Exceptional sales experience. I started my wild car buying journey at White Plains Subaru trying to buy one of the new electrics (Subarota/Toyobaru). They were awful and I could not get the deal on the same car that Toyota was offering so I ended up at Toyota of Hackensack with what was a written contract for 3K off and zero percent financing 3 months ago. On the day I was to pick it up, I sold my used car nearby and an hour before I was to pick up the new car, the salesperson said Toyota had pulled the deal and I could only get 500 off. This was 2 days before my wedding. I called Caroline at Toyota City and explained the situation. She was amazing. She connected me to Chris who has to be my fave salesperson in the 10 plus new cars I've bought. He drove to my house, picked me up, and assured me they could get close to that original deal and the car would be there in a few days. The sales managers were fantastic and everyone so disgusted with what had happened to me. The GM checked and TOH had sold that car out from under me breaking the contract. Before I left Toyota City they'd located the exact car/color/features on Long Island and would get it to me the next day. They put me in a used car and off I went. I returned the next day and I went through finance fast and Joe Croce was so helpful in explaining my first electric to me. I had some drama with my initial charging attempts but wow after owning five hybrids I will never go back to gas. Incredible car, amazing deal, very close to my original one, and my total gratitude to an entire team who ensured my wedding was fabulous. I just needed the wheels to get through it! read more

I never write a bad review but my experience here, buying my fourth car from them, was terrible. My salesman was not familiar enough with the product to steer me thru a successful purchase and the finance manager I worked with was even more useless. He did not return my four calls or my four emails. When four weeks after purchase I finally got him on the phone he promised me his DMV clerk would overnite my registration. I followed up by phone to get a tracking number and of course she lied to me when she said she did it. Toyota is a great product and there are many good alternatives to this store. read more

Recently I had to purchase Struts for my 2019 Camry XSE. Having no idea what I was doing I meet George the Parts Manager. i cannot believe how helpful he was. Even suggested a part that I didn't know I needed. During the insulation the installer said It was a good thing I had the part. Thank you Toyota City for your help and saving me a trip. read more

Salespeople and the manager don't want to bargain. These salespeople and the manager seem to rip off customers. One of the salesperson interrupts while I'm talking and acts very arrogant. They'll have a lesson learned. read more

Best car buying experience I've ever had!! Our salesperson, Stephanie, and her manager, Charlie, were the best! They defied all the car salesman stereotypes and were patient, helpful, courteous, responsive, and so helpful. They really went above and beyond. The whole place has a relaxed vibe, everyone seems very friendly. I will definitely be using them again and highly recommend them! read more

Do not bring your older Toyota here for service. They claimed that my inspection could not pass due to wear and tear items. Not an ethical service department. If your car is out of warranty beware! read more

If I could give them zero stars, I would. We went in after seeing online they had a new Prius coming up for sale. I found the salesperson pleasant, but not very knowledgeable. They didn't have the Prius in stock yet, so when I asked to see the color on another vehicle, he pointed out about 5 different blue cars, all different shades of blue, and said it'd be like that. Um, really? He said "Trust me! I really like the shade of blue this car is. You'll really stand out in this car - everyone can see you coming. It's beautiful." Um, ok? Still have no idea what the color is. Then he gets up, leaves for awhile, and someone who says he's a manager comes over and wants to start the paperwork. He's pushy and a bit sleazy, and I immediately want to leave. I tell him I am just trying to get some info, we are serious about purchasing a new Prius, we'll be paying cash, and the only thing I've learned about this Prius is that it's not in the showroom yet and the salesperson likes the shade of blue. Sorry, but that's not *quite* enough for me to purchase the car. I ask for details on the car, including ToyotaCare particulars. They give me nothing. They go away, leave us by ourselves for another 20 minutes, then come back with a price that is more than $20K over the price listed on the website. Um, REALLY?! But they won't give me a breakdown of what the actual costs are. And when I ask for paperwork to take home and take a look at, they write the price on a slip of paper the size of a post-it-note, and send me on my way. This is why Toyota City did not get my sale. The happy news is that I do now have a bright, shiny new 2024 Prius from another Toyota dealer. As for Toyota City in Mamaroneck, NY: Stay far away from them. They are not worth wasting your time with their bad attitudes, lack of information, and weird vibe. read more

