(Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

Customer service is not helpful if u have an issue. I've bought from custom offsets/ fitment…read moreindustries 3 times but this last experience so far has been terrible. This is the last purchase I'll make with them. All the had to do was make the experience easier but they wasn't interested so they lost me as a customer. Hopefully this review will help someone else make their decision before using this company.

Joe was clearly knowledgeable in his trade. A true expert and a true conversationalist. Joe made…read moreour experience of just coming in to have an exhaust manifold resurfaced extremely fun. We will definitely return to this establishment if we find ourselves back in the area in the future, and we will make sure to stop in to talk to Joe!!

From the owner: Automotive Supply Co Provides Paint Supply, Custom Colors, Color Matching, and Color-matched Spray…read moreCans to the Appleton, Wi Area.

What a gem. I would rather come here than the other chain auto stores for the personal service I…read morereceived. Not only were their prices a whole lot better but they also carried my parts to my vehicle. I had bought some brake parts for my vehicle. Pads,rotors the whole shot. I had trouble getting the rear pads to fit. I called them up and they came out... To my house... With an upgraded set of pads that fit. No extra charge. Apparently there were two different style of pads for my vehicle. What awesome service! Customer for life here!!! Will recommend them to anyone!! Top notch!!

Found parts for restoring my old cars. The counter people are very efficient at finding the parts…read morethat other stores said where not available.

They cant deliver parts after you pay for them. Then only allow the specification salesperson who…read moresold you the item to help you. Wouldn't be a big deal but Zach doesn't answer or return calls or emails. He'd prefer to hide. Even when I asked to cancel my order they told me only my salesperson who doesn't answer me can refund my order....

Horrible communication. Horrible customer service! They do not call you back when the parts get…read moreshipped to Appleton. When you get there, the parts are either junk or not as they described. Pretty much a waste of time. They will literally take two weeks to do anything.

Superb staff, know what they are talking about Fast friendly…read moreservice unlike Orielly's (check my review there) Prices out do competitiors as they price match Even if they do not have it they can get it locally same or next day with no shipping costs added

This company appears to prioritize profit over customer satisfaction…read more I had two separate orders with Fitment Industries, and both experiences were frustrating. On 5/27, I ordered an NRG quick release. After about a week and a half with no updates, I called and was told it was in the process of being shipped. Around the same time, I placed a second order for a wheel and tire package totaling over $1,200. I ordered over the phone with a sales representative named Kyle. I specifically asked about wheel availability, and Kyle assured me they were in stock and could ship that same week. The wheels arrived in two separate shipments, but the NRG quick release never showed up. When I opened the wheel boxes, I immediately noticed a large lip--nearly half an inch--where the spokes meet the barrel. None of the photos on the website clearly showed this feature. When I contacted customer service, I was told that the photos contain a disclaimer and that the issue was essentially my responsibility. I wanted to exchange the wheels for a different set, assuming it would be a straightforward return since the product looked significantly different than expected. However, after speaking with Zeke, one of the managers, I was informed that I would still be responsible for a restocking fee. Over the course of several days and multiple phone calls, I received conflicting information from different employees. One employee even stated that he routinely warns customers about this issue because it happens frequently. I was also unable to get a clear answer regarding the status of the NRG quick release, so I contacted NRG directly. They immediately informed me that the part was on backorder and that Fitment Industries would need to cancel the order. This was information that should have been communicated to me from the beginning. As it stands, I'm still expected to absorb the cost associated with returning the wheels, despite the product not matching my expectations based on the website images. Between the lack of communication, conflicting information, and poor handling of both orders, I will not be purchasing from Fitment Industries or any affiliated companies again

The staff has very little knowledge of the wheels and products they sell. They recommended a wheel…read morethat didn't fit my vehicle, and when I tried to resolve the issue, I was told I had to pay to ship it back. Based on my experience, the business was dishonest, misleading, and frustrating to deal with. I would not recommend them and suggest looking elsewhere.