Very Honest Business! I thought the clutch was going out on my 2012 Mustang GT and asked them to…read morelook at it and to replace the clutch. They stated that the repair would cost around $1200 and they would look at it first and call me. I received a call about an hour later and they told me that I was just low on break fluid and that was causing my clutch peddle to not engage properly. They filled it up and said No Charge and it was ready to pick up! They could have just put in a new clutch and I would have never known the difference! I will recommend this shop to everyone that will listen. They also rebuilt the transmission in my sons 1967 Suburban and did a great job at a reasonable price! Thank you for your honesty and great customer service! Andy W.

I took my vehicle here after being miss diagnosed by a dealership. With the code that was thrown…read morethe dealership basically told me I needed a new transmission ($5,522). So I called around and landed on this gem of an establishment. I spoke with Wilson on the phone for a bit telling him what was going on with my truck. After picking up my truck from the dealership (the codes were cleared and it was driving fine) I brought it to the Transmission Masters. They looked it over, plugged into the computer and test drove it. Just like I said, nothing was appearing to be wrong while in there so they couldn't tell me anything except keep an eye on it and bring it back if it happens again. This wonderful company charged me $0 vs the dealership charging me $130 for a missed diagnosis. All of the conversations I had with them both over the phone and in person made me trust there abilities to trouble shoot problems, fix vehicles properly and communicate in a professional way like they are treating you as if you were family. I hope I don't have any further transmission problems with my Tundra, if I do though Transmission Masters will be the ones to earn my business. Larry- Hendersonville TN Moral of the story: don't ever change you transmission fluid, I am learning this the hard way.

These people have fixed a few different issues on my cayenne and each time they were very…read moreprofessional. Good communication and thorough in explaining the issues too I'd highly recommend this shop

I would like to say that Christopher is the absolute best. He always goes above and beyond for you…read more I had an issue with my car, and of course the dealership( infinity) said it was not covered.. Christopher fought for me and made sure the dealership covered the cost . He kept me in the loop about everything and unlike other places he knows how important it is to have your car fixed and back to your promptly. Even though I live in Bellevue which is a drive from Hendersonville, This is the only place I go to have my car serviced for anything including oil changes!!

Great, honest, fair and punctual are the 4 words I would use to describe this shop. Needed a…read morestandard trans service and some preventative measures addressed on my 2018 Silverado. Got me in, stayed true to the quote, truck was ready faster than I expected, and my truck drives great. Very happy with the price, performance and clean work that they did for me. No unnecessary extras upsold, just the service I requested. Shop is nice and clean, especially for a transmission shop. Very grateful to have this place so close to home.

Did a graet job with my '19 RAM 1500 8-speed trans fluid & pan change. Fairly priced too. Waaaay…read morebetter value than the dealerships. I trust them.

Nothing but great things to say about this place. I accidentally had a friend hit something with my…read morefront bumper and it was coming off. I walked in at 8 AM asking for help and by 3 PM. It was finished, although it was a very simple fix they didn't make me spill silly and gave me plenty of information and even found a way to lower my cost Keith and the crew were very friendly and I would give more than five stars. If I could, they made this easy and painless will be going back but hopefully don't ever need to.

High quality work and cost (while not cheap) was lower than others. Plus, very nice folks…read more Recommend.

I was Surprised on there Automotive Expertise & Diagnosed several mechanical issue's on my SUV &…read moreRepaired it in quick fashion & it now runs like new again & Thank you again IN & Out Automotive & keep up the Great Work / Paul from Inglewood TN

Fantastic, generous service for a quick headlight repair from Islam. Thank you for everything, I…read morewill be back!

RUN!! Complete ripoff! He doesn't tell you how much the quote is going to be. He spent 10 minutes…read more"diagnosing" what we already knew and then charged us $239 and that wouldn't even go towards the total for the fix! Hidden fees up the wazoo!! It would've been cheaper to tow the car to the mechanic and get a free quote! Very unreasonable! Bad business practices!! (Note: I disguised my name for safety purposes).