My mother took her Prius in for routine service and oil change and they charged her almost $6000 for unnecessary repairs. They are scammers and sleazeballs trying to take advantage of people. Stay far away! read more

Don't bother. Complete bait and switch. They called me to tell me they could offer a new Landcruiser at MSRP. Gave me the price on the phone. Told me to come in so they could look at my 4Runner on trade. I left work early, cut out of a kids things to do this. I get there, it's disorganized, wasted 15 minutes before anything started. I test drove the car. Then we started talking. They say these cars usually go for 10k over MRSP, and that's a good price. I did my research on the trade-in. When I told them the person on the phone told me the price, they seemed confused, and then when they showed me the price for my trade is, it was 12k less than the average KBB trade in value. Complete joke. Totally offensive. Waste of my time. I want my 2 hours back. read more

Well, first I must apologize to DCH TOYOTA, we were misled by the app. and published our review on the other Toyota city site! That being said, we would like to thank Jack and the staff of DCH Toyota for facilitating a fair, transparent and unassuming experience. Our Corolla gave us her best years, and collision free to boot; but it was time to trade her in for a roomier ride. We were extremely concerned about affordability and reliability during these uncertain economic times. My experiences in the past were comparable to playing blackjack, so, we were quite apprehensive. Jack and Mustafa were very patient. They provided options and explained the most ecomonically feasible route to take. It was definitely a win win for all. As a bonus, we won a gift card to Sedona! The restaurant, not the place in Arizona. See my review. Thank you guys and gals! Best of health to you all! read more

Toyota City - Is this a happy customer? You bet! Enjoying the ride. Thanks DCH Toyota. - Car Dealers Near Me - Mamaroneck, New York

If "sleazy car salesman" had a face, it would be the guy who tried to sell a Camry to us. This dude is a piece of work-- wasn't knowledgeable about the 2022 Camry and was lying through his teeth about the car. Funny cuz my husband is literally a car tech...we just didn't wanna call him out. He kept repeating to us how he's been here for 30+ years and how he has a long list of repeat customers. Overall just felt pushy and overall very dishonest vibes. We didn't end up buying from them. Sad as our family have always loved Toyotas. read more

Joe Croce did a wonderful job introducing me to the features (many) of my new Rav4 Prime. I left feeling completely confident about driving my new car and he helped me fall even more in love with it! Many thanks to Joe! read more

Be wary of DCH Toyota City Service Center. I drove our car home from a routine service and, upon parking, found damage that was not there before. I called them and was told to bring it in the next day. I drove in and Mike refused to take responsibility for the damage. He insisted there was no way to know how it happened. When I explained that we had used the car just before the servicing and there was no damage, he said, "Well that's what YOU say." In addition, twice they have tried to charge me for work covered under my warranty, once to the tune of $2,700. Hopefully that is just incompetence and not deceit. I recommend finding another service center but if you must use them, be sure to document your car's condition when you drop it off, and do not let them charge you for covered service. read more

Toyota City - Car Dealers Near Me - Mamaroneck, New York

Where do I start? .....I wanna start by saying this place used to be an excellent place. I can say definitively thats not the case anymore. I called to let them know I needed service I requested a loaner of a mini van or large suv because it's what I use for work. They take my appointment, when I get there the next day they stick me in a toyota Carolla. If the loaner wasn't available I rather let's make the appointment for when the loaner is available. I had to miss a day of work.i dropped it Thursday, later that they they tell me they gonna order part. Friday comes no update no communication. Saturday comes I know they close at 5pm so I finally call at 3pm to find out what's what. An individual who works there named Craig who's about useless as they come, the individual who took my loaner request and put me in a Carolla knows absolutely nothing about my vehicle and also seems like he doesn't want to find out any info as it seems like I was bothering him!!! Asks me whom is my service advisor, Well the truth is I never met with any service advisor. Finally at 4pm Saturday some individual says they going to start working on my vehicle at 4pm Which means it won't be ready Monday morning. Monday morning I had to go to uhaul to rent a van . BTW if you don't call, they will not call you.!!! So I pick her up Monday afternoon . I pay an amorous amount and to boot i had to pay extra for a credit card surcharge lol. On top of renting a uhaul lol Folks this place has gotten extremely bad !!!. They are On the same level as yonkers now. Next time I'll try new rochelle . do you're due diligence before dealing with Toyota location! Revised Feb. 6th so I have a custom grill. I went to get an oil change today and these morons at Toyota completely mangled my latch so now my hood will not open. So ofcourse now I have to get a new latch. THANK YOU TOYOTA OF MAMARONECK!!! NOW IMA SAY DO NOT COME HERE ITS A COMPLETE HORRENDOUS PLACE!!! read more

