Abysmal Experience and Lack of Compassion at Wilson Trophy Company…read moreMy experience with Wilson Trophy Company was deeply disappointing, bordering on disrespectful, especially considering the sensitive nature of my request. I initially reached out to the top executive with a unique and time-sensitive need: to have a custom plaque made for my father's blank headstone, matching (or closely approximating) one already installed for my brother who passed away in 1988. I was looking for a company with the expertise and compassion to handle such a personal task. Instead, my request was seemingly treated as a burden and passed down to a front-desk employee or operator who demonstrated a shocking lack of customer service skills, empathy, and professionalism. A Comedy of Errors and Excuses: 1. Poor Hand-Off and Lack of Oversight: The first executive's decision to hand off such a sensitive, non-standard request to an apparently untrained individual was the first major mistake. The executive never followed up to ensure a proper outcome, showing a complete disregard for my business and my family's needs. 2. Unnecessary and Questionable Tariff Fee: Despite informing the representative that I needed the plaque ASAP for my father's blank headstone, I was charged a bogus $25 tariff fee for an item coming from a U.S.-based vendor, at a time when nationwide tariffs were on hold. Her excuse for this fee was utterly unconvincing. While I begrudgingly paid it to move the process forward, it reflects a dishonest and opportunistic approach to billing. 3. The Unforgivable Delay and Deception: The most egregious part of this transaction was the failure to notify me when the plaque arrived. I stressed multiple times that I needed to know the minute the plaque was delivered so I could immediately install it on my father's blank headstone. When I followed up after the promised 15 business days, I was suddenly told it was ready. When I drove straight to the store, I saw a handwritten tracking number on an invoice and was told by the employee that the plaque had been there for "about a week or so." Upon checking the tracking number, I discovered the plaque had arrived at Wilson Trophy on August 19th--a full two weeks before I was finally able to pick it up on September 3rd. Her excuse for this monumental delay? "Well, no one told me." This is unacceptable. Two weeks--14 days--passed while the plaque sat on a desk, and my father's headstone remained blank. As a former business owner who understands that reputation hinges on excellent service, I am appalled that Wilson Trophy Company would entrust a sensitive, urgent customer request to an employee who is clearly not trained in basic communication or accountability, and whose lack of follow-through was then excused by a management structure that failed to follow up. I would absolutely not recommend Wilson Trophy Company for any custom work, especially if it requires a modicum of care, timely communication, or professional handling. The lack of compassion shown during a difficult family request is shameful.

Shawna was amazing and everyone was so helpful ! Thanks for helping me get the trophies for our…read morewrestling team.

In order to repurpose an old trophy, I had to order a new trophy insert…read more Their selection was amazing and the price was right. Shipping is a bit high so I'd recommend getting a large order put together to be shipped all at one time. The insert fits EXACTLY in the same place as the old one, is beautifully engraved, comes with adhesive already on it and it looks great. Turnaround time is very reasonable; mine took 7 working days. (NOTE) Make sure you measure your old trophy insert carefully, as there are LOTS of sizes that are close.

Bill and Stacy do such a wonderful job on trophies and custom gifts like engraved cups. I highly…read morerecommend them for all things awards and customization.

I didn't know this but I secretly walked in to a BTS ARMY employee who helped me tonight!! I didn't…read moreeven know she was ARMY (a fan)!! I was so happy to have her help make my shirt come to life! I explained to her what I wanted and she delivered 100%!! No disappointment from this as it's great quality and she made everything aligned the way it should. I told her how I wanted the shirt to look from front to back. All I had to do was send my images to the number provided on the red business card and then the image is discussed on how the customer feels about it or if any changes need to be made. This was an awesome shirt and I can't wait to wear it around, supporting BTS Jimin new album FACE!!! Ask for Keri when U walk in for a shirt to be made! She helped so much and listened to my requests as I had a few images to put before finalizing... she was very patient, very sweet and very approachable. Not judgemental at all! I love her vibe and for her awesome customer service.

