Visiting the Town Fair Tire in Hyannis, Massachusetts was a breeze. I began my shopping experience on the company website: http://www.townfairtire.com Shopping for: wheel & tire package (15") My vehicle: 1999 Saab 9-5 2.3t The benefit of Town Fair Tire is that the stores are everywhere in Eastern Massachusetts. And so, installation and follow-ups (if necessary) are easy near your house, your parents' house, your vacation home (at least three locations on the Cape - I think). Anyways, generally speaking, TFT offers Big Box convenience with a home town feel - particularly in the Hyannis location. "Mike" - a kind-hearted professional that I remembered from many years before - but only upon entering the store on July 29, 2016 and being greeted by him once again, years later. - Déjà vu - if you will. - Anyways, inside the store, we discussed my choice of wheels and tires. And here is where the true value was added: Mike, with many years of experience to draw upon, understands the different Town Fair Tire Packages. And so, after speaking with him for a few minutes about the tire that I chose, he explained that there were other choices - albeit slightly more money - that may possible offer a better overall value. After he explained the options carefully, I responded with questions. He answered objectively and without pressuring me towards more expensive options. And I - on my own volition - decided that the Economy package was inadequate for me. But, my mother was paying for the new wheels. And so, he patiently waited as my mother had not yet arrived to the store. To my mother, I listened as he explained the changes that he and I had discussed and how that was affecting the pricing. He was straightforward and informative. My mother allowed the upgrades, and his team proceeded to install the wheels. Over the next 45 minutes - prior to completion of the wheel/tire installation - Mike would periodically check in with my mother and I. During these check-in's, I also took the liberty to chat with Mike about what brought me rolling into the Hyannis Town Fair tire - I vented about my exorbitant student loan debt, expressed gratitude for my mother buying my wheels/tires, spoke about my future goals. In the end, I decided he was a good listener and a nice guy. All-in-all: I highly recommend HYANNIS, MA Town Fair Tire for their exemplary customer service and quality product installation. Thanks, again, Mike! read more

I purchased four new tires from Town Fair Tire in Hyannis, MA, where they mounted and balanced them. Just a few days later, my front right tire pressure light came on. I stopped by the shop and spoke with Eddie, who told me there was nothing he could do unless I left the car for the entire day. He said they were extremely busy and backed up. I explained that I was on my way to Worcester and couldn't leave the car for the day. I asked if he could make an exception and simply check if the tire needed a plug, especially since I had just bought all four tires from them. He refused and repeated that there was nothing he could do. I told him that I had been a service manager at a large dealership for 10 years, and in a situation like this, I would've made sure the customer was taken care of. His attitude was dismissive, unprofessional and vacant When I asked if he could speak with a manager, he didn't even make an effort to do so. I told him I was going to leave a review, and he responded, "Good--my name's Eddie," in a dismissive tone. Something along those words. This could have been a quick 15-minute fix, and the lack of care was extremely disappointing. Needless to say, I won't be going back there again. On my way to Worcester, I called Town Fair Tire in Quincy and spoke with Paul. He explained that they were extremely busy and backed up for the day, he said, "I'm sorry you experienced that situation in Hyannis.--I'll figure out a way to make it happen." Sure enough, he got me right in, diagnosed a faulty TPMS sensor, replaced it, and had me back on the road quickly. Huge shoutout to Paul and the team at Town Fair Tire in Quincy for their professionalism and willingness to help. That's how customer service should be. read more

I HIGHLY recommend coming to Town Fair Tire in Hyannis! Sully and Shawn were the absolute best and completely saved the day. I came about 5 minutes before close in a panic with a huge piece of metal lodged in my tire- destroyed, I live an hour away and there was no way I could drive home on my tire with a PSI of 2 and no spare. Sully was completely understanding and eased my worries. He came outside with me and examined the tire, explained to me why it was better to purchase a new tire rather than attempt to have someone patch it and that the tire was beyond repair and unsafe to drive such a long distance on. He quickly found the correct tire for my car and found an employee to replace the tire right away. Shawn was kind enough not only to work on my car such late notice before close, but even stayed past close! I was amazed with how kind and efficient they both were. I was out of there in about 10 minutes! Beyond pleased with the customer service and kindness. The employees who work here truly care about you and your well- being. The men told me there was no way they couldn't help me immediately especially when they learned I lived so far away. This was relieving since I stopped at another tire place along the road who never even took a look at my tire and waited around only for 10 minutes just for someone to tell me to make an appointment the next day in the afternoon. Thank you so so much again to Sully and Shawn for saving the day and doing great work. I recommend coming here- the service, efficiency and pride they take in their work is unmatched. I'm happy to say I had a great experience and will be happy to come back and recommend this location to others. :) read more

