My visitors are always efficient, staff is friendly - the key is I am there to drop packages or…read morepick up not engage in extra services. The information given and the manner given is very professional and friendly. When I have had questions like scheduled pick ups they have the answer or get the proper person so the information is correct.

Here I am again making another review for this place. I tried again to give them another chance as…read moreI thought maybe it was circumstantial with my previous packages. This time I believe the delay was intentional. I make custom items for people and rely on great shipping services so that's why I choose UPS. Please also note that my husband is a driver for UPS so I know EXACTLY how the shipping process and cut off times work. I know exactly when the stores get swept. On Friday, June 14th, I dropped off a package at this location. I asked the tall slim lady with brunette hair if the store had been closed out/ did I make the pickup for today? She said "why do you care, it's only ground"? These were her words verbatim. Now I just brushed them off because I knew I had made the cutoff because it was way before 6 and the driver was just getting there. Mind you, I dropped off a package a few days before and was told by the short small lady that as long as it is before 6, then all is good. (She's great by the way.) so today I decide to track the package because it should be out for delivery. I know this because I ship to this area frequently. When I look, I see that the package has sat in the store the ENTIRE weekend. That means it didn't get picked up until Monday!! So this store deliberately let this package sit for 2 SWEEPS just because I asked if I made the cutoff. Yes, stores get swept on Saturday too!! My package shows a Wednesday delivery. Now when I bought the label, I was told a TWO DAY delivery. It has ALWAYS taken 2 days for my packages to be delivered to this location. This store has already made me loose the business of a state representative because of their delayed shipping, now I have to refund this order to a client because of nasty staff trying to be funny. Like I said, I've tried my best to give this store the benefit of the doubt, but it is the ABSOLUTE WORST and I do not recommend if you need your packages sent. Go to Prince Frederick. Never had an issue with that location ever!! Also, for the comment that the manager made below, total BS. I can during the week around 4pm. I know the pickup process. The package was to be delivered on a FRIDAY so how could I come on the weekend?? Make it make sense!! It was your store because that is what the customer service dept for UPS told me when I called in. So just stop.

Terrible and Unprofessional Service…read more USPS in Upper Marlboro has been incredibly frustrating. I was expecting packages today that were too large for my mailbox, but instead of delivering them to my door, the carrier marked my address as "vacant" and returned the items to sender. I literally saw the carrier in my neighborhood. After calling customer service, I was told this particular carrier marks mail as "vacant" if people don't check their mailboxes frequently. That's absurd and unprofessional. Now I have to wait another day for redelivery, all because of laziness or personal assumptions. Completely unacceptable.

Despite living in the area for over 20 years, this was my first time visiting this post office…read more It's an older building, so it was a little chilly inside. It's also small. Three windows were open and i was out in 20 minutes, despite the line ahead of me. The rep I had was very nice and friendly. I would return.

They could not lock the package bin so we can ship after hours. Why have a self scanner if we cant…read moreuse it?

My landlord is 89 years old. He has a long driveway. Some nights I stay at my boyfriends and can't…read morecheck the mail. A mail carrier left a package at the mailbox in the rain. They did not attempt to leave at the door as they are required to do. I was infuriated when I saw it this morning. At the end of the driveway, saturated. This is inexcusable. Do better.

Living in Eastport it is wonderful to have such a good post office nearby. Service is always…read morefriendly, fast and efficient. People working there have always been knowledgeable about mailing options for me. being a small business owner it's important to work with people that know what they're talking about. my wife and I also renewed our passports there and the service was quick and easy. I saw a variety of reviews but as far as I'm concerned they are a 5+ star USPS location.

If you don't want to do your job, that's not the customer's problem…read more I've been coming to this post office regularly and have never felt the need to leave a review before, but today's experience was unacceptable. I came in for a simple transaction and said hello when I walked in. Instead of being greeted professionally, the employee looked at me with a blank, lifeless expression, as if I didn't exist, and simply told me to wait, even though there was no one else there. She gave me a condescending attitude and made me feel as though I didn't know what I was doing. When it was finally my turn, she seemed more interested in avoiding the transaction than helping me and told me I could just use the kiosk instead. Customer service requires basic respect and professionalism, and unfortunately I experienced neither today. Customers should not be made to feel unwelcome or disrespected for simply asking for assistance. Very disappointing experience. I think her name was Tanisha I barely remember

I had a great experience as a customer here. Kudos to the clerk who helped me look over my…read morepassport renewal application. It was received by the passport office in a timely manner. Good job !

I'm a new resident in the Laurel area, when I purchased my home I wasn't given the mailbox key…read moreFebruary 11, 2026 , I paid $40.00 for a new lock today which is March 11, 2026 it's has been 33 days no key, no mail, I have visited the post office twice the two evening female clerk states no key, no mail, I requested to speak to a post master their response, he workers out of several location and stated my mail is located at a post office that's not open to the public, I am requesting an investigation, this issue need to be address to hold someone personal property as sensitive as there mail is unacceptable,

The staff was not the friendliest, but I appreciated the speed of service. The store appeared dated…read morebut clean.

I mailed medical supplies internationally using express mail almost 2 weeks ago, and it has not…read morebeen delivered yet. I paid almost $80.00 for this service and was told it would take 3-5 days to be delivered. I am so disappointed and disgusted at this post office in Pointer Ridge Bowie. I was lied to and my money was taken under false pretenses. When I inquired about the delay I was told in a very dismissive manner to call a number on the back of the slip. How utterly horrible! What poor customer service!!

"A year has passed since I wrote my note," the narrator reveals before laying bare that he "hope[s]…read morethat someone gets my message in a bottle" in the Police's 1979 number one, UK chart-topping, hit song of the same name. But what if, instead of those pleas echoing from the vocal chords of an island castaway, they were delivered matter-of-factly from one of the many soon-to-be-satisfied patrons of the U.S. Post Office located at 10901 Rhode Island Ave. in Beltsville, Maryland? First, we would lose all manner of suspense in the lyrics credited to Sting; and, second, the narrator's devastating visual discovery of "a hundred billion bottles washed up on the shore," signifying that he's "not alone in being alone," would never have happened, because the bottle, carefully sent via USPS, would have reached its intended destination within the relayed projected time.

Customer service was great at this location. I went here yesterday for the first time to inquire…read moreabout passport services. I spoke with a staff member who was Asian, I'm sorry I didn't get his name but he was so helpful in answering my questions and explaining the process. I was impressed and appreciative. I went back today with my documents and a young lady named Shawnte assisted me. OMG, she was so pleasant and helpful, she patiently took care of my documents and gave clear instructions, at the same time assisted other customers just as efficiently and friendly as she did me. It is refreshing to receive this type of service AGAIN! I have gone to several USPS locations in Rockville, Bethesda, Kensington, College Park and now Beltsville. I have to say the service and tone of this Beltsville location is superior than the others. I say it's refreshing because in today's world the type of service we receive is horrible. It's absolutely horrible to call any business for assistance and receive appropriate service. We're lucky to get a person on the phone and one who can actually resolve the issue. Thank You Beltsville USPS!! You're doing something right !!

The Customer service is the reason I give 3 stars…read more They do have bad work issues with Mail delivery when they regular person is out but (there's always a but ya know!!) they will go out of their way to fix any situation from having your mail delivered to someone other than you (they tracked it and got it back) to not getting mail at all. I'm confident in them fixing any issues but there have been plenty and this is why I took 2 stars but they are super nice and friendly and that means a lot for me!!!

Can you please stop dropping off packages that don't belong here. It be great if you could make…read moresure I get mine also!!!!!!!