Called in to price an order for 10 tees. Was told would get…read morea call back in 30 minutes... waited over an hour and followed up with two more calls in the afternoon noon and no one answered. Ended up getting order filled elsewhere but seems like they have a staffing or communication issue.

Excellent work and small time costumers attention. It was a great experience. It would recommend…read moreanyone looking for a fair price.

Friendly, customer oriented, go beyond expectations for my trophy & gift needs…read more Generational family run business delivering excellence in awards and team apparel.

A Generational Go-To -- The Trophy Center Delivers Every Time…read more The Trophy Center has been a generational business partner for my family. My mom introduced me to them years ago, and to this day, she still trusts them for trophies for events, organizations, special occasions, and commemorations. That kind of loyalty doesn't happen by accident. The people who run this place are some of the nicest you'll meet. Friendly, professional, and they know their craft. You're not just placing an order -- you're working with people who take pride in what they do. The selection has always impressed me. Whether it's basketball, softball, track, leadership awards, or even something as unique as a potato sack race, they've got you covered. And if they don't have exactly what you're looking for, I'm confident they can order it or create it for you. The pricing has always been fair, especially when you consider the quality of the work. And one thing I highly recommend is taking advantage of their turnaround time -- they're efficient and reliable when you need something done right and on time. As for accuracy, in all the years my family has worked with them, I can only remember maybe one or two instances where something needed to be corrected, and even then, it was due to incorrect information being provided -- not a lack of attention on their part. If you need a trophy, plaque, or anything along those lines, stop by The Trophy Center. They've been getting it right for generations, and they'll take care of you too.

Absolutely love this place and did an amazing job on the cutting board/cheese board that I…read morepurchased for a friend's engagement party. They are so fast and a really really good price. I highly recommended getting a cutting board or any kitchen items from them. The engraving turned out beautifully, the quality of the board is excellent, and the turnaround time was unbelievably fast. The staff was so kind, helpful, and accommodating, and the pricing was more than fair for the quality and service. If you're looking for a thoughtful, personalized gift or any engraved kitchen items, I HIGHLY recommend coming here. I will absolutely be back. I've been to a few engraving/monogram stores in Sacramento and Vacaville and nothing compares to this store especially when it comes to the quality and items they sell. Ask for Rita, she is so sweet and did such a great job on design.

I literally dropped off 3 polos to get embroidered and I was in a serious rush. Less than 24 hours…read more They worked with me and got the job done same day! Not saying this will happen a lot. Maybe I caught them on a slower day. With this kind of service and professionalism, there will not be many slow days ahead. I'll be returning for more work done!

Excellent customer service! I came to them with a bunch of polos that needed to have our company…read morelogo added for a golf tournament only a week or so away. They went above and beyond to make sure we met our deadline. thank you Ann! - Eric M from WiZiX Technology Group

The front desk staff member (older lady) has poor customer service skills. She was unhelpful and…read morerushed customers through the process. I wouldn't recommend this location solely because of the way the front desk represents the business. I hope they consider making changes in the future, as this experience alone is enough to drive customers away. To make matters worse, I was never notified when my item was ready for pickup.

This is the second year we've purchased PRIDE logo t-shirts from American Logowear, and once again,…read morethey exceeded our expectations. We ordered over 600 t-shirts, and they managed to fill our order quickly and efficiently. The pricing was very reasonable, and the quality of the shirts was excellent. A special shout-out to Deniz, who was incredibly professional and helpful throughout the entire process. Their attention to detail and commitment to customer satisfaction make American Logowear a fantastic choice for any organization's apparel needs. Highly recommend!

Unissued Strength saved the day! I ordered a shirt for my son's birthday, and it was not going to…read morearrive in time. A friend took the time to do some research and found Unissued Strength. I messaged them the night before his birthday hoping they had time to get in a last-minute rush. Not only did they do the shirt by the next morning, but they were also so very kind and accommodating. I know a turnaround like that was a long shot, but they were absolutely wonderful. They are a pleasure to work with!