I came in today for regular maintenance and while I have grown to "like" and prefer this dealership, my experience with Justin in the service department moved the needle over to "love" them again! From the moment I arrived, I was treated with respect and made to feel like a valued customer. This morning's exchange makes me happy that I decided to continue my regular maintenance here. There are other Toyota dealers in the area, but I have received consistent service from Toyota of Smithfield (from Sales to Service). I have purchased/leased three vehicles here and serviced them all here as well. Even when I have had issues a couple of years ago, the GM responded to my complaints and worked to resolve them. If they continue to maintain this level of service, my next car will come from this dealership as well. read more

Toyota of Smithfield - Car Dealers Near Me - Smithfield, Rhode Island

Looks like the rotors on 2024 Toyota Tacomas are being replaced at a high rate to the point that the mechanic had difficulty finding them through 4 major suppliers- time for a recall? Service manager is changing his story each time I talk to him- first he said chemicals (not true) then he said hot sport caused by chemicals (also not true) and now he is saying it must be my driving...what will be next at Toyota of Smithfield read more

They're a bunch of bums, predatory salesman, and unintelligent mechanics, came in with a problem saying one tire was making a thumping noise they told me I needed all new rims and tires, turns out i hit the brakes a little to hard one time and created a pit in the front left tire tread, it was found the next time i went for an inspection somewhere else a couple months later, went to another auto shop they replaced one tire and it was all good, they tried to charge me over $4000 declined all service and went to another place, it it wound up costing me 200, don't get cheated, they told me I had non-factory rims and that that was some huge problem people used to build cars in their garages, figure your stuff out toyota of Smithfield, I should also mention they charge me 180 for an incorrect diagnosis of the problem read more

I know I said I wasn't coming back here but my last visit the guy was apologetic even though I was super annoyed with the whole six hour wait and zero communication for an oil change. He explained that the text messages went to his computer and not his phone and gave me his card with his personal cell phone number. My recent visit was great. My car was making a loud noise when I turned my heat or AC on and when I brought it in, Emily explained that she had been seeing a lot of mice causing damage to cars. My car has an extended warranty however this is not covered. After about a 45 minute wait which is pretty reasonable, Emily came out and showed me the picture of the damage that the mice had done. Fortunately, they had only built a nest and destroyed the air filter and everything else was in working order. So they changed the cabin filter and cleaned it out and I had to pay the diagnostic fee of 175+ about $70 for the replacement of filter. The diagnostic fee is a little bit steep, but I was grateful the price tag wasn't higher due to extensive damage. read more

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Toyota of Smithfield has maintained their commitment to care for my Rav 4 and keep her pristine for the past 7 years! Although my vehicle is a 2001the service advisors Justin and Emily along with the manager Sean have provided me unwavering excellence to keep my vehicle running optimally! I unequivocally trust Toyota of Smithfield to deliver stellar customer relations no matter how old my Rav 4 is! Much gratitude! read more

My first time dealing with the service department at this dealership did not go well. I left a one star review and was contacted by the service manager who made an attempt to make it right. He even gave me an additional year of oil change (equates to one oil change) on my new truck. I then thought it was fair to remove the review. I did not buy the truck from Smithfield because I was living out of state then. I went there for my second service and thought I would give them a second chance. I drove in and had no issues with the vehicle. Only had 9750 miles on it. I left the vehicle and drove about 15 miles to have dinner with my brother. Came out and when I drove away it said tire pressure low. Normal was 40 lbs and it was at 28. I drove about 5 miles and lost a few more pounds. Pulled into the gas station and filled it with air and started to look for a nail. I noticed a gash on the side wall and heard air coming out. It looked like the tire was banged against something. It was after 5pm and I called the dealership. Talked to someone in sales and explained what happened. I drove out to the dealership and left it over night. I was contacted by Shawn, the service manager in the morning. I told him that it had to have happened at the dealership. I told him that if I drove it in that way then the tech would have noticed it in inspection or noticed when he/she checked the tire pressure. He said yes, so we established that it didn't go in that way. He told me I must have hit a pot hole when I left. I told him that I did not and that there was nothing unusual about my drive. I even called the restaurant to look at the camera and nothing there. It looked like the top of the tire was dropped on something and got sliced. Possibly when they rotated the tires (who knows if they even did the rotation). I asked him if he could look at the cameras in the shop and I was told that he was there and nothing got dropped. No offer to look at the camera. If he had and it showed nothing, then I wouldn't be writing this review. Got a price of approximately $340 for one tire before tax. I thought that was incredibly high. I got off the phone with him and checked prices on line. I called back to tell them I felt like I was being gouged. The service advisor advised me they would price match, which they did. I can't prove it obviously, but I truly believe they damaged the tire and I was stuck paying for it. If by some chance I drove in there with the tire like that, then their service people are not doing the checks that they claim to be doing. Either way, this is poor service. I will never return to this dealership even if they offered me a lifetime of oil changes. I have been to other dealerships and with every service they have washed the car or at least vacuumed it out. Not Toyota if Smithfield. Looking at other reviews, it looks like the sales department might have their act together, but the service department sucks read more

