Nurse Amy Brasco was rude when I arrived to visit my mother. My mother is hearing impaired and…read morethis facility refused to provide a quiet place or let me purchase a phone for my mother in her own quiet room. Violation of MN elder abuse laws to isolate a vulnerable adult from family members. Maybe also a violation of the disabilities act?? They sure didn't mind collecting her 8-$10,000 per month and I don't think it was asking too much for a little help with her telephone needs. If you love your family member find a better place for them. I will say kudos to the actual caregivers working here who are all very nice but didn't have the authority to help. Lillie in particular tried her best to help.

They are not the cleanest, they had centipedes and dead mice around. I had family members complain…read moreabout having wet laundry or not even having it done some employees are very stern with how they talk, it's probably 1 or 2 employees who had made copperfield comfortable for our family. I wish that they didn't hire anyone, my family has talked about getting their meds late due to having "short staff" i wanted to trust that they will get back to being the copperfield we all enjoyed and loved. Hope to see better.

My mother-in-law moved to The Heathers in June of 2025. It was the best decision ever. My husband…read moreand his sister toured a LOT properties. My MIL was very nervous at first and there definitely was an adjustment period. But, the staff and other residence were super welcoming. After six months, she has found her people and has settled in. She loves going to her exercise class, hanging out on the front patio (weather permitting), and coffee clutching with her friends in the great room. The food is really good. Homemade soups! The units are well-maintained and perfectly sized. Did I mention that the staff is kind and helpful? We love it!

I am a Family Practice physician who has over 30 years of experience working with assisted living…read morefacilities. My father is 83 years old and suffers from multiple medical problems including dementia and unsteadiness secondary to peripheral neuropathy with frequent falls. We made a decision as a family to move him into the Heathers Manor in Crystal MN earlier this year. This turn out to be a nightmare of a decision for which I would give a negative star rating if I could. Three incidents during his first two weeks of residency that made us move him out of this facility as soon as possible. In the first incident a staff member came in to put him to bed a couple hours before his usual bedtime and he told her that he wasn't ready to go to bed yet. This staff member subsequently stormed out of the room and slammed the door shut. When he called the nurses station a couple hours later so that he could be put to bed, no one came to his assistance so he called 911 and the paramedics came to put him to bed. In the second incidents his significant other took him out for dinner. When she brought him back later that evening the entry door was locked. There was a pendant with a push button located near the door which was the activated but no one responded so his significant other had to knock in the door multiple times before someone came to open the door. The staff member who finally came to open the door 30 to 60 minutes later berated her for knocking on the door and said to her "we don't work in the cotton fields anymore." My dad has unsteadiness secondary to peripheral neuropathy and can't stand for prolonged periods of time and has had frequent falls so he couldn't stand outside waiting a long time for someone to let him in. Apparently he was given a code that he could've used to open the door but he has dementia and his significant other wasn't given the code. In the third incident he needed to be moved from his chair to his bed and the staff member who came to assist him scolded him for being "slow" and that he needed to "hurry up." My dad is a vulnerable adult and was paying top dollar to get the higher level of care that he needed and instead he was treated rudely and with disrespect. He paid the full amount due for the couple months he ended up spending there until we could find a new facility for him but they wouldn't refund him the $1500 move-in fee as it was "nonrefundable" which I think is criminal since he was ready to move out of the facility after his first couple weeks there because of his mistreatment. I filed a complaint with the Minnesota department of health. It turns out that another resident froze to death outside the facility around the time that my dad was locked out because he also was locked out and could not get back in. I would strongly recommend not to have your love one become a resident of Heathers Manor. If you know of any other social media sites that I can tell my dad's story I would be very appreciative as I want to let as many people know what a dangerous facility this place is.

Can't think of anything good to say. Never answer the phone or respond to Emails at allread more

Our mother was in this place for a month (Jan. 2024) and developed C-Diff. Instead of being…read moretreated for it, they let her suffer (and I do mean SUFFER) in agony, and when she was soiled, they wouldn't clean her up for hours. We asked for her to be bathed so her skin wouldn't be so irritated, but they only bathe residents once a week, no matter what. They placed her soiled clothing in garbage bags for family to take home to wash, and the stench in her room from the bagged up, infectious, laundry was over whelming. When we brought our concerns to the powers that be, we were told, in a nutshell, that if we didn't approve of how they did things, we could pack up our mom and leave. This wasn't a one-time event... the entire month she was there she was ignored, forced to eat (which made her vomit), the daily PT was was to receive was sporadic at best. This was our first experience with transitional housing (rehab) and did not know what to expect, but we sure expected better than what we got! We will NEVER use this place again!!! And.... two days after being released from this "care" facility, our mom was back in the hospital because the C-Diff was that bad. Their lack of care made our mother very, very sick. Zero out of five stars. Not recommended. Wish they could be closed down.... Or fined.

