So I was referred to this orthodontist by my dentist. First off, the office is extremely difficulty to get ahold of, you have to call multiple x in a day and sometimes won't even get thru. Sometimes you have to try a couple of days in a row. They have caller ID so they know you call but never return calls to follow up. Second, Tina at the front desk has scheduling issues: she often "schedules" you for something and then accidentally puts a different name under that time so you'll have an appointment on a random day that you don't know about. Third, they are not transparent about billing, my insurance was billed and they rejected the claim: I was NEVER notified and the balance was just added on to my monthly billing cycles. Fourth, I have had so much trouble with my aligners: they crack and then it's difficult to get a replacement because the lab technician is off or can't get to it, or I can't get ahold of the office to let them know. In addition when the permanent retainers went in: the glue has come off twice so I'm left with poking wire in my mouth, bc they don't use a quality glue. I had to come back to the office three times to get them re-glued and each time the staff was short and rude with me and treated me as if it was my fault. They're never apologetic or take responsibility. When I advocated for myself:they're super quick to be defensive. The amount of difficulty I have had with working with this office is completely unnecessary and I would not recommend seeking treatment at this office. Save yourself the hassle and go elsewhere. read more

I have been a patient for over 2 years here. And I got the worst experience I have ever had in my life. During my treatment, I did everything that Touni asked me to do. Last Dec I expressed to him that I was so concerned why my tooth were still not aligned after 2 years of treatment and also confused why he wanted to do an uneven treatment in my mouth. He refused to answer my questions. What I got is "what's the problem with you?", "I don't have time for you!" from Touni. He left me along in the patient chair for over 15 mins then put me to the receptionist room and refused to see me. I was so scared, and was told by his receptionist that because "I don't trust them, Touni would stop my treatment in the middle and would not give me refund". I was treated very rudely on that day. I don't understand why asking questions equals to "not trust". I didn't get my treatment done, I didn't get my retainer, and I even didn't get the attachments removed from my teeth. And after that he didn't help me to transfer my case to another doctor. I emailed him that since he stopped my treatment I need to find someone to take over his unfinished work. He replied me that I could only use usps mail to contact him, don't email him or call him. See the screenshots attached. I already contacted several dental boards and organizations to report this case. I respect doctors a lot. But I hope some doctors can understand how to respect their patients. Making a patient concerned and scared is not a doctor's responsibility :) read more

Touni Orthodontics: Walied Touni, DDS, MSD - When I tried to transfer to another doctor and asked my files from Touni, I was told that I could only contact them by physical mail. - Orthodontists Near Me - Sunnyvale, California

Highly recommend the doctor, knows his work. My crooked teeth are no longer crooked. The place is clean and well kept, the stuff is professionals. read more

I started my orthodontia journey with Dr. Touni in the middle of the pandemic. I was able to catch his promotion at a great time (I think it was a slightly cheaper rate and I received additional final retainers), and I've recently finished my last appointment. I'm truly pleased with the way my teeth look, I feel confident in my smile and I appreciate the care from all of the staff including the receptionists. There weren't any surprises, they carefully walked me through my dental alignment process and any additional procedures they had to do. It was clear that they knew exactly what they were doing and that I could entrust them with my teeth. read more

They refuse to admit I was their patient and threatened to sue me. Let me attach some photos to prove I was their patient. I'm so disappointed how they reacted after ruined my teeth, they never showed me any apologies. Future patients, watch out! this is what they would do after your teeth is ruined and left a bad review for them: refuse to admit your was the patient and threaten to sue you! Original Review: Worst experience ever, please avoid this place. Key words: wasted 2 years, extracted wrong teeth, lied to patient, terrible communication. I ended my treatment after 2 years. I never missed a single appointment. When I did the consultation, doctor Touni said my treatment is gonna be 18-24 months, and he can fix my protrude problem. So I trusted him, extracted 2 teeth on top, 1 on bottom. 2 years later, the protrude problem isn't change at all, and he couldn't even close the space on top, I still have 5 mm space on each side. He never explained to me how the plan is gonna work, never discussed with me about the pros and cons of different plans, never explained to me how the teeth is gonna move. On each appointment, he never told me what we were gonna do on that appointment and never updated me with my progress. 2 years later, I realized his plan was totally wrong, and he never listened to what I what. I visited 10 orthodontists, everyone said I should have extracted 2 teeth on top and 2 teeth on bottom. So Doctor Touni extracted my teeth wrong and it could never grew back!! I couldn't sleep at night, he ruined my teeth, ruined my life. read more

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This review has been overdue. I had a small underbite and was self-conscious about my smile. I decided to take the leap and get adult braces. This was in 2018 when I lived in Sunnyvale. I then moved to Fremont and also went through a pregnancy; they were kind enough to understand the time I was unable to come in after my delivery. Then covid came and they had great strict precautions to limit the spread once the state allowed Dental visits. That made me feel comfortable since im a germaphobe. During the whole process, Dr. Touni answered all of my questions in detail and gave me his professional advice and instruction whenever I needed. The Ortho assistants performed excellent work on my teeth and were extremely professional, friendly, and gentle. They all contributed to achieving the goal of changing my smile. I'm now enjoying my smile and will miss them as we all created a wonderful friendship after 4+ years I was a patient. I Will definitely recommend Dr Touni's office over and over again! read more

Touni Orthodontics: Walied Touni, DDS, MSD - Braces Free! - Orthodontists Near Me - Sunnyvale, California

Working with Touni Orthodontics on my braces journey has been absolutely phenomenal! I came in for an initial consultation where I took x-ray photos and was met with smiles all around. I also received a tour of the office before settling into Dr. Touni's office. During that time, I was shown photos of my teeth and Dr. Touni walked me through a plan of action to shift my teeth accordingly. I made so much progress within the first year and I was on track for removal within 6 months. To say the least, I was thrilled! And then covid happened (dun dun dun - cue dramatic music). Everything changed and I wasn't seen for more than 4 months. But during that time, Touni Orthodontics kept in touch with me and was quick to respond to any questions, comments or concerns I had. I am weeks away from having my braces removed and it's exhilarating. In a way, it's bittersweet because the staff and I have become very familiar.. we laugh, joke, and have grown to enjoy one another's company. Tina is the receptionist but she might as well be an orthodontist because she knows her stuff! Bill is my favorite orthodontist. He's quick, gentle, efficient and makes great conversation. & Dr. Touni is incredible. He works with his clients to ensure their wants and needs are met and ultimately, he delivers incredible results. I think it's obvious that I HIGHLY recommend Touni Orthodontics for your ortho needs. They will not let you down. Cheers to no more bands and braces tightenings. I am FREE, ha! read more

Dr. Touni goes above and beyond for his patients. My friend recommended coming here and I recommended my friend as well. We're all really happy with the quality of his work and patience. Mari and Cristina are the best staff on his team!!! They both speak Spanish and are the kindest staff ever! Even if I'm not being seen by one of them they always say hi and check in on me. :) Thank you Dr. Touni and staff for helping fix my smile. :D read more

It's been an amazing experience working with Dr. Touni and all the staff in the practice. I had a complicated case, and Dr. Touni has been so incredibly patient and detailed in explaining all the different treatment options and tradeoffs, making sure I felt informed and comfortable with all the decisions every step of the way throughout the treatment process. Multiple times during the treatment he didn't just settle for a result that's only "good enough" - he went the extra mile to make it as good as possible. The staff is very friendly, skilled, and professional, always making sure that my questions were answered and that I was comfortable during my visits. They've been such a pleasure to work with! Would highly recommend Dr. Touni and the whole team! read more

From the moment I stepped in Dr. Altouni clinic I felt the difference. He has very organized system, contests for kids and ease of records. The information videos are very useful. The treatment walkthrough was very detailed and he allowed enough time for questions. read more

