My review is mostly about the surge in pricing for an oil change. Supreme first class service,…read moreArielina Hannah, Peter, Susan and the rest team are a great representation of professional service and are always greeting customers with a smile. I always feel welcome. Wonderful team! I've been coming for over 16 years and it's always been a pleasant experience. Today I brought my Audi A4 in for an oil service and service light reset. The approved invoice total was $394.78 for this basic maintenance service. When I inquired about the pricing I was offered financing as a solution - an option I found inappropriate for a routine oil change. For reference, I am currently looking at an active service promotion from Audi Hawthorne - a fellow authorized Audi dealership located approximately 12 miles from your location - offering a full synthetic oil and filter change with fluid top-offs and vehicle wash for $179.99, valid through May 31, 2026. That is a difference of $214.79 for a materially identical service on the same vehicle type at two Audi-certified locations. I am not suggesting that all dealerships must price identically. However, a variance of this magnitude for a standard maintenance item, with no clear justification provided, is difficult to reconcile as a customer who has consistently chosen your location for over a decade.

Jason was a pleasure to with with when leasing our new Q7. He gave us great guidance in terms of…read morechoosing between the Q5 and Q7 and walked us through the best lease deal. On pickup day he gave us a great tutorial on how to set up the infotainment system and has since reached out to make sure all is working and well with the car. A great experience.

best spot around the sales rep was amazing…read more Finance department was great best for my value

In my 50+ years I have bought many cars, whether for myself or navigating the process with family…read moreor friends. This has been the absolute worst experience I've ever had at a dealership; they are very, very dishonest! Bought a 2019 Honda from New Rochelle Toyota. During the test drive, I called out that the heater isn't working great and salesman promises to have it handled before we pick it up. Then report shows there's a recall for the Honda; why wouldn't New Rochelle Toyota not have the recall handled before they even advertise the vehicle? Keep in mind, they acquired the car in May 2025 AND New Rochelle Honda is sister dealership (same owner/parent company). Instead the salesman insinuates that sometimes the fix for recalls isn't available. After picking up the car on June 9th and driving home, I noticed that there's no sound from the radio when using FM. I called the salesman the next morning to report that. The salesman books me an appointment for Saturday June 14th to have radio and heater taken care of. On Friday June 13th, I called him to confirm that we're all good for Saturday June 14th. When I arrive on June 14th at 8:00AM on June 14th the service department gives me the runaround and nothing got done. I am offered another appointment for June 19th, the following week. Based on the above subpar experience, on June 16th I take the car to a Honda dealer near my home to get it looked over. I come to find out that recall fix has been widely available since Jan/Feb of this year. I also find out that the front brakes (pads and rotors) were in need of immediate replacement (down to 2 mm). I immediately contact New Rochelle Toyota and they told me to bring the car back and they will take care of things and they gave me a 9:00AM appointment for June 19th. On June 19th, I arrived at New Rochelle Toyota at 8:45AM and as planned, one of their staff members took the car to New Rochelle Honda (sister dealership). I was in their sitting room the entire day to 4:00PM; come to find out they did not address any of the issues even though I had an appointment on the books from the week prior. They did not even attempt to handle the recall. I was completely disappointed. No one wanted to take ownership and have the situation handled. They then asked me to bring it back on June 20th, without any assurance which items will be addressed. On the evening of 19th (9:00PM) New Rochelle Toyota sales manager leaves me a voicemail that the dealership will only take care of the recall. They disputed/refused to fix the radio, heater, and do the brakes stating that it passed NY inspection on a vehicle I just got from them the week prior. I would never transact with this dealership, even if they were the last dealership on this planet. I also would never recommend them to anyone! All i wanted was fair treatment and they failed to do that.

... To be continued…read more The book hasn't closed all the way on this rating but they leave a lot to desire in regards to customer service and when I say a lot I mean a lot **update** I bumped them three stars because they listened to me and worked on the issues I expressed to them. To be continued....

Management needs to handle customers with care…read more I love my Nissan, however my experience at Nissan New Rochelle has been a nightmare. A year ago I had a Nissan 2023. I turned in my lease and upgraded to a 2024, which I love. I started seeing an outstanding bill for my 2023. I immediately reached out to the dealership. I was told, it was an error and not to worry about. In October, I disputed the claim after talking to Wayne Inniss, the manager. He sat down with me and stated this was clearly an error. He shared they sold my car last year and there was no problem, so this made no sense. Wayne texted it let me know he was working on it back in October. I called regularly and went in to discuss the situation. I called for months and continued to go in. This account went into collections. I spoke to the collection agent with Wayne on the phone in Nissan. I NEVER received anything from Nissan stating I owed anything until I filed the dispute in October: I sat down with Wayne and he stated he spoke to Executive Manager, Michael Persico. The first time Wayne reached out to Michael he said he was on vacation, Wayne, stop returning my phones calls and when I go in he continues to state he still has no answers after eight months. Wayne has reached out to the collection agency once, but still has not handled the situation. This is my third Nissan, I am so frustrated that Wayne has handled this situation that does not make me feel like a valued customer. I would've appreciated it if he could not have resolved it that he just called me and let me know that but to ignore my phone calls and to make excuses and to say that his manager is never available is unacceptable. Currently, I have multiple disputes with no resolution as of yet.

