Old hotel with unsatisfactory rooms and terrible customer service. Best to stay somewhere else.

My family and I stayed here six years ago and had no issues. My parents were back last year and my mom the year before. When looking to find a place to stay again, we made a reservation without looking at the reviews. Had we gone by the reviews only, we might not have stayed. I'm glad we didn't change our minds. All of the staff were extremely helpful and friendly. The hotel itself is clean and easy to navigate. Parking is ample but it is harder to find a place close to the building after 8 pm. The building (bathrooms, pool) could use some updates, but overall we had no complaints. Our room was very clean. The free breakfast is hosted at the neighboring hotel, but it's worth the short walk. It was clean and organized. The staff was replenishing food and drinks throughout our time there. There was always someone walking around to check on us and the other patrons. My son was too young to remember his first stay, but was impressed this time around. He even wrote a letter (all on his own) to the staff. A great location to stay with highways and shopping nearby. We'll definitely be back. read more

TownePlace Suites by Marriott Boca Raton - Proud momma moment. - Hotels Near Me - Boca Raton, Florida

This hotel stay was absolutely amazing I loved it ... they don't have jacuzzi .. :(... but the people here are very friendly there is coffee brewed 24hrs it wasn't always hot or fresh but that doesn't mean it means a lower star.. the rooms wow it's like a mini apartment we were able to cook and everything laundry was really cheap to do also ... the pools are small. I think it's Boca rio trail that's right next to it me and my partner walked it several times within our stay nice trail. There is Starbucks close and Walmarts within minutes. I Willis be back and recommend 100% ... also there breakfast in the morning five start they mix it up so it's always different read more

See all

This hotel is really behind the times. Other than Stephanie, customer service was really bad.

This place gets an extra star for a friendly clerk and an absolute power washer of a showerhead, but otherwise, this is on the very low end of Marriott properties. Decrepit structure and finishes, old bed without enough support, terrible pillows (some with no stuffing, others like pieces of soft foam), bizarre room layout (tv just sitting on a table in the middle of a room for you to walk around?), not enough parking...it's a mess. Unless everything else is booked or priced way high, skip this place. read more

Wow, what a difference three years can make! I stayed here in December 2017 and I would've pitted this place against most Residence Inn by Marriott. Now I wouldn't put this place against a super eight or a really crappy extended stay. They are not keeping you safe just so you know, they couldn't care less once they have your money either. I was going to hand wash a few dishes I used in the room that still smells like cigarette smoke and shouldn't and I noticed that the dish washing soap looked watered down and was two different colors. I went to the front desk to show them because I found it concerning that they would reuse a bottle and be so cheap is to water it down or condense them, if you will. Before I finished my sentence the housekeeping manager came out of the office, jumped on me and basically called me a liar. SHE told me that it was two different dish soaps merged. I told her that was even worse! She muttered something under her breath at me and in Spanish; two things - I have excellent hearing and I speak Spanish. I know what she called me and it was "a Fat B*tch." That did it for me. I always wipe a room down as it is but I don't feel safe here and I have contacted corporate to conclude my stay early. I would rather stay at the super eight in a bad neighborhood than here because this place has gone to hell. read more

See all

My husband and I have been staying at Towne Place Suites by Marriott in Boca Raton for 9 or 10 years. We were last there in March 2024 and left in April 2024. Looking forward to being there March 2025. We stay 6 weeks there. We keep coming back because they treat us like family in a home away from home. Hope McLoughlin is one of the top managers I've known. She is efficient, smart, personable and there is no job that she won't do herself. She has made many wonderful improvements. Hope also has a group of wonderful, helpful, friendly people. Whenever it's time for my husband and I to leave we're sad to leave all the wonderful people at TownePlace, Boca Raton. We're so impressed with Hope and her staff and look forward to continue staying at TownePlace for many years to come. Ellen Kauffmann read more

