Avoid this Ace Hardware location. I brought in a screen for repair, and the first attempt was…read moreunsatisfactory and had to be remade. The replacement was also unsatisfactory. When I raised my concerns at pickup, they were dismissed rather than addressed. Everyone makes mistakes. What matters is whether a business stands behind its work. After two unsuccessful attempts and poor customer service, I lost confidence in this store and would not return.

Great hardware store, glad to have them here in Katy. So much nicer than going to Home Depot or…read moreLowe's because it is easy to get in and out of. Usually find what I am looking for but when I can't there is always the larger stores. I read some of the negative reviews (very few) some people have left on their website and I couldn't disagree with them more, this is a great store to shop in. I guess some people just can't be pleased!

I don't know why I keep coming to this place. Every time I come they don't smile at all. The only…read morepeople who smiles are the men who work at the back of the store. This time I called and asked if they had a certain item in the store and of course the answer was no and she hung up not even saying thank you for calling tractor supply or anything not even goodbye. I'm telling you these people who work at the front these ladies are rude. I'm not coming back and I'll make sure that my husband doesn't shop there anymore and my sons and I'm talking about my whole family who all goes there.

I'm writing this review to bring serious attention to an ongoing issue at both the Bridgeland and…read moreTomball Tractor Supply Co. locations regarding the use of the pet wash station. Every time we've made the effort to drive out -- often 30 minutes each way -- with our baby and our dog, we've been met with repeated refusals from employees to use the pet wash. The excuses vary each time: "It's under maintenance," "We're about to close," "Someone else is using it," or vague reasons that feel more like avoidance than valid operational concerns. On several occasions, we weren't even allowed to check the pet wash ourselves to verify the claims. It's extremely frustrating and frankly feels like the staff simply doesn't want to deal with customers using that service. As loyal customers who have chosen TSC for both pet supplies and convenience, it's incredibly disappointing to receive this kind of treatment -- not once, but multiple times, across different locations. The lack of accountability and consistency in customer service is unacceptable. I hope this review brings this issue to the attention of store management and the corporate team. The pet wash is one of the advertised features that brings people into your stores -- please ensure your employees are trained to either provide the service as promised or communicate honestly and respectfully with your customers.

Everybody was very helpful and kind. A big thank you to Angel who stood by to help while I spoke…read moreforever on the phone for the person I was buying for.

This new Home Depot has what I need and is much closer than to my home…read more I'm a regular at hardware stores because I like to DIY stuff like furniture, greenhouses and whatever. I use the Home Depot app when making my shopping list and from the app I note what aisle/bin my target is hidden in. If the store doesn't have what I want they will order it for me and ship to my home or the store. Often I find the prices are lower than competitors, even Amazon and Walmart.

Nice tool shop yet I couldn't find the ones that I was looking for. I'll come back again for…read moredifferent tools if I needed. Because of that service is fair to me. But I'll give it try next time!

12.12.22 stopped in here to pick up a tool for my hubby. We…read more(yes, I said we...I do demo too) are doing demo at our new house and we needed of a few large chisels. They don't need to be top of the line tools so these will work perfect. HF had a set of 6 on sale for $9.99!!! Bonus! Love finding what I need on sale. This location was super tidy. The cashier (I did not get her name) was so helpful and friendly. I would definitely return to this location. ( please build a location in Magnolia!)

This is my happy place. I come quite often. Not necessarily to shop, but to go sit a commune with…read morethe KOI or wander the plants to see the wild butterflies. The staff are simply wonderful, genuinely friendly, and extremely helpful. Also, they hand out KOI pellets to those of us who are addicted to them. I have had the privilege and pet the KOI while feeding. It's unlike any other experience you've had. My most recent visit was to pick up some "Dirty Dirt" which is dirt made from food waste compost from the Heights area of Houston. While they're much more expensive, its top quality product and all of my plants thrive living in it. I planted my most recent batch of garden plants, several different types of Certified Organic/Non-GMO potatoes (the plants are sprouting thru the dirt and it's only been a week!). In addition, I got an Orange tree, Swiss Mint, and a few other little goodies for my back yard. The staff answered all of my questions and I went home feeling like I had a true experience. I spent 2.5 hours there, they were very peaceful and happy 2.5 hours. I highly recommend spending some time here.

They did an excellent job in installing my water feature. Their customer service was excellent and…read morewould highly recommend them.

Garden dept. today. Got some bricks out of the display that was clearly marked $.25/each. We get to…read morethe garden dept. checkout and the lady( Gwyn)says that they're $.59. I said that the sign said "$.25/each". She's says "no, the red ones are $.25/each". I had to carry them back and get the red ones, which are also marked $.25. Then she won't let my wife pay for the supposed right ones while I go back and get them. She says "I'm not ringing them up until I make sure that he gets the right ones." Like I'm going to pull off the big brick heist by taking the wrong ones which in fact, aren't the wrong ones. I get it that it's hard to get competent help but maybe a little training is useful. I understand that it's hard to teach someone common sense . Another issue, in the lumber yard, they have all the lumber carts parked in front of the pressure treated 2/4and 2/6. Difficult if not dangerous to have to climb on top of the carts to get one of the more common items of dimensional lumber. Management is really setting the store up for trouble there.

Ordered some laminate flooring for the ENTIRE home (probably an $8000 job). Tried to get the person…read moreout to measure the home for the amount of flooring to be delivered. At first they were suppose to call within 24 to 72 hours to confirm the date and time. They never called. I had to call the store. The store called back within minutes to say the service person would call me the day of my service between 6am and 8am to let me know when they are coming that day. It is now 9am and they have not called. I guess Home Depot really doesn't want this size of job. I am off to Floor & Decor. Too bad, I never had a problem before with Home Depot Cheryl S.