Last Wednesday, while preparing a return trip to New Hampshire from the Buffalo area my transmission fluid started leaking. I immediately reached out to the West Herr Nissan dealership at 4:30. After waiting an hour for a return call, I placed a second call. The service manager instructed me not to drive, and to have the vehicle towed to their dealership. The service manager then stated that they would not be able to look at my vehicle until Friday or Monday. My choices, a 15-hour bus ride home, a one-way car rental, or an extended stay at a hotel with no transportation until they figured it out. John at Lamarco's Auto Service, an extremely kind gentleman, put me in contact with Chuck at Transmission Exchange. Upon my arrival, my car was immediately put on a lift and the issue identified as a rotted transmission hose. During my wait, Chuck did everything in his power to make me feel welcome and comfortable. I was even invited to join the crew for lunch! Transmission Exchange diagnosed the issue, completed the repair and I was on the road within a couple of hours. After my negative experience with West Herr, I had given up on receiving any kind compassion regarding my circumstances. A big thanks to Chuck, Mom & the crew for restoring my faith in the humanity. You guys rock! Lisa read more

I took my car here after seeing that they had good reviews online. However, now i regret taking it there. When i first went there Chuck was very nice and friendly. called me back within a couple hours to let me know that my transmission needed to be rebuilt. He said it would take a few days. My vehicle ended up being there for 9 days before i got it back from the transmission rebuilt!!! when i got it back, immediately i knew something was wrong so took it back and spoke with Joe. Joe claims he drive it around and also had the owner Chuck drive it and both said it drives perfectly. Another week goes by and i take it back because its definately not driving perfectly as they said it was. Now this time Joe said oh yea i feel what youre talking about i think its the motor mounts but we dont fix that here we only do transmission work so youll have to take it to a general shop. Immediately i took it to another shop and within 10 minutes they found that one of the engine mounts was left loose and the bracket was damaged! This was NOT an issued before i took my car to Transmission Exchange and the fact that they refuse to help me now that they got their money is unbelievable!!! I will never go there again nor recommend anyone to trust these people with their vehicle. DONT DO IT!!! Once they get your money they will blow you off And not take accountability for any errors they made have made. Sincerely, Truly Disappointed Customer read more

My Son took his car there to get his transmission fixed and they absolutely ruined his car. They are refusing to now do any repairs on the parts they have broken as well. He had problems with the car only after driving it 20 miles from the shop. He had to incur tow fees as well to get his car towed back to his home. And the car was completely In drivable. And this company is not doing anything to help him out. Would not recommend read more

Absolutely fantastic people here. Our car totally broke down, and we called them initially to get it fixed. We weren't from the area, and they were quick to make moves to help us out. It turned out we actually had a warranty on the car and could go through our dealer to save money - this is something we didn't know until the owner of the shop guided us to check. He chose kindness over a big sell, and even gave us a ride to our car from the shop! Amazed with the generosity of the people at transmission exchange, and I'm so thankful they were there to help us through a difficult situation. read more

so upset and disappointed that I had to double back and give another terrible review! dropped my work truck off to these folks after just buying the truck from a mechanic that I know personally so there's no way I would ever have a concern about it being no mechanically sound! secondly I worked the snow storm this year (2024) for 5 days straight without never turning the vehicle off while plowing. just to take it to this place and allow them to keep it for 3 weeks for a plow replacement, oil change and exhaust work. I legit got the vehicle back and it broke down 45 minutes later, the mechanic said that it looked like someone had been messing with the engine because things were missing. HOW? when the vehicle was in your possession. super upset about this, if you have the patience to read this review, stay far away from the place. read more

Never under any circumstances take your vehicle here unless it is one of the older straight forward 3 or 4 speed transmissions. They had my 2005 Jeep Grand Cherokee for literally months trying to get it right. It ended up costing me well above 3 thousand dollars and it was still not fixed!!! An older car pre electronics, yes, maybe I'd recommend, otherwise save your money and go elsewhere. read more

They put a rebuilt transmission in my Chevy truck for me in 1994, so when I needed transmission work on my Dodge RAM in 2018 I went back. The same guy, Chuck, is still in charge! The place is not fancy, it really looks like it's from a previous century(well, it is). It's next to a railroad bridge in an industrial area of Ridge Rd. They took great care of me both times. I would not go to any other transmission shop. read more

Excellent experience with this place! Dropped off my car because the transmission was giving me a rough time, they let me know when it should be ready, how long it would take to order the part and install the new one. Gave me a very fair price for it as well! They were fast and I was on my way! read more