Called Raul after hours for an emergency and he came right away. He was super nice, put my mind at ease because I was extremely panicked that I'd have lots of water damage, and by the end of our visit we were having a good laugh about the whole thing. He helped me continue setting up the bidet I was trying to install after changing a leaky valve, and as he was testing to make sure everything was working correctly, the spout came out and shot him right in the chest like a little baby boy. It was hilarious! Working with Raul was quick and efficient and I felt super comfortable with him. Thank you so much for showing up quickly! read more

I contracted Raul (owner), to replace the 1" main water pipe, he installed 3/4" instead, he also used a pipe that can only be used outside ground, but buried some of it. He argues it's nothing wrong but it will not pass inspection. He agreed it was his fault and agreed verbally to reimburse me at least haft, but after he left he don't want to pay and not answering me. This guy is not to be trusted, he does this to a person he knows for many years, imagine what he can do to you. read more

Raul did a fantastic job removing massive amounts of plant detritus from our old pipes and installing a new cleanout so that our basement toilet will be less prone to backing up in the future. He's fast to respond, works quickly, and is very friendly and reliable. Will definitely call these guys again if the need arises! read more

Had to replace the sewer lateral to sell our Oakland Hills house. Had a few companies come out to inspect and bid. We hired Toto's Plumbing and they did an EXCELLENT job. Professional, prompt, reliable service. Everything was done quickly and what I thought may be complicated was made completely carefree for me. Their price was highly competitive and we had our completion certificate in hand within a week, even during the covid era. HIGHLY RECOMMENDED read more

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He's a crazy person. He would not stop yelling at me. I have no idea why. I had already asked how much and was off to get my checkbook and he started yelling AGAIN. The first thing he said to me was yelled. Everything he said in between was yelled even though I assured him I was just trying to understand how the backup had happened and I thought we had arranged for him to come and dig up the pipes outside and see if there was a loose fitting. This was yelled at me in a tiny bathroom. I had to put my hands over my ears because I just can't take all this yelling, and then he started yelling at me as though I was not going to pay him. I had just said in a break in all the yelling that I was going to get my check book and he was yelling at me? Like I said, crazy person. read more

Our sewer was leaking. Raul came out promptly and diagnosed the problem. He used his camera to identify a blockage proximal to the street. He said he would replace a piece of the broken sewer for a temporary fix. And ultimately he suggested replacing the sewer. When we asked him to test the new pipe, the sewage leak was above the replacement piece of the sewer. He did nothing about this and asked for MORE money than the original estimate. He told us to replace our entire sewer. However, he failed to identify the fact that the sewer wrapped around the entire house. He told us we needed 60 feet of sewer. Other plumbers realized that we had another 90 feet of sewer pipe. We were disappointed that he never fixed the original leak, charged more than the original estimate, and also did an inadequate job of identifying the extent of the full sewer. Other plumbers were much more thorough. read more

Rude! My grandparents asked for a contract because they are older and that's how they do business. An older gentleman comes and since I was instructed by my grandparents who live in the house to ask for a contract or information on their business because they were not home for a medical emergency, this guy started to make a scene outside and said forget it I quit waiving his hands around in front of everyone walking in the neighborhood. It was embarrassing. I was just relaying a message from the owners of the house. I even offered to call and have him talk to my grandma and he just would not hear it. My husband then calls the owner and he tried to blame it on me saying I was rude but I have it all on ring video, I don't know if it's the language barrier but like I stated I was instructed by the owners of the house.Very unprofessional. No job was done. read more

5 stars. First off, unlike other plumbers Raul answers his phone and calls back. That alone gets him points in my book. Nevertheless I was told by my appliance installer that the water line hook up to my refrigerator was not up to code so they could not install my new refrigerator. I called Raul. He came by and spent about 30 min at my house. He pulled out the fridge, inspected water line and hook ups, went under my house to look at pipes, then showed me the shut off under my sink and explained that it was up to code and nothing needed to be done. He could have gouged me because I clearly had no knowledge of this. At minimum, I expected to pay for the service call. When I asked how much I owed Raul he said no charge. He is a top notch professional and knows how to treat customers. If you have plumbing needs - call him. You will not be disappointed. read more

Raul was great! Promo - came same day to deal with a back up sewage problem - very professional, efficient, kind. Was able to show me the roots that are blocking the pipes and made a solid recommendation. Really honest hardworking man. I highly recommend Rail and Toto's! read more

Hands-down best experience I've had with a plumber. Great value, friendly, and got the job done with short notice.

