my appointment for an alignment and wheel balance was at 12:30 I didn't leave until 330 when I left I was handed alignment diagram of course I don't know how to read it I showed it to my mechanic he made it clear that there were a lot of adjustments that were not even made apparently at the bottom of the paper it says castor is seized so they couldn't make that adjustment I'm leaving a bad review because they should've told me that I had issues instead of just giving me my paper and saying bye never mind the three hour wait. To their credit they did have to do a flat repair too I guess that could make up for about some time but the only adjustments that they made on my alignment where toe and steer left and right read more

Town Fair Tire - Tires Near Me - Manchester, Connecticut

Had a slow leak in one of my tires. I didn't even know which one. They spent an hour working on it, and found a nail in a tire. They removed the nail and patched the tire, and didn't charge me anything at all. Great customer service! read more

I've been coming to this location for over 5 years but last year I was given some bad advice by a manager who shall remain nameless. Fast forward to now a great manager named Angel did an awesome job making sure I was taken care of and made sure I was happy with everything done with my truck. I left feeling like my concerns were heard and taken care of. He made sure within a few hrs him and the techs had me in new tires and on the road they even made sure I was happy with the tire placement in my truck how awesome are you guys. Definitely glad I came back after the last bad ex perience. Thank you again Angel read more

I needed a flat fixed and they fixed it for 8$. Can't complain about that. They didn't have an appointment available for me at the time so they called a nearby store to see if they had an appointment available. I left my car there overnight and they made sure my car was ready to go before work. A+ even for a small job. read more

This place is THE WORST!! The employees lack basic customer service skills. They are too busy walking around and sipping coffee, while not a single vehicle was in the garage getting serviced. A simple request of air in one tire was so much of a process that we left and went down the street. When I need tires replaced on one of my three vehicles, I will go anywhere but here! That is how awful they are. There are many options to choose from with qualified, knowledgeable and helpful employees- this is not one of those businesses. Choose ANY OTHER place but this one. read more

Town Fair Tire - Horrible place of business! Do Not Use!! - Tires Near Me - Manchester, Connecticut

Had an appointment for a tire rotation. Was told that it would be 2hour wait. I waited while the employees stood around and did nothing.will never go back to that store. read more

Not fair I can't give it a 0 stars rating. Came in last Tuesday to fix a tire that had a nail on it. Cristiano was very nice and told me of the benefits of doing rotation, balancing and alignment which I agreed, they did all these services, and I waited 2 hours for it (so get a day off if you are coming here) but the next day my tire was flat, I noticed the nail is still there. So the main purpose of my visit was not addressed and on top of it I bring my car today so they finally take the nail off and they tell me there are other tickets pending so I have to wait...again. Hopefully I get to see my family before Thanksgiving (it's July). Stay away from this place, I know I will. read more

All I needed was a nail patch in one tire, came in at 5pm and they close at 6, stated they already have the last car in for the day with all there workers just walking around, very unprofessional on a 5-10min patch, if you're not taking another car in THEN CHANGE YOUR HOURS! read more

I'm visiting from across the country and discovered my Mom's tires were definitely in need of replacement. I stopped in when they opened up on a Saturday and Caleb was friendly, helpful, offered me several options and got me in and out with 4 new tires with a lifetime warranty and alignment for my Mom's car in under an hour and a half. Other than the price, it was painless and the work seems perfect, but the price is the price these days since cost of everything has been rising, not necessarily a reflection on this business. read more

Fair prices, friendly staff and super efficient!! Loved that they have games to occupy my kids while we waited.

I spoke to a very helpful guy, Caleb, about my options for winter tires. He was honest and very straightforward but not too pushy like other tire salespeople I've worked with before. The tire installation took just as long as promised and their waiting area was very nice. I enjoyed being able to get work done on my laptop with free WiFi/coffee with a text alert when it was all done. They also have a TV showing the work being done on your car. Overall the store was very clean and everyone I spoke to was polite and helpful. Update: Came back for an alignment and was in and out quickly! Everyone I spoke to was very polite and they repaired my tire for free even though I hadn't bought those tires here. read more