Overall, they were very good to me. There wasn't a lot of pressure. They made me a great offer for a trade-in. It was all pretty smooth aside from the fact that it took all day, which isn't uncommon. However, the rating drops from 4 stars to 2 because of the guy who did the sales paperwork. He told me he was going "set you up with free oil changes" and something else. Only the second time I've ever bought from a dealership, so I thought he was doing me a solid. Nope. Setting me up with the service plan and whatever added more than $2000 to the loan. I'm upside down in the loan by about $300--after having paid an extra $100 for the first 19 payments. I know it was naive of me to not think I'd be charged, but, when he used the word "free" and didn't point out any additional charges, I guess I just didn't think to ask. So, if you buy here, make sure to have them point out exactly what each charge is. I didn't want or need a service plan, but their snake-oil salesman wrote one into the contract anyway. read more

Texted the sales rep after we left and he never bothered to get back to us. Never have encountered any thing like this before. Less than a week later we bought a Toyota Grand Highlander Platinum from another dealership. Thank you G for a horrible experience. read more

Very poor customer service. I purchased a new car from them and prepaid for 2 years of service (a big mistake). They called me to make an oil change appointment for 11:00AM. When I got there they said it would be 1 1/2 - 2 hours.... for an oil change. I agreed as tI was already there after a 30 minute drive. After 2 hours, I checked on my cart and they had not even started it and told me it would be another 1 1/2-2hours. My Camry works great, but the service is so bad, I won't buy another Toyota. read more

This dealership has a warranty within a warranty and never tells you about this - the warranty that they tell you is for 3 years and 36,000, then when something goes wrong, they refer to the 1-year 12,000 warranty that they never told you about when you bought a new truck from them. The brakes did not hold up, have warped rotors, and Toyota of Smithfield said it must be a chemical issue, and wanted to charge me 700. I told a mechanic this, and they laughed and explained in detail how this was not correct. I called Toyota of Smithfield back, and the manager offered a 50/50 split for a design problem only after I told him I was going to take the vehicle to a mechanic for investigation. Sketchy practices at best. This dealership should be avoided at all costs. read more

Waiting 2.5 hours and counting for 5k service. And, the 5k service does not include oil change, just tire rotation. Awesome way to spend my Saturday. read more

I purchased a 2021 RAV4 hybrid from them. They didn't tell me it had wheel locks and they didn't supply a key. I only discovered this much later. When I complained they wouldn't do the right thing and correct the problem they created. All they would do is charge me $100 for new lug nuts. No, I don't love the way they do business. read more