TownPlace suites is a pretty no-frills suite hotel experience. The property itself is showing its age but I was pretty forgiving. Having an open mind, I found that there's definitely nothing particularly nice about this location and enough negatives make it fall from a 3 to a 2 star experience for me. Two specifics: The walls/doors leave very little imagination to what's going on next door. It was very difficult to sleep with the snoring neighbor which sounded like they were inside my room. Additionally the location is VERY close to the train. Throughout the night a few trains rolled by which evoked memories of "My Cousin Vinny." The breakfast is served next door at the sister property Staybridge Suites (still Marriott) which is decidedly a better property. If you have to stay in this area and are given the choice, you should choose Staybridge. read more

Nancy at the front desk helped us out with a friendly attitude towards service. Housekeeping was paused due to covid however at front desk they can help with any supplies. We stayed 5 nights and gold status gave me the option of a paid upgrade which we declined. Was a nice stay near family where our family could rest and work. The breakfast included waffles, breakfast sandwiches, eggs, cereal, and yogurt which you can pick up in springhill suites next door. The pool was empty and we also had access to the spring hill suites pool. A hot tub would be nice here. read more

TownePlace Suites by Marriott Boca Raton - Spring hill suites pool - Hotels Near Me - Boca Raton, Florida

Toxic Black Mold, Roaches, Bed Bugs, Crappy Breakfast, Rude Staff...Worst Hotel Stay Ever What we were hoping would be an incredible stay in Boca Raton has turned into an absolute nightmare from hell after staying in Marriott's TownePlace Suites Boca Raton. Usually, I don't take negative reviews seriously as many are overreacting, but I highly recommend you heed this review for your health's sake. My wife and I stayed in this hotel for less than 3 days before we both began to strangely get sick with a myriad of unexplained symptoms. I eventually removed the air conditioner vent to discover the entire AC unit was covered in black mold. The mold had grown out of the unit and had even recently been painted over. The AC air filter was the wrong size and wasn't even filtering the air. A hotel staff eventually admitted the entire building was having this issue and he was cleaning the units one by one with Clorox spray (lol) to "remediate". Additionally, the coolant lines are running at the wrong temperature have not been maintained - with the addition of the dust problem caused by a buildup of dust yielded very high levels of black mold. Also, we continually had a cockroach problem that was never resolved. So far, we have spent thousands of dollars in medical bills treating our symptoms. The General Manager was not very sympathetic and acted like it was my problem that I am immunocompromised and getting sick. Eventually, he agreed to refund our stay as recompense. That was in November. The day after we left, they charged our card instead of refunding and went dark on us! It is December and he won't answer my calls or emails. Luckily, we followed all steps a local attorney firm specializing in mold cases recommended before leaving the hotel. If you have been affected by your stay, they can help you as well. What could have been an easy solution honoring the bare minimum of what was offered to us, they have chosen the dishonest road, which is beneath Marriott brand's reputation, but this is far from over. The GM may reply to this review trying to shrug us off saying we were offered a different room, which I inspected and discovered the same water leaking problem and mold buildup. We were eventually transferred to the building next door (Springhill Suites) until we could get into a new hotel. Stayed one night and had bed bug bites the next day. Lovely. Also, the AC filter was the wrong size and not working in there as well. Idiots. read more

See all

Trust the reviews this hotel is outdated and is dirty. It nay not be really dirty but looks dirty because of all the little things thats neglected about this property in the inside. Molding cracked and paint peelings, sofa base threads hanging, stains on bath tubs, paints on mirrors. It really like a cheap Marriott hotel. The staff makes you feel that you are bothering them being there. Very unfriendly, does not smile, when you ask something they will respond am still doing something... that's the cue saying am busy doing something else right now. When you call them on the phone to ask something they are rushing and theres no pleasantness on their voice. Its just a miserable stay. Breakfast you have to cross a parking lot to get to Springhill Suites while Embassy Suites has a Chef and makes you omelette and has a really full breakfast with waffles and French toast and all the trimmings. They will make it for you not like Marriott that you have to make yourself. I am a Titanium Elite member of Marriott but getting really impressed with the Hilton group. read more