Town Fair Tire - Tires Near Me - Manchester, Connecticut

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HORRIBLE AND UNACCEPTABLE WAIT TIME! I called to make an appointment and the sales rep told me they had plenty of availability the following day and an appointment wasn't necessary. I insisted on making an appointment as a precaution and subsequently did. Showed up a few minutes early for the appointment and was checked in by the sales rep promptly. They knew I would be waiting for my car. I had a leak in two of my tires in which I had purchased the road hazard warranty for when I made the initial purchase. I then was directed to waiting area which had a camera of the garage bays... my vehicle didn't even make it into the garage for over an hour and a fifteen minutes!!! I then watched various employees walking around the garage acting like they were working... they were doing some work on various vehicles but a lot of walking around without working. I finally said something after 45 minutes and was told it would be a few more minutes... another 45 minutes later, I finally got my vehicle. Grand total time over 2.75 hours. ABSOLUTELY RIDICULOUS! I watched numerous vehicles go in and out of the garage for people that weren't waiting for this vehicles. I feel like I got the shaft because I wasn't a "paying" customer as I was using my road hazard warranty. What is the point of having an appointment if your vehicle doesn't even make it into the bay for over an hour????? The place was clean and waiting area was fine with tv and vending machines. But can't get over how long this took. DO NOT COME HERE IF YOU ARE WAITING FOR YOUR VEHICLE AND NOT DROPPING OFF!!!!! Adding one more star to make it two stars... Got a call AFTER I left that I had a balance due for the cost of the repairs...which I was unaware of was part of the warranty when I initially purchased road hazard warranty... the sales rep then said he would waive the balance as it must have been an initial misunderstanding from the shop I purchased from. I appreciate that at least read more

I had an horrible experience coming to this Town Fair tire. Brittany delivered horrible service to me. She was not helpful and also had a bad attitude. I was very frustrated with her customer service and if I didn't need a tire I would of left. I try to avoid going to his Town Fair tire especially on a Saturday because they are booked prior to the day even starting. Not impressed with the service I received. read more

While they had the best prices the customer service sucked. I was originally told 1 hr. When I inquired after an hr they told me 5 more minutes until my elapsed time was 2 hr 15m. No one else was waiting for service read more

If I could give this place ZERO STARS I would have! This place SUCKS! NEIL, the assistant manager is RUDE, discriminatory, racist. He has NO CUSTOMER SERVICE skills or people skills. My college aged daughter went here to get a tire checked. (We purchased all 4 tires there this past winter.) She has a problem with one of the tires late at night on the highway. AAA came and put on the spare. The problem tire was put back where the spare was - under her Jeep. When she went to TFT Neil was rude and dismissive when she asked to have the tire checked. She started recording the conversation. He blatantly told her that, "I don't have time to pull your tire out from underneath the car." He went on to say, "that's not my job" and "it's not my problem". Who speaks to a customer like that let alone a 20 something year-old college kid??? There was more to the conversation that was extremely inappropriate! PLEASE take your business elsewhere. I ended up calling to speak to "Neil" and he did ADMIT what he did. I also lodged a formal complaint with the corporate office. I am considering filing a police complaint. In this day and age racist, rude and inappropriate behavior cannot be tolerated. We will take our tire needs elsewhere where we will be treated like HUMAN BEINGS! Shame on you Town Fair Tire!!! read more

A great place to get tires if you like waiting in line for 30 minutes and then being told that your scheduled appointment was canceled because they have too many walk-ins. read more

Went in for a simple tire rotation and remove a nail from a tire. I was told I could get in at 1:30. They asked if I wanted to come back then, so I did. At 2:25 they were finally bringing it in to the garage. I asked how long it would be from now and was told 20-25 minutes. 45 minutes later it was still in the garage(nothing was said about extenuating circumstances) I am not sure how long it took to finish, because when I got up to check on it (no tvs working for the bays) my car was parked in the parking lot, keys on the desk and no one let me know it was done. I was told that my tire pressure monitors were all reset and ready to go. When I got in the car the warning light was still on! I would definitely not recommend going Here unless you enjoy A LOT of waiting and being ignored read more

Quite possible the worst service ever. I had an appointment and was told it would take around a hour to get done. After a hour, I look in their tv and notice my car isn't in the garage. It's empty. So I assume it was done. They didn't even start it yet. There was literally no one there for the hour I was there and only one vehicle in the bay. I just opened a company account and I'll be closing it now. read more

I had a 10.30 appointment got there on time and only one sales person at the desk who was slow. Ask if there was anyone else who could help, received a response that someone will be there soon. Had to wait until the one sales personal returned from outside with the customer. You would think I just had to hand my keys and told a pickup time. Nope , sales man left again to roll tires into the store, while I waited and waited and waited. 30 minutes still waiting. This is my first time and last time. I had to remind the sales person that I had an appointment and that he can't start me and then move to the next person before I am done processing nothing. read more

I bought 4 new tires from here a little over a month ago. Initial appointment I was told it would take about an hour and was here waiting for over three hours. Here again bc one of the tires has a slow leak. Came in yesterday, they put air in it for me and told me to come back today at 8am and they would have it done in a half hour for me.... here I sit an hour and a half later and still waiting wishing I had never purchased tires from here. If it's an hour and a half job then tell me that's how long it's going to take so I can plan accordingly instead of making me sit here wasting my damn time! read more

