Brian Richard Hornak, P.A. acted with extreme negligence when he allowed me to leave Patient First…read moreMontgomeryville on 1/30 with Zofran. I presented with GI issues, and despite being prescribed Venlafaxine, he never once alerted me to the risk of Seratonin Syndrome from taking Zofran and Venlafaxine. He acted with extreme arrogance when he told me it was in my paperwork to take home, when a nurse confirmed it was not in my paperwork. I have been going to Patient First for over a decade, and this is the first time I've encountered a clinician who is so incredibly arrogant and negligent. It is a shame, because the staff are otherwise okay. Brian Richard Hornak should be reeducated on alerting patients to drug interactions. His ego is walking away from the situation instead of rectifying it is not in line with Patient First's values.

All the doctors, nurses, and x-ray tech are very friendly. However, I came in with a very swollen…read moreright ankle that I had rolled a day before I went to patient first. The doctor told me it was bruised/minor sprained and that I should be back to running within a week. I rested for TWO weeks and the swelling barely went down. I still had a limp in my walk and I could barely do a light jog around my neighborhood as a D1 lacrosse athlete. Three weeks post going to patient first, I went to Rothman and the doctor said I had a grade 2 sprain with 2 partially torn ligaments in my ankle after resting for a total of THREE weeks, which was supposed to be "one". Although the staff is welcoming and friendly I'd suggest seeing a specialized doctor if you have the ability to.

I had to take my son to Urgent Care this past weekend due to foot injury. I called a couple…read morelocations and was lucky enough that this Blue Bell location did not have a wait (Philly wait was over 1.5hrs) and they confirmed they had an x-ray. I ended up sending all my stuff over before I got there and we were in an out in less than 30 min. The facility was CLEAN and staff was very nice. Kudos to Dr. Bangor for being so kind to my son. I don't remember the nurse on duty's name but she was incredible, too and proactively took the x-ray to confirm dx. Thanks again!!

There care was quick and efficient I was there for sinus . The office is very nice and clean and…read moresmall.

If I can rate this place as a 0/5 stars, I would My mother…read morebroke her wrist so she went to this urgent care for the first time. They did the usual xrays and wrap to stabilize the wrist. Because the break is severe enough to needing surgery, my mom wanted to see an orthopedic specialist asap. My mom was going to go to Doylestown Hospital ED but someone from Tower Health supposedly told her that it would be POINTLESS to go because they would just do the same treatment as theirs. Instead, the provider referred her to Rothman Orthopedics located at Lankenau Medical Center, which is 1 HOUR AWAY at 3:30pm. HOWEVER, my mom did not leave urgent care until 3PM but supposedly they told my mom that as long as theres an appointment made, it will be okay. We rushed through heavy traffic. I assumed that my mother was aware of the office hours. We made it to Rothman around 4:15pm. The problem is that there were no doctors available because they closed at 4:30PM. While my mom is crying because of the intense pain, I called Tower Health for any other recs because their only recommendation was no good. The guy told me, "so what do you want me to say?" He could have at least said "go to the ED" and/or be EMPATHETIC to our situation. We could have avoided this whole shenanigans and hours of traveling by going to ED at the first place. The provider at Tower Health made poor recommendations -- the appointment that was arranged was impossible to make on time. My mother is not medical savvy so she took everything to what the people at Tower Health said to heart. I am a registered nurse so naturally I was appalled by how my mother told me happened . Showing empathy and compassion goes a LONG way to providing excellent patient care/experience. If I was the provider, I would have been realistic and even google the times the office is open. I think it is good practice to know the days/times the office is closed before making any urgent referrals. This would usually not bother me as much but because my mom was having 10/10 pain and walking around with a BROKEN WRIST, I can think of so many different ways her experience could have been and how they communicated to her. I would NOT recommend this place.