What a great experience from beginning to end. John made sure I had most of the paperwork done beforehand so that I didn't have tons to do while I was there. He also made sure that I got every rebate possible to get the price down. The staff were very friendly and welcoming and all the necessary precautions were in place to make me feel safe against getting COVID. Joseph took me through all the ins and outs of my new Highlander so that I could put it to full use. Great team, great service, I highly recommend! read more

Toyota City - Car Dealers Near Me - Mamaroneck, New York

Over charges x Try to avoid . Tried to rip me off with an extra charge . Makes very low offers for used cars. You can get much higher offers online . Skip this place . read more

Mario is really nice but his manager who swoops in at any given opportunity is the epitome of sleazy. Despite how Toyota City was clearly trying to get your personal info to look you up and your income level, despite the inventory issues, and despite them trying to upcharge significantly we were still open to work with Mario. He was nice and helpful and is the sole reason I'm giving this review stars at all. But his manager gave me such a creepy feeling that I couldn't stand being in the vicinity. I kept trying to address Mario once the manager joined to make it clear he's who I want to work with but he clearly didn't take the hint and kept up his monologues. Leaving that place was one of the biggest relieves. A RAV-4 just isn't worth it and we want with a different brand all together that didn't have inventory issues. read more

Worst leasing experience of my life. They tried to scam me at every step of the process. Stay away from this dealership! read more

We just purchased a RAV4 Hybrid XLE Premium from Toyota City and they made the process easy. Sebastian was a pleasure to deal with every step of the way and the pickup process was easy. After a nightmare experience trying to work with another nearby Toyota dealership we are very happy we found our way into Toyota City. Highly recommend! read more

Let me start by saying that I have only written 2 Yelp reviews in my life. And that I have purchased vehicles from Toyota & Lexus about 10X in my life. But I have never had a worse experience with a car dealer. Between the incorrect information I was given and the missed appointments by the salesman, I'd say Toyota Mamaroneck wasted about 8 hours of my life. But worst of all was the dishonesty and mismanagement. My family was given a quote that the dealership (including the owner & GM) failed to honor. And instead of trying to fix the situation, the GM basically encouraged us to find a car elsewhere. I will never visit this dealership again! read more

Just purchased a car from Toyota City Mamaroneck and I couldn't more pleased. My salesman was Gary and he was fantastic. Low pressure, easy to talk and if he didn't have an answer, he went and found the answer which I really appreciate. Our finance person was Mustafa who was equally as wonderful. I went in with my own financing but Mustafa asked me to give him a chance to get me a better rate and he did it! I went to 5 Toyota dealerships looking for the car and deal that I wanted and Toyota city Mamaroneck was the only one that could give me exactly want I needed. PS I LOVE my new Highlander! read more

