Angel and Jose just kicked ass for my friend with a flat tire. Unreal customer service, and very good quality and value. read more

Town Fair Tire - My friend Maurice got great service in his emergency - Tires Near Me - Watertown, Massachusetts

This is the second time that I scheduled an alignment at TFT on Needham St in Newton, MA both experiences were HORRIBLE. Today, I had a 9:30 appt, confirmed with a text. I waited THREE hours for a ninety min service. Each time I checked with desk, I was given a different excuse. Very poor customer service. Why schedule appts , if store cannot keep them. ?? I won't be back read more

Charged me $122.66 for a tire that I could get at Walmart for $57.00.... and they claimed they were giving me a break off the regular price of $149.00. Not exactly a discount tire store. read more

Awful experience literally just got my tire changed yesterday, and now I have another flat it feels like they did absolutely nothing to my car! I didn't do anything for the tire to be messed up either would highly recommend NOT to do business with these guys. On top of that the people behind the desk are a huge pain to work with!! read more

Low quality operation with low quality, low class people who think they're doing you a favor by answering questions with a frown. They likely will not have your tires in stock and do not mount for free - that's bait and switch on their website. Prices higher than every one's go-to, Tire Rack. Higher than Direct Tire, too, as are their mounting costs. read more

I had an appointment and came in for a simple tire patch. I was told to "hurry up" when going back outside to check my tires and then immediately dismissed when they actually checked the tire. I understand that certain things are out of their control in terms of what they can and can't do, but it was the tone they talked to me in that I found so off-putting. They treated me like I was stupid and were very rude and dismissive towards my problems. read more

Love and Nathan are great . Fixed my sensors in seconds. No charge. Smiles all around. :) read more

They told me the car would take 1.5 hours to fo what I needed I was in and out in 1 hour Outstanding customer service read more

The four Pirelli PZERO AS PLUS 3 tires I bought from Town Fair Tires work GREAT on my car! TownFair Tires did an excellent job installing these Pirelli PZERO AS PLUS 3 tires. The balance and alignment made these wheels perform so well on the road. For now on I'm buying my tires at Town Fair Tires! Thanks! read more

Incredibly professional and fast. I showed up at 8 on the dot and they were ready to greet me. Cost me less than 15$ to repair a decent leak on my tire. 10/10 read more

I have been a town fair tire customer for 15 years and this location is worse. You will never ever be able to get free flat tire. In fact, even if you bring your 2 day old tire with puncture right in the middle, they will still charge you hidden calibration fees. When I stopped this week for leaking tire, they told me that tire cannot repaired because nail is too near the side. They recommended me to buy 4 new tires immediately. When I took it to another shop, both the technician and I were buffled. The Little metallic piece not even a nail was right in the middle of the tire. Not slightly on the side, right in the middle. Why lie? This is disgusting. This is the end of my town fair relationship. I have 4 cars in my family and had over a dozen full car tire purchases with this company. read more

New tires. Overall I was satisfied with them. The only problem was I had made an appointment because I planned to wait. However I had to make other arrangements when, after more than an hour, I saw my car sitting, untouched in the spot where i had pulled up. When I asked why that was I was told that I had to wait for a bay to open up. I asked why they gave me an appointment for a time when all bays were occupied, but it didn't seem to register. So I left and this was mostly because the waiting area is not very comfy or inviting. Overall the service was good otherwise and i'm satisfied with the end result. read more

Buyer beware FACTS: This morning I paid over $1300 for 4 new tires + alignment. The work was done in 90 mins. As I drove home, the dashboard's tire sensor came on. When I checked the inflated pressure on the dashboard, it indicated that the tires were set to 51 psi instead of the door-label recommended 32/33 psi. I proceeded to call the store and explain the situation. They said "maybe the gauges were off" and that "the gauges in the shop were older gauges and probably needed to be replaced." They suggested that I come back to have the psi corrected" but i asked why I should have to take the time and make an extra trip to correct their error. So, they sent someone out to my house to correct the psi. The gentleman who came out was an assistant manager, who seemed put out for having to be there. When he finished I said, "I appreciate you making it right." -- he kept walking and said dryly and without looking at me, "Have a nice day, sir." Soon after, they called me back and said that "that particular gauge was 10-15 psi off" and that they "ordered new ones that will be in on Monday or Tuesday." They apologies for the inconvenience. You can draw your own conclusions from the facts above, but no discount or money off was offered. If I hadn't seen the pressure measurements on the dashboard, I might have driven for a long time ignorant of the dangerous over-inflation with a potential to blow one or multiple tires, especially as they heated up and the psi increased. read more

