There isn't a superlative in my lexicon that can adequately describe how incredible my experience…read morewith Warm Planet Bikes has been. I first reached out to Warm Planet Bikes back in December after realizing my wife and I had a bit of buyer's remorse on our practically brand-new Tern GSD R14 -- it had only 11 miles on the odometer. We decided we really wanted a front-loaded cargo bike instead. Even though Warm Planet doesn't take trade-ins, Kash (the owner) went above and beyond, offering guidance on how to sell the GSD privately and even performing a full tune-up and diagnostic checklist for my buyer. That level of support, especially when there was no immediate sale in it for him, speaks volumes. Then I became the most indecisive, high-maintenance customer imaginable. From December through February, I changed my mind more times than I care to admit. I started out set on a standard Larry vs Harry eBullitt, but then realized our 60-lb Golden Retriever might not be able to comfortably lie down in the front box. That sent me down the rabbit hole. I bounced back and forth between the Yuba Supercargo, the eBullitt X, and the Urban Arrow Family Cargo. At one point I literally laid masking tape on my living room floor to map out the various bucket dimensions to see which one would best fit our dog. Through all of it, Kash was patient, thoughtful, and genuinely helpful. Not once did he pressure me. Not once did he seem annoyed. He just kept offering insight, answering questions, and helping me think through what would truly work best for our family. Kash is truly a diamond in the rough. His kindness and integrity are rare. And Ted, his mechanic, deserves major credit as well. Ted made sure the GSD was in A+ shape for its new owner, and the eBullitt X I finally took home was pristinely assembled. The shifting was buttery smooth, everything dialed, everything perfect. It rode exactly the way a dream cargo bike should. If you want a shop that treats you like a human being instead of a transaction, Warm Planet Bikes is it. I can't recommend them highly enough.

My damaged e-bike battery port was repaired by Warm Planet Bikes…read more They were able to contact the manufacturer to get part information, obtain the part from a 3rd party, and repair my EVELO battery. I would highly recommend this dealer and repair shop. They were a pleasure to deal with, very competent, and saved me several hundred dollars by not having to purchase a new battery.

Fast, efficient, knowledgeable, friendly, Mike's is my favorite bike shop in San Francisco. They…read morehave a fantastic service department and as a woman rider, I never feel patronized, which can be a thing in bike culture. Say hey to Rudy in service if you stop by: he went over and above today helping me spec a tiny part!

Brought my bike in to get a flat fixed or buy a tube repair kit. Guy behind the register was…read morepolite, but the kid asked to do the work blew me off. If you are not willing to fix a flat on wheel I offer to take off my bike and give you, at least be polite about it. I got the feeling Mike's Bikes is too good for average commuters like me. The guys at Bike Connection around the corner did it in 4 minutes, asked no questions, and chatted with me while doing the work.

I had a great experience at Box Dog Bikes. I brought in my bike had the tip of the handlebar…read moretwisted, and they fixed it quickly and efficiently. The staff was incredibly friendly, professional, and helpful throughout the whole process. Their service was fast, honest. They got my bike back in perfect working condition in no time. I highly recommend Box Dog Bikes to anyone looking for knowledgeable mechanics and excellent customer service.

Been here 3 times. Love this place- small, local. Great at bike repairs, good price and has the…read morebest integrity- feels very honest, not going for unwarranted upsells, great customer service and overall vibes

I went into Huckleberry Bike as my trusty steed Roubaix for the past 18 years and 10k miles had…read morereach the end of life with a broken rear end. After allowing me to test ride several models and makes, I bought my new Specialized Roubaix bike from Jeff @Huckleberry and it was a wonderful experience. No pressure, knew his stuff and made the entire journey easy and enjoyable. They offered a free bike fitting and usually if it is free this means it they don't do much true fitting. Jeff also is their expert bike "fitter" and he made sure to also ask questions about my riding and even asked if I had any injuries that might need to be addressed in my fitting. He was a wizard and knew how to make me feel great on my bike. He addressed issues with my cleats and ensured I was comfortable from bottom to top. The whole team at Huckleberry is friendly and supportive, even if you ask a million "dumb " questions. If you need a bike or are thinking about one, this is the place to go in SF. Thanks to Jeff and all of the team.

Love their new location, it's so chill. This store was the only store that sold some sort of fender…read morefor my bike that can be reasonably folded and stowed in my bag when I'm not using it. The best part about the fender is its name, but I'll let you figure that out for the fun of it lol. The guys here are chill and despite them clearly placing bike racks outside for parking, they were very nice about letting my bike in. They're definitely worth a visit and not too far from public transportation stops.

Luca went above and beyond to try to find what I was looking for, which was very specific. He was…read moreincredibly patient with my anxiety and stress, and understood why I had such strict parameters. In the end, after thoughtfully putting me on multiple test rides, he recommended a bike that turned out to be sold out, but directed me to where I could get it. Talk about classy! The entire staff was very supportive of the painful journey I put them through this past week. Huge thanks to all!!

Had the pleasure of talking with Joe in the bike store. He was patient and friendly with me as I…read moretook several bikes out on test rides, answered all my questions, and made several adjustments to height and angle of the bike seat. He even advised me on some nearby places I could donate my old bike (Bike Kitchen, Salvation Army). Only 4 stars because the repair shop two doors down was a bit curt with me. I brought my old bike in for repair and was immediately told I should just get a new bike, and I felt like I had to pry a bit to understand why. Fortunately I was able to step outside and call my cyclist friend who confirmed that what they were saying made sense, but my initial conversation made me feel like I was being upsold.

My home bike shop! First class establishment. Caters to a wide range of abilities and setups…read more Specialized store. Being renamed to Cycle Sport. I'm a triathlete who has done full Ironman and many 70.3 triathlons and I always need my bike to be performing well. I have purchased two here and often visit for services and gear. Brendan and Rowan and in fact everyone here is kind and knowledgeable. Note that their schedule is packed so you'll need an appointment for any major service. But they can help you fix basic things on walk-in basis. Not the cheapest shop and not easy for everyone to get to, but you won't regret being a customer at this shop!

Loved my experience here! Bought a bike ~6 months ago and talked a lot with Brendan on different…read moremodels that may work for me and my goals - ended up with a Roubaix and I LOVE it! Anytime had a question about the mechanics (chain breaking in, tune up, etc.) I've been able to pop by the shop on my way to/home from a ride and they've been super quick to help!

Been going here for the past couple of years to get my Scott foil serviced. Collin the mechanic is…read moregreat. Service is friendly and non-pretentious. One of my favorite shops in the Bay Area.

I bought a bike here instead of online and the support they provided and still provide have made a…read morebig difference to me. Matt and his team are great.

Everything was wonderful about my experience at The New Wheel. I came to the shop a few times to…read moretest ride different bikes. And everyone who helped me - Rohan, Cristhian, Drew, Logan - was incredibly helpful and kind. My bike pick-up was stellar as well. Logan really made my new bike day an event to remember. He was attentive, very patient, and super knowledgeable in helping me feel more confident about my new ebike. And post-sales, when I reached out for phone mount recommendations, they were super helpful as well. It's a lovely team who cares about the customers' experience. I'm so excited to ride around with my Gazelle. Thanks, team, for helping me find my perfect ebike!

They're really knowledgeable. You can test ride bikes and they don't pressure you to buy or go for…read morethe higher ticket items. Awesome place to buy an e-bike!