Had a flat tire last night. Called this morning. Neil got me in immediately. Zero issues. Would highly recommend for repairing tires. And cannot beat the price. Satisfied customer. read more

Very slow service. Needs to have better customer service. Can't go in the store with my legal hand gun, store will not allow firearms. This will be my last time doing business with them. read more

This place is really 5 Star! I came in to replace 2 tires on my car after 50K. Brittany the sales rep was excellent. She went thru an alternative in brand tires and thoroughly describes the difference and advantages in the tires. Highly informative. The store itself is vast, with a huge inventory which plays an advantage to the customer. My car was serviced quickly. I highly recommend to anyone who's looking to get new tires! Well done! read more

**update, 4/10. Got a call back from a manager pretty quickly. He said that they'd take care of it and offered to schedule and appointment. They didn't have the tire in stock but would order it and scheduled an appointment for me to come in this past Monday. I went there and they didn't have the tire (50+ minutes round trip). Then we rescheduled for the next day (Tuesday). Decided to call before heading up there and they still didn't have the tire in. Was told that someone was working on it and would call be 11a... no call. Guess I'm done with this. Going to order from the tirerack (and pick up at their warehouse) and have someone else put it on. -- - original review Disappointed. Have 4 cars and have regularly bought tires at Town Fair. Used to use East Hartford but drive further because The Buckland store had always been easier to deal with... until now. My wife has newer car with Pirelli run flat tires. Neal told me that Town Fair doesn't honor the Pirelli road hazard warranty if you didn't buy the tires there (the car is still on its first set of tires). He said it's too much of a hassle and we should call the dealer. I said "you don't honor the Pirelli warranty as a dealer?" And he said "no we don't". I guess I'm done with them. read more

I wish I never went back to town fair tire in Manchester Ct after the first time I went to my appointment for new tires to purchase. I thought I must have been a bad day and that was why this place was taking hours and hours to finish my car, plus adding charges that should be under the warranty that I purchased with my tires and every 6 months they end up telling me I need to replace my tires, each time I walk out from my appointment after waiting for hours with no estimated wait time plus employees have attitudes if i even try to ask any question about anything, I end up paying them hundreds of dollars then I am getting my car back 3 hours after my appointment was scheduled, I'm done with this place and I recommend to stay far away from town fair tire. ___Below is from the town fair tire website and its a complete lie, The Philosophy We are people driven. Our number one goal is customer satisfaction. "You take care of the customer and the customer will take care of you". read more

Great customer service by Mustafa and store manager Caleb Coan... and I was here for flat repairs back in November. Mustafa recommended alignment and balancing all four tires. I haven't had my car alignment over two years... thanks for reminding me to get my car aligned..balancing was done but the alignment was going to take to long so I left.. Caleb told me to bring it in the next day and they'll do the alignment... here I am in town fair tire after one and half month later. The store manager Caleb took care of me without any problems or questions and got the job done.. Thanks to both of you I'll be back for more service and recommend others to shop at town fair tires ( Manchester, CT) read more

Great service. I stopped in on a Tuesday afternoon. My tread depth was gone, needed new tires right away. They showed me five different options at different price points in stock for my vehicle, and helped me figure out the right option. Service with balance and alignment took 90 minutes - about as expected. Totally satisfied. read more

I have waited 3 1/2 hours for 2 tires. I had an appointment at 11 am and it is now 2:30. My car is still not ready. This was the only place that had the tires I needed or I would have gone somewhere else. read more

I have came here since they open for all my tire needs and always get A+ service. At times I think I need 4 tires and they may tell me I only need 3 or 2. I recommend this place highly they will never overcharge you and customer service here is outstanding. read more

This is the only place I will buy tires. Not only are they aggressive in their pricing, but, more importantly their service is awesome. I have had a couple of service issues with my tires. I picked up metal on the highway in both of my front tires. I was taken in immediately and they fixed my tires at no charge. Additionally, I hit a huge pothole and knocked my left front tire out of balance. Again, they think me in immediately and I was in and out in 20 minutes. I highly recommend Town Fair Tire! read more

I made a 9:30am appointment and arrived ten minutes early. After doing the whole check in process and giving them my keys they informed me that it would be 40 minutes before they could get my car into a bay. I asked them why it would be 10:10am for my 9:30am appointment, to which they said that they don't hold bays for appointments and they take walk ins as they come in. Very unprofessional. I will never do business with Town Fair Tire again. read more