Town Fair Tire - Tires Near Me - Watertown, Massachusetts

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I stopped by while trying to find somewhere to fill the air in my tires and the men at this location were more then happy to help. They added air and even told me I had a bubble in one of my tires which I got fixed. I love the crew they have working here. Management did well in the hiring process. read more

Stay away from town fair. Not worth going to this business to save some money. Safety is not there top priority. I called there customer service with a complaint related to safety and they never got back to me. I left my name and phone with someone at corporate and she said someone would call and no one ever did. The people who work at the front desk at watertown are also extremely unprofessional read more

My sincere thanks to Angel and the Tech who worked on my rear tire, which went flat. I always purchase my tires from town fair tire because of their great service and after visiting 2 tire repair shops. So, I called, made an appointment with this TFT in Watertown Massachusetts. I spoke to Ethan, GM about the repair completed in record time so I could visit with my father a 9/11 First Responder the next day. Town Fair always goes above and beyond for its customers. read more

Was contacted by Town Faire Tire admin and then manager at Newton location (Carter) after my horreondous experience with the manager (Ehtan) at the Watertown location. Carter was terrific. Made an appointment for the next day, arrived, and everything was exactly as expected; professional, knowledgeable, capable, friendly, and done on time.... I don't think these are franchises, so I am surprised by the completely opposite approaches to customer service (and honesty) between Netwon and Watertown shops. To summarize, NEWTON and Carter -YES WATERTOWN and Ethan - NEVER Town Faire Tire - YES, but not in Watertown read more

Awful experience!. When you call you are sent to a call center (sales person) in which they give you a quote. I requested the cost to include all fee's/labor and taxes. After my tire was changed I was given a bill for 90 dollars more then I was originally quoted!!. The man that cashed me out said it was including the discount I was told, which was not at all true. I wasn't in the mood to argue. My consumer beware advice would be to see the actual invoice before they touch your car!. Also, my Audi tire changing kit suddenly disappeared!. So, make sure nothing is missing before you leave!!. Also, they keep talking about how they will match any quote, which maybe true but they make up for it by jacking up the price of labor and fee's. Very dishonest company. read more

Very helpful and informative, low pressure for other services, finished earlier than expected.

My scheduled appointment took 4 hours today even though when I booked the appointment I was told 1.5 to 2 hours max. For 4 hours today I waited outside in the 30F weather. I was told I could wait inside however the lack of proper masking did not make me feel comfortable to stay for a prolonged time. They also did a great job at making it seem like I was being ridiculous for expecting they do what they say when they said they would do it and that they could actually wear their masks. Only plus was the guy who brought out my car to me at the end was very pleasant. read more

Went in to fix a flat tire yesterday. I would recommend stopping here first if your in the area Angel got it done quicker than estimated. Nice work very much appreciated. Every other shop around wanted to leave my vehicle overnight. Go see Angel good man! read more

Scheduled an appointment for 4 tires online and was told it would be 1.5 hours. 2.5 hours I was out the door. You could watch the techs working on your vehicle. Watching them on the alignment bay was too long. The company should either pay their employees an incentive to work faster. But of course why should they care. Typical run business. I swear I will never be back to this company. Also I watched my truck pulling out of the alignment bay and they parked it out back and made no effort to let me know it was all done until I complained what was going on. I WAS THERE WAY OVER THE TIME THEY SAID WHEN BOOKED ONLINE. read more

Disappointed today went to a scheduled appointment online to install new tires with a price match. Store had no record of the appointment and no tires. Manager said he would call me but we will see. Waste of time will be ordering from tire rack read more

Soooo disrespectful.... I went there with a friend of mine to look at new tires for my jeep. It was clearly my jeep. The whole jeep is blinged out and the man who helped us never spoke to me. He only spoke to my male friend. He never looked at me or spoke to me and the dumbass lost a 1100.$ sale. I wouldn't give this jackass one dollar of my money. Clearly he had no use for women or he wouldn't have been so disrespectful to me. I had to walk out or I would have told him off. Never will give them my business. read more

My tire valve engine light went on in my car and I needed to resolve this issue fast. I called Town Fair Tire early the next morning and they were totally booked for appointments but told me to come right away and they would try to fit me in as a "walk in." They were promptly able to replace all four tire valves at a very reasonable price and my car was ready in about 2 hours. What a relief!!!!!! They staff at Town Fair Tire were polite and pleasant to deal with. I would highly recommend Town Fair Tire and will most certainly return for any future car repairs. Carol D. read more