Where to start. I've waited months just saying I'll never buy a car there again and letting go of the small issues I've had when i bought my new to me used car. First off they did not register my car until after my temp plate expired. I had to keep calling to get it completed. My radio in the car did not work from day one. I reported it to the sales rep the first day and he told me to let the service department know when i brought the car in to put on the new side mirrors. I was told I did not need an appointment. When i showed up to the service department no one was available to install the mirror. I had to then make an appointment for this. When i arrived to. My appointment they told me it would cost $150 to diagnose the radios issue. I let it go due to the fact that i stream music and that worked. I thought it was great that oil changes and tire rotations came with my purchase until i needed the tires rotated. I've had my tires rotated there once and they did not tighten the lug nuts on at least one tire. My tire almost fell off on the highway it was seriously the scariest day of my life driving. I spoke with the service manager after this happened and got an I'm sorry it won't happen again. Today i stopped into a local mechanic to get my tire plugged and i asked them to check my front tires bc they have been losing tire pressure. Quickly the owner came out and reported to me that my tires were mounted backward. With the words "mount tire this side in" facing out. This has caused improper wear on the tires. I am completely beyond upset with their carelessness. How can a Toyota dealership let a vehicle out the door with these tires mounted wrong. And then rotate them and still not pick up on this. I learned a lot from this experience. Always have a local mechanic service your car. They actually check their work. My advice is to shop at another dealership. However the owners of this dealership own many dealerships in the state. I hope the carelessness of this location is not the standard for all of their dealerships. read more

Toyota of Smithfield - Car Dealers Near Me - Smithfield, Rhode Island

I am beyond frustrated and angry with everything that's happened with this dealership. The day after I bought my car, I noticed the front driver's side tire was completely bald and unsafe, which didn't make sense because the other tires were fine. When I brought it in, I asked for an alignment and for them to check the front end because something clearly wasn't right. They told me everything was done, but when I asked for proof, the service manager Bill admitted it wasn't and said he'd pick up my car from work and take care of it then only gave me a paper showing the price, not actual results. I also told them from the beginning about a loud humming noise, and it's only gotten worse. When I went back again, because I noticed clamps on the passangers side front were missing, and a loose under carriage protecter I asked if it could be the cause of loud humming noise. Bill stated he would take a look and have it fixed. They did a hack job fixing it. Bill then came out to me a second time asking if I ran over a pot hole because he noticed a large gash in the tire and rim damage. which was not the case before bringing it in. All four tires matched when I bought the car, even the tire I had replaced the day after purchase they put the same Bridgestone tire matching the other 3, and now there's a completely different Firestone tire with a large gash on it. When I called it out, Bill denied everything repeatedly said "I'm not that kind of person". Since then, I've been sent unclear photos they state they took before my purchase that in my eyes don't even match my car or the new damaged tire that was put on it, and after asking to come in and see them myself, I've gotten no response from anyone! I'm now driving around with a glued tire that bill said he glued to make it "safer", and a car that sounds worse than when I first brought it in. This whole situation has been stressful, unsafe, and completely unacceptable, especially since my daughter and I both bought cars there the same day. At this point, I don't trust them at all and I'm honestly scared to even bring my car back. Now looking at recent reviews I see I am not the only one! I received a call from the manager today, telling me to come in to review the photos. I'll update once that happens and what they say and do because I am aware the photos on their system can be deleted and photos can be added! I'm not backing away from this until my car is completely fixed and safe to drive! It has been a nightmare to say the least! But I would really advise people to go to a different Toyota dealership. I wouldn't want anyone to deal with the horror I have dealt with! read more

Toyota of Smithfield, home of the 3 hour oil change. They'll apologize, but that's not good enough. People have jobs and committing half a day for an oil change is unacceptable. Do better read more

Looked at a used car. was told it was checked out and mechanicaly sound. I'm glad I took it to my mechanic. it had issues underneath there mechanic should have spotted. It would be very costly to fix. Learned a big lesson looking for used cars. Don't trust what salesmen say, and always bring the vehicle to a trusted mechanic to check out. read more

Lie about needed services and do not answer calls. They will always somehow "accidentally" add and create additional fees on services

Had an 8 AM appt for an oil change and dropped it off the night before. It is 4:30 Pm and I have yet to hear back from them and have called 3 times to get an update. Again, this was for a regular oil change. No one has called me back and wondering how I will be getting my son to practice tonight read more

went in for oil change and tire rotation service for my girlfriends 2020 rav4 and Kim missing the top bolt for my front drivers side caliper lmao afterwards telling me that everything looked fine in their "multipoint inspection " read more

