1. TownePlace Suites

1. TownePlace Suites

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Lexington, KY

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TownePlace Suites

4.1 (16 reviews)
ModerateHotels

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Kitchenette in 2 bedroom suite
Karen D.

Stayed here for family event nearby for two nights. Staff was friendly at check in and were able to accommodate request of having accessible bathroom for my Dad on the first floor. Room was clean and the location of the TownPlace Suites is convenient to a variety of locations in the Lexington area. The Breakfast area on Sunday morning was packed and had to wait for scrambled eggs, when they did come out were terrible. The next day the eggs were better, medallion size. The only item with our room was the heating/cooling, throughout the stay the temperature went from freezing cold to an oven. We did follow the directions on the card in the room the first night it was 64 in the middle of the night and then went up to 74 by the morning.

Room 316 Mattress!

If you like sleeping on a URINE RIDDLED MATTRESS- stay here! I would not recommend this disgusting hotel for even a dog to sleep in. After a 15 and a half hour drive from Texas to Lexington- we arrived at this hotel Thursday night for what should have been a 4 night stay. Upon checking in I began doing my usual hotel room check and disinfecting. I bring my own bottle of Lysol and Clorox wipes to wipe down surfaces. As I wipe down things in the bathroom the door is noticeably dirty. Dried dirty water stains. I wiped the door down and you could tell a difference just from one swipe of the wipe. I sprayed one bed and checked the sheets for hair/stains. One bed past the check. Second bed as I'm spraying and lifting pillows, I noticed the bed spread and sheets has hair and dried blood stains on them. Gross!!! If this wasn't enough, I decided to just pull the sheets and planned to ask for more. As I pull all the sheets including the so called mattress cover off the bed I find the mattress riddle in URINE!! Stain after stain after stain, it covered the entire mattress!! I go up front and mention this to the receptionist who I later found was/is the manager. She apologizes and says let me get you another room. She offers two King size beds- I decline and say the one is fine. After all it's a family vacation for our family of 4. SHE OFFERS to go check the room and make sure the room is cleaned well and after returning she even goes as far as to say "I even checked the pull out sofa. Everything is good!" My family sleeps in this room and in this bed for 2 NIGHTS!!! Trusting that the manager did just what she said she did and wouldn't put us in another disgusting room. Fast forward to last night, supposing to be the 3rd night of our stay- my 2 year old is drinking water in the bed. He drops his water bottle saturating the sheets. I start pulling the sheets preparing to call and ask for more. As I get to the mattress cover what do I find, another URINE SOAKED MATTRESS! At this point I'm furious, because not only did she put us in another disgusting room but she LIED about it being a good room. I didn't ask her to check the room, she offered and because of that I trusted her. I take responsibility for not checking behind her, but thought she could be trusted especially after she stated that the housekeeping staff should have reported that the mattress was this way in room 104! After calling the front desk, I was told there is nothing that they can do as they have no available rooms! I could careless about another room because at this point I am almost certain that every bed in the hotel looks like this and I wouldn't dare sleep. The receptionist Camden also let's me know that housekeeping only goes in to make sure the room has clean linens!!! What? So they don't remove the mattress cover!? And replace it with a new one!! And even if they are just placing clean sheets certainly they notice that the linen smells of urine and would think to check the mattress for urine stains. My family and I check out of the hotel and started our 15 and half hour drive back to Texas because the 4 other hotels we checked were booked or the reviews we're horrible.

All rooms have nice mini modern Kitchens in the room.

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6 years ago

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5 years ago

I love staying here ! I have stayed at one other hotel in the past year and half with all my stays in Lexington. This is my favorite.

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7 years ago

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Review Highlights - TownePlace Suites

This hotel is in a safe and quiet area, complete with a walking trail and plenty of green space.

