I'm not dinging the store or its employees here. Just noting that the Lifetime free winter swap that came with my winter tire purchase back in Dec is not free. Well, I guess it is if I don't want my tires balanced. (I do). It costs 10 bucks per. No where online or in the fine print of my receipts does it mention the charge. Actually, it doesn't mention "balancing" anywhere. Weird or misleading? Inquiring minds want to know. Granted maybe it's considered an implied task when dismounting a tire from a wheel. Moral of the story? Buy the wheels plus sensors for your winter tires to avoid having to break them down each time. Then yes, technically your winter swap is free. Ok, I'll take my licks this winter changeover. See you in the Fall Town Fair with bells and a full tire set ready to put on. For Free. read more

Bought tires online here and asked them to price match Tire Rack which was like $4.00 less per tire. They did better and priced 5% below Tire Rack. They also offered a 4-wheel alignment at a discounted priced of $59 (usually it's over $100 anywhere). Scheduled my install online without an issue and they got me right in at the scheduled time. Took about 90 minutes for them to change the tires, balance, and do an alignment. I want to mention is the BEST alignment I've gotten in the area on my BMW X3. Two other places, Noyes and Vermont Tire... have not done accurate alignments on this same vehicle in the past and I had to go back multiple times to get it right. Employees here were friendly and professional too. This is my new local "go to" for tires and alignments. read more

Good prices, not great customer service. They say all appointments take 90 minutes, but I was done in half the time.

I called Town Fair Tire to compare prices for our 3 company vans and spoke to the call center. I was quoted very good prices and made appointments for early November. When I arrived with the first van, I was told the call center mis-informed me, they had quoted passenger tire prices, not large van tires, and they would cost another $40 each. As it was just 2, I told them to go ahead and we would pay difference. It was supposed to be ready Wednesday and when I called that morning I was told it would be ready that afternoon and he would call me to confirm. No call. I called Thursday and was told yes its ready, and the price. Instead of $375 including the upgraded van tires, it was $514!!! Beware: They advertise free mounting, but not balancing, which cost $75. They take out your old valve stems (we only had 2 to be swapped) and apparently install new ones every changeover, This added another $50. First experience with Town Fair and the Last! read more

Don't bother calling if you actually need help or want to buy tires. It's a tire store, so you'd think you could call and get pricing and availability for tires. Maybe you will, eventually, after you get transferred 27 times and wait on hold for 20 minutes. Ridiculous system. Why can't I just buy tires on the website? I don't want to schedule an appointment and I don't need them mounted. I just want to buy tires. This is definitely not "the best place to buy tires". read more

Don't waste your time making an appointment, they don't honor it. I, along with several other customers waited well over an hour and a half past our appointment times to have our vehicles worked on. Not acceptable, my time is valuable and it's why I make appointments. If an appointment cannot be honored why bother making it? I double if I'll give this place any further business. read more

I made an appointment and I ordered tires to have ready. I resheduled my appointment for the tires I ordered and when I got here they didn't have the tires that they gave them to someone else. I had been waiting for 2 hours and wanted to know when I was gonna be on my way they said 20-25 min. 40 min later I ask again they said oh about another 20-25 min. This place will never get my service again especially after spending damn near $700 for their tires. If I was you take hour service else where because this place is a joke. read more

I came in with snow tires on rims in my trunk, and left about 15 minutes later with them on my car

They are a scam shop. I sent my wife in to get our free winter tire change over. They tried to sell her new tires, saying that the tire she had (with only 10K miles) were worn and should be replaced. Then they tried to charge her over $150 for alignment and balance for a free change over. When she declined the alignment the clerk started yelling at her and told her the tires would fall off if she didn't have the up charged service performed. We will never go back and we will definitely tell everyone of our experience with Town Fair Tire every chance we get. read more