Very poor communication and follow up in the service department. After this 2nd issue, I was told a manager would call, but 4 days later no one has called. I will not go back again. read more

A mixed bag. Rafael, the salesman, was great. I found him to be personable and reliable and he was great communicating what was going on. And although, I didn't get the exact car I wanted, they were upfront that they couldn't guarantee it with the on going chip shortage and whatnot. So it wasn't and isn't a huge deal that I didn't get exactly what I wanted, what I got was close enough. The rest of the people I met with, were less stellar. After meeting with Rafael I was brought to the insurance area and Taylor, who was personable, but I was pressured into bumping up my coverage needlessly, despite saying 'No thanks' multiple times. Finally, to keep the ball rolling I just said, 'Yes' just to keep the ball rolling, knowing I could and was going to just take it back down when I home. They also messed up my policy, by opening a 2nd one, when the car could've just been added on to my existing policy, and this is coming from Progressive when I spoke to them. I have the app right on my phone, I could've just added the car myself and didn't need them to do anything. After finishing with her I had to meet with Kassidy, to again, decline any add-ons. I get the commission and up selling aspects of the business, but I already declined all this when I met with Rafael, we could've saved us both the time, by honoring my wishes the first time I said 'No thanks' to the add-ons. She was personable, and I can't say anything bad about her, but again having my time wasted isn't something I'm fond of. I finally meet with the finance manager, Nicole who was very abrasive and off-putting, because I declined the any extended warranty coverage. Based on all my research, my lawyers advice, and advice from family that sold cars, extended warranties are not worth it 90%+ of the time. Therefore, I declined, and was upfront from the beginning, not wanting to waste either of our times. This still didn't stop her from still trying to sell it and trying to force it on me. Even later rolling her eyes and saying "I can't believe you don't want any extended warranty" as she was finalizing the paperwork. It literally got to the point where I was taking my phone out to call my ride to come back and get me because I was ready to back out of the deal completely. Again, I get the commission aspect, but 'no means no' and you would think women would be even more respectful of that. So overall, a mixed bag. We'll see how the service department goes when I do an oil change in a few months. read more

Just had the pleasure of buying a new GR86 from Toyota of Smithfield. My salesman Mustafa Akhtar was amazing from start to finish he made the entire "out of state & over the phone" process truly simple and quick. Local dealers wasted my time but not him. He truly was a "10" and I strongly recommend anyone looking for a new Toyota to give him a call. The entire process of purchasing this car was extremely simple and pricing was transparent no silly fees nothing extra paid for the vehicle I didn't need or want. This is the place for your new Toyota purchase....have Mustafa Akhtar help you out he won't disappoint! read more

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Just terrible...I would not return unless I absolutely had no other place I could go to. Please see attached photos for proof of their work! Unfortunately, my experience is the following: PROS -Nice large waiting room with plenty of chairs CONS -Prepare to wait forever to get some work done on your vehicle -Prices are high -Customer service is probably the worse thing about coming here...nobody seems to care or want to help and those that do, end up leaving shortly after. In my experience, I had ONE GENTLEMAN who assisted us quickly but the following week, left for a position elsewhere. -Additionally if and when you go, be cautious of the work they have completed as we left noticing they had ruined one of the air sockets - absolutely INCREDIBLE. p.s. I believe we spoke to Jarred and he had no interest in helping us... read more

I'm still waiting to hear from them. My car has been there 2days for expensive work so it can pass inspection. It was supposed to be ready by 12 today, then 2. It is now almost 4 and I haven't heard from them. Left 3 messages. Something isn't right there. read more

Like another person here mentioned, I've been waiting for WEEKS now to get my vehicle registered. No one returns my calls, I keep getting different reasons for this not being completed every time I call. This has been incredibly frustrating. Sam and Renee flat out don't seem to care to return calls or be of any kind of assistance. I STRONGLY recommend avoiding this place. read more