I Bought a tire and rim package for my Ford Explorer from Town Fair, they did a great job with everything, i am very pleased with the outcome, Jason who is one of the guys that works up front told me all the specs and explained everything in detail to me, told me to come back for the all of the things that needed to be done when you buy new rims and tires, make a long story short, my 5,000 mile tire rotation was due, they took me right in got it taken care of in a very reasonable time frame, seeing how it is always busy in there, which is a good thing! so the vehicle was pulling to the right i brought it back told Jason the situation, he informed me as to what they will do, these guys a professionals and know exactly what they are doing, so the moral of the story is they are going to replace tires for me, so in other words they are going out of their way to make me happy, which they have, i would never buy tires anywhere else and get the same treatment as i do at Town Fair! I am a very picky person and very hard to please so with this review i speak the very highly of these guys. great job all the way around!! read more

I was able to select the tires that I wanted on the Town Fair Tire web site, ordered them and set-up an appointment on Tuesday for Friday. Everything was in the computer when I arrived to the store and the special order tires for my truck had been delivered. Alfredo greeted me at the door, brought up the paper work on the computer and also checked the tires that I had on the truck to replace. I was told that I would be looking at up to a three hour wait--the four tires were installed, balanced and they did a 4 wheel alignment in just over 90 minutes. As soon as the work was completed, I received a phone call from Alfredo. Great experience from start to finish--much better than past Town Fair Tire experiences in Connecticut stores. I feel that a little more care could have been seen in setting the tire pressure. When I checked the next day the tires had the following tire pressures: 45 lb, 39 lb, 28 lb, and 30 lb--glad I checked and was able to easily adjust the pressures. The truck rides very well, did a nice job on the alignment and there is no vibration in the steering. read more

I went to Town Fair Tire in Hyannis to replace all 4 tires on my Jeep Grand Cherokee. Initially, they suggested, and I went with a brand that proved to not be a good match for my vehicle. This particular tire created a lot of vibration while driving, and although I brought my Jeep back for a rebalance it continued to be a problem. I've known Mike the salesman for a number of years and have worked with him in the past and purchased several sets of tires from him, and he's always been a straight up honest guy. Mike took a test drive with me and confirmed there was an issue with these tires. He suggested another brand of tire which would be better suited to my driving needs without compromising the Mud/Snow characteristics I wanted. 45 minutes later I was on my way and I'm pleased to say the tires and ride they give is great! I can't say enough good things about Mike, Doug the manager and the staff at Town Fair Tire. They really stepped up and made this Situation right. Thanks Mike! read more

Michael at Town Fair Tire Hyannis, you my friend are the best. I usually don't write reviews, good or bad. However your expertise in product and handling of the TPS monitoring system issue, must be acknowledged and praised. Michael was very friendly and helpful in selecting a set of sharp looking rims for my F-150, I definitely spent more than I indented to but worth every penny because I absolutely love the look of them. After the install the TPS monitoring system wasn't working and right away Michael assured me that he would take care of the issue. Unfortunately the mechanic team at Town Fair Tire wasn't able to fix the problem and Michael suggested to go to Ford to have it fixed and what ever the cost he would take care of it. I just got my truck back from Ford, though a pricey fix they didn't charge me a thing, sure enough Michael came through and took care of it, just like he said he would. Thank you Micheal and Town Fair Tire for the great service. read more

The Iyannough Road, Hyannis location of Town Fair Tire has won my loyalty, particularly with Mike as an ambassador. I have been a repeat customer for four years, and will keep coming back, due to Mike's courteous, professional, empathetic customer service. The fact that his assessment of repairs and purchases needed is consistently accurate, truthful, and fair in terms of market value has engendered trust in me. After more than fifty years of being a car owning consumer, having someone truly listen and then respond with recommendations based on my needs is invaluable. Town Fair Tire in Hyannis, with Mike as their representative, has offered me the best solutions for car care within my budget. I recommend Town Fair Tire without hesitation to everyone I meet, and of course I tell them, "ask for Mike." Full disclosure: I have no connections at all with Mike outside of doing business with Town Fair Tire; he's just that good! Nate O. read more

The Iyannough Road, Hyannis location of Town Fair Tire has won my loyalty, particularly with Mike as an ambassador. I have been a repeat customer for four years, and will keep coming back, due to Mike's courteous, professional, empathetic customer service. The fact that his assessment of repairs and purchases needed is consistently accurate, truthful, and fair in terms of market value has engendered trust in me. After more than fifty years of being a car owning consumer, having someone truly listen and then respond with recommendations based on my needs is invaluable. Town Fair Tire in Hyannis, with Mike as their representative, has offered me the best solutions for car care within my budget. I recommend Town Fair Tire without hesitation to everyone I meet, and of course I tell them, "ask for Mike." Full disclosure: I have no connections at all with Mike outside of doing business with Town Fair Tire; he's just that good! Nate O. read more

I have never done an online review before, but my experience today with Mike at the Hyannis location deserves special recognition. My tire was punctured by a 2-inch piece of metal on the last day of vacation before leaving for a 4+ hour drive back to NJ. Sullivan Tire and Auto wouldn't fix it and told me it couldn't be fixed. They also told me my spare wouldn't fit, which made no sense because the car is only 8 months old. They were terrible. I was in dire straits and stopped in at Town Fair Tire. Mike couldn't squeeze me in, but agreed that what Sullivan told me made no sense. Mike went above and beyond to direct me to a local gas station (Camp Street Mobil), who was able to patch the tire in 10 minutes. Before doing so, he assured me he would find a way to help me if Camp Street couldn't. His customer service was the best I have ever experienced with any business. Highly recommended! read more