Rarely take the time to write reviews, so here goes everything: In a time when accessing personal…read morehealthcare has become akin to a naked and afraid TV challenge, fenced-off from us by COVID protocols, both guided and misunderstood, a true fearless provider still exists in this healthcare dystopia: Tower Health Care, Doylestown, PA My PCP of 25+ years wouldn't see me, even though I home tested negative, twice over 7 days and said I know this is bronchitis, please can you call-in an antibiotic which they have done several times before over my tenure there, sorry nope. I was getting a little nervous at this point and feeling a bit panicked about getting help. I decided to take a chance and left a very long line outside in the freezing cold of another urgent care waiting for number and drove up to Tower Health to see how they were dealing with rapid testing. Immediately met an intake person (I didn't catch her name, sorry) said only PCR (which I didn't care, just wanted to see a doctor) and then later called me, as I waited in my warm car, (30 mins, and I know I would still be outside at the other urgent care waiting for only a number, and said the words I needed to hear: "You're up bud"! I have to say I felt a sense of relief, silly I know, but when you feel like you are coughing up your lungs and having difficulty breathing, and it's NOT COVID!, you begin to feel a little claustrophobic. From the intake person, to Mandy (nurse) and Sima Assefi, MD, I felt like I was surrounded by the "A" Team! Professionals each one, efficient, direct, fast, and personable to me the entire time. Made me feel like I was the only patient in the office, which of course I wasn't. Mandy walked me back, took my vitals and history, determined an initial course of action with Dr. Assefi, and done. Dr. Assefi then immediately swooped in, diagnosed me as having guess what? Bronchitis. Only by now it was pretty bad, worst case I've ever had, she immediately took aggressive action. Mandy put me on a Nebulizer for about 5-7 mins, Dr. Assefi came back in, listened to my lungs again and announced now I hear your lungs fully expanding! WOW! She gave me not just the one antibiotic prescription but two other drugs to get this kicked out of me, fast! I've been around healthcare a long-time, as in an - olderfart. Both as a patient and professionally. Used to fly medevac helicopters back in the day with a flight nurse and paramedic on board. Those folks know time is of the essence every time they climbed aboard. This Tower Health team reminded me of those flight nurses and paramedics, fast, efficient, really knew their medical stuff! An "A" Team! You folks are pretty amazing! Thank you!!

I joined the wait list and was sitting in the office that was fine. The problem is I watched people…read morecome and go and there was about 15 minutes in between the time. Which that's how long it took to see patients. I just needed medicine for an ear ache. She couldn't fit me in between?

I was very pleased to have NP Tatiana as my caregiver for a severe…read moresinusitis and bronchitis event recently. She was very thorough and helpful in evaluating my condition. I never felt like she was rushing me to get to the next patient, and as others have mentioned, she helped me find the best non-Rx meds to use to get well, plus prescribing an antibiotic Rx. Very pleased to see that Minute Clinic offers appointments, as fewer urgent care places do these days. Only downside to my visit was difficulty using the sign-in kiosk....it didn't like my cold fingers....

Awful experience. My girlfriend needed to go to an urgent care clinic and this was the closest one…read more Office looks tired and dilapidated. We checked in at 1pm and sat for nearly an hour. We were then taken to an exam room where a seriously bored nurse took her vitals and asked her flat questions directly from a sheet like a survey. No personalization to her condition. At Advanced Urgent Care, pain can be described one of four ways and if your pain doesn't fall into that category you're asked to "just pick one." We then waited another hour for a doctor to arrive. In the meantime the poor lady in the exam room next to us came to visit and asked how long we'd been waiting for. She said she'd been in that room since 10am....it was now 3:00 in the afternoon. After that we walked out. I should add that we never once saw a doctor walking around the entire time we were there. Avoid avoid avoid.