Touni Orthodontics: Walied Touni, DDS, MSD - Orthodontists Near Me - Sunnyvale, California

This is a review long overdue. I had a perfect orthodontic treatment with Dr. Touni and his team! I couldn't recommend him more to someone seeking orthodontic treatment. I'm in my late 20s when I started the procedure which is mainly to correct deep overbite. We meet more than once every month. Dr. Touni adjusted the technique several times for my case as the treatment progresses, and is very considerate for any of my concerns and questions. I also really appreciate the care from his team. Tina, Mari, and many others make me feel at home and are always very responsive for any issues. The end result is fabulous, much better than my expectation before the treatment. The teeth are perfectly aligned, and even the facial structure improves as well. Even though aesthetics wasn't my main motivation, I'm glad it worked out like this :) read more

the worst ever!! All the bad reviews are telling the truth The only thing they care is money read more

I would refrain from coming here if you are expecting a communicative, teamwork environment with your orthodontist. The receptionist, Tina, is very childish and will begin to be petty towards you once any small tip, concern, or suggestion is made/said. Dr. Touni will never speak to you one on one, he will just have someone from his staff speak to you. This place will also be notoriously late with your appointments and keep you in the office for longer than possible. I was seen late on more than half my appointments and kept in the office for more than an hour for most as well, including quick, routine visits. Is touni's work good? Sure. He specializes in Invisalign and has been doing it for a while. But is the service and care you receive worth all the pettiness, non-communication, and increased costs at this office? Not at all. Don't bring your children here, it is not a good environment for them to be in and especially not a good environment if you are an honest adult who speaks openly and freely about business. There are much much better options that will listen to you, treat you with respect and will not resort to elementary school type of pettiness. This is an incredibly immature and expensive office and you will receive much better care at much better prices in a variety of places in the area :) And if you are able to see my previous review, please know that that review was made that strongly because Tina and Touni's attitude became really nasty when I initially made a 3 star review. I changed it to a 5 star review to receive better care. The care was better my next 2 visits and then it went right back to being late, dragging on late, and receiving crappy care. Again, you are free to do business where you'd like but keep in mind that Touni and Tina will behave and act a certain way towards you unless you give them a 5 star review. These are all inflated and quite frankly are not reflective of the quality of service here. Do with this information as please, it is likely the only nonbiased, honest review on this page. read more

Haven't I made myself clear? The insurance already paid for all the "care and time given" per your request. On top of that, I myself paid $2719 out of my pocket and still haven't received the refund from your office. No treatment was made then why does my refund (my own money) take forever for you to acknowledge and give me back? read more

I have a treatment with Dr. Touni since 2018 and this is an amazing experience! Wearing braces weren't easy, but Dr. Touni was really patient and even changed the treatment plan if it was too painful for me. I'm so grateful to this amazing team! read more

I've written a review about Dr. Touni Orthodontics before. As I did last time, I highly recommend this office to people who want to have a great orthodontist experience. At this time, I would particularly like to praise Mr. Clay, who is working at the front desk at the office, for his diligent and efficient work as an office administrator. He pay a close attention to the calls from the customer, often made call back after missing a call, & thus help greatly promote their business. Thanks for the great work! read more

This is the best Orthodentist in South Bay. Even after moving away from this practice, we kept using them our Orthodentist. Superb staff and very friendly. We had a super complicated case where no Orthodentist had any idea how to deal with the case. But Dr. Touni not only treated well but did the best job. We referred couple of friends here and they are very happy. They experience they offer is unparalleled and they don't go for crazy marketing like other places we been to. Definitely highly recommended read more

Dr Touni, Tina And Mary are really good! They are patient, professional and nice! So glad I chose them!