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Hyatt Regency Lexington

Hyatt Regency Lexington

(118 reviews)

$$

We were in town for an industry Christmas Party at the hotel…read more We were in one of the banquet halls and had our own bartender and a buffet dinner. The hotel is older, but everything looks nice. Our room was spacious and the bathroom has been updated. Our room had a beautiful view overlooking Triangle Park. We ordered late night room service and had the Buffalo Wings and Hummus Platter. The food was good and saved us from going to bed "hangry".

I was attending a National Conference and this hotel is connected to the venue convention Center so…read moreit was an obvious choice. I do want to note that though the Hotel and Conference Center are connected it is a very, very long walk between them. If you have mobility issues, you'll definitely need a wheelchair When we first arrived, the concierge didn't have any carts available and we were on the 11th floor with many bags. After a bit of waiting (following an 8-hour Drive) they finally found a cart for us and helped us to our room. The self parking is right across the street and very convenient The rooms are decent sized and clean. One nice surprise was that the refrigerator in the room has a clear door so you can see what's in there. It reminded me of a wine chiller and gave the room an elegant feel. However there was one major item missing in the room - no microwave. When I'm traveling, I frequently have leftovers from a meal out that I want to heat up later, so a microwave is close to being an essential. Frankly I can't recall the last time I was in a hotel that didn't have the microwave in the room. They have one restaurant for the entire Hotel and the one time we wanted to eat, it was closed. There are no decent restaurants nearby so we had to eat at a sports bar across the street. We did order room service one time and it came up promptly. The prices were not bad and the food was pretty good. The TV reception which is frequently a problem in hotels was very good at the Hyatt and they had a decent selection of options for the channels but you had to search for an online channel guide because they didn't have a printed one in the room. The shower stall is huge and has a beautiful full-length glass door but the water pressure is only so-so. The last day of our stay, I had to wait 4 or 5 minutes for hot water which was very disappointing. All in all, my first stay here was okay but I expected far more from a Hyatt Regency. If it were not attached to Lexington's main Conference Center, I would probably look for another option next visit.

Elwood Hotel and Suites

Elwood Hotel and Suites

(20 reviews)

All of the reservations for The Elwood go through Bookings.com which is alright if you don't have…read moreto cancel. When booking, I used the option to cancel without being charged a cancellation fee. After the booking was confirmed, a deposit of 233.91 was charged to my credit card and there was no indication a deposit was required. Unfortunately, I had to cancel and did so in the amount of time to not be charged a fee. My deposit has not been refunded. Bookings.com said I had to contact hotel and hotel said to contact Bookings.com to receive refund. Disappointing runaround and no refund. I am sure the hotel is lovely but the booking and cancellation process is a nightmare.

Giving the Elwood Hotel and Suites 4 stars. You may be wondering, why? Check-in was easy, I showed…read moremy ID, did my incidental deposit, and on a went. I've stayed at a few boutique/privately owned hotels before, and I will say, I've always been concerned about lack of security. I liked the fact that you needed a key card to get to the actual hotel portion of this hotel, which made me feel better about my safety, but will say I didn't see anyone at the desk when I left early in the morning (around 6am) on my departure date. My room was super spacious. I had a corner room that had two separate rooms, one included a sofa and sitting room with a TV, bathroom, and wetbar, which included a microwave and refrigerator, which was a nice touch. I also had a separate bedroom with a large king bed. Why the four stars? Temperature wise, it didn't seem like the thermostat worked well. When I adjusted it, it would go back to the original temp, so it made the room either too cold or too warm at times. The second thing that I docked a star for was I was on the third floor and when I arrived on the third floor, I got a whiff of cigarettes. I never saw anyone on this floor, so I don't know if it was actually someone, or it was embedded in the carpet. The good thing is the smell was NOT in the room, so that was a positive. I wish the bed had been a tad more comfortable, but if you like a firm mattress, they have the bed for you. Beware, this hotel is near a local hospital, so you may need to bring a sound machine to drown out the siren noises.

TownePlace Suites - hotels - Updated July 2026

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