I had a great experience here. I was looking for the new Toyota Highlander as it had just been refreshed it was the new hot car many people were trying to buy. I went all over at first to NJ (Toyota Universe) even to CT (Toyota of Stamford) and a few dealers in between that and none gave me the respect and cordial service DCH Toyota City did. All these other dealers had hidden fees and charges not to mention were only giving the car for WELL OVER MSRP+ hidden charges and offering colors I didn't want (sky blue/maroon). I walked in early Monday morning the dealership was empty. My sales rep was fantastic Neel. He explained to me they have two new highlanders coming in today and he could take me to the lot where they get prepped. Neel took me real quick and showed me both the trucks. They both looked good and I had decided to get the blizzard white pearl truck. We went back to talk numbers. I was extremely shocked to find they gave me a price well under msrp almost invoice. He also appraised my trade in and gave me $1000 more than any other dealer. I spoke to the sales manager who confirmed once again these were the numbers and they were NOT going to change. We shook hands and I told them I'd be back tomorrow to pick it up. So the next day I came back with the trade. My new highlander was ready to go all detailed and prepped. Finance office was a breeze. Best of all DCH Toyota City stayed honest and true and did not change the numbers or add any fees. I don't buy many Toyota's but I always have one in the household. It's always a nightmare dealing with most Toyota dealers but seriously DCH Toyota City was amazing. If we ever need another Toyota or anyone else needs any recommendation I will surely send them over here. read more

I ordered tires from their website on a sale price with email confirmation. However, once the tires were installed, they charged us regular price. I asked the service person what was happening. He first said they did not honor the sale price. I insisted, he then said he would talk to his manager. He called me later saying they would reimburse me for the difference. However, 40 days passed, and I am still waiting for the reimbursement, even though I contacted with them constantly. read more

This place is horrible ever since the new management. I came in at 0930 for new tires and purge valve. It's now 3pm and I'm still waiting. Been coming here for 10 years, I won't be coming back. read more

We foolishly came back deciding to buy out the lease. We came in for a 1:00 appt. got started and were told to come back at 4. We did and were greeted with "wow you guys came back early!" A couple who were here when we arrived the first time are still here. They just said they've been here for 6 hours. Another couple with two young children nearly fell off their chair when they hear about the 6 hour wait. Yet we are all still sitting here It is now 6pm. Other couple now here for 7 hours. I guess we will be watching the ball drop in the waiting room if DCH Toyota. read more

Toyota City now says "We live by 3 principles" Transparency, efficiency and respect". Nothing could be further from the truth. I inquired about a new Tundra with Mathew Cortez in internet sales. I asked 5 different ways where are you selling these vehicles, at MSRP or over? He proceeded to dance telling me all the processes of buying a car except the answer to my question. Then when pressed he talked about the $4999. insurance they give the client (but charge $4999, for) that helps with issues should you have an issue. So if they were living by these 3 principles, he would have said we are selling the vehicles at 5K over invoice. These principles DO NOT exist at this dealership. Also, DO NOT ever deal with internet sales people! Their sole job is to do and say anything to get you into the dealership!!!!! read more

Worst customer service Ive ever seen at a car dealership. I went in to lease a 2020 Camry. The salesman who greeted us didnt introduce himself and was very dismissive. When I told him I wanted a Camry he brought over a Corolla to test drive. In addition the Corolla had so little gas the indicator light was on and when I asked him, he said "it has enough you're not driving much anyway". We test drove the Corolla anyway even though it wasnt what I had asked for. He then gave us a quote for the wrong car after we asked again for a Camry quote. Service was rude, 8 major errors made in a 30 minute period, and no one else asked us if we needed help while we waited for the car. I've gotten better service buying Doritos at 7-11. Took my service to Hyundai. read more

Failed to provide proper customer education

I live in Brooklyn, and after having terrible experiences with the dealers in NYC, I took a friend's advice and started looking in the suburbs. I knew exactly what car I wanted and reached out to internet salespeople throughout the tristate area. I got the run-around from most of them, and then finally wound up with Amy at Toyota City. We quickly agreed on a price and the next business day, I drove up to get the car. Nick picked me up at the train station and got the car for me to test drive, and continued to check in with me as I waited to talk to the finance guy. I paid exactly the price I had negotiated with Amy, and have a great Prius now! read more

