Reading the reviews it seems they need to get their customer service people better trained. Also…read moreclean up for these people. My experience was great. AAA sent them out as I had run over rocks and they had the type of truck that could accommodate. It turned out to be busy so Will came to assess the situation. Once determined his truck would not work without damaging the car further, he called another company so I would not have to wait.

Just a PSA.... We received a tow bill for a car we haven't owned in months. We immediately got a…read morehold of Trac Towing, showed them the bill of sale and signed title transfer with the new owner information... they didn't care. They said because DMV had us listed as the Owner that's all that mattered. We immediately notified DMV so now that record shows we didn't own the car at the time of the tow. Trac still doesn't care, they immediately sent the bill to collections and I have no clue where the car is. After much research....this is a legal practice. Does that make it right? I don't think so and I will never give this company another dime because of it. Hopefully this helps someone else though. If you sell a vehicle...notify DMV immediately! You can be held responsible if the new owners don't do their part.

They responded quickly with a reasonable quote for my towing. They were able to do the job the next…read moreday at an agreeable time. The young man that showed up (Miguel) was awesome. He was very careful with our classic car and sent me a picture when they got it off-loaded at the destination. I would highly recommend them!

From the owner: Call us 24/7 :) We’re here to help! Whether you’re stuck on the side of the road, stuck with a dead…read morebattery, or stuck in deep snow, we’ll get you back to your adventures

OK, let's be real. You were startled when I called you at 7:30 because you forgot we had an…read moreappointment. I also checked around and was told by two different towing companies that you do not tow motorcycles and you borrow towing companies' gear all the time. Plus when you figured you weren't going to come out, you didn't call me. You shot a text with a whole bunch of misspellings. I waited around for an hour, BTW. That's an acronym for "by the way".

If it were possible to give a NEGITIVE review I would. It all Started with an accident on Tuesday…read moreevening 12/9/25. Everything started very positive five stars, including him saying he would be billing our insurance for us for the tow, so it wouldn't be out of pocket but then things changed. first, we were never told how much the charges would be before hooking up our car, which is required by the Oregon State Board of Towing and Oregon towing laws. Second, he said that he couldn't take the car to the body shop of our choosing that night because they don't accept after hours drop-offs. this is a lie I called the body shop, and they told me they do, especially for our insurance company USAA. Jaden said he would store our car at his yard overnight then take it to the body shop Wednesday. I agreed to store it for one night but come Wednesday it never left his yard. (it finally left the yard 12/19/25) the yard fees were $110 a day, so in my opinion getting it to the yard was the goal in the first place. On Thursday when I asked when it was going to the body shop, he said he was waiting for the insurance to contact him. This is a lie, it is his responsibility to contact the insurance to start the payment process. I feel he was dragging his feet on purpose to increase the yard fees. On Saturday (with my patience almost gone) I asked once again to take it to the body shop, and I was told once again it wouldn't leave the lot until he got paid. Only then did I find out the bill at that point was $1025.55 which in it of itself is ridiculous for a simple flatbed tow, especially since it took him 5 minutes to load my car with help from the other tow company, and the other tow company did all the cleanup. (what little there was) I don't know what the final bill was, but I was told it was considerately higher than I was informed on Saturday. This company is shady, the owner operator (which I was told has a suspended license, but I don't know for sure, I heard this third party) is slimy, dishonest, and untrustworthy. Chose any other tow company but Central Towing. If you have no other choice and you are stuck using Central Towing, DO NOT let them take your vehicle to their yard. You may never see it again. I have no doubt the owners of this company will rebut this review, but I promise this is all true and I have witness to the acts as well as text messages from Jaden to prove what I say. Please heed my warning about Central Towing. This is an added part to my previous review: The owner said $1025.55 is completely justifiable and it may be, but my insurance company informed me that he submitted a $12,000 dollar bill to them. I don't believe that bill is justifiable. This is just one more thing that proves my feeling about his character.