I have very little free time, I juggle my entire existence, so when I make appointment for 11am and have called ahead, show up early, I don't expect 2 tires to take 3 and a half hrs taking up my entire day and front counter staff giving me major attitude when I ask why I'm still here when I made an appt to avoid this very thing. I ran up against picking up my son from school, and they are complaining they don't have enough techs today. That's not my fault. My entire rare few hours were used up and I had to explain to my son's school why I wasn't there to get him. If you make appointment and nobody thinks to tell you they are running behind or short staffed until 2 plus hours into a wasted day then that's a problem. I understand most places are short staffed but this today was the worst experience I've had anywhere with any service. I've bought many sets of tires from this business, I made appointment was either out in under an hour or warned it might be a bit of a wait. I was given no such courtesy today. It took nearly 3 and a half hours to put 2 tires on my car and it cost me many other things I had to do that were vital. I'm not sure after the attitude I got if I'll go back there again. I go through a lot of tires due to my job, but I may look elsewhere after my awful experience today. read more

If I could give a ZERO I would!!! I was told just bring the car in and drop it off. Then the very morning I'm ready to bring the car, my son happened to call as he was my ride and was told they would not touch my car. So after arranging for my car to dropped off on the day off, I'm told no and the soonest was 2 weeks away!!! So why tell me people verbally and advertise no appointment necessary?? To think I was going around telling people how great they...Not great folks!!!!! read more

I had called To schedule an appointment the second week of October and was told they only had 2 open slots in 2 weeks from the day I called. I made the oppointment and asked if I could wait and was told I would have to drop off my vehicle at my appointed time or the night before and leave keys in the drop box. So that is what I did so my car would be there first thing in the morning. I did not hear anything form Town Fair Tire so at 3 pm I called them to see if my car was ready. I spoke with a young man who took a few minutes to check on my vehicle and told me it just went in but could not give me an estimate of how long before it would be ready to pick up. I figured if it just went in to the bay it would take about an hour so I gave them an hour and a half before I went there to pick up my vehicle. At 4:30 pm I went to Town Fair Tire to pick up my car and it was still sitting in the same spot that I parked it in the night before and the summer tires where still on it. When I went in to speak with someone about my change over I waited in line for 20 minutes until I could speak with the guy behind the desk. I asked why my car wasn't done yet when I was told at 3 pm it was in being worked on. He had no answer and while looking for my paperwork to see when it would be done he grabbed another customer's paperwork and began to cash them out. I thought that was rude to not finish with me the person in front of him before cashing another person out. He finally found my paperwork and told me my car was the next one to go in and would be done in an hour. I gave him my cell and told him to call when it was done then went to the parking lot and watched 2 other vehicles go into the bay before I left . I was called at 6:30 pm that I could pick up my car. When I went to pay I asked the guy behind the counter why it takes all day for a 4 tire change over if you are a tire store. He told me being a drop off is the same as a walk in and they will get to it when they can. I reminded the guy that I made an appointment 2 weeks in advance and should have been worked into the schedule. Then he told me I waited until the last minute. I told the guy if brought my car in August I would still wait all day for my change over. When we had our spring change over I waited 3 hours before my car went in to the bay and I had an appointment. We purchased our winter tires at Town Fair Tire and have been getting them changed over ever since, but there service is extremely slow and there customer service sucks. It seems to me if you specialize in tires and all things tires you would have a better handle on your scheduling and be better prepared for your busy times. Yes they do change overs for less, but maybe there crappy service is why. I did wait a week to cool down before writing this review. I have spent my entire working career in the restaurant business and I know everyone can have a bad day every once in a while, but at Town Fair Tire it doesn't seem to ever get better. Not sure if I returning in the spring. read more

The worst service ever. Scheduled an appointment 2 weeks ago but when I got here this morning for 10 they told me that they did not have my tires. I purchased a different set of tires. When I came back 2 hours later to pick up my truck they had not even installed the tires yet. When they started to install the tires one of the technicians broke off one of these studs that the lug nuts go on to. The truck has only 37,000 miles on it I doubt that the stud was rusted in place. They do not sell parts now I have to make an appointment with another mechanic to have the wheel taken off and have the stud replaced. At my cost! read more

OK just a warning went selected tires for my truck got quote selected time to have done. Went in asked if I wanted to take care of the bill before work was done I said I would prefer to wait until completed. went to breakfast with a friend got a call said they don't have my tires! REALLY when I called yesterday to make sure still on for appointment first thing was assured yes and you don't bother to see if have my tires? let me come out, want payment up front, let me walk away then call me say OOPS no tires can I offer you something else? if I wanted something else would have selected something else. BUYER BEWARE Steve read more