This is the review that I left yesterday, November 13, 2025:…read more "Roberts is the real deal. He has the sophisticated diagnostic equipment to identify the problem and the advanced mechanical expertise to fix it. However, he is expensive and adds some gratuitous fees. Cost for 2-hour diagnostic assessment to identify faulty crankshaft sensor was $133.90/hr x 2 = $267.80 plus $50 service charge for total of $317.80 ($348.79 with tax). Cost for installation of new crankshaft sensor was $58.81 for the sensor, $130.00 for 1 hour of labor plus another $50 service charge for total of $238.81 ($262.09 with tax). I offered to pay with cash. Roberts said he preferred a credit card. However, he did not tell me there was a $31.96 "noncash adjustment/credit card fee.". There was also a $22.86 fee for mobile supplies. Altogether, the cost for diagnosis of faulty crankshaft sensor and replacement with a new one was $671.01. In addition to parts and labor, this included two $50 service charges, a $31.96 "noncash adjustment/credit card fee", a $22.86 mobile supplies fee and tax on the extra charges and fees. If Roberts had come clean about the $31.96 fee for not paying in cash when I offered to pay in cash at first, and if he hadn't added a $22.86 fee for mobile supplies, I would have left four stars." -------------------------------------------------------------- This is my response to comments from the business owner regarding the above review that I posted yesterday, November 13, 2025: Thank you for crediting my VISA card with $50 for the duplicate service charge. Since the final billing amount included 9.75% tax, the credit should have been for $54.88. I did check the "terms and conditions " on your website again to be sure that I hadn't overlooked anything. According to your website, you charge $130.00/hr for diagnostics. However, I was charged $133.90/hr. The amount of overcharge was $7.80 for two hours plus 0.76 tax = $8.56. Your website says nothing about a charge of $22.86 for mobile supplies that was added to my bill. Including tax, the amount of overcharge was $22.86 + $2.23 = $25.09. Your website also says nothing about a 5% "noncash adjustment / credit card fee" for paying with a credit card in lieu of cash. Including tax, the amount of overcharge was $31.96 + $3.12 = $35.08. So, the total outstanding overcharges are $4.88 + $8.56 + $25.09 + $35.08 = $73.61. By the way, I don't happen to think these oversights were intentional on your end. Rather, the software that you're using for billing appears to be much lower in quality than the sophisticated diagnostic software that you use to identify mechanical problems in motor vehicles. I hope we can get this sorted out. I really appreciate your willingness to work with me.

As a single mom, having my transmission suddenly fail was terrifying. The moment my car made it to…read morethis shop, they were on it immediately. No hesitation, no runaround -- just action. They treated my situation with urgency, compassion, and honesty, and that meant more to me than they probably realize. They kept me informed, explained everything clearly, and truly went above and beyond to help me during a stressful time. It's rare to find a shop that not only does incredible work but genuinely cares about the people behind the wheel. Because of them, I felt supported instead of stranded. I will forever be grateful and will recommend them to everyone I know.

On June 18, 2024, I brought my 2012 Infiniti G37 to Morris Automotive after noticing a puddle of…read morecoolant under the car overnight. The vehicle is garage kept and not a daily driver. I also detected the smell of coolant. After inspection, Morris Automotive determined that the heater hose and heater pipe assembly needed replacement. The total cost for this repair was $898.22. In early August 2025, the vehicle began emitting smoke, accompanied by the smell of coolant. I contacted Nick at Morris Automotive, who confirmed that the repair was just outside the warranty period but advised me to bring the car in for inspection. Following their evaluation, Nick informed me that the heater hose connector had come off and would need to be replaced, along with another coolant flush, bringing the total cost to $440.89. A few weeks later, we again noticed the smell of coolant and visible coolant under the car. At this point, the issue was still within the warranty period, so we contacted Morris Automotive to report that the coolant leak had returned. By this time, we had spent nearly $1,200 on the repair, yet the problem persisted. Around September 11, 2025, we reached out to Morris Automotive again to report continued evidence of a coolant leak related to the same area previously repaired. Nick advised us to bring the vehicle back in, assuring us they would "make it right" and we would not have to pay for the repair. After inspecting the car, he initially claimed they were unable to find a leak, but later called back to say they did locate a small leak. However, he stated that it would require additional payment to fix. Frustrated, we took the vehicle home, and parked it back in the garage. On September 24, 2025, we returned to Morris Automotive and spoke again with Nick, who this time assured us they would handle the repair at no charge, acknowledging the repeated nature of the issue. However, on September 25, 2025, Nick contacted us to inform that the vehicle was ready--but the repair bill totaled $228.25. We paid it, hoping this would finally resolve the issue. According to the receipts, Morris Automotive has now replaced the heater hose, heater pipe assembly (dealer-only part), heater hose connector, and rear coolant hose--yet the vehicle continues to leak coolant. To date, we have spent $1,567.36 on this ongoing issue without a successful resolution. Although this matter remains within the warranty period, I hesitate to return the vehicle to Morris Automotive due to inconsistent communication and handling. One day, I am assured the repair will be taken care of at the shop's expense; the next, I am told that while I won't be charged the full price, I still owe a portion of the cost. This inconsistency has made it difficult to maintain confidence in the repair process.

BEST in TOWN I have been taking my 2010 Audi Q5 to the…read moredealership for regular yearly services and issues for the past 5 years in Nashville. Every time I walked out with a huge bill. Not that Audi dealership is not reliable but definitely they charge more. One of my friends recommended GPO and wholaa I cut my expenses in half with the same Amazing service. Randall and Shawn are amazing at what they do and NEVER try to oversell. I have been going to GPO for the past 2 years and HIGHLY RECOMMEND them. RELIABLE - ABSOLUTELY GREAT QUALITY OF SERVICE - ABSOLUