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    Town Village Crossing

    3.0 (2 reviews)
    Open Open 24 hours

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    4 years ago

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    Pegasus S.

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    5 years ago

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    Atria Grapevine

    Atria Grapevine

    2.7(13 reviews)
    13.1 mi

    I moved a person into Atria, Grapevine on Friday. Moving Seniors is what I do for a living, so I…read moresee many facilities. I was warmly greeted and treated so kindly by every member of the Atria team while I was there. They even offered me lunch and something to drink. (This level of kindness and consideration doesn't always happen). I was so impressed that I just wanted to thank them and let people know.

    STOP! Please Read! Do not place your family member here. Atria has so many problems from leadership…read moreto daily care staff as well as med techs. Turn over is very high. Care staff does not get along with each other which therefore the resident suffers. Our parent was a resident from May 2025- early 2026- Assisted living in which they never met her care plan needs she was paying for. $ 6500 monthly. We had to go multiple times weekly to take care of her needs. Neglect everywhere with multiple residents. We communicate with many other residents - same problems. Staff needs a lot more training on communication with dementia residents as well as general care. Multiple medication errors. Janae - med tech is very un-professional and does not know her job and the importance of understanding medications and what they are given for. Care staff very rude, no compassion with dementia residents. Atria turnover with executive director as well as nurse coordinator- multiple since last May 2025. Multiple EMS calls per week to facilty. Atria is grapevines #1 EMS call monthly. I could go on and on. My parent was very ill and hospitalized and never returned by our choice. Always do your homework on a facilty by pulling the state reports. Please don't waste your parent's money on this facilty.

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    Atria Grapevine
    Atria Grapevine
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    The Tradition-Prestonwood - Dining Room

    The Tradition-Prestonwood

    3.6(5 reviews)
    25.1 mi

    My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

    My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.

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    The Tradition-Prestonwood - Card Room

    Card Room

    The Tradition-Prestonwood - Dining Room

    Dining Room

    The Tradition-Prestonwood - Bistro

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    Town Village Crossing - retirement_homes - Updated July 2026

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