I've been going to Katy Hardware at least 20 years. Today I received great service from the lady's…read moreand gentleman that helped me. Very easy to figure out where everything is. Great quality tools, and the lumber was what I needed. Will be back!

This is my favorite hardware store. If you are looking for something, they walk you right to it…read more They don't just point and leave you to search. If you are trying to create or repair something, they have suggestions. This is what a hardware store was in the past and needs to be again. Everyone is always so friendly, knowledgeable and helpful.

Great hardware store, glad to have them here in Katy. So much nicer than going to Home Depot or…read moreLowe's because it is easy to get in and out of. Usually find what I am looking for but when I can't there is always the larger stores. I read some of the negative reviews (very few) some people have left on their website and I couldn't disagree with them more, this is a great store to shop in. I guess some people just can't be pleased!

Be aware that each Ace Hardware store has a different owner. The location on S Mason Rd in Katy, TX…read moreis extremely rude. Customer service was very poor, and I would not recommend dealing with this store at all. Make sure that you are not buying anything on sale other wise you will experience a poor treatment.

Worried so far. Ordered a 5k order of residential lawnmower, trailer, and other things same day…read moredelivery, by the cutoff time despite having to call the online customer support to finish the order. Was given the number to the store that would be handling the order and delivery. six hours later, no online change of tracking information just "being prepared", I call the store to find out the manager cant tell me when the order will be delivered, and all i can do is wait for a call from the driver, of which she also didnt know when that would be. She tells me the store is backed up with 50 other orders, and they only have one driver and it will take the big truck. One driver? One delivery driver? No automatic relay of the order to another location that can handle the delivery and has the items in stock? Just left in total darkness without any idea at that location or the online customer service that i called again to see if they had any insight. all they could do is call the store themselves and heard the same story verifying that it is typical and is a corporate policy to only have 1 delivery driver at each location. thats embarrassing, and certainly not local store management fault. I'm worried about if i will get a complete mower in new condition.. so much for same day delivery, at least the guy online waived the 70 dollar delivery fee. no prioritization of large dollar items, no update or sms messages updating any change in delivery or status of delivery either online or via sms. Sitting here a day later with "wait for a call from the delivery driver" as my answer. I wanted to avoid this whole thing with the big box stores and look at what i stepped into... WE WILL SEE... I will be glad to turn this review into a glowing praise of Kiera and the TSC team at the Katy location and corporate policy that hobbles them,, but so far? Keeping my fingers crossed but not hopeful. UPDATE: later this morning get a text message stating delivery is on its way.. estimated arrival by 2pm YES!!!! EXCITED!!!,,, oh then i go online a little later in the day, and its now by 5pm... hmmmm...... such a good feeling to then be ZOINK,, not so fast buddy.. still keeping fingers crossed.. will let you know how it goes.. very hopeful though, c'mon Kiera.. kick it for me!! I know y'all can do it!!! -------LAST UPDATE-----SUCCESS!!! A day after order the mower arrived with everything else in perfect condition, new, gleaming glorious and glowing. I stand and applaud the team at Katy on FM1434 and bow to the excellence exhibited by Kiera, manager of the Garden and Tractor department for pulling that off for me. The delivery driver was a good guy and gave me the option to deliver around 7 or the next morning. Very cool. Excellence all around and Im now glad that I purchased this and chose the delivery option at this Tractor Supply Co location. Happy customer! Will certainly do business again. I need some trees.

I don't know why I keep coming to this place. Every time I come they don't smile at all. The only…read morepeople who smiles are the men who work at the back of the store. This time I called and asked if they had a certain item in the store and of course the answer was no and she hung up not even saying thank you for calling tractor supply or anything not even goodbye. I'm telling you these people who work at the front these ladies are rude. I'm not coming back and I'll make sure that my husband doesn't shop there anymore and my sons and I'm talking about my whole family who all goes there.

I want to recognize the manager on duty at Home Depot at Cane Island , Juan is the store manager…read moreand was very helpful and knowledgeable in regards to what we needed accomplished. Actually walked with us to what we needed to purchase and advised us on the product. Kudos Juan. We enjoy our experience at Home Depot when we are in need.. Cynthia/John

This new Home Depot has what I need and is much closer than to my home…read more I'm a regular at hardware stores because I like to DIY stuff like furniture, greenhouses and whatever. I use the Home Depot app when making my shopping list and from the app I note what aisle/bin my target is hidden in. If the store doesn't have what I want they will order it for me and ship to my home or the store. Often I find the prices are lower than competitors, even Amazon and Walmart.

Nice tool shop yet I couldn't find the ones that I was looking for. I'll come back again for…read moredifferent tools if I needed. Because of that service is fair to me. But I'll give it try next time!

12.12.22 stopped in here to pick up a tool for my hubby. We…read more(yes, I said we...I do demo too) are doing demo at our new house and we needed of a few large chisels. They don't need to be top of the line tools so these will work perfect. HF had a set of 6 on sale for $9.99!!! Bonus! Love finding what I need on sale. This location was super tidy. The cashier (I did not get her name) was so helpful and friendly. I would definitely return to this location. ( please build a location in Magnolia!)

This is my happy place. I come quite often. Not necessarily to shop, but to go sit a commune with…read morethe KOI or wander the plants to see the wild butterflies. The staff are simply wonderful, genuinely friendly, and extremely helpful. Also, they hand out KOI pellets to those of us who are addicted to them. I have had the privilege and pet the KOI while feeding. It's unlike any other experience you've had. My most recent visit was to pick up some "Dirty Dirt" which is dirt made from food waste compost from the Heights area of Houston. While they're much more expensive, its top quality product and all of my plants thrive living in it. I planted my most recent batch of garden plants, several different types of Certified Organic/Non-GMO potatoes (the plants are sprouting thru the dirt and it's only been a week!). In addition, I got an Orange tree, Swiss Mint, and a few other little goodies for my back yard. The staff answered all of my questions and I went home feeling like I had a true experience. I spent 2.5 hours there, they were very peaceful and happy 2.5 hours. I highly recommend spending some time here.

What a fun and (serene) shopping experience. We drove aaallll the way from Downtown to check out…read moreNelson Water Gardens & Nursery, and I was expecting a nice selection, but they exceeded my expectations. If you have a koi pond or are thinking of getting one, start here. They had so many in various sizes, an assortment of fish, lillies and other water plants, fountains... and then your regular nursery selection. We bought some stuff for algae control, a water pump, and some faux wood floaters made from cork.

Garden dept. today. Got some bricks out of the display that was clearly marked $.25/each. We get to…read morethe garden dept. checkout and the lady( Gwyn)says that they're $.59. I said that the sign said "$.25/each". She's says "no, the red ones are $.25/each". I had to carry them back and get the red ones, which are also marked $.25. Then she won't let my wife pay for the supposed right ones while I go back and get them. She says "I'm not ringing them up until I make sure that he gets the right ones." Like I'm going to pull off the big brick heist by taking the wrong ones which in fact, aren't the wrong ones. I get it that it's hard to get competent help but maybe a little training is useful. I understand that it's hard to teach someone common sense . Another issue, in the lumber yard, they have all the lumber carts parked in front of the pressure treated 2/4and 2/6. Difficult if not dangerous to have to climb on top of the carts to get one of the more common items of dimensional lumber. Management is really setting the store up for trouble there.

Ordered some laminate flooring for the ENTIRE home (probably an $8000 job). Tried to get the person…read moreout to measure the home for the amount of flooring to be delivered. At first they were suppose to call within 24 to 72 hours to confirm the date and time. They never called. I had to call the store. The store called back within minutes to say the service person would call me the day of my service between 6am and 8am to let me know when they are coming that day. It is now 9am and they have not called. I guess Home Depot really doesn't want this size of job. I am off to Floor & Decor. Too bad, I never had a problem before with Home Depot Cheryl S.

I came in with a part not knowing what kind of faucet it was from and they cross checked several…read moreareas and found a replacement. They unfortunately didn't have it in stock but told me where I may find it. I had no luck but was able to find it on Amazon. I checked it against the faucet the had quoted it was from and it looked totally different. But the part looked the same. I decided to risk it and order the part anyway. As it turns out....they were right. The faucet canister slid right in and my leak was fixed. Knowledgeable, friendly staff that go above and beyond to help you even when they don't make a sale. But don't worry they will next time because they have my business for sure and I happy to recommend them to whoever needs plumbing parts. Nice job guys.

Do not buy appliances from Ferguson Katy. No company could have messed this up worse and i regret…read moredoing business with them. The sales guys will lie about availability just to make a sale, and then they don't communicate with you at all about a backorder or dates. The warranty dates will be way off because they don't update the actual install dates with manufacturers or give you any kind of install ticket, costing you months of warranty time. it is a jumbled mess over there and they are completely unapologetic about their huge mistakes. The only positive is some of their installers are great.