On 5/24/18 I agreed to a tire swap and an up sell on the alignment contingent on the tech agreeing to share photos of my brake pads while tires were off and they agreed. No photos were provided and when I asked they said the tech was out on break without apology. Fine. Then I got home and saw that the position of the tire mounted on the wheel essentially required that the hub cap pinch the tire valve stem. Not fine. I tried but this isn't something I can shift or fix myself. Happy to take my business elsewhere. The strange thing is that I doubt any of the staff there will care. read more

Town Fair Tire - Tires Near Me - Williston, Vermont

After I left my review Rich Allen emailed me apologizing and offering me $50 reimbursement, well I never received the $50 and had three emails go unanswered! They need to seriously work on their customer service!! read more

I was happy with the price I got on the tires through their regional call center - I was very unhappy with the service at the local Williston dealer - I was given an appt for 10 and did not leave until 12:15 - I asked if there was any issue or problem because the new car is very technical - and I have the manual if they need it - they said no they were all set - no issues - later in the day my car gave me tire pressure warnings and said to not drive the car - I called TFT and they were closed - they were closed the next day Sunday - I checked the pressure and it was 30 on all tires - on Monday I brought the car to my dealer who said the tires were supposed to be filled to 41 and it was clearly marked on car - TFT refused to give me a small refund for my trouble of not being able to drive my car for most of the weekend - I will never purchase tires from them again - no matter the price read more

Worst buying experience I've ever had! Had to order tires because they didn't have winter tires to fit my car. They scheduled the appointment 3 weeks out (at very end of November). Got there at scheduled time and they couldn't find the tires. Waited 45 minutes while the clerk looked for them and never found them. Said he couldn't find an alternative tire in same size. He went out to check tire size and said they'd ordered the wrong size to begin with! Finally found some tires they'd ordered for someone else and said they'd put them on my car, but they'd cost $250 more than I was quoted. The salesman was a really nasty-dispositioned guy who was rude to his co-workers in addition to me! I was desperate because of forecast snow and purchased the tires. He said it would be 2 hours wait time. Four (4) hours later they were done. He neglected to give me a tire re-call registration form and I had to ask for it. Right now I'm trying to fill the form out and it asks for tire ID numbers (and I don't know where/how to find this). Called their number on my invoice and after waiting while the phone rang for 10 minutes a bored, lifeless voice told me that I'd have to call them in Williston to get the information. She gave me another number. I called, waited while the phone rang. After a few minutes of waiting a recording automatically came over the line saying I was transferred to voicemail and to leave a message. Then, right off, another recording came on saying the mailbox was full and no message could be left! If you're thinking about doing business with Town Fair Tire in Williston, Vermont you're making a big mistake. Run. Run for your life to another tire dealer. read more

The tires I had ordered were the wrong size, but Jack helped me out a bunch. He recommended a little bit of a nicer tire (that was $50 more per tire) but he split the difference due to the inconvenience. He was also extremely polite and efficient. Someone should give that kid a raise! Thanks again Jack! read more

They have a very poor system. The first time I came here with an appointment and it took 3 hours while I waited. The second time I dropped off at 9 am and my car still wasn't done when they closed at 6 pm. Also, the waiting area is in the tire warehouse and the fumes have given me a headache both times I've been here. Never again. I'm giving an extra star because the people who work here seem so nice. read more

We had an appointment made a month ahead of time for today. We got here at open (a full two hours before our scheduled appointment) and we have been waiting in a mess of a line for now over a half an hour JUST to drop off the car. This is highly unacceptable - if anything there should just be a key drop. They were also rude on the phone, they were pushy, continually talked down to us and were not consistent with pricing or timing. I will not be returning after I am done waiting in this ridiculous line for an appointment that I have made a month in advance. read more

If I could leave 0 stars I would! I booked my car in for winter tire switch and left it for the entire day only to hear at 6:00 pm that it was not going to happen that day but would be first in the following day. Left it and arrived at 4:30 the SECOND DAY and was told that I was fifth in line. No apologies. I took my keys and left. Almost 48 hours and no service. I'll never visit this place again. read more