If I can I could have give them ZERO star I will never go to Smithfield Toyota ever again. I was there customer since over 5 to 6 years, Current service team is completely clueless and most disappointing team specially service coordinator Jeremy and the service manager Sean. They are clueless about how to handle customers. I went there to get the oil change done. Left my car there, they called me later to tell me oil change was done there is an issue with my alternator belt had to be replaced and it would cost me $170 plus tax. I asked them to go ahead trusting their costs. In exactly 4 mins, I called back and said I don't want it replaced ONLY because I saw the replacement part on their website is for $15. They said work is already started I asked coordinator Jeremy to stop the work he said I still have to pay for work done by service guy I said I will pay for what ever the labor is for 5 to 10 min. This morning when I went to pick up my car, they have replaced the belt and charged me 170 dollars plus tax. When I said why is that sean the service manager has no answer and said work started and may be competed by the time I called, that means they are charging me labor of $155 for something that takes them less than 15!!! I couldn't believe my ears.Their reasoning for high labor charge is because of their quality, immaculate and precise service. I gave up and sat in the car to leave. Then I remember to check that as a part to oil change I have specifically requested to top up all the fluid which is part of service, Jeremy has wrote that with big letter in the service sheet. When I checked no fluids were topped up (which was included as part of oil change service). Went back and questioned their "quality" service. They said nothing, quietly took the car back inside, came back after a few mins and said it's done. Really? Let alone making up for their lack of good service, they did not even acknowledge their sloppy work, especially when they charge such high labor cost and boast about the quality service. Very disappointed. Never going back. read more

Service seems to be very smooth if not timely. No complaints overall. They did what they were supposed to do, that's all I could ask!

Made a very bad impression. The car had a CEL. They charged $170 to diagnose that the aftermarket trailer wiring came disconnected from the battery and was causing a short. They told me it would cost $170 to replace the trailer hitch wiring. When I got the car back it was clear that the wiring was not changed and that they did a very sloppy job of re-connecting the wire to the battery. For $170 I made them re-do connecting the wiring to do a better job (which only took 10min). I felt very taken advantage of for spending over $300 to crimp a new connector on a wire. In fact, I made them put a new connector on, it looked to me like they did not replace the connector the first time. On top of it all, I also had 30,000-mile service for over $400 done at the same time. They certainly could have thrown in the connector fix with all this money I was spending with them. Instead, they have lost a customer, If they had done a good job replacing the connector and said that it was covered by the diagnostic fee, I would not feel so taken advantage of. read more

When I called to make an appointment for an oil change. I was told that the afternoon was wide open so I took advantage. Made my appointment for 2 was there at 1:45. I was told it would take 40 minutes, so I stayed and waited. 2 hours later and I was still waiting. Not sure what happened but I don't think it should take more than 2 hours to simply change the oil. I watched 3 other customers come in after me and leave before me. Again, should it take over 2 hours to change the oil? I own a 2016 Camry. read more

Service department is horrible. I came in after they called me for a factory recall on my 22 Highlander. I was told on the phone that the appointment would take an hour to two hours and when I inquired if a rental was included, the lady who called me told me it was. I scheduled the appointment and when I showed up, I waited for a service person to come to my car for an unacceptable amount of time. I was told the job was 2 and a half hours and there is a rental charge for a car. The girl working service was rude too. This is the second issue I've had with the service department and I will not be back. read more

They claim they sell at msrp, however, their "paint protection package" is a $2,495 markup and dealer profit. Please Don't be fooled into that folks. These folks are snakes. I got an awful vibe there. Typical sleezy dealer. I couldn't wait to leave and ended up buying elsewhere. Don't even bother going. They will keep you there forever. read more

If I could give a 0, I would. Made an appointment for 11 am for an oil change. Went and was told it'll be 2 and a half to 3 hour wait. I asked why do you allow customers to make appointments and make them wait. He couldn't explain. read more

Took my Toyota in cause my abs lights came on, felt a dealership would have the equipment to fix the issue. Got a call saying they would need an additional 10 hours to work on it to figure out the issue. That $1400 to figure out the problem. Asked if that came off the repair and they said no. I pulled the car, they charged me $160. I asked what's that for? They said it's for running the diagnostic and telling me what wrong with the car. But you didn't tell me what's wrong with the car so this is for nothing. I paid it cause I know the deal going in there. Took my car to Elite Auto in Warwick (my new repair guys for all my cars) they ran diagnostics for $150 and fixed it in the process. Not the first time I've pulled my car from these guys, always looking for something extra out of a simple repair. They are just so close to my house, too bad. read more

