The staff, especially the manager on duty were engaging and incredibly helpful with our many…read morequestions. The manager offered many suggestions and helped field my questions as a soon to be cat mom. While we were walking around, other customers were working with employees in training their pets and practicing interacting with us (as strangers). That was nice to see. There were a lot of great coupon deals too.

Location is super convenient, selection is great, staff not so much. I asked the lady checking me…read moreout if they had any bulk tennis balls, she pointed at the single and small packs at the counter (which were ridiculously expensive). I asked again, if they had any bulk anywhere in the store. She said this is all we have. I put my purchases aside and went to look myself. I found a large selection of bulk tennis balls wat cheaper, per unit, then the ones at the counter. I don't think she was trying to up sale me, I think she was just ill-informed. I also tried to get my dog's nails cut, was 4:55, sign on door said leaving at 5pm today, hours are until 6pm. These issues are managerial, train your manager, please!

Waste of time scheduling with their "VETCO" Cheapest…read morevaccination is $41 and would've spent roughly $150 on one animal every year for vaccines. False advertising that it is "low-cost" vaccine clinic. They don't post their prices online. some of the ladies were nice but the lady in charge needs to go back to training to learn some customer service skills.

I come here frequently to pick up cat litter as well as some provisions for Countess Willow and I…read morehave never experienced any issues. I'm in here about 1 or 2 times a month and the service is always great and the staff has always been helpful. It seems that lots of the issues always revolve around the grooming area and the vet or health area. Other than that if I'm looking for something they are always happy to help and no one has ever been rude in over 8 years. To be fair to the store I have heard while there people were mad because they have driven in to get services they don't provide or are confused about their services. I don't use any of their services so I'm not sure if they are written out clearly or what especially grooming but I tried one and I know they don't do cats.

Paid for the Fall grooming package and did not receive a bandana , no explanation Trivial I know…read morebut I also did not receive the services I expected. I submitted a letter from my veterinarian that no additional precautions were needed for an inconsistent not even treated condition that my dog had 1-2 times and still was required to pay additional fees. My DVM said It wasn't necessary ! Unfortunately this was disrespectful.

I had an appointment to groom my dog for 10 days. Received several texts and two phone calls to…read moreremind me of the grooming appointment. I arrived on time with a copy of my rabies certificate, signed by my veterinarian. It was handwritten and they would not accept it. My vet is a Country vet and does not drive with a computer in her truck. I have used the same certificate to board my dog on several occasions. I will take my dog elsewhere for Grooming.

This review is not in regards to their customer service but the store in general. I've had limited…read moreexperience with customer service as I don't have any pets yet and only stop by to either buy something for a dog niece/nephew or when my kids want to come check out the pets available for adopting. When I have stopped in, I haven't been greeted by anyone or had anyone ask if we needed help. I have seen a random lady walking around, talking and laughing to herself loudly-- no, she wasn't on the phone. We love checking out the different fish and animals. Plenty of variety in things to buy. The thing I dislike the most is the sad lives of all the beta fish that sit and float in little plastic containers. I always feel so bad for them.

Not the first bad customer service experience here, but we try to give people a second chance…read more There's a reason they only get 2 stars. Our first experience was with a rude groomer who when watching her groom someone else's pet, I thought she must not like dogs. We stayed only to find out she apparently doesn't like people either. Now today, made a grooming appt and in effort to have the owner of the dog, a teenager, be accountable, asked him to drop off his dog. Apparently minors aren't allowed. When I made a suggestion to the manager Dani, that they tell people on the phone that an adult needs to do drop off, she said that's too much to have to tell people because "that's such a minor thing". A simple apology would have sufficed or been appreciated. No apology, no simple "sorry for the inconvenience". And she kept repeating, it's such a minor thing...my pet's care is a "minor thing". I get it lady, rude is what they do, and it clearly starts with management. With the high cost of everything, a little courtesy would have gone a long way.

I have been bringing my cat to Leah for over a year now, so I knew exactly where I trusted to take…read morethe newest member of our family. She did a spectacular job! He smells great, he feels soft, and looks like a whole new pup!! I am happy to have found a groomer from years to come. I, as many pet owners, know how difficult it can be to find someone who is trusted and has such a wonderful skill.

Wiggles and Wags is an amazing business! I have been taking my animals here for a long time now,…read moreand I completely trust them. It is a cute and lovely place. When I picked up my dog, Einstein he looked completely different in a good way. He looked wonderful. I will definitely going back!

All i can say is awsome! I've used Christi's service for a few years for dog walking, pet sitting…read moreand she even helped us train our dog. Christi's really is an all around life saver for any pet owner. Very trust worthy and flexible, highly recommended service! You can just tell when someone really cares for animals!

From the owner: In-Home Training, One on one dog training in your home personalized to fit your and your pets…read moreneeds. Servicing all of the Twin City area since 2001.

We ADORE Urban Animal Kingdom. Each of the walkers they have sent to us have been engaged,…read moreenthusiastic, and punctual. They provide daily reports of what happened on the walks with pictures and clearly know and love our dogs. They are marvelous and a HUGE improvement over our prior dog walker. They have even provided some rudimentary training to our dogs as part of their walks. I would not hesitate to recommend them.

We are so happy with the care and attention our pets get from Urban Animal Kingdom. It's so easy to…read moreschedule and communicate via the online portal. Highly recommended!

Setting up an appointment was easy and quick. I appreciated that the website laid out the prices so…read moreI was aware of what to expect. I was able to schedule and message over proof of vaccinations all before the appointment. Note that, messaging goes to a real person and is not just an automated line which is great cause I was able to receive a real response to my questions and verifications. The store location was nice and clean. Staff were friendly and attentive. Everything was a breeze from scheduling to checkout. Will definitely be back.

We have only ever had Ellie at Fur The Love of Pets groom our 13 year old Havanese girl and…read moreabsolutely hands down love her! She is amazingly caring with your dog and my girl comes home proud and happy with the perfect groom. We highly recommend Ellie! ( and we're picky) Thank you Ellie!

My dog Teddy is really happy coming here. I appreciate that very much. I definitely recommend this…read moreplace.

Does a good job. Price is reasonable. I don't have to wait for 3 hours to get my German shorthand…read morebathed and nails trimmed. The groomer here gets it done in an hour and a half.