Have to the be the worst customer service! I am from Canada and travelled to the area tire blew hitting a pot hole, Brought it there first thing on Saturday and they actually took me right away. That was really the only good thing. I left the car there as they were very busy, two hours later they called and said "your car is ready and you can picked up anytime beofre 4:00pm" I get there at three and my advisor Aaron tells me the tire is unrepairable!?!!? And they do not have any in stock and I have to wait till Monday. Most to all tire places on a Saturday close at noon! I was so upset as i needed to get home on Sunday and all Aaron could say sorry we are busy on Saturday's. He goes on to say I will call you first thing Monday to get you in and order you a tire you will be priority! It is Monday at 4:00pm and no phone call from Arron!! Luckly i found Vermont Tire and Service he stayed open late for me to get me fixed so I could drive home. I even asked Aaron is there any place I can go and he could not help me. Thank you Vermont Tire and Service for getting me home! I have never expereiced such bad customer service DONOT take your bsuiness there! read more

Called to check on getting tires changed over while I was in town. Was told that they are not taking appointments or walk-ins until further notice?!?!? I see multiple reviews since November saying similar- with reply's from customer service stating they would correct the issue. Even saying that employees have already been told "no walk ins" is against policy. Sounds like the local management (Williston) has no respect for customers, corporate management or company policy. You may beat others on price...but that is costing the consumer here. The Walmart stores in St. Albans and Derby Vermont both offer far better service for tires for not too much more in cost. read more

I was very skeptical of this big chain when they arrived in Williston. I gave them a try because their prices were so low compared with other tire stores and they offered free tire changes. We have been coming back each season or whenever we need to buy tires because we have been very satisfied. The employees at the front desk are really helpful and this Town Fair Tire has kept those same employees since they opened. To me, keeping good employees is a sign of good management and good working conditions. I'll keep going back! read more

Made an appointment to buy 4 Michelin summer tires online. Website gave me available times, and I picked one. Original benefits were - close to my office, pricing available online, setting appt time, all in one transaction. Arrived on time, tires not in stock. Was asked for my cel phone number to let me know when they would be in. That was 13 days ago. Needless to say I have heard nothing. In my opinion the big issue is the lack of a phone call to follow up. The rest I could have accepted without much inconvenience. read more

I ordered wheels and tires online and made an appointment for about 10 days out. More than enough time for a delivery. An email from the company said I would be notified in a day to confirm availability. Never received a call. I called the Williston store the day before my appointment. No appointment had been scheduled, nothing had been ordered!! What?? And I received an email to do a survey of their online service. Are you kidding me? I have an appointment tomorrow to have the wheel/tire package installed. This will be the true test. I've already wasted a day with this nonsense, now it will be two (and thank you to my very patient friends for covering me, they'll never read this). I seriously think some kind of compensation is due. Step up Town Fair Tire. read more

Great Customer Service, but you are going to wait. Clint and Aaron were wonderful from the moment I walked in the store. I had an appointment and my car was brought in around 15 min after arrival. I waited around an hour to an hour and half for the 4 tire change over to happen. It is the peak of the tire change over season so a wait is to be expected. They were open and honest that it would take some time and were accommodating when I asked for an update. The tires are great and the people at the front desk are even better. Just be prepared to wait for your car to get done. If you know that going into the process, it will be smooth sailing. Thanks again Clint and Aaron! read more

Stay away from this place. We unwittingly bought both all season and winter tires, as well as new rims for my husband's Yukon Denali. Initially, we were pleased with the service we received and the fact that since we bought the tires there, change overs as well as tire rotations were free. There service is horrible. When my husband brought the vehicle in to have the winter tires put on, he had one tire that had a slow leak. They said they fixed it, but they didn't. Also, they never reset the electronics, so the service light was on in the car, and the tires were not retorqued. Also a lug nut was missing. The mechanics said they couldn't do anything about it, so my husband talked to the manager, who was just hired. He put a lug nut on. That's it. One tire is overinflated, which was ignored. This is a safety issue. These people should either get competent help, or close its doors. read more