Came in to get alignment and balance on all four corners per recommendation of my mechanic (they don't have the equipment for alignments). I came in without an appointment, on a Saturday, needing my car to be done that day because I am driving to Seattle and back to move my girlfriend. The initial wait was projected to be four hours. But they worked hard to fit me in earlier, and had me out within two hours of walking in. My car drives much better than before. They were professional, friendly, and accommodating to my situation. Went to a Firestone in Natick earlier this week when my tire went flat and definetly wish I got towed here instead so they could do it right the first time. Thanks for taking my last minute situation into account! read more

Went to town fair tire today with a flat tire and no lug nut key. Ethan and Peter went ABOVE and BEYOND to help me out and ease my stress. They were very knowledgeable about the tires and the sensors and explained everything in detail that needed to be done. The customer service here is better than any tire/auto body shop I have been to in the past. I will definitely be a repeat customer here! read more

I went to the Watertown Town Fair Tire for an alignment and dealt with Brian in customer service. He is extremely knowledgeable, professional, efficient and friendly. He set up an appointment at my convivence. Prior to the appointment, he checked out my car and pointed out that one tire was worn down. He explained all options available and pros, cons and costs of each option. They completed the work quickly and I am more than satisfied. I would highly recommend the Watertown Town Fair Tire! read more

PLEASE READ: So I got a major gash/flat traveling in from CT. Long story short, I needed 4 new tires . Despite the insane stress dropping an unexpected few hundred brings, Mark B. (Manager) understood my predicament and gave me incredible service! Not only were the rates very acceptable, they were insanely accommodating. Swift and professional. . Much much appreciated. P.s. I checked Direct Tire around the corner, they were quoting me nearly $200 MORE than Town Fair Tire. read more

New tires put on and the up charge alignment, magically my back rear brake was grinding 3 days later with no issues prior.

Absolutely horrifying. The employees were in a screaming match for the entire hour and a half we were there. They used racial slurs and horrifying profanities towards their employees. The two men at the service desk were also extremely dismissive, disorganized, and unprepared. There was no care for how they made their customers feel it was extremely uncomfortable. read more

I Needed 2 tires ASAP. Called Friday at 4:25 PM, "Charli" answered and helped me order what I needed. Expected delivery was on Tues AM. Called Monday spoke to Angel also very helpful. Tires were ready to be picked up one day early! At Checkout, "Charli" assisted me, gave me a discount that I asked about and was very polite and patient with me. Excellent customer service. Thank you Charli! You are awesome. :) Also thanks to Angel for placing the tires carefully in my vehicle. Would recommend highly! read more

The men here have always done me right. With Covid it's especially aggravating however not a reflection on their skills. Ethan (GM), is a man I'd like to work for! Always personable never lets his frustrations show if any to customers and he has put the right man to handle the work flow on the crazzy days at the front (Mike)!! Angel is top notch in the back hammering out work side by side with his GM... if the only problem any customers can view here in my experiences coming with my two pickup trucks, extended hi-top E350, or My daughters Prius, it's that these guys together still have only six arms and six legs to get everyone done!!!! Highly recommend coming by appt, drop off, and return later. These men getter done!!! read more

They took great care of me; Ethan, at the desk was friendly and honest. He discussed the variety of tires available, and worked with me to figure out what was best. And, an hour later, I was all set; with new tires, all balanced and aligned, the car drove like new. Excellent place. read more

Excellent service in and out quickly during pandemic sanitized my car too! Will definitely come back and tell my friends

Second time I've been told they can not align my tires a because of a tight but after having this fixed. They left the sticker on my tire and I can no longer get it off, making the most obnoxious noise driving. read more

These guys were great. I had an appointment to check my leaking tires. They got me in on time and courteously. They finished a bit ahead of when they said they would. They were kind and clear in their communications. They were certainly reasonably priced. I'd recommend them! read more

Was sent here by someone telling me about the service and they were absolutely right about the amazing service. It was a simple minor thing and they were able to take of it immediately instead of having to schedule out for a week like other places. Just a simple valve thing. Other places wanted to schedule me for a minimum of a week. Thank you read more

They do not even open at 8am. Was told to drop off my car at 7:45am and to speak with someone about the tires I wanted (4 new ones) only took my make and model over the phone. Waited till 8:20 for them to even unlock the front door and then was told I had to pay $702 (Woburn told me $595 for the same brand and service) and that they couldn't take a card over the phone or if I brought a check they check holder had to be there (I have done this at Woburn and Billerica locations) would never come back. read more

Came in to purchase 4 new tires, the kid Charli helped me out and helped me get 4 new tires for a great deal. Also, there was this one alignment tech Erick who worked very hard to get this alignment completed. Awesome job guys read more