My son checked out of his room last Friday and forgot his blender and immediately reported it. He was staying next door at the Springhill after he checked out. Good customer service would be that they would walk it across the parking lot same day but there was no follow up so he stopped by again and was told to wait while someone went to a meeting. They don't care about their guests. We are here now a week later and after asking Mohamed the GM, he was very loud, aggressive and dismissive with my wife over the missing blender. Having worked with Marriott for over 25 years, this is not how Marriott associates are expected to handle a customer service issue. Listen, Empathize, Apologize, React and Notify is the expectation. It was clear Mohamed does not respect women or his customers or Marriott values in general with his reaction. The hospitality company that manages this property should take a look at the regular online complaints this property has, the customer service scores with GSS and the Marriott inspections and understand the fish stinks from the head down as this is not acceptable behavior. read more

Stayed here using points when I realized we were ending our vacation in Miami in Super Bowl weekend!! Should have had my head checked! All of the other even dive hotels were $400!!! Marriott usually does a pretty nice job. This hotel is showing some signs of age and probably is due for some refurbishment. The lab by looks a little tired. These rooms are very nice in that they have a small complete kitchen and a full size fridge and a pullout couch good for a small family. I would recommend staying here for business . It is close to some business parks but not in a touristic area. It seems to be clean and quiet and relatively close to the airport! read more

See all

Great front desk staff. That's all the good I can say. This is far from any Marriott at which I've ever stayed. Night one, roaches and a filthy pool. Day one, (everything's clearer in the day light,) I saw the carpet had not been vacuumed prior to my stay. The windows were dirty too. Yes, this hotel's up for a reno. in '25, but, that doesn't mean the rooms have to be dirty. The hallway's carpet was also dirty. I would skip this hotel until 2025 after it's been renovated. read more

I stayed here 1 night and it was very nice place. The front desk clerk Nikita S. was very helpful as I'm a Titanium Elite for life with Marriott. She helped me with a bunch of questions I had, if she didn't know the answer she would call somebody who did. I had a little problem with the T.V. and called Nikita and she hopped right on it and got me help. Frank and Mike from maintenance came right up and surveyed the T.V. and left and came back with the wire needed to fix the T.V. also brought me a new chair because the other chair kept going down. They did an excellent job quickly. The cleaning supervisor was running around checking all the rooms and when I saw her in the lobby and she ask me if I needed anything. It was a good stay and from what I see its an extended stay hotel which if i ever need a long stay I would stay here again. Thank you Nikita S. , Fran, Mike and Cleaning lady for making my stay a pleasure. Have a great Holiday Season. read more

Let's start with the highlight... customer service. Josh at front desk was very friendly and helpful. I needed to order dinner and asked for some suggestions. He was more than helpful. I also needed to print some things out and he told me about the computers and printers that were in the lobby. He also told me about he complimentary breakfast but was served next door at SpringHill. The room was clean and the bed was comfortable. I loved the Paul Mitchell hair product. The kitchen was handy for heating up my left over dinner. I liked that a key card is required to get around the hotel. The breakfast was the best hotel breakfast I ever had. read more

See all

Service: Florence at the front desk was so sweet and made sure our stay was as comfortable as possible. The housekeeping is usually once per week but you can request additional toiletries as necessary. My early check in was honored without issue and the check in process was quick. Room: We had a two bedroom suite with a full kitchen and living area. The room was 424 and looks out to the road/highway/rails. The tri-rail was quiet and I didn't bear any outside noise. It's somewhat outdated with normal wear and tear, which I can see why others may be bothered but it wasn't an issue for me. The two bedroom suite was spacious and had plenty of storage space for our luggage and bags. I did notice a musty smell when we first arrived, too bad there isn't a balcony to get some fresh air. Breakfast: There is continental breakfast of fruit coffee and pastries on the lobby. At the sister hotel next door (2 min walk) there is a full hot breakfast bar with great selection and service. I definitely recommend this place for prime location in Boca. It's a nice venue for longer stays and for families which children who may require a kitchen and extra rooms. read more

TownePlace Suites by Marriott Boca Raton - Breakfast! - Hotels Near Me - Boca Raton, Florida