More like 0 stars! The worst service experience I have ever had. Dropped the car off an hour early for a 12 PM appointment to install 4 new tires. When I returned at the pre-agreed time, 5 PM, they had not yet started. They tried to push an alignment on me. After I declined, they said they'd do it for no charge but the receipt included a $55 charge for factory alignment. Things got much worse from there... When I was finally able to pick up my vehicle, the sales rep handed me back two of my lug nuts and told me they were too badly damaged to put back on so I should go buy replacements but I would be fine with 4 out of 5 lug nuts on my rear wheels. When I inspected the remaining lug nuts, they were ALL damaged. Driving down the road as I left the place, I noticed a vibration in the vehicle that had not existed prior to this service. I can't say if this is due to the wheel balance, alignment or the missing and improperly installed lug nuts. read more

I would NOT recommend Town Fair Tire. They told me three times car would be ready and each time was incorrect. First the said it would be ready this morning then they said it would be ready over 2 hours ago. Then the promised it would be ready in 25 minutes. That was over 40 minutes ago!!!! Consistant incompatance! read more

Thanks James! James Longfellow is an excellent customer service representative. He provided me with useful information, made some suggestions and, even, offered ways to save money. I will definitely back to Town Fair Tire. Sophia read more

This place has no concept of customer service. When I arrived to drop off my car for the day, there was a crowd of people waiting. Some had appointments that already passed, others just wanted to drop their car off. People had been waiting for up to an hour. And there was nobody working the customer service coumter. read more

Purchased my snow tires from them last year. Can't even make an appointment to put them on. Been trying for a couple of weeks. They tell me I have to go on a morning drop off list and leave my car there all day and MAYBE they will get to it. WHAT! Terrible service. Last time I'll give them my business. Telling all my family and friends, too. read more

I rarely take the time to write reviews for such things, but I had an absolutely phenomenal experience at Town Fair. The people were extraordinarily friendly, knowledgeable, and thorough. I thought I might need four tires, but they took a look and told me that actually two of my tires didn't need to be replaced (even though they knew that they could have swindled me and replaced them). They fixed a leak in one of them for free. They took the time to explain everything to me in detail. And it's worth saying once again how friendly and thoughtful everyone there was, especially Aaron. I can't remember a time when I've experienced better customer service. The one piece of advice I would give is that you should (A) make an appointment beforehand and (B) be ready to wait up to 90min for the work to get done. read more

This is regarding the Williston Store. Just picked our wheels up with the old Winter tires still on them, thank god. Had dropped them off AND paid for the new tires at least 2 weeks ago. Not ready when promised or, it turns out, at all. Can't get them on the phone. Can't leave a message because their mailbox has been full for at least a week. Their own call center can't get through to them. Not in the habit of leaving bad reviews but these are the simple facts. read more

I have used this company in the past and some locations are better than others. For the 3rd time I scheduled appointments days ahead in busy November changeover season. Once I arrive, nobody seems to have it written down. I have been told there will be an opening in 2 weeks. Not helpful with snowstorm coming. No one can do anything today for you. This happening once is a mistake, 3 separates times is a severe problem, this large corporate chains can go else where, would never use them again. read more

There is something wrong with the customer service here. I usually go to Tire Warehouse for my winter tire changeover, but I decided to give Town Fair Tire a try because it is a nice, new facility. Tire Warehouse is fast, but it is filthy inside, which is a big turnoff. I called to make an appointment, but was only asked my name and if my tires had been run last year. I was told to drop off no later than 9am and to be prepared to leave my vehicle for the day. When I came in to drop off, there was a long line ahead of me. While I was waiting, only two people where helped in front of me, each taking 20 minutes. At that rate, I was going to be there several hours, just to drop off! I don't understand why more of my information wasn't taken over the phone so the drop off procedure was more seamless. I gave up after waiting 40 minutes and drove to Tire Warehouse where I quickly dropped off my vehicle and picked up a few hours later. read more

Just came from the williston vt location having all 4 tires put on. They were right on time getting it in. A big shout out to Aaron who found me discounts so that i was able to add the alignment and the bill was less than the original quote just for the tires. Thank you so much and I will certainly give you repeat business read more

The store is a customer service nightmare. My husband and I both had appointments to have our winter tires put on. I've wasted more time standing in line (an hour each day) to perform a simple transaction (drop off or pick up). BEWARE! A bigger chain is not the answer....I am running back to my local garage. I've called headquarters twice this week to complain. They are "aware of the issues in Williston" but once again this morning when I went to pick up the car, the line was out the door. Many upset customers. read more