Worst customer relations experience I ever had. Rudest sales manager who was aggressive and mean when we were all set to purchase. Left and will never go back, and I had purchased and serviced my cars there since 2004. read more

i had left a review with three stars back in December because my car's tire blew due to all of them being at 29 psi. this was two weeks after i purchased the car. i gave them that many stars because, otherwise, i was very happy with my car and the purchasing experience was not the worst thing in the world, despite the salesperson being very patronizing. now, two weeks ago i get a call that they owed me the Perma Plate. one of those scammy things they make you pay for after luring you in with a low price offer. today i bring it to the service center and they tell me that i need the car detailed because its been on the road for several months and the shield will not stick. they said i would most likely have to pay for the detailing since the sales center probly will refuse to pay it themselves because they have a history of refusing in similar situations. i went to the sales center and they claimed that it had been my responsibility to have had it done despite the sales person, Joseph, telling me when i got the car that all the extras had already been done. he said this when i tried to negotiate getting a spare tire instead of the Perma Plate or nitrogen. of course, if it had been my responsibility then why did i get a call from the service center telling me that they forgot to apply the Perma Plate? i have the voicemail and the transcribed message saved in my phone. now i wonder if i even got the nitrogen gas in my tires. Joseph, the salesperson, said my tire pressure must have been low because it was cold in December. okay, but isn't that what the nitrogen gas is for?? two hundred dollars for gas, which i probably didn't get. and the perma plate was about 800 dollars. so they got 1000 dollars from me for free. of course, i raised a serious complaint at the dealership this morning. they said they'll see what they can do. but i'm not holding my breath. until this gets resolved, i wish i could give them less than one star. and if it doesn't get resolved, i'll take them to court. this is unacceptable. stay tuned. read more

Worst customer service ever. They don't even return phone calls. Made a deal to purchase a car and was supposed to pick it up the next day. Took my $1000 deposit. They called me the next day and said there was a problem with the deal and they would get back to me and let me know what was going on. Never heard from them again. Reached out to the president of the company via email and he was getting back to 2 twice and he never did. Then I realized 1 week later that they never refunded my money. I was infuriated at this point and sent an email. Got a call immediately from a women who intercepts and tries to put out fires....She gave me her name, desk phone #, cell phone # and said she would get back to me. Half hour later I get an email from the president say my money was refunded the night before with a receipt. And that was it. No explanation, no phone call nothing. Reached out to the person I spoke with yesterday via email and phone message and got no response. There motto of Respect, Transparency and Efficiency is a joke....Stay away. ZERO STARS IS NOT AN OPTION For some reason this says I am from California but I am not. This review is for Toyota City in Mamaroneck NY read more

This is about the dealership and not the Salesman. He was very nice and helpful. The management promised me a car for a specific price. They provided me with the VIN number of the vehicle and I had to wait a week for it to come in. I was then told when it came in that I had to wait 2 weeks before they could turn in my current leased car. After the 2 weeks I went into the dealership and after a run around found out the Salesman was told to lie to me about returning my car because they didn't want to give me the RAV4 for the price they promised and they didn't have another car to give me. This was after the manage came to me and made it like it was my job to return my current lease when the salesman had already had that all taken care of. I asked for a refund of my deposit and was given a receipt and then found out the refund had not been put into the credit card company and I am now in dispute. Please think twice before going to this dealership. read more

No complaints about the 2012 Sequoia we purchased in June 2015 but the dealership leaves a ton to be desired. Basically do not expect ANY service once the ink dries on the contract. By way of example, days after purchase I noticed that all of the the floor mats were missing. I called and called and called and called with no results other than for the person to tell me that they needed to be ordered. And then, only after basically threatening legal action, did the floor mats show up - in August. Then, most recently, we had a flat tire. It was at that time that we learned that DCH Toyota had sold the vehicle without a functioning jack - which I understand from speaking with another dealership is actually against the law. As a functioning jack is an emergency/safety item, I assumed, wrongly, that the dealership's first instinct would be to resolve the issue ASAP. That of course was not what happened. First there were the ten plus telephone calls to different "managers" - all of whom appeared to have any idea how to handle this not so complicated issue. Then there was the visit to the dealership where I had the pleasure of dealing with one of the "managers" in person. This individual was completely unhelpful, rude and vaguely threatening; hinting that maybe the vehicle came with the part and that we'd lost it. Obviously a completely ridiculous reaction from the dealership when the vehicle they sold you was missing the one tool you'd need when you get a flat tire in the middle of no place. In any event, as much as I like Toyotas we will never purchase another vehicle from DCH Toyota. These guys are the worst so do yourself a favor, run, don't walk from this dealership. read more