I've been using Raul and his crew for a number of repairs and upgrades for our new place in Berkeley over the last couple years and every time the experience was very satisfying. We've added a kitchenette, installed a washer and dryer, fixed toilets, and replaced the sewer lateral. Each step of the way he was willing and able to do whatever it took to get the job done. His guys were always respectful of our property and left things clean and tidy. When they put in the washer/dryer, we needed someone to put down the concrete,so he called someone over to put that in the same day. All of this was done at good pricing as far as I can tell (we did get quotes from others on a couple of these items). Overall, he's just a good guy that wants to do a good job and knows what he's doing. Hard to ask for more than that in you plumbing needs. read more

Our sewer lateral is a unusual situation, its at the rear of the house, 10 feet deep and under 2 very large trees! Other companies weren't even interested in my business when they saw how challenging it was going to be. Raul and his crew did a great job at a great price. I hired him to replace another sewer line for a kitchen and bathroom. Again, great job and great price. My only complaint is that they show-up without letting me know ahead of time. A text or phone call heads up would have been nice. But quality of work was great. read more

Toto's is great. We just bought a house and had to take on the EBMUD sewer lateral replacement for a lot of cash. Toto's team was professional, honest, fast, clean, and smart. They charged what they estimated. When they say trenchless they mean it. They were able to replace 6 separate sewer joints, some janky duct-taped connections without tearing up our entire yard. They show up with everything they need to get it done, both manpower and tools. They only took four days to complete the work. Our plumbing worked every night when we got home and we got our EBMUD certificate 6 days after they started. A great East Bay team. read more

Raul and team fixed a leak in our house plumbing connection to the sewer that was causing water to leak into our basement through foundation cracks. He was incredibly efficient, knowledgeable and easy to work with giving me a quote the same day as onsite inspection and scheduling the work within 1 week of accepting the quote. read more

My regular plumber wasn't available so I called Toto's a half hour before they opened to schedule a sewer line cleanout. Expected to leave a message to get someone out later in the day but Raul promptly answered and said he'd send someone right out! Wow! Another Raul (not the owner) and Israel showed up shortly afterwards, figured out the issue quickly and commenced to work. Pulled out some interesting items and explained exactly what the tenants had flushed down the toilet (it's a real art deciphering some of the odds and ends he comes across - how'd he know that plastic gunk was the remnants of a baby wipe?). Both workers were prompt, expert and knew what they were doing. Tenant mentioned her tub was slow and they quickly snaked up wads of hair. They cleaned up after themselves, tested the system and presented me with a very fair bill. We would recommend them wholeheartedly and expect to use them again! read more

Honest guy, he did sewer lateral inspection for client, he found out the sewer lateral was good, client saved money and he does give good solid advice without trying to charge you for everything, good guy and his crew is very friendly. Good company I've used often for my real estate clients. read more

Raul is awesome....he upgraded the main water line into the house and also another water line to a secondary structure. Quality work and affordable prices. He is always helpful and nice to talk too. Saved money compared to bigger companies for the same and or better work. read more

I really want to thank Raul and his team. My general contractor was not able to finish my big basement dig-out reno and so I was left needing to obtain a PSL certificate without any knowledge of what a PSL certificate even is. I obtained 2 other bids but I chose Toto because the bid was fair, Raul was very responsive and mostly because Raul patiently educated me about the whole process in detail. I was a bit anxious about not being able to use my kitchen sink or the bathrooms for extended periods of time, especially with my whole family home during Covid, but Raul's team made running water available at certain intervals during the day and at every night. When I wanted to change the layout plan for the new sewer pipes, the team worked with us, no problem. In addition, Raul is also licensed to work on indoor plumbing issues. When I contacted him about a problem I was having with one of my basement showers, he came the next day on a Saturday morning to diagnose the problem and then refused to take payment from me for his time, saying that his services are to help the community. Raul is the real deal - a genuinely good person with very credible skills. Thank you Raul! read more