A late-night, last-minute emergency left me needing to get a room for the night. I called this hotel, and "Jamie" was very nice. I was using my Marriott points and he was very helpful and accommodating. I appreciate the good customer service! Check-in was easy. The room was clean and functional; bed very comfortable. It had everything you could possibly need. There was a full kitchen in the suite. There isn't a free breakfast here. But, the wi-fi and parking is free. This hotel is right off I-95 at the Yamato exit. The Tri-Rail train system, that will take you all the way to Ft. Lauderdale and Miami, is very close - right across the street. So, if you are looking for good public transportation to the Miami/Ft. Laud. area, this is a good hotel for that. It's just a quick walk to the train station. read more

TownePlace Suites by Marriott Boca Raton - Very comfortable suite with a full kitchen. - Hotels Near Me - Boca Raton, Florida

My family stayed at this hotel for four weeks while waiting for our new house to become available. The hotel is in East Boca, very close to the beach. It's a 20 min drive to West Boca. Our room smelled very strong of mold. Every time we opened the door the smell hits you in the face. It was disgusting and all of our belongings now smell like it. My husband wiped black mold off the air vent in the bedroom when we first arrived. We also immediately found cockroaches the first day. After that we found about 5-6 per day. Very, very gross. When we notified the front desk they were very helpful with the situation & apologized for the inconvenience. The handyman sprayed the room as well as called a company to come and spray as well. That did not solve the problem but did lessen the amount I was finding per day towards the end of our 4 week stay. We now are worried we will be bringing roaches into our new home. This hotel has two laundry rooms with 2 washers & 2 dryers in each. One dryer from each laundry room was broken the entire month we stayed here which made for a difficult laundry situation. The dryer is pretty important for guests but not to the hotel I guess. On a positive note, the kitchen is pretty bare but manageable. Thankfully I had a lot of useful kitchen tools with me or else making dinner for my family would have been much more difficult. You can also borrow some kitchen items from the front desk. There is a nice walking path right outside the hotel. You can use the pool next door which we preferred. The free breakfast next door is a bonus but we only ate there about 3 times total during our stay. You can have packages delivered to the hotel and picked up at the front desk which is nice. You can also use the computer/printer downstairs which was very helpful. The staff is nice but the hotel needs a lot of work and I don't think management cares enough to put the money in the hotel. read more

I'm not crazy fussy where I sleep on vacation because I'm not in the hotel much. I just wanted a place with clean sheets and a pool. This was a food choice. My room was cleaned well every day. I did my usual check for crept crawlers and there was none. The staff was crazy friendly. Literally everyone who worked there had a smile and a hello when I passed by. They work hard too. Everyday I'd see someone filling towels , Changing trash , picking up litter outside. It's clearly a well Managed hotel. I stayed in the efficiency hotel where there a kitchen. Coffee maker , Tupperware , utensils etc. if your staying long term there is everything you need. There was no food there but the hotel next to it is also a Marriott and you can have a free breakfast there. Lots of good food. Waffles. Eggs. Biscuits. Fruit. Juices. Many options s. The pool at that location is much Cleaner and bigger so I ended up at that one most days. My only wish is that the hotel had a bar. I tend To like go have a few cocktails by the pool or before dinner. But that's ok. For what I wanted this hotel was great. It's where I'd recommend everyone stay. Prices are reasonable too. read more

