My fiancé surprised me with an appointment at Touche a couple weeks ago to get my hair colored. We were in town for only a week and we were getting our Engagement photos taken later that afternoon. Needless to say, that never ended up happening. After almost 6 hours at Touche, I was left with the worst color job I've ever seen a professional hair colorist do.
I told the colorist I wanted the brassiness brightened up at the bottom of my hair from a professionally done ombre 8 months prior at a different salon. I also mentioned I would like the top of my hair (all the natural brown color I had been growing out to keep healthy) to be a little brighter. I showed her a picture so she could visualize the effect I wanted. VERY NATURAL, keeping within the color family of my natural hair just a shade lighter. She ended up giving me "baby lights" coming out from my root, along with dark brown "low lights" (to get rid of brassiness from the ends) and then used two different concoctions of toner. She said I would get a complimentary blow-dry but if I didn't like the color I should stop the girl drying it and go tell her.
Well, I had to do just that; I was left with banana yellow zebra striped hair with little tiny strands of white. The ends of my hair were just as brassy as when I came in but now had dark brown mixed in. At this point I was in tears, so a few other stylists started coming over to me because the poor girl that had made the error in my color didn't know what to do. By now my fiancé was there too because I had texted him to pick me up after they shampooed my hair. He saw immediately that my previously healthy hair was now a hot mess! The other stylists that were hovering around me insisted they could fix it by toning it, and also brightening the front like in the picture I showed them. They ended up just making it even WORSE, and more damaged.
The owner, Lara, came over to try & control the situation by asking what she could do. At that point I said there was nothing she could do since they could not unfix the damage and broken hair they had caused me, but at least an apology would be nice. I explained that I asked for a natural ombre with balayage. The owner then tells me "these terms are just names for techniques and they can be done in different ways". While that may be true, regarding balayage, I told her the balayage technique is 100% NOT symmetrically placed strips of highlights starting at the root. So then she changed her tune and said "Oh well, that is called an English Balayage". If I wasn't so angry I would have laughed, as she was now making up fake terms to avoid admitting mistakes were made. I work in the fashion industry and am well versed in the different ways to color hair, and her claim about "English Balayage" was entirely pulled out of her you know what!
Never again will I step foot in this salon. I don't want anyone else to have to go through the disaster I am left with. My hair used to dry naturally into beautiful ringlets, it now dries limp and wiry. The texture is STRAW. Hair keeps falling out and continuing to break. This whole experience was a nightmare.
I didn't state the colorist's name in this review purposely. She tried to do a technique she didn't know how to do, and I know it was not done maliciously. Unfortunately, I am left with having to get married with hair that is the exact opposite of my dreams, in the most damaged condition it has ever been.
NOTE: After having hair correction consultations at two of the best salons in LA, each of the colorists saw right away that my hair had been extremely over-processed and was incompetently colored. read more