It's very hard to find an honest plumber with fair prices. Pete and his team have proven several…read moretimes to be a group of plumbers who are knowledgeable, prompt to provide service within the day or day after, and with fair prices. And that is very hard to find with plumbers. Also what I love is that Pete gives you a fair set price before hand without any last minute surprises like other plumbers do. All these 4 characteristics make Elite Plumbing Solutions to be a 5 star company.

When I put out the request in Yelp for estimates on a new hot water heater and install, Pete and…read moreElite Plumbing was not only the first to respond but also ended up with the most competitive bid. I pinged him multiple times to ensure I wasn't missing any hidden cost or fees. He replied quickly and thoroughly to all my questions. The estimate seemed too good to be true plus I had also seen some mixed reviews on Yelp so I wanted to be sure I did the extra due diligence before making a decision. Not all plumbing jobs are the same and things that happened during the big Texas storm early in 2021 I had to take with a grain of salt. After confirming all the details with Pete and researching more online, I trusted him and his team with the job. As a bonus, his team was ready to start work the very next day so we got it on their schedule. Communication throughout the engagement was great. They showed up in the window they gave me. They finished the work fast, efficiently and professionally. Everything went smoother than I even expected and I was very pleased with the work and overall experience. I can't vouch for all of their services but if you need a hot water heater installed, I can definitely give them the thumbs up! I'll consider them in the future for other plumbing jobs that might spring up too.

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

From setup phone call to completed job, excellent customer service and job well done. Tyler and his…read moreteam did a great job. Thank you

Attention to detail. Very friendly people and very honest. Suggested a cheaper fix but I didn't…read morewant to possibly need another fix in the future. Would highly recommend.

Eric Kiobassa arrived at the wrong location despite very clear instructions where to go. So he…read morecalled me. Over the phone I told him he was at the wrong location and directed him to the correct one, he proceeds to tell me there's no leak and the puddle is just there because it rained! . So I tell him to look closer, he does and then tells me it will cost almost $1000.00 to fix this leak that he didn't even think was there. I told him I will have to pass even though I still have to pay them $135 just for showing up and giving me this outrageous estimate. Frustrating experience! After that I called a different plumber who came out to the correct location and was very prompt, polite and reasonably priced. Never again will I fall for these scammers at San Antonio Plumbing!

I requested service through Home Warranty of America, after a different plumber had already…read moreassessed the job and provided me a quote. When I called to schedule, I was assured the repairs would be covered and completed the same day. Hector, the technician, confirmed this in person and diagnosed the same issue as the first plumber. I even received an email from the warranty company approving replacement of the PRV, hose bib, and up to 4 hours of labor. Great! But just an hour later, Hector called to say the coverage was only partial--and I owed an additional $270. I asked for an invoice with a breakdown. What I received listed 7 hours of labor (2 hours for valves, 5 for the PRV). Hector had only been on-site for around an hour--it simply couldn't have taken 2 hours to replace the valves. I also questioned paying more before he replaces the PRV, especially since it's unlikely even six hours of labor is needed. Hector ignored my concerns and told me to call the office the next day. But the office didn't answer while he was there trying to collect payment. This is unacceptable--my PRV is still uninstalled despite the promise of same-day service. Additionally, Hector left the water on, even though I specifically asked him to shut it off due to high pressure. Now he's ignoring my texts altogether. I will never recommend this company, and I plan to file a complaint with both the home warranty company and relevant consumer authorities.

I recently hired Hunter Service Group for a comprehensive installation of a whole-home indoor air…read morequality solution, including an AprilAire E130W dehumidifier, an AprilAire ERV fresh air system, and a HEPA bypass filtration system. I cannot say enough good things about the professionalism, expertise, and heart of this entire company. The seamless coordination of this project was anchored from inception to its end by their outstanding customer service representative, Kaitlyn. Her exceptional support, constant follow-up, and dedicated follow-through ensured that every phase of the project was perfectly handled and that we were taken care of every step of the way. The technical excellence started on day one with their engineer, Mr. Eric Melendez. I had initially called simply requesting a standard quote for a dehumidifier with a basic fresh air intake. When Eric arrived, he asked me a particular question that I rarely receive from home service professionals: "Why?" That single "why" made all the difference. By seeking to understand my deeper motivations rather than just selling equipment, Eric leveraged his immense expertise and experience to design a custom, "Cadillac" IAQ solution far beyond anything I could have conceived or requested on my own. I am deeply grateful for Mr. Eric Melendez's professionalism, attention to detail, and for engineering a solution that truly honored my "why." The electrical phase was executed beautifully by a top-tier team led by Lead Electrician Mr. Christopher Carker, with stellar support from Mr. Arthur Rios and Mr. Eder Santos. Chris was phenomenal from the moment he arrived, proactively walking me through the electrical runs and reassuring us that we could continue "business as usual" without any power interruptions. During his initial survey, Chris noticed that our home lacked a whole-home residential surge protector for our appliances and solar panel system. He highly recommend we protect our investment, specifically at our main panel and our CPS Energy service connection. Rather than overwhelming me, he gave me options and I completely trusted his expertise. He recommended the heavy-duty DITEK DTK-120/240HD2 surge protector, which I gladly accepted. The electrical team ran everything cleanly from our Main Service Panel (MSP), installed the dedicated outlets, and executed their tasks with absolute precision and courtesy. Finally, the real heroes of the project--the HVAC Team! On Thursday and Friday (August 20 & 21), Mr. Jesse Montemayor and Mr. Christian Moreno led the way, putting in long, hot hours of top-notch work. On Friday, they brought in two outstanding young technicians, Mr. Eric Cruz and Mr. Ryan, to help with the heavy duct runs and complete the task. This team didn't just install the premium AprilAire E130W, ERV, and HEPA bypass equipment; they went above and beyond by custom-building an 8x12 plywood wall inside our walk-in attic to securely house the entire system. Squeezing around bulky, insulated ductwork is an intense task, but this crew handled it with absolute craftsmanship, expert knowledge, and a great attitude. Their dedication to providing exemplary customer service was incredible, and it was a true privilege to interact with them and express our gratitude to these hardworking men in a practical way. From Kaitlyn's administrative dedication and Mr. Eric Melendez's visionary engineering, to the elite electrical oversight of Mr. Christopher Carker and the stellar craftsmanship of Jesse, Christian, Eric, and Ryan, Hunter Service Group is a world-class operation. They use their skills, knowledge, and expertise to be of immeasurable benefit to families. We are absolutely thrilled with our new, purified air system!

