Pet Smart employees are so helpful and will guide you toward the products you're looking for. They…read morewill help you select if you are unsure, tell you what the difference is in the products. there are always dog treats at the checkout, and our dog is fully aware of them. she loves walking through the store with us and eight times we let her pick out her own treats. We are very satisfied with PetSmart, especially being able to wash your pet for $10 which includes the towels, shampoo, conditioner, and brush your comb. Also, you can dry your dog with their electric dryer. It's an all-around pet place to go with full service.

My boyfriend and I brought our dogs there last week, only to walk in and to find that the groomer…read morewas screaming at one of our dogs as she yelped in pain because he had her front paw up past her back well beyond her range of motion. If I didn't shout to stop and let her go... he would have broken her leg. He looked up and laughed saying "oh is this your dog" she was visibly shaken and in pain. We left immediately- the fee was waved for the hack job they did, but more than that- the physical pain and trauma they did to my dog. We contacted the veterinarian who stated she was very fortunate I walked in and they monitored her for damage. She was sore and had a limp for 2 days following our trip for a simple nail trim and grind. We called and spoke to the district manager who initially laughed at my boyfriend for being upset and then later apologized for doing so. They stated they would review the video- and get back. They never did. There is nothing this company can do for our family- we just wanted the acknowledgment that this occurred and apology, along with a promise that this won't happen to anyone else. This company cannot do that... each day, they put dogs in harms way; it's disgusting.

They took very good care of our elderly cat. He did fine for them as a first-timer. It was clean…read moreand orderly and separate from the dogs.

All of the staff are friendly and professional. My dog Daisy has stayed overnight on several…read moreoccasions and she enjoyed her time here.

We've been going to Smithland in Westfield, MA, since they opened. Even though we've moved to West…read moreSpringfield, we continue to shop there. They have everything you may need; pet food, indoor & outdoor plants and trees, an abundance of beautiful outdoor furniture, high quality birdbaths, mulch of all types you can imagine. It's the only place where we buy our Advantix flea & tick treatments for our dogs The staff are very friendly, helpful and informed about where to find what you need and will happily escort you to the proper location. Some of their products are high in price and some are priced wicked good! The value and high quality of their products and plants are terrific and I've never had any plants die on me, ever! They have a great return policy and as an added bonus, they have a rewards policy. If you sign up for texts and emails, you'll receive coupons. They also carry beautiful perennials, annuals and trees So many beautiful decorative items for your home and garden! I love to poke around at Smithland. I always find something that I love!

What an amazing place! I'm new to the Westfield area and was looking for a pet store as there were…read moreno Petco stores locally. I thought a store that was for pets and gardens wouldn't have mo dog's favorite treats, but I was amazed to be wrong! I found so many treats, much more than those dirty Petco stores! And it was extremely clean! My dog loves pet stores (she's a social butterfly) and met a ton of friends. The garden side had gorgeous plant, but ended up getting some basil to grow in the window. I wish I had a backyard as they had beautiful furniture at great prices. Can't wait to go back!

Every time I have visited this store I have had excellent service. I'm a new classroom pet parent…read moreand have been so supported in every step of the way by this particular store. Nicki initially answered all the questions about the baby stages, helped us pick a dragon, and helped get all the necessary gear while removing all The things you read you need. Today, Nicholas was super helpful in supporting the beardie's juvenile life and needs. I'm impressed with by the customer service and highly recommend this store. Thanks Nicholas!!

I noticed poor Venus the parrot cage conditions haven't changed. You told me to reach out to…read moreyou for what I've voiced my concerns you obviously could care less about it. Ugh hate your store

JL and his staff are the best! Pleasant, accommodating and all around the best team. Lauren has…read morebeen our groomer for well over ten years (two dogs) and she is the best! Loving, caring and patient with our nervous pup. We wouldn't go any where else. She's tops.

Fuzzy pants took my elderly pitty and my snowshoe cat who had never been groomed before. They were…read morehospitable and both animals were happy when I picked them up. Reasonable prices and the staff were very nice. Would recommend them for

Have always had wonderful care here.They truly care about the birds. I would recommendread more

The BEST place to buy and/or board your bird. We bought an opaline olive Quaker and Janet and staff…read moreknew which baby bird would be perfect for us. They are patient with customers and so welcoming and obvious how much they love birds. We've only had Lenny a month or so but he's incredibly friendly and social due to all the hard work Janet and staff put into hand-taming him. I wouldn't go anywhere else. From your first question to when you leave with your bird and a packet of priceless info --- they want to see you and your new bird succeed.

You would never know it was there if didn't look. A warehouse in the industrial section of south…read moreHadley houses one of the most interesting dog supply shops. Everyone is so nice and friendly. Of course it's dog friendly. It's not a typical "store". There are isles with bins of products to choose from from treats, to toys, leashes to dog tents. Training books to tennis balls. All reasonable priced. It's a well kept secret that every dog owner in the area should know about. I highly recommend them.

my experience from this store is "fantastic" they know their products,their service is Great, best…read moreplace i've found.... i buy heating pellets there and they can tell me what works great for my type of stove.... and the prices are very competitive, and sometimes better then most places... love this place, and their crew is great '

Excellent service! We went in to purchase new dog food for our 1 year old pup... they could explain…read morethe difference and the benefits of each brand of food for our dog, transitioning from puppy to adult food! Extremely knowledgable and helpful!

Jay is great with my pup Roux! Thank You. We have been going here for dog training. He is very…read morepatient with the dogs he is training and extremely knowledgeable.

This place is awful. They have a program where if you buy 10 bags of premium dog food you get the…read more11th free. My dog only goes through 1 large bag of Hill Science Diet every 5-6 weeks. Three visits ago they told me that the next one would be free. When I went the next time they said the same thing, your next bag will be free. I thought "ok, I must have misunderstood them the previous time". When my husband went in tonight they said " your next one will be free". He made them print out all of the purchases and we had bought 13 bags. They charged for all of them then just kept stringing us along! This store and that program are a ripoff. I'll go to Westfield Feed from now on.

Wow...Amazing Vintage wear and the value???? What???? Incredible....I bought my wife 4 dresses and…read morehair barrete which she gave us for free) for the price of a full price Anthropologie Vintage style dress...Happy Wife Happy Life Shop ...Beverly helped us and spoke to us the whole time and wasn't annoying..she was personable and helpful...we will definitely be back a lot mor often