Office experience:…read more The front desk operator will hang up on you if she does not want to do a task that is not to her liking...

Both our parents were residents of the transitional care/rehab unit at various times over a few…read moreyear period (2021,2024)If you are considering care here please be cautious. We moved both our parents out of the facility due to our concerns for their safety and wellbeing. We raised concerns multiple times with several levels of leadership and did not see any significant change in care. We were assured that improvement was/is occurring but we did not see the fruit of these apparent efforts. We have concern for others seeking care. Be aware that a care facility can meet state assessment benchmarks but still provide substandard care on a day to day basis. We found this to be true here. The other negative reviews we read totally line up with our experience. Our loved ones deserve better.

can't wait to take my son out of this place. They welcome you with open arms and then once they get…read moreyou in there, they change all the rules everything that we signed up for they took away from him half the staff shows up late half the staff doesn't show up they took away my son's private help and I would give that a thumbs down and removing him ASAP. also, my granddaughter got bit by a bat inside the home yes Evergreen a bat

Reviews Evergreen Homes…read more Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! MATT BROWER 10 reviews 11 months ago Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Reviews Evergreen Homes Google review summary 5 4 3 2 1 4.0 (4) Reviews Sort by Most relevant Newest Highest Lowest SKP 2 reviews No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ... More Patty Bradley 4 reviews 2 weeks ago New well, isn't it beautiful on the outside, but on the inside it's another story. My son went to this home and they promised him the moon, and then just a few weeks into it ,They pretty much took away everything they promised. I wouldn't ... More Sarah Hallmark-Brower 6 reviews·12 photos 11 months ago This is hands down, one of the best care homes in the Twin Cities. Eunie, the owner, is one of the most respected nurses in the Twin Cities and she goes above and beyond for her clients like no other. Also, she owns the homes with a Dr who can round right in the home. There is almost nothing that Eunie cannot do. 3 Luke Jenkins Local Guide·64 reviews·11 photos 7 months ago Beautiful Homes! SKP 2 reviews 2 minutes ago New No way! Never! Don't do it. Never put your loved one here ! My story could make a Netflix movie. Unless they get new ownership and a new President, don't do it. They lie and tear families apart. The most horrific experience I have ever had! They should be shut down for the horrible, terrible things they did and the lies they made up. Thank God everyone realized and saw what they were doing and my mom is safe and out of there and I see her every single day. They purposely kept me from my mom. They are cruel, heartless, and I wonder how they sleep at night. There are a few nice staff, but most are 2-faced and lie. My mom is no longer being held hostage in their homes. I could give you graphic details and pictures but it's not worth it. They are not worth my time. Thank God everyone saw through the lies and got my mom out safely. Their doctor is worthless and doesn't have a clue how to do his job. Seriously, keep your loved one far away from this company. In the house my mom was in one resident died, then another one died shortly after, then my mom rushed to the ER. I started to fear something fishy was going on. The RN has zero personality and gives you zero confidence in her abilities. I could go on and on but I have said enough. Beware: If you report them to MDH or MAARC, the President will keep you from your family member. I am thankful for Ulissa, Ace, Ann, and Brooklyn. I certainly hope the 4 of you move on to a more reputable company and realize the terrible company you work for. It's a cult-like facility and actually scary. It's an absolute shit show. So glad my mom escaped their cult-like prison safely. They actually told me that Red Robin would be her home permanently. Then they pulled a stunt saying it would be shut down and moved her to the more expensive house to steal her money. The other house never shut down and the other 2 residents my mom lived with still live there. They wanted my mom's money. Thank you to the Guardian and the Ombudsman. You saw their true colors. My mom is free and safe and I get to love on her non-stop. The staff at her new facility are amazing and so understanding and loving. Night and Day Difference! Stay away please!