Toto's did a great job replacing our sewer lateral. They did it in only 2 days and the crew cleaned up after themselves and kept everything tidy. It was truly a painless experience for us. Raul was very responsive by email. Their bid was significantly less than the other company (The Plumbing Ministry) we got a bid from. read more

Toto's has done two sewer lateral replacements for me (lucky me - can't seem to buy a house with out needing to replace the lateral) - one in San Francisco and one in Berkeley. Both times they were the best bid and the work was done quickly and efficiently, including concrete re-patched in a way that minimizes the fact that it had ever been dug up. No extra costs, they pulled all the permits and made it totally pain-free. Highly, highly recommend. Going to have them do some other plumbing work for me too. read more

A few weeks ago Todd spent 15 minutes on the phone with me diagnosing a problem in my kitchen sink until is was identified, told me what I needed from the hardware store and what to do. He was great from the get go. I would call him anytime. read more

We had to tear out our hardwood floors due to a mysterious water leak. We hired leak specialists, concrete engineers, radiant heat experts, and two plumbing contractors to help us find the source of the water and fix it. After over 3 weeks and thousands of dollars, Toto's plumbing was recommended by a general contractor. The owner, Raul, arrived with his sewer pipe camera and within hours found the culprit - a 2 foot long root outside the master bathroom had grown inside the pipes. He and his crew not only took care of the root problem, but helped us bring other plumbing issues discovered along the way up to code. I can not say enough about the quality of the work - the pricing was very reasonable. Raul and his son (also Raul) were a complete joy to work with. Professional, diligent, thorough, and pleasant. I HIGHLY recommend the Rauls for whatever plumbing needs you might have. read more

Do not trust this man! He told me I needed a sewer lateral that I did not need. He started the work and a city inspector saw that the concrete was broken. He said that there was no permit pulled to do work there. He also said that I should check with the Water Board to see if the sewer lateral was bad. I did so and the man at the Water Board said it was fine based on the video he was presented with. The concrete was filled in and I was refunded my money. read more

I recently bought a house in Kensington. The owners had received a sewer lateral bid from Raul - from Toto's Plumbing. His price was $4,200. I asked my realtor if that was a reasonable price and he said he was working with people who were paying $4,500 on up. I called Raul and left a msg - and received a very prompt return phone call. We arranged a time to meet - and he was very flexbible on time and place - just really easy to work with. He offered to do the job for $4,000. We signed a short agreement. He got the permits, did the work, and called me when it was completed. The cement work that they did to patch up the hole they had to drill in the concrete was very smooth. i was really pleased. He gave me the certificate from the county - I paid him the rest of the balance due... and we were done. I'm not sure what he bills by the hour or for other jobs... but he seems incredibly reasonable, and is very easy to work with - and calls or shows up on time when he says he will call or show up. read more

Called and set up an appointment for Tuesday (the listed phone number is the owners cell phone, not an actual business line). We texted and set up an appointment. I got a text message a few days later saying "Sorry i miss Tuesday Im going now" - what? I call him and he says that he already came to my house (no one was home) and did the inspection and that the line needs to be replaced. I'm not comfortable with someone just showing up to my house without me knowing, doing an "inspection" that I was not present for, and then telling me I need to give them thousands of dollars to repair the line. When I called and told them these frustrations, they said "we can come back anytime" - what about Tuesday 10am, the time we originally agreed to that you said wouldn't work? "Oh yeah, we can come Tuesday at 10am".... soooo why was the appointment cancelled in the first place? Shady, unreliable and unprofessional. read more

We had just bought a house in Berkeley and needed a sewer lateral done. Raul and his crew were always on time to give the estimate, start the job and complete. We received our city certification, hand delivered by Raul on a Sunday afternoon. Whenever we have future plumbing needs, I'll keep Raul on the call list for estimates. read more

