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    Touriffic Travel

    1.0 (2 reviews)
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    9 years ago

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    9 years ago

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    Starr Bus Charter & Tours - I'm at Mt Rushmore

    Starr Bus Charter & Tours

    3.2(33 reviews)
    37.1 mi

    Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

    Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

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    Starr Bus Charter & Tours - At times we traveled near this famous road, many businesses are abandoned.  The route began in Chicago and across the US to California!

    At times we traveled near this famous road, many businesses are abandoned. The route began in Chicago and across the US to California!

    Starr Bus Charter & Tours
    Starr Bus Charter & Tours

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    All Aboard Express Company

    All Aboard Express Company

    1.0(5 reviews)
    29.5 mi

    Terrible experience! Our group of 32 people waited for over…read morean hour in the rain for the bus to arrive. It was so late that we almost completely missed the welcome party that was planned for our group. The bus that finally arrived was a 20-year-old beater. The transmission was bad, the alignment and suspension were shot, and the bathroom door did not latch. The suspension was so severely degraded that it audibly bottomed out on road bumps, causing motion sickness among multiple passengers. The transmission could not maintain speed on inclines, making the journey slow and stressful for everyone on board. The windshield wipers were so worn they could barely clear rain from the windshield (a serious safety hazard). Overhead storage bins would not latch, risking items falling on passengers, and the lighting inside most of them did not work. The spare tires were stored in a luggage compartment and had dangerously little tread remaining. We paid for what we were promised would be a newer luxury coach with ample luggage space and modern amenities. Instead, we got an old bus with no electrical outlets, damaged seat upholstery, and a bathroom that reeked before a single passenger had even used it. They sent us a vehicle that should not be in passenger service. When we sought a refund, we were bounced between the broker, Rally/OurBus and All Aboard Express, and now neither company will return our calls. Save yourself the headache and book elsewhere!

    Do not I repeat do not use this bus company ~ if you want to even call it that ! The buses are…read moreterrible the owner takes no accountability and his customer service is terrible. We had a group of kids going down to Florida from Philadelphia that was supposed to have a pick up time of 7:00am the bus company did not show up until 10:00am and never reached out to communicate anything that's the first red flag . The second red flag was the bus kept breaking down and the bus driver had to keep getting out and fixing whatever went wrong, it was a mess . The 3 red flag is when our bus broke down on the way home and we ( 50 ppl in total) had to wait in a extremely hot parking lot in South Carolina for 4 hrs . A mechanic finally showed up to "FIX" the problem with the belt , well the same belt in question popped again about 1/2 later, when it started raining outside, it started raining inside that was the 4th red flag for me . On the way The bus driver set up for another bus to come pick us up in Virginia , which meant we had to transfer all our luggage from one bus up the next. A trip that was supposed to take us 14 hours to get home took Us 21hrs ! RUN DONT WALK ! PLEASE DONT EVER BOOK THIS BIS COMPANY

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    All Aboard Express Company
    All Aboard Express Company - Bus #2

    Bus #2

    All Aboard Express Company - Bus # 3

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    Bus # 3

    Touriffic Travel - travelagents - Updated August 2026

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