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

Before considering Heathers I'd encourage you to look at other properties instead…read more We intended to ease mom into assisted living at Heathers Manor by starting with an apt. at Heathers Estates, but we have lost our confidence that this is the best place for mom. To be fair, it may be that Heathers simply follows policies from parent company, Transforming Age. They arent exactly paragons of customer service either. All calls go to voice mail and I have never received a response to email inquiries. When submitting questions to Lang Nelson when considering their properties, I received an answer within a day. We are now moving to a Lang Nelson property, which also has more advanced care options when that time comes. Ironically, they used to own Heathers and it was hard to get an opening. Now, even in a tight housing market, they have more than 20 unrented apts. It's a downward spiral; less rental income means a tighter budget. A tighter budget means skimping on amenities and deferring maintenence, which will likely cause even more people to leave. Everyone here talks about how much it's gone downhill since TA bought it. Still, we had made good friends there, and when a 2 br opened up in December, we requested a transfer. We saw the apt twice, it didnt need major renovations and we assumed a February move in date. After no response or follow up we asked the director. Her response: On Monday, February 14, 2022, 03:29:54 PM CST, Kristel Lastine @heathersmanor.orgwrote: Are you aware of what the process is for apartment transfer? There is nowhere that states if a resident wants to transfer we must approve. So it is up to our discretion in the first place. My response: I was just going by the lease agreement. It basically says it's at tenant request and the fee is $1000. Other tenants confirmed that experience. Why was that process not followed? On Thursday, February 17, 2022, 01:33:02 PM CST, Kristel Lastine @heathersmanor.org wrote: I am aware of the lease wording. Yes, this was updated and changed per corporate for various reasons. The things we liked best about Heathers was the courtyard access and their indoor pool and spa. But the spa has only one working jet and is perpetually out of order. It's currently been out of order for over a month, and they may comsider it too costly to repair or replace. The pool is usually not properly heated and it's now closed evenings and weekends, the most popular times. There's a waiting list to get a garage. Some of them were destroyed by a fire and weren't rebuilt. Some of them flood during heavy rains or snow melts. They also transferred the director to another property without replacing her; stretching the Manor director to manage both properties. The Manor gets most of her time and attention. She schedules one monthly meeting to address Estate tenants' concerns but mire than once rescheduled because she had more important things to do. Concerns or questions directed to her from Estates residents are treated as an annoying intrusion rather than an opportunity to provide any customer service. My questions and concerns have either been ignored or rudely dismissed. We didn't consider Lang Nelson the first time, assuming that a church owned non-profit would provide the most compassionate care, but we found that a for-profit business who knows that full occupancy maximizes their revenue and focuses on retaining their tenants provides a much better experience. Update: after following Heathers move out instructions, including cleaning the closet door tracks with cloth covered knife or screwdriver, we arrived to early move in at Cedarwood to professional cleaning crew preparing our new apt. We were concerned about move out deadline of noon on 31st. Mind you, with 20 vacant apartments, On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine @heathersmanor.orgwrote: Hi Deb - Per the lease if you extend to April 2 this would technically leave you responsible to pay through the whole month. Cedarwood said come early, no problem That pretty much embodies their different approaches to service. Ironically, if the director didn't dismiss our request to move to a two bedroom apt, we wouldnt have discovered the Lang Nelson experience. It's the single best thing we got from our Heather's experience.

The property is very outdated and expensive for the building location is not near anything that is…read moreavailable for Food or shopping the parent company

Last weekend I tried out The Kenwood with a friend for brunch. She had the chicken chilaquiles…read moreserved with Sergio's mole, chicken tinga, avocado crema, and a fried egg. I kept it simple and went à la carte with two eggs, roasted rosemary potatoes, and a pancake with pistachio butter. We both enjoyed our meals. They were flavorful and filling. The restaurant is cozy and is tucked away in a residential area. I would have never stumbled upon it so I'm glad I had it on my "to try list."

CHOSE THE KENWOOD RESIDENCE! The Administration,Nursing…read moreServices, Supports,&Activities keep my aunt very occupied with such a positive and warm atmosphere. She loves her daily opportunities to engage with a diversity of residents from various cultures,and backgrounds. Our family visits from around the USA and are very pleased with the Kenwood Residence. We have highly recommended it to our community,Faith communities and those seeking a wonderful resource for their Retired loved ones. WE APPLAUD THE WORK YOU ARE DOING!! WE COMMEND THE ADMINISTRATION AND STAFF IN GIVING PROFESSIONAL,LOVING AND COMPASSIONATE,SERVICES TO OUR SENIORS!! KEEP UP THE GREAT WORK!!

This community is beautiful and clean. Much more impressive than many others at this price point…read more The people at the front desk are always more than helpful and go above and beyond with the residents and visitors.