I had issues with my bite that caused me to end up in the hospital. To fix the issue meant, in my mid 50's, I needed braces. My dentist recommend Dr Touni. Tina at the front desk is wonderful. She is kind, helpful, and caring. She took lots of time to explain everything to me about treatment and costs. She is very personable and nice to work with. Dr Touni is good at explaining treatment and is easy friendly and knowledgeable. All the other people who work in the office and change my wires and suck are also wonderful. I can ask them any questions I have and they always explain what they are doing. I feel very confident that I am receiving the best care. I highly recommend Dr Touni and his team. read more

I'm very happy, that I found Touni orthodontics for my son after many orthodontist searching. At Touni orthodontics I found the confidence on any concerns about the treatment. read more

Please trust me when I tell you. These people handle everything with care. They care about germs, they care about you and ultimately care about your teeth. My teeth now look like a Hollywood smile because they worked their magic. They know what they're doing and they're really nice. read more

Great Doctor and staff. Dr. Touni took great care of me and made me feel comfortable during my pregnancy.

The great thing about Touni Orthodontics is, you feel cared for from the moment you get into their office, starting from the front desk, consultation wise and till you get to their back office for treatment. Dr. Touni explained everything in great details about my treatment plan and I opted for their "In-house Aligners", and I'm so glad I did! Time management was incredible, I was able to start my treatment within 2 weeks and I'm so happy with the results so far. Highly recommended!! read more

What a Great experience with Dr Touni combining with professionalism, friendly and you feel welcome! Nice clean atmosphere and you feel you are in good Hand. Highly recommended and Trust!!!! read more

As a direct family member of patient Phuong and responsible for her treatment payment, I have my rights to raise voice about a business that attempts to delay the refund back to the patient! We have ended the service at your place and have never received anything back yet even though it's been half a year now! If this is how you operates your business then I must say what a great job you have done!!! read more

So unprofessional. I had to follow up every single time, the office said they'd follow up. For anyone looking to get braces or any procedure, get clearance from your dentist first. Literally 8 days before my appointment to get my braces installed im told i need clearance. It would have been nice and alot of time would have been saved if I knew this on my first appointment. Not only that, they send you a 20 page contract to sign before getting the ok from my dentist. Their whole process is backwards. If you want your time wasted. Then come here. read more

FANTASTIC!!! We have five teenagers, and we have moved many, many times with my husband's job, so we have used MANY orthodontists through the years.... and.... Dr. Touni has been our VERY favorite! He is professional, kind, personable, and we have complete confidence in him. It is clear that he is extremely knowledgeable in his field, and he communicates his orthodontic plans clearly and thoughtfully. He also has a fantastic staff, and they all have explained everything we needed to know with patience, answered every question, and never rushed. Everyone has been very attentive and considerate! I would give more than 5 stars if it was available! My two 15 year old daughters are extremely pleased with their braces, and we as the parents feel that their orthodontic work is effective, secure, top-quality, and very well planned out by Dr. Touni. Every staff member, from smiling, organized, helpful Tina at the front to the patient, gentle orthodontic assistants, has been amazing, polite, professional, and caring. Well done, Dr. Touni, and kudos to your team, too!! read more

I completed my treatment at Touni orthodontics and the experience was great from start to finish. Dr. Touni was very understanding of what I wanted out of the treatment and tailored a plan just for me. Every visit he explained what he was going to do and what we wanted to accomplish before the next visit which made me feel informed every step of the way. All of the assistants are very friendly and knowledgeable and would make me feel comfortable and in great hands. The front office was also incredibly friendly and accommodating to my crazy schedule. Overall, I couldn't recommend Touni orthodontics enough. I wanted a smile I could be confident about and he made it happen. read more

This place is amazing. I have had great experiences with Dr. Touni. Everybody is super friendly and helpful. Highly recommend!!! read more

