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Lyle From Lisle

4.9 (37 reviews)
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5 years ago

Integrity is everything. Fantastic, prompt, practical evaluation and honest report. I would not work with anyone else.

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Review Highlights - Lyle From Lisle

Robert arrived precisely at the time of the appointment and swiftly got to work.

Mentioned in 3 reviews

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Astera Heating, Cooling and Appliance Repair - Astera Service

Astera Heating, Cooling and Appliance Repair

(337 reviews)

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Do not call or trust these people! They were supposed to do a routine maintenance on our a/c unit…read more They claimed it would cost $79 on the phone, which sounds more than fair. But when they came, the technician claimed it would be another $180 to clean the unit and that we needed to clean the unit before he could finish the inspection, which is totally a scam as we have used another company who did all of it for one flat $99 fee but wasn't available since we are selling our home and wanted to get it done sooner than later. And then he tried to upsell again by saying our Freon was low. But we declined since we had to pay $80 just for him to visually inspect our unit without being able to complete the inspection. So now we have to do the entire thing again with another hvac servicer, one that is actually honest and not upsell a routine maintenance into an almost $300 charge! We even spoke with the owner/manager who said nothing could be done. So they won't even work with you, and you have to pay $80 just to get them to leave without really doing anything of any value. So save yourself the money and the headache and look elsewhere! In response to the business manager: I never said it was for 3 furnaces. I said that we had 3 hvac units and that one furnace was being repaired for a minor gas leak, which was done yesterday. And that doesn't change the fact that no clarification was made when talking with you. Who services furnaces in the summer? And the fact remains that we were told one price, and that you guys could not complete the inspection per that quoted price. If that was the case, he should have left and not charge us anything. Instead we had to pay $80 for nothing essentially since the inspection could not be completed. It also doesn't change the fact that you guys charge an egregious fee for cleaning. He said he had to open up the unit and even maybe clean it with chemicals. This is absolutely unheard of. Our normal HVAC service providers are honest people and have been maintaining our units for many years. You guys have proven that you do not behave honestly, and instead, are a lower/reasonable cost on the phone and up charge for unnecessary work when on site when most people feel they are already stuck with you. Who in their right mind would agree to have someone do the work and then decide on the cost (as you admitted to below)? That is just another way to get us stuck with the work with no idea of what the total actual cost would be. No professional contractor operates like that, and no one should agree to work before knowing the cost. And we are not the only customers who felt scammed and over priced. I should have read the reviews more closely as you also service appliances which probably means it's harder to ascertain your credibility and affordability for just HVAC. But my review stands as is, and nothing is being misrepresented. Maybe this review will help you take another look at your business practices, and if you cannot complete the job you were sent for, you shouldn't charge for it. You should also do a better job getting clarification on the work. I assumed you knew it was for a/c annual maintenance. The fact that we had our furnace repaired shouldn't impact that and you guys should know better than that. Otherwise, how can you call yourself an hvac service provider if you don't even know that you need to service air conditioners in the summer and furnaces for the winter? So your excuse about the wrong work being performed is entirely on you as the service provider, not on me and not on my husband. And I never said I wanted 3 furnaces to be maintained so go back and listen to the call as that was never said. And my husband never agreed about the wrong work being scheduled, further reducing your credibility.

Krope & Son Heating & Cooling - Drain pan mentioned

Krope & Son Heating & Cooling

(21 reviews)

We used Krope and Son previously at our home in Lisle for annual tune-ups and again in our new home…read morein Naperville, including maintenance on our boiler system. Betty is always kind and helpful on the phone. Tim (the owner) and his son provided a fair quote for a heat pump and installed it last summer. Unfortunately, after it was installed, it stopped working approximately six different times and follow-up visits were needed. Water dripped onto our ceiling from the drain pan, and I had to have it professionally repaired. They finally got the system working. Did I mention this happened in the middle of the summer with a newborn? I decided to let the cost of the ceiling repair go, as I felt bad for them working on the system in the heat. In the fall, we decided to use another local HVAC company moving forward. They pointed out that Krope and Son hadn't installed the correct filter size, and had instead jammed an incorrect size into the new system. Now, one year later, it's been discovered that the drain pan was actually broken and siliconed together. I called Tim to ask why they did it this way, and he completely lost his temper, spoke down to me, and used the time to badmouth his competitor. Boy, am I glad I never filled out the sheets he had asking for recommendations to neighbors and friends. Guess they've lost our business for good.

Very responsive, quick to reply, great work every time. New ac and furnace installed in five hours.read more

Harmonic Heating & Air Conditioning Naperville - Breathe Easy...Stay Comfortable with Harmonic Heating & Air Conditioning.

Harmonic Heating & Air Conditioning Naperville

(87 reviews)

Harmonic Heating and Air Conditioning is the BEST!!! Our AC…read moredied and after another company told us that our unit could not be repaired and had to be replaced ($6,000), we contacted Harmonic for a second opinion. Daniel the service technician opened the unit up and tested everything. He took the time to explain what he was doing and why. He discovered a bare wire that had been chewed (possibly by a mouse) and was touching the metal housing which tripped the circuit breaker. Daniel replaced the wire and the unit is working perfectly. The honesty and integrity of this company is refreshing. We will not hesitate to use them again and recommend them to all our friends.

Stay away from this business! My entire cooling and heating system was left in an inoperable state…read more I called for a diagnostic of the air conditioner today because cool air isn't coming from the vents. I was told the diagnostic would cost $149. I asked to be informed of any repairs that had to be done. Technician checked the system and recommended replacing unit. We discussed replacement unit and cost. I was ready to pay deposit. In the next 10 minutes I was told that the model I selected is old and not available. New model costs $1000 more. I asked for a proposal to decide later. Technician told me that the visit costs $396. He said that he fixed air conditioner that was not working. He never told me that he is fixing anything. Through our the visit it looked like he was figuring out the problem. I talked to the owner and we agreed that any repairs that were done will be undone so that I do not have to pay for repairs. Then the technician removed all the wires from the board making both heat and fan unusable. He did not just undo the "repairs", but made entire system unusable including fan and heat which were working before his visit. See the photos to show what was done!

Lyle From Lisle - hvac - Updated July 2026

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