I wasn't impressed with the Service department. Sal never called me back and the appointment…read morecashier told me he would. I had a last minute appointment in White Plains that day. All about the money! I recommend going to other Acura dealerships, since the customer service doesn't seem like they care. Shame on you

From my initial phone call to my visit, the encounter was awesome. Matt, answered all my questions…read moreand took the time to explain all the process segments. I'm extremely impressed with the service.

We had a wonderful experience with Alex Corominas trading in our Accord (which we also got at New…read moreRochelle Honda) for a pre-owned CR-V. He was very patient and very informative as we did our homework ahead of time and had lots of questions. We did not take the vehicle we came in for but the deal on what we got worked for us. Alex explained everything, has a great attitude and spent four hours with us. He also followed up with a phone call the next day and answered more questions cheerfully. Kerwin Gonzales, the sales manager was also very helpful. We highly recommend Honda of New Rochelle Ben E.

Don't waste your time , they are not helpful or cooperative . Their wait times are ridiculously…read morelong and they don't care if they keep you as a customer .

The Service Dept is amazing..... I made my appt at the last minute but got my oil change and check…read moreup in under an hour. Just fantastic overall!! I really want to stress how wonderful Tamzin is.....professional, knowedgeable, caring and just an absolute joy to be around. I hope Ray Catena realizes how lucky they are to have a quality person like Tamzin representing their business.

When bringing your car in for maintenance do not use the associate Erika. She does not provide…read moreaccurate information and does not return calls. The 1st was about a year ago, I dismissed it. I accepted their excuses & now it happened again.

Tommy DeSola at Chevrolet provided absolutely exceptional service! He was incredibly attentive to…read moredetail, took his time to make sure I understood everything, and made sure my car was worked on right away. He was extremely responsive to every question I had and kept me informed throughout the entire process. The level of professionalism, care, and customer service was outstanding. Honestly, this was the best customer service I've ever experienced at a dealership. I highly recommend Thomas DeSola to anyone looking for someone who truly cares about his customers and takes pride in doing things the right way. Excellent service from start to finish!

I was interested in a used Ford and I called to speak with a salesman named Juan V today. I told…read morehim that I'd be coming all the way from Stamford, but if the price is not at all flexible, I won't come over. He replied "we will work with you". So I drove to New Rochelle, drove the van, liked it and the number on the price tag did not even go down by one dollar. Not only that, everything I asked came back with the response "honestly I don't know". He had not done AN OUNCE of work to prepare for my visit beyond pulling the vehicle out for me. He couldn't even tell me if it was a V6 or a turbo engine. Nothing! They have no problem wasting your time.

I had an excellent experience leasing my 2025 Jeep Wagoneer S Ltd from Larchmont Chrysler, Jeep,…read moreDodge, Ram--my second lease with this dealership. I have had the car now for three months, and I LOVE it! The entire team at Larchmont Jeep was professional, knowledgeable, and supportive throughout the process. Special thanks to Eleanor Gulla, Michael Carrion, Lou Acosta, and Barbara and Cynthia in Service. Leasing or buying a new vehicle can be a major--and often intimidating--decision, but their knowledge, honesty, and guidance made the experience both comfortable and enjoyable. Thank you all. The Jeep Wagoneer S is a fantastic all-electric SUV with impressive performance, beautiful exterior, amazing cameras, a luxurious and comfortable interior, a great sound system, and practical cargo space--including a front "frunk" for small items. With about 300 miles of range, fast charging capability, and zero emissions, it's an outstanding vehicle. If you're looking for an honest dealership and a top-tier all-electric SUV, I highly recommend Larchmont Jeep and the 2025 Jeep Wagoneer S Ltd. You won't be disappointed!

I just leased my fifth Chrysler product from Larchmont Jeep in March, 2025. I have always always…read morefinanced with Chrysler Capitol Bank for our past leases and my family and I have been loyal customers, always dealing with Chrysler. We negotiated with a Larchmont salesman for a new Jeep and arrived at a leasing price before discussing which bank we'd finance through. I turned in my 2022 Compass at that dealership. I was notified that the vehicle had rim damage for which we were responsible to pay $125.00. I then received a notice from Chrysler saying that due to loyal customer status, they would wipe out the rim damage fee, however, we now had to pay a disposal fee of $395.00, because the financing was done through another bank. I was not made aware that the financing was made through another financial institution until I received the letter from Chrysler, requesting a disposal fee of $395.00. I have never paid a disposal fee for any of our leases, since we always banked with Chrysler Capitol Bank. I called the salesperson at Larchmont and he said he set us up with another bank for the lease because Chrsyler did not bank leases anymore and this new bank had better rates. I contacted Chrysler Capitol and learned that the information was incorrect, they still underwrite leases. The dealer tried to sidestep this false statement by again saying the new bank had better rates. We voiced our displeasure with our salesman and with the manager. The manager told us she will contact Chrysler Capitol about voiding the disposal fee and would contact us with the outcome. Days have passed with no return call. Yes it is in the contract about the disposal fee, which now in New York has been cancelled since Jan 2025, by not going to Chrysler Capitol for this lease,is the legal way for the dealer to get out of being responsible for the fee. We do not know if the new bank is now their preferred bank due to enhancements from the bank or not. We we were not informed until the pick up day about the bank change. We warn anyone who deals with Larchmont Jeep, to be leary of misleading information. I for one will never return and will voice my feelings to anyone who deals with this company.