Worst hotel experience EVER!!! Buckle up buttercup! I stayed at this hotel with my parents as I'm moving into college today so we needed a suite to store all of my clothes and storage items. When we first entered the hotel on Wednesday August 10, the ladies at the front desk were extremely nice which was honestly a little suspicious to me because they weren't focusing on their job of checking us in properly. Fast forward three days to Saturday and my parents and I leave the hotel at approximately 10:30am to visit my roommate about 30 minutes up north from the hotel. When we left we made sure the door to our room was locked like we always do as I left my laptop on the nightstand in the back room of the suite. After we return to the hotel at around 4:00pm, our key to our hotel room malfunctioned so my dad went down to the front desk and they said that our hotel reservation was completely wiped from the system. My dad even checked his Marriott app and the reservation had just suddenly disappeared which is extremely fishy. When we obtained the new key we found a note on the floor of our room stating to contact the front desk asap which is bizarre because how are we going to see that note to come downstairs when the door is locked... I wanted to watch a show on my laptop so I when I went into the bedroom where I was sleeping my laptop was gone without a trace in sight. By now my parents and I are panicking because I need my laptop for college as I was moving in the next day. My dad called the front desk and they call the police and they come investigate and talk to me about where I had it last etc. The police couldn't really do much but scope out our room and discuss the matter with the people at the front desk. The officer made me fill out a statement explaining how this catastrophe unfolded and how I had prosecution on the thief if my laptop was ever found. We never found the laptop so my dad and I had to run to the apple store to pick up a whole new device from almost $1000 which is absurd. I have a feeling that the hotel staff had to do with this and that they planned this from the beginning since we are a nice family that have a lot on out plates because I'm moving into college really soon. I find it very strange that they don't have camera in the halls of the hotel because if they did we would've been able to find the suspect but they are probably hiding the fact that they committed this felony. If you don't want your possessions stolen DON'T come to this hotel!!! read more

TownePlace Suites by Marriott Boca Raton - Police officer - Hotels Near Me - Boca Raton, Florida

I stayed here for about a month while a family member was in hospice care. I needed a place that was affordable and dog friendly. Townplace fit the bill on both fronts. Jennifer in sales was a pleasure to work with. The lack of fifth star speaks to the tiny pool and fitness center which is not a huge deal as you can use the facilities at Springhill. El Rio trail near the property is amazing for an evening or early morning run. They are in the middle of upgrading the kitchenettes available in each room. There is also a gas grill at the pool too! I recommend this place to anyone looking for a long term stay in S.FL who wants the comforts of home while away from home. read more

Not a bad hotel. Rooms are clean. Employees are nice enough. They were working on the few rooms around us which is fine. One the workers though put an industrial fan blowing straight into our room to get the fumes out of the room he was working on. Maybe open the window of the room your in next time. read more

Very clean and well maintained. Staff is great and very professional. Great place to be in and take your family to stay. I really enjoyed the service and the accommodation. I will definitely go back! read more

As Marriott reward members, we have stayed many times at Marriott and their affiliates such as the Towneplace Suites. We were on our way to Boca Raton, Florida to visit our daughter who is attending the University of Miami medical school. This place was easy to find as it is off of Yamato Road which is a main exit off I-95. We arrived late on Thursday and were beat tired after our long flight from San Francisco. Like most suites, it has a full kitchen. We were thankful for the full size refrigerator as I had some frozen food (deem sum) for daughter. We didn't use the kitchen as our stay was only one night. It doesn't offer a continental breakfast, but the clerk said that one was available at the adjacent Spring Hill Suites (also part of the Marriott) for $5/person. We decided to eat there. It was nothing special, but the nice thing was that we weren't charged because of our Marriott Rewards membership. Also the the two adjacent suites are owned by the same owner. The rooms are clean, the staff are friendly, and internet service is available at the front desk. The rooms are a little cramp, but manageable. The rather loud cooling system cycles on and off and is a little disturbing. read more

A minimally renovated property that is clean, quiet but older. The building smells of disinfectant and wood polish which isn't a bad thing. It is secure (key only elevator and ground floor access) and the front desk person last night was very very nice. All in all not a bad place. Especially when it was the only place with rooms. The room was clean and comfortable with great pillows. The only downer? Please train Housekeping that Half and Half is a refrigerated product. All 4 half & halfs for the coffee were coagulated solid. Very gross. #Black Coffee Morning. But every cloud has a silver lining. It was great to actually have a 12 cup coffee maker and a full 4 burner cooktop and full oven, dishwasher and full fridge. This was a $100 room in Boca (that would typically be very scary) and we normally would not have stayed here but we were nicely surprised. read more

I expected a nicer place since it's run by Marriott. The pool area seemed out dated and needed to be pressure washed. The girl at the front desk was friendly and helpful. The little "store" was half empty and the room smelled musty. Won't stay there again. read more