I was driving down the Cape and my car started shaking and rattling. I called Town Fair Tire in Hyannis Massachusetts and spoke with Mike. I was so nervous, he told me when we get down to the Cape about one hour and half still to get there, come in and see him. After sitting in an accident for more than an hour long, we finally arrived at the shop at 3:30. I asked for Mike, he explained that he couldn't get to my car, but he would do his best. Well he sure did, I received a phone call at 8:30 this morning to say my car was ready and explained what was done wrong with the balancing done previously... Mike, I can't thank you enough for being so kind, understanding and professional with me. I am no longer dreading driving home tomorrow for two hours... Your the best Jeanne read more

I went to the Plymouth store to put 4 tires on an 2018 Escalade ESV Platinum that I have just bought and the dealer refused to exchange the tires. Stephen inspected the vehicle and was shocked! He told me he would call the dealership in Mystic, CT BRUSTOLON'S BUICK GMC. He was told they would call to tell me what they wanted me to do. Never got the call so I went back to see Stephen and he took me right in. It was worse than they thought...a belt blow out was a couple of thousand miles away. Stephen took the time to take pictures for proof and faxed the bill to the dealership. The moral of this story is to go to Town Fair Tire and avoid buying anything from BRUSTOLON'S in Mystic, CT. read more

I own 5 vehicles and go to Doug at Town Fair in Hyannis for all of my tire needs. I purchase at least 8 tires per year. Doug has been with the company for as long as I can remember and has always provided me with the best advice and the most competitive price when I have replaced tires. His service is excellent, pricing better, and my satisfaction is high. No matter what I need, Doug addresses it in a friendly, professional manner. I only go to Doug when I need tires. He directs me to the best tire, not the most expensive. Doug is the BEST! I highly recommend contacting Doug for your next purchase! read more

My family and I came to the Cape for our annual vacation. About an hour into the drive, the low air pressure light came on. We filled the tire with air, but the tire wouldn't get higher than 26 PSI. I came into Town Fair Tire, and there were 4 gentlemen at the front desk eager to help. All displayed exemplary customer service. I dealt with Mike Sullivan, who was fantastic all around: friendly, polite, and booked my appointment for a time convenient for my vacation. The following day at 10 am, he fixed the problem promptly and had me on my way to enjoy my vacation. Can't say enough good things. -Jonny read more

While vacationing on Cape Cod one of the tires on our truck developed a slow leak. Initally we took it to another tire shop, but they couldn't find any leak or damage. The next day the tire pressure was down again. Since we were returning to Virginia the next day we tried Town Fair Tire in Hyannis. Even though they were very busy Mike was able to get us in and they were able to find the problem, replace the tire, and get us on our way home. Mike was very helpful, took care of us right away and gave us a good price too. Thanks Mike and the guys at Town Fair Tire for helping us out. read more

This is the best place around for tires and wheels. Always the best prices and selection with very fast service and wait times, and a great waiting area if you want to hang out while you wait. Sales rep Anthony always takes great care of me and my family's vehicles, with a great attitude and friendly service. He doesn't try to sell me like a salesman instead he listens to what I'm looking for and what I need then provides all the information on what would be best and allows me to choose! If you need tires/wheels in the area go see Anthony at Town Fair Tire you won't be disappointed! read more

We picked up a sharp object in our left front tire while in from Chicago on Ocean Street near the Hy-Line Ferry. Unfortunately, the incident occurred the night before we were leaving to return home. The tire could not be repaired. First thing in the morning, we headed to Town Fair Tire in Barnstable. We explained our situation to Anthony (who was very courteous, professional and honest).Thankfully, the shop had our tire in stock. The team paid immediate attention to our problem and promptly got us back on the road. We are grateful to the people at Town Fair Tire in Barnstable! read more

I have no idea why they seem to be rated at 3 stars. I brought the car in with a leaking rear tire. Had no appointment, so had to wait a while, but then had the unexpected pleasure of learning that they had found a nail in the tire, removed it, patched the tire, and the cost was $13.00. We tend to fear rip offs and deceit these days. I fully expected to learn that I needed a new tire, actually, two new tires so they were equal wear, which would have been $600.00. But they did what was needed, did it very well, for $13.00. Well done. Great experience. Made my day. read more

When they say they strive for 5 star service, they really come through. I had never purchased tires before so I was a bit hesitant but I'm so glad I chose town fair. Anthony was very knowledgeable and helped me find a great set of reliable tires within my budget. Although I just went to town fair to get a price, they were more than happy to service my car right then and there. They offered me a great price with great service and a hard to beat 55k mile warranty. I highly recommend town fair and I will definitely be using them in the future! read more