The prescribed treatment for my son was going to take two years and consist of 4 phases, cost $5000 and silly me paid for it in full (for 5% discount). Three months down the road we make the decision to move from Cali to Tx. I was petrified to find out that for what was less than the first phase of the treatment we would be charged 80% of total. It is all stated in the contract which I did not review, lesson learnt - if patient cancels he pays 40% of total plus 230 multiplied by number of visits. Mind you half of those visits were only 10-15 minutes because either bracket popped or bump came off. I'm now shopping around for ortho in Tx and I specifically enquire about cancelation fee and in most cases patient loses no more than 20%. I understand everyone is trying to make money but $4000 in three months is a rip off. Where is the care and the compassion and the fairness? Oh yes, and the final conversation happened on August 13 and we still have not received $1000 refund back on October 11, well of course, because closures on refund are conveniently omitted from the contract. read more

I went to Touni Ortho to have my permanent retainer (a wire attached to my bottom teeth) either repaired or removed and replaced with a removable retainer. When I have had the retainer repaired in the past, it was a one-visit thing. I expected that removing it and getting a removable retainer would be a two-visit thing. Not a big deal. What I got was something else entirely. When I scheduled my appointment, the person I spoke with indicated that my first visit would be a consultation. I asked if they'd also be able to repair my retainer at that time, and she responded, "maybe, that's up to the orthodontist." That should have been my warning sign, but I took her on good faith. When I arrived for my appointment, it quickly became clear that nobody had any intention of fixing my retainer: The office had already shut down for the day. After being forced to sit through a video about my new braces (??), I had to argue twice that I didn't want to have x-rays taken just to have a wire removed from my mouth. It sounded like they weren't willing to remove my retainer even in my next appointment -- that would just be for taking records. In the meantime, my retainer continued to fall apart, making eating difficult. The kicker was that Dr. Touni suggested that if I wanted a removable retainer, he'd make me five of them, at a cost of $600. I don't need five new retainers; I just need one. Dr. Touni was pleasant, patient, and answered all my questions to my satisfaction. Maybe if I'd been getting a starting a full orthodontic treatment program, this whole rigamarole would have felt good. But as-is I felt I was being over-treated and over-sold. I did not feel that my needs as a patient were being put first. I went to another orthodontist (whom I'd name, but Yelp doesn't like it when you do that), and they removed my retainer on my first appointment. They made me just one removable retainer, at less than half the cost of Dr. Touni's office. And they even dealt with my insurance for me, something Dr. Touni's office was not willing to do. It was super-easy. read more

I started my treatment with Dr. Touni a little over a year ago. He was very professional and thorough in explaining everything I needed to know and answered all my questions and staff is friendly and helpful. I decided to go with the Sure Smile aligners that were offered instead of the Invisalign brand and they were great the only con was waiting long for them to arrive at the office and begin treatment. I was happy with my progress and how much my teeth had changed. In January I had finished all the aligners and had my attachments removed. The next step was to get re-scanned to get my next round of aligners. I was told my new aligners would arrive a couple of weeks. A couple of weeks passed and still nothing. I decided to wait it out since the first round took a while. 8 weeks passed and I decided to call the office only for them to tell me my aligners were there. I scheduled an appointment which happened to be on the day the office closed due to covid and it ended up being canceled (nothing under their control of course). I had asked to pick up my new aligners since I was already behind from waiting 2 months for the aligners "to get there" only to find out that they weren't from sure smile and were printed in house. Unfortunately the aligners don't fit the same at all. They also look nothing like the aligners that I was getting before. Some teeth were even printed bigger than the actual size of my tooth. I had an odd feeling when I picked them up and saw different packaging. Hopefully my progress won't be affected and they can fix this and get my aligners from sure smile again or get better at in house printing if this is what they are going to start doing for other patients. The whole covid pandemic couldn't have effected my aligners coming from sure smile either given that my appointment was in January but it also explains why it took 8 weeks for me to get my new aligners. I haven't had any issues at all until I got my new aligners on my way to finishing up treatment. Not sure if they're printing Invisalign brand aligners in house but just something to ask if you are considering clear aligners instead of traditional braces. read more

