0 Stars. Got my car towed in Schenectady by a DIFFERENT COMPANY. When I called the city, I was told…read moreAC had my car. (Not their fault) BUT when I called their Schenectady office "Vinny" wanted to confirm my information then send me to the Albany location saying my car was there. Was sent on a wild goose chase by this company for them to not even have my car. Got to the Albany location and he asked about who I spoke with on the phone, told him not sure but they were rude. He instantly named Vinny. Don't know how their towing is, but I know they just wasted my whole day making me run around for a car they never had yet said they did.

My 16 year old got into an accident and Colonie police had AC towing tow my vehicle while I was on…read morevacation in Mexico so I had my mother go get me belonging out of the car and they wouldn't allow her to take anything from the vehicle nor would they allow my insurance company to come tow the vehicle to another location while I was away in Mexico for two weeks. When I called and spoke to the owner him and his college were very rude on The phone with me even cursing at me telling me they would like to see me try and come get my car which I own. They also would not accept a payment from me nor would they release my vehicle. They just wanted my car to sit there for the 2 weeks so they could collect payment and I have them on recording and plan to dispute the charges and contact the better business bureau for failing to release my vehicle or allowing me to have it towed out of their lot. I do not recommended them to anyone as they think they own your car once they tow it to their lot which is not the case! Don't let them screw you over like they are doing to me all because of greed and money they want for the two weeks I am in Mexico. I will continue to advocate and make sure this company doesn't get away with this in the future when someone is on vacation! Oh and don't bother when they post of your review and say please give us a call because they literally don't care about you or your well being only the simply penny of them being able to charge you for days of your car being on their lot because they refuse to take a payment over the phone and then I even offered to come with cash in hand and they still said I wasn't able to get my car! Like idk who this owner things he is but I'm not the one who's going to just let this go and I will be turning him in by him just taking cash sounds like he is tax evading and not claiming all the money his shops bring in so I'll be sure to contact the irs and have them looking into him for this as well cause it all sounds fishy to me maybe n next time he will decide to release my car and not keep it when he has no right to do so in the first place because he doesn't want to accept payment at this time so I told him since our calls are being recorded I won't have at anything after today for a payment because he failed to release my car! He the owner is such a dirt bag talking to his customers the way he does I hope everyone sees this review and doesn't call them for service cause I sure would never and any one in Colonie and also the Colonie police should not be contracted with them for tow service and I'll be sure to be contacting the board members and bringing this up in our village/town meetings and I hope he has the calls hyhqt claim to be recorders because I will be asking for them as well so they end your contract with the town we pay taxes in! Not to mention my sons football gear is in the car and they won't even allow my 16 year old to get his football gear for football so he is able to play until I get back from Mexico in 2 weeks he's such a piece of shxt and I'm going to make sure someone looks into his buisness as I am very unhappy with this!