Stayed her a couple nights with friends. Room was both modern and outdated. There were some very new high end looking pieces and other that looked like cheap 90s hotel furniture. All the staff was very pleasant. The pool was a bit dirty so I didn't swim and every morning there would be bottles from guests who used it at night. Breakfast next door was pretty bleak though they have waffle makers if you're in to that. read more

Mr. Marriott Jr.'s "liaison" contacted us after we wrote another letter. It seems that Marriott believes the exterminator who wrote that he did not find any bugs in the room, even though we saved them for him to look at. He examined them with us in the room along with the head of housekeeping. Major cover up on all ends. Everybody seems to lie. The"liaison" ended up offering us points towards a stay at another Marriott and refused to refund any money. She told us that the night they moved one of us to another room due to the jumping bugs in our beds, we were technically in two rooms, and they only charged us for one. That was how they feel they helped us! Aren't they generous? I already threw my rewards card away. In this economy, with so many wonderful hotels, I would stay far away from Marriotts. read more

We stayed for 1 night prior to staying at the boca Marriott town center and we wished we didn't have to leave. I actually prefer this hotel over the boca Marriott any day of the week! The pool was ALWAYS stocked with fresh clean towels. The rooms were nice and spacious, the breakfast was good and exceeded our expectations, and the staff was simply wonderful. Soleste ( sorry if I spelled her name wrong) was great! She was very warm and welcoming and always wanted to help! Anytime she saw my son she greeted him with such love! We plan on coming back even if this hotel is a little out of the way read more

My husband and I stayed here for a month and a half while our new home was being built. First I thought I was going to be miserable living in a hotel. Boy was I wrong. The staff was extra sweet and never complained when I lost my key. Which happened pretty often. They fell in love with my dog Roxy and never complained about trying to go behind the front desk. I was beyond satisfied staying here and would do it again. read more

Possibly the worst hotel experience for the money that I have ever had. I have stayed at hotels for 68% (I did the math) of the price here with better location, better rooms (that don't smell like mildew), and air-conditioning that works...not to mention without lying night desk clerks. At least when I book at a hotel for 68% of this price, I have an idea what to expect. Given previous satisfaction with other hotels of the Marriott brand, I am surprised they have put their name on this one; albeit, this is the first TownePlace Suites at which I have stayed. Room 305: mildew. Room 202: mildew. Room 104 and 109: non-working air-conditioners. I cannot comment on any of the other rooms in this hotel, as I have only been through these four...all in the attempt to get a night's sleep for a conference starting in about three hours. Not to mention the lying night desk clerk with stories of motion-activated air conditioners and no rooms left on the first floor, as of 2 AM...and then she later shows me one at 3 AM. On the plus side: the afternoon/evening desk clerk was very friendly and helpful. The rooms and bathrooms are clean to the sight (the mildew is another issue though). The bed is clean and the mattress firm and comfortable...it's just too hot to sleep in the room...unless I wanted the mildewed room option. The in-room kitchen is handy and reasonably equipped. The location is kinda nowhere and needs a car to get to downtown Boca Raton or the beach. There's not a lot of choice for restaurants or any other amenities within walking distance; over 1/4 mile without sidewalks to two fast food places and one other restaurant, and there aren't really any other amenities nearby, without transportation. Breakfast takes place at the Springhill across the parking lot. I see that I am not the first to write here about the broken A/C or night desk clerk problems. read more

I had the best experience at this Hotel. First of all, the front desk gal Cristina was extremely helpful and attentive. The junior suite was perfectly sized and had a stove, fridge and sink replete with plates, glasses and silverware. The linens were a high thread count. The pillows were very comfortable which I loved. The maid service was discreet. They didn't bang on the door too early like I've experienced in the past. The bathroom was clean and shiny too. Plus, the free breakfast was spot on! I will be back for sure. Thanks to the staff who were very, very kind. This type of great customer service is SUCH a breath of fresh air. It gives me Hope! Well done! read more

The most amazing staff! This is the best long term stay hotel we have ever stayed in.