Replacing the sewer lateral was not something I was excited about. When I couldn't put it off any longer, my regular plumber suggested I call Toto's. Raul is a great guy. He's very low key, very professional. He gave me a solid price, not a price that "might change" depending on what happened once he got going. His team, which included is son, was great. Once I saw how involved the trenchless replacement became, I was really happy that I hired them instead of one of those "emergency" plumbing outfits. Toto's is an excellent company. read more

Raul is a prince among plumbers. He fixed my shower in about 10 mins. AND played with my dog. Because he was a bit late, he wasn't going to charge me at all. I had to force some $ on him. What's not to like? read more

Raul and his gang did an impressive job replacing my sewer lateral. He was thorough in describing what he could and would do, perfectly punctual, extremely hard-working, and accommodating to my schedule. He was also highly responsive to my additional requests to fix some tilted concrete lifted by the "trenchless" wrenching of new pipe through the route of old. What could have been a very stressful experience was instead a relief. Thanks Raul! read more

i have use toto's plumbing 4 times during the last 6 years. 1st trenchless sewage with inspection; 2) change plumbing in the tub to copper, and 3rdplumbing for washer and dryer.4th repair in my mom 2nd story house- leaking of bathroom sink with leakage in the sewage system. before raul and his crew start the work , he gives you a price for the plumbing and he sticks to the price. raul is very responsible for keeping the price even if the work takes a little longer . for example, for the tile of the tub took a little longer because i made the mistake to buy small tiles. a small plumbing company recommended me toto's plumbing for changing the sewage lines. read more

On September 5th, 2012 our Lateral Sewer was replaced by Toto's Plumbing with the "Trenchless" pipe-burst method. The following day, pressure testing and City of Oakland and EBMUD inspections/approvals were obtained. Backfill and Earth compaction, with debris removal completed the project on the second day. We downloaded our 20-year EBMUD certificate that evening. Toilet/Sink usage was back available for the evening/overnight as well as on day 1. Raul Hernandez, ably assisted by his son, Cal graduate Raul Jr, runs a 4-man crew, making 6 in all. This company is very capable, co-operative and pleasant to work with. Some 3 weeks earlier I had obtained 4 bids, 2 of which were competitive. Of the 2, I chose Toto's because Raul Jr. was so impressive and more thorough than the others. Also we needed an Oakland Creek Ordinance permit and Toto's was the only one willing to include the cost of this permit upfront, enabling us to get a Final price right away. As my 2 sewer lines run under my large redwood deck, I prepped the site beforehand by removing decking boards and one joist in 3 different locations, so they could work efficiently on arrival. After they were done, I reinstalled new decking boards and joist in the 3 areas. As a retired former B1 General Contractor, specializing in Home Improvement, and being "Hands-On", one might say that I am on the "PICKY" side. I would not disagree with that characterization. So the Bottom Line is, as far as Lateral Sewer Replacement goes, you will NOT, in my opinion, be disappointed working with the 2 RAUL's. read more

We recently had 371 ft of new sewer line replaced by Totos plumbing. Raul Sr., his son and crew did a very efficient job. They ran into several unexpected problems in the course of the work which added at least an extra day and a half to their workload. There were no complaints they just kept at until the work was done. Oh yes the price. I received 4 estimates and Raul's bid was the cheapest by far. One bid was nearly twice his. If you want a good job at the right price, call Totos. read more

Sewer lateral blew on Sunday eve. Called Raul Monday morning first thing (before operating hours) and he returned the call within minutes and was at my house within the hour. He did all the investigative work with me at his side, explaining every step thoroughly. As suspected, the line needed to be replaced and quick because I had renters showing up in two days. Raul was kind enough to drop everything and get to work immediately. Everything went according to plan. I was amazed at the speed and efficiency at which he and his crew work. And the best part is that they didn't even leave a trace!!! I can't say enough about the experience. It was actually better than 5 star because he went so far above and beyond on so many levels. The only thing I want to call out is that he does have a strong accent and a bit difficult to understand on the phone but don't let that get in the way. Just give him your address and meet him in person to discuss the details and everything will fall into place. His son, Raul Jr. is working there as well, managing the crew etc. Very nice and capable like his father with excellent communication skills. read more

Toto's replaced our sewer lateral. They did a good job. The price was competitive. They were flexible and easy to work with when we had to change the schedule because of a family emergency. read more