Touni Orthodontics: Walied Touni, DDS, MSD - Top pic is the aligner from Sure Smile. 2nd and 3rd is the in house aligner and bottom is the different packaging - Orthodontists Near Me - Sunnyvale, California

I had a wonderful experience with Dr. Touni and everyone in his office. I appreciated that he took the time to carefully evaluate my situation and come up with an effective treatment plan, and truly felt that he cared about my progress. The staff is extremely kind, caring and always answered my questions thoroughly. Definitely the best orthodontist I've seen - highly recommend! read more

He is an outstanding and most caring Doctor I have ever seen. He deserves 5*. Visit him, you will get to know him. very down to earth, very friendly. Staffs are very helpful. read more

Doing Invisalign treatment for a year. Very friendly staff and doctors, highly recommended.

My daughter has complexity and we visited multiple doctors. All other orthodontists used scared tactics but Dr Touni office was so professional. Even cost of treatment was very competitive. Service is awesome and stuffs were very friendly. My daughter went through few treatments and she feels very comfortable. Even receptionist is so proactive and professional. I would give them more than five stars if possible. Because of my long treatment cycle, I was very stressed but they made us comfortable throughout all treatment cycles. Some of the other orthodontist were not even sure how they are going to treat her. Finally I am glad that we found this place. Without any doubt I would highly recommend this facility with very high regards. read more

I was referred to Dr. Touni's office through my insurance and am glad he lives up to his Yelp reviews :) When I went for my consult, there was a sign welcoming myself by name as well as the other new patients for that day. It was a nice touch as it shows they put forth extra effort to make his patients feel welcome. From there, I was checked in by Tina who was very friendly and very thorough in explaining the inner workings of the office and what could be expected should I choose to move forward with my needs. She was very attentive as well as the other staff whom gathered x-rays and photos. From there I met with Dr. Touni who was delightful. He has a gentle demeanor and made me feel like he'd be gentle when handling my teeth which is what we all want right? :) I decided to move forward with my ortho through Dr. Touni's office and so far so good. I have now had my braces on for a week and will update my review once treatment is completed, however I'd highly recommend Dr. Touni and his staff for your ortho needs based on my experience so far. Additional office perks: Clean waiting area and dental/ treatment area, large windows in treatment area, complimentary beverages, digital check-in, complimentary toothbrushes & toothpaste if you need a lil' refresher before being seen :) read more

A fun, professional, family-friendly atmosphere that offers high quality orthodontic care. The staff are informative, accomodating, and welcoming. The decor and amenities make it enjoyable while I wait for my son to get his braces adjusted. With an espresso machine, free Wi-Fi, current movies and even an iPad for kids to play with, I actually look forward to our monthly visits here. Also, I appreciate all of the guidance and support that Dr. Touni and his staff have offered us. They take the time to educate my son and I every step of the treatment plan. My son has learned how to properly care for and clean his teeth. I am grateful for their patience, care, and attention. I regularly recommend people to come here for orthodontic care. read more

Dr. Touni is an excellent dentist, he did a great job perfecting my flawed teeth. He worked really hard on my teeth and was fully committed to perfecting them. I enjoyed having him as my dentist, he's the best out there and I'm glad to have him as my orthodontist. He's a perfectionist and he always does everything in the patient's interest as well. He Plans the process of the procedure really well, in an organized and flexible way for the patient. In the end, his work is perfectly shown. read more

We had the pleasure of working with Dr. Touni while he was doing his residency in San Francisco at the University of Pacific School of Dentistry where he was working in the Orthodontic Department. He was kind, professional and patient with my daughter. He put her at ease during the two years we worked with him as well as keeping us informed of her treatment plan the entire time. His case won "Best Case Started and Finished by a Resident." This was quite an honor. Dr. Touni perfected my daughters smile. I could not be more grateful to him. When I look at my daughter her smile just radiates - all thanks to Dr. Touni. read more