I work at Manchester Honda and was searching for new tires for my personal vehicle and was recommended to Dave by a customer who used to work with him. After a short phone call I went into the store and was greeted by Brittany... she got me a price on some all season tires and got me in right away. I went to see a movie and car was ready when I got back! Great price and great service! Highly recommended! ~ Dan "the Man" Manchester Honda! read more

This place is incredible! I went in today with a nail in my tire and was certain that it wasn't going to be able to be patched. Every person working there was friendly and incredibly helpful. They took my car back right away and patched the hole with no problem. They explained everything to me step by step and made sure I understood exactly what was going on. I will 100% bring my car back to Town Fair anytime I have any issues that they could help with at all. Absolutely 5 star service!!!! read more

Usually stop by for a walk in service early in morning. Brought 2 cars in both for alignments. This shop makes it easy. Location convenient because I'm able to walk over to the gym while I wait. read more

A little reluctant to return to a town fair tire after having terrible experiences in other locations but i am impressed with how this place runs thus far. I was in a pinch to throw snow tires on my car before we get hit by a storm so i called them up and they fit me right in. I had tires from a previous vehicle that were just a little bit bigger than the recommended size for my current car which i was well aware of. Instead of just mounting them and going about the day the manager brought it to my attention and made sure i knew this was the case. Hopefully they can keep up the good business read more

I am a customer of Town Fair Tires over 30 yrs. I went to 19 Pavilion Drive and bought 12 tires in three years. Britanny was excellent but left this store. Today I waited 1 hr 10 min before car was taken in. The salesperson could not even get payment processed for a long time then processed and left something out. Very disgusted and spent over $300 today. read more

Highly satisfied with my experience at Town Fair today! Mustafa upselled the lifetime warranty on my new set of tires and quickly double checked when I mentioned the price he quoted was higher than my original quote. He was extremely accommodating and made my visit smooth. Also, the labor was completed under the initial time frame. I'm very pleased with my service! read more

When I dropped my car off, I had a great experience. Brittany, the manager that was working, was busy in the front floor area - checking me in for my appointment, taking calls, and closing out other appointments. She was very patient, very nice, and handled the stress very well. She apologized for the craziness but I told her it wasn't even a problem. She did the walk around of my car with me, then I paid for my services, and she took my keys. At this point, my experience was great! It was a different story when I picked my car up. Two younger employees handed my keys back to me, gave me my alignment paperwork, and then casually told me that my front driver side wheel was missing the logo cap and that it was missing when I dropped my car off with them. I knew that my car was absolutely not missing any caps when I dropped it off to them (I especially knew because me and Brittany did a full walk around at drop off and if anyone would notice, it'd be me) and became extremely frustrated. They told me that their shop is spotless and that there was no way it got lost, but that it was definitely missing at drop off. After about ten minutes of arguing, I stormed out of the store, extremely unhappy and upset. I took a picture of my wheel, and 2 secs later, one of the kids comes out saying they just randomly found my cap in the shop room and he handed it back to me (I don't even know how he had enough time to walk to the shop, look around, and make it back outside to my car that quick but whatever). As I was about to pull out, Brittany came out of the store to discuss this issue with me. She handled my concern very well and apologized for what happened. I understand that mistakes happen, but I didn't appreciate how the two shop employees were addressing it. It was almost like they had purposely not put it on and thought that since I was a young girl, that I wouldn't notice or care. Basically they just kept saying "you brought your car in like this!". I would give Brittany, the cleanliness of the store, and the overall tire replacement 5 stars. But I am giving an overall 4 stars (which is generous) because of my experience with the other younger shop employees. Like I said earlier, I know mistakes happen and it's not that my cap was misplaced, but how the employees handled the situation. I left the store feeling disrespected and frustrated. Thank you Brittany for your wonderful customer service today! read more

Alvin took good care of me. In and out in 1 hr 7 mins., and this included alignment and 4 tires. When I got in the car to leave I noted the tire pressures were all different according to the car sensors, significantly. I drove the car home (2 miles) and checked all 4 with 2 different gauges; 36, 30, 44, 38. Really? I guess the car sensors were correct. I adjusted all tires to spec and the car sensors agreed. This is a mistep which TFT should discuss with their installers. How can you get simple tire pressure wrong? Also, the quote I got on their website was $93.38 cheaper than the actual bill due to the addition of a "road hazard warranty". Why is this not included in the original quote?? read more

so new to this but here goes my 18 yr old son took his car for alinment they look at his car and said he need 2 tires before they could do it so first lie but being 18 he said ok they sold him 2 mastercraft tires which you wont find on there web site so 327 dollars later job was done his car did not need tires at all and thet put new tires on front and they had him sign a paper say that new tires should be put in rear for skidding reason the tires were 102 dollars each for that price way better tires ok just be careful with town fair tires go with adult sad thing for me I sent him there good luck read more