This facility itself is horribly disorganized, is physically falling apart, and normal wait times…read morerun into multiple hours. The staff at the receiving desk were friendly and helpful. The x-ray tech, Aileen, lacks in bedside manner almost completely. She took my triage information and was extremely insensitive toward the overwhelming anxiety I was feeling. (Everyone is on edge between the noise on the highway outside and the long wait times.) The place is a perfect storm for anxiety: being located on a busy highway and possessing a waiting room that is continually full. Even when one is moved to a room in the back, you can expect to wait anywhere between 30 and 90 minutes. I honestly wish I had anything truly good to say about the place. The doctor on staff this day (Dr. Brown) takes his time with patients, but also in absolutely everything he does. Dr. Brown has been curt and condescending on two occasions now. Frankly, I wouldn't return unless my life depended on it.

My boyfriend came in. The only good thing about this place is he didn't have to wait. Whomever…read moreexamined him was a idiot. She gave him nothing for what he had. The next day I took him to his family doctor and they gave him the z pak and codeine cough meds and a chest xray. Never going back.

Went there and they are now AFC. Couldn't figure out their x ray machine so sent me to a…read moredifferent location after 2 hours. Locations don't share information so started over from the beginning including the convoluted self registration process.

Wow! Dr. David Hockenberry is absolutely one of the best doctors I've ever encountered in my life…read more After feeling like the assessment of another physician at another urgent care center was not thorough I decided to come to liberty for a second assessment. I am soooo so glad I did! Wow. Dr. David took a look and immediately told me why I was experiencing the pain I was having and went in and did everything that was necessary and prescribed the appropriate medication. He was so thorough in explaining every step. And was so careful and considerate with the care he provided. I'm sad I'm not a local and cant make him my primary but I would recommend him and the amazing staff here to everyone I love. 10/10 experience and I am feeling so much better.

Extremely nice staff! They are quick and efficient. I've been here two or three times and it's been…read morea great experience every time.

I first came here in February 2018 when I had the flu (as I had found out by the end of this…read morevisit). It's 5 minutes from my house, so the location (for me at least) is very convenient. The wait time in the waiting room and waiting for the doctor was a bit long, but the doctor I had was very friendly and informative. She also supplied me with a doctor's note for school and work! Not a bad location, it's good for what it is, urgent care.

the secretary at premier checked my insurance and told me it was $50 copay. However, my insurance…read moremedical claim is saying $70. I called the billing department because it was obviously a mistake on the secretary for giving me the WRONG information. Because it was "supposedly" $50, i decided to go ahead and get treatment there. But now that I find out that I got the WRONG information on their mistake and they are refusing to make up for that mistake and still make me responsible for $20, I give them 1/5 rating instead of 5/5. They should have at least apologize for making a mistake that cost me additional $20. But no, they did not.

My goodness is the service awful. Visited and upon even approaching the desk, I was literally…read morebarked at by the red haired female assistant "SIGN THE CLIPBOARD AND SIT DOWN". Incredibly rude and this woman shouldn't be in healthcare, let alone a very basic customer service oriented job. Their sign in process is not confidential or HIPPA compliant as it requires your full name on a clipboard as well as a reason your sign, and every guest signing in thereafter can see it until they decide to cross it out. When called to the desk for my insurance cards I asked the red haired female assistant if she could give me a ballpark estimate of how long to be seen as I had a baby waiting in the car with my husband, her response "nope"... told her do you really not have any idea if it could be 20 minutes or 5 hours? Her response "don't know". I asked for my insurances cards back as I'd like to go elsewhere and she literally threw my cards back at me.

Quick and professional. Was visiting from out of town and needed some medical care. Very happy with…read morethe care received.

front desk worker on tuesday may 16th at 9am should be fired immediately. i'm not even going to…read morewaste my time and explain the tragic events that happened but beware do not come here! lady who works front counter is horrible and should not be employed Wait time is horrendous Doctor was not knowledgeable with my diagnosis and was googling everything? I need someone to follow up with me and confirm the receptionist is no longer employed. I already escalated this complaint further elsewhere as well's