Today I went to Trader Joe's. I wanted to buy reusable shopping bags. The kind young man A.Thom at the register told me there was a limit of three, and if you bought three, you would get one free -- so you were allowed to take a fourth bag.
When I got home, I saw that I only had three. My daughter had asked me to buy them so she could take them to her cousins in another country, and since she has four cousins, I needed to buy four bags.
So I had to drive back. I thought maybe I had forgotten one at the register.
When I returned, the cashier had changed. They took me to the manager. The manager Shawn said there was no such promotion, that he would not give me one I forgot at the register, and that I could either buy another one or return the three I had purchased. I said, "But that's what I was told." Maybe the cashier was mistaken, but at that moment I believed I was entitled to take four.
Also, this Trader Joe's is 25 minutes from my home. If I was just going to buy that one bag, I could have gone somewhere only 5 minutes away. I said, "Did I really come all this way for nothing?"
The manager's attitude embarrassed me. He acted as if I was lying. If I were going to lie, I would have said I bought three and only went home with two. Besides, I am Muslim. It is Ramadan, and I am fasting. Why would I lie for $3.99? I was truly very hurt.
In the end, I paid and bought one more. But I found his behavior very rude. He said he would ask the cashier the next day. I don't want to put the cashier in a difficult position. Maybe he was mistaken. But I found the manager's behavior very unpleasant. I won't be shopping at Trader Joe's for a while. It will take me time to get over this
Today I went to Trader Joe's. I wanted to buy reusable shopping bags. The kind young man A.Thom at the register told me there was a limit of three, and if you bought three, you would get one free -- so you were allowed to take a fourth bag.
When I got home, I saw that I only had three. My daughter had asked me to buy them so she could take them to her cousins in another country, and since she has four cousins, I needed to buy four bags.
So I had to drive back. I thought maybe I had forgotten one at the register.
When I returned, the cashier had changed. They took me to the manager. The manager Shawn said there was no such promotion, that he would not give me one I forgot at the register, and that I could either buy another one or return the three I had purchased. I said, "But that's what I was told." Maybe the cashier was mistaken, but at that moment I believed I was entitled to take four.
Also, this Trader Joe's is 25 minutes from my home. If I was just going to buy that one bag, I could have gone somewhere only 5 minutes away. I said, "Did I really come all this way for nothing?"
The manager's attitude embarrassed me. He acted as if I was lying. If I were going to lie, I would have said I bought three and only went home with two. Besides, I am Muslim. It is Ramadan, and I am fasting. Why would I lie for $3.99? I was truly very hurt.
In the end, I paid and bought one more. But I found his behavior very rude. He said he would ask the cashier the next day. I don't want to put the cashier in a difficult position. Maybe he was mistaken. But I found the manager's behavior very unpleasant. I won't be shopping at Trader Joe's for a while. It will take me time to get over this read more