I cannot recommend Hunter Group enough! Brendan came out to inspect my AC after I had already…read morescheduled a full replacement that was going to cost me over $15,000. Instead of trying to sell me a new system, he was completely honest and let me know that I didn't need one at all. The issue turned out to be nothing more than a tripped breaker--a simple fix that saved me thousands of dollars. It's rare to find a company that puts honesty and integrity ahead of making a sale, and that speaks volumes about Hunter Group. On top of that, Brendan was professional, knowledgeable, and incredibly kind. He even brought treats for my puppy girl, which was such a thoughtful touch! If you're looking for an HVAC company you can truly trust, call Hunter Group. They've earned a customer for life.

As the owners of Texas Plumbing Diagnostics, we refer all requests for septic work to Van Delden…read more We have had a tremendous working relationship with them for years. We have also used them personally. They installed a system for us at our previous home, and inspected the system for us when we were purchasing our current home. Great work, Van Delden!

Still awaiting an explanation from Van Delden Wastewater on the enormous amount of styrofoam noted…read morein the attached photos. They are not replying because they know there is no plausible explanation I have recently learned a 4'x4'x10' sheet of styrofoam was used to fill space on top of my system. I even know it was purchased at "Foam Products of San Antonio" Still wanna say I'm fabricating details Chad? You forget I have what was the lead installer on my side now BEWARE BEWARE BEWARE UPDATE #2. Because I refuse to let Van Delden simply deny accountability and my claim that there are neighbors dealing with the same issue the map below shows 2 houses circled that have the same fiberglass unit buried even deeper than mine. The homeowners are currently working with Highland Homes to "find a resolution" to fix these ticking time bombs. Highland is asking for their patience as they come up with a solution. They are having to try to engineer something to reinforce it and prevent collapse without having to replace the entire system with a concrete system like I had to and which should have been placed from the beginning due to the depth of the plumbing coming out of the house. UPDATE. since they still are not interested in taking any accountability let me describe with more detail. First of all the photos speak for themselves! The styrofoam has no business being there. What on earth could explain its need to be there? Van Delden and Highland Homes both try to blame the other. Van Delden tries to say they "have written documentation from Highland Homes that they further raised the grade after project completion! That may be the case but that still doesn't explain the styrofoam. A picture is worth a thousand words. I think these speak very very loudly Let me add a couple more including a stack of risers and some specs from the Clearstream website I can assure you there was a suit filed, lawyers were involved and that Clearstream (manufacturer of the septic system itself), nor Highland Homes were too happy with my photos, videos, or firsthand inspections We ended up having to pay $18,300 for a full replacement with a different company. Highland Homes paid us this plus a small bit more (which barely covered my lawyers fees plus the 1700 sq fr of sod that had to be replaced (4 pallets at $270/ pallet) And I do know for a fact that two of my next-door neighbors systems are buried every bit as deep or deeper than mine and Highland Homes is currently seeking to find an engineering workaround to avoid having to replace the whole system When this first happened I would have settled being out a few thousand dollars of my own money if you all would have just done what was right and owned it. Instead you want to continue to deny accountability Wish I could give a half star. My fiberglass system which is not supposed to be buried any deeper than 18" was knowingly buried just short of 4' deep due to the plumber placing main line too deep. Rather than installing a concrete system which would be capable of supporting the weight of that much soil on top they opted to install the fiberglass system and put a MASSIVE amount of styrofoam on top to fill some of the space but not weigh as much as soil would (as if that was ever going to work long term). It worked for about 3 yrs before it completely gave way and collapsed revealing their deceit. Upon reaching out to them they simply wanted to fall back on their "2 yr warranty" and because it was 3 yrs they declined any and all accountability. I live in Timberwood Park in a pocket of 19 homes built 3-5 yrs ago and already multiple homes have had similar failures and two of my neighbors have fiberglass systems buried as deep or deeper (we can measure down the clean out pipe to the T fitting as well as see how many risers were used when the septic lid is removed. I had to get a lawyer involved and we won that case without a problem. I have tons of photos and videos showing how much blatant disregard went into my installation. They are known for being price gougers. Now you can add sketchy and deceitful to their name!!!!!!!!!

Good honest work. Reliable and smart. Very thorough. I will definitely hire them again, best…read morecompany I've used in San Antonio.

Climate Control technician Carlos explained everything and intelligently searched for the unit's…read moreproblem. He is fantastic. I highly recommend this company because their team has communicated well.

Showed up on time and diagnosed my problem but their estimate to repair my problem was more than…read moredouble the amount of the company that did my repair. I would have been upset to overpay by that much for this service.

Responsive and good service. Called after a home inspection and no issues to resolve the few…read morefindings.