The Service department is lousy. They use the excuse every time that they are short staff. I have an appointment for 1:00 pm for just a free oil change and 4 hours 10 minutes later it's FINALLY. Then the girl says where have you been I called your name. I was sitting it the waiting area. Pack a lunch /dinner if you go there. read more

This place reminds me of Shane Gillis's new show "Tires". Probably one of the most dysfunctional and unprofessional businesses I've seen in my lifetime. My wife brought our car there to fix our trunk (highlander) because it wouldn't fully go up. We also had a panel on the bottom of the door that was pulled off. The sales tactics trying to get her to buy breaks, transmission flushes, rotors etc. She finally had them call me and I specifically said to just repair what we brought the car there for. They were supposed to call to schedule an appointment once the parts were in. My wife ended up calling (because they didn't) and they told her the parts for the panel were in and to come by at 11am, it would take an hour. 3 hours of her being there and they came out to say the cost would be about triple the initial estimate and they have to replace the whole panel, send it out to be painted. The panel is about 6" by the door length. You can physically see the clips that are broken that need to be replaced. Even if this was the issue (it wasn't) why wouldn't they have just ordered this originally? So my wife, who is extremely reserved, lost it at this person asking why she was there for three hours for them to say this? Yasine, the person she was speaking to, said "go somewhere else then". I tried calling to make a complaint and the only extension they answered is the sales line. I left a message for the general manager and haven't heard back. I kept calling back and asked to speak with a manager. Finally, Shawn the service manager called back and everything made sense to me... He said they record conversations in service area so he would have to review if Yasine told my wife to go somewhere else (like she was lying?). Also said they send emails with fine print explaining the "appointment" at 11am just meant that they take in a bunch of cars and they do not mean they are actually going to look at your car then. Also the breaks and rotors they tried selling my wife that i just had replaced 6 months ago was a mistake, they meant the back breaks and rotors not the front they specifically pointed out were bad. Shawn could have cared less I was complaining. I would recommended someone with some leadership take over that business. read more

Scammer car dealership at its best. My comments align directly with Terrence and Esther below. My wife went here to purchase a car at the time I could not go with her to review the paperwork. Upon purchase of the car a multitude of additional charges were added, but were never conveyed verbally to my wife. The financial assistant assigned to her was Nicole, who took the liberty of adding an additional $4000 of unwanted services probably so she could receive her commission I would imagine. Here is the kicker, Nicole happened to leave out the summary sheet of all the charges, Solid play Nicole, very professional. I feel my wife was literally duped. When my wife caught on a month later to dispute the charges she told my wife "Well you signed for it". After some debate they removed the charges, and I personally feel they owe my wife the $140 dollars she paid on interest of the $4000. I told my wife to return the car, pretty sure she is still in the window. It gets even better. When you actually do go in to get your car serviced for an oil change they literally take two hours unacceptable customer service standards. I got to Grieco Honda, 30 minutes max. Anyone who Marks this as five stars probably works here and generates the accounts because finding a connection between good customer service and this dealership is impossible. read more

No one will answer the phone or give me a call back. I need to know urgently about my license plates since I had to get an emissions test and I can never receive a call back. read more

this place robs you for money and they took out parts I needed to change spare tire and then want to charge 46 for the spare to be put on never will I go to this Toyota will go to different one from now on read more

I didn't buy my Toyota from them so I can't review their sales department. However, I have been there twice for maintenance and the service department has been outstanding. They never tried to upsell me or anything most dealers and shops are known for doing. If you wait for your vehicle, as I do, you may feel it takes a while, but I would rather go to a place I can trust. They will do the job right. read more

They wanted to charge me $1400 for rear brakes... went down the street to a local shop and it's $400. Please don't get anything done at this dealership. Buy your car and leave! read more