7PM on a Monday night. Supposed to head out on a camping trip tomorrow morning and I lock myself…read moreout of my van which has a dead battery and is parked inches from my fence where the only key access is located (FOB would have gotten me inside but the power door locks won't work with a dead battery.) Casey was kind enough to drop what he was doing and come rescue me. It was probably the shortest tow job he ever did (5 feet) but I would have been late to the campsite if I hadn't come across Casey and Cascade Heavy Rescue. Thank you for saving the day. He pulled the van forward, I climbed in and activated the battery boost button (jumps the chassis battery with the rv house battery), started the van and re-parked it a couple feet from the fence. Lesson learned.

Awesome young man Ty my freind for coming out today…read more The scout was has been sitting for a long while Casey had the equipment to load it up and transfer

My insurance company/road assistance was giving me the run around, and Will with Interstate Transit…read moreSafety saved the day! I was told he was at least 45 minutes out, but instead as soon as he was dispatched I got a courtesy call from him within a couple of minutes. He got me within 20 minutes. He was professional and very nice too. Thank you Will! :) Nadia Adams

From the owner: Towing & Emergency Roadside Assistance: Flatbed Transport,…read moreVehicle Lockouts, Battery Jump Start, Fuel Delivery, Spare Tire Change.

SO SO HELPFUL!! I played a show in Bend and my car broken down, I needed to rush to Portland for…read moreanother event that evening BUT my AAA had not updated and wouldn't cover my tow for another 5 days. They were kind enough to hold my vehicle in a safe space and they even helped me secure the AAA covered tow once my coverage kicked in. No extra charge, no added stress. They were a serious blessing in that moment. I appreciate what they did for me more than I can put into words. HIGHLY RECOMMEND!!

Had two wheel bearings explode on the same day a week apart, both times Aaron made a hour long trek…read moreto come help me out and was a phenomenal tow truck driver even remembered me when my AAA dispatched him out on the second go. All around great guy easy to talk to and joke with on the rides back home if Aaron is your driver you're in great hands

I can't recommend Mike enough! Over 10 years ago, when our car's lower ball joint broke, he not…read moreonly towed our vehicle but also helped my husband replace the part afterward. More recently, when our car was mistakenly repossessed due to an old lien from four owners ago (despite the debt being resolved), Mike came to the rescue during one of the most stressful days of my life. I called him for advice and mentioned I couldn't find the tow company's phone number. Without hesitation, he personally went to the tow yard to help. Throughout the day, as the situation unfolded, he patiently guided me, taking calls and offering advice every step of the way--even though this issue had nothing to do with him. Mike's kindness, willingness to help, and dedication are truly rare. I'll never call another towing company and will always recommend him to everyone I know. He's proof that good people still exist.

Mike was responsive getting the vehicle to the repair shop....getting a receipt for the insurance…read morecompany so I can get reimbursed has been frustrating ....a week later no help.

This is a disgrace of a business. I do not usually leave any negative reviews for any small…read morebusiness but this people are scammers. It doesn't matter how stranded you are or how badly you need to get home, I would sleep flat on the sidewalk before working with these people again. I am a young woman and the driver they sent me harassed me, was quite physically ill, and seemed intoxicated. My car arrived to my house DAMAGED 7 hours later than expected with 0 communication. If I didn't know better I would drive multiple hours to this office to yell at them in person because this is NOT A BUSINESS THIS IS A SCAM. Never work with these people.

beware - fraudulent towing charges. some of the charges included in my invoice were…read more 1. dispatch 2. service 3. tow hours 4. hook-up hours 5. charged for using hook 6. charged for using cable 7. charged for using winch 8. charged for flatbed tow truck 9. fee for oversized vehicle 10. hook up fee 11. ​charged per mile 12. unloading the vehicle 13. daily storage fee @$50 per day there is more!!! got the invoice in the mail now we have charges for using a third party lien company. witch then nearly doubled the original invoice with the 13 items listed above. within a week of taking position of my company vehicle epic has thought of $3400 dollars in charges. no one can afford the type of charges that these guys are coming up with! too many bad reviews for this business that they even took down the google listing! we the people will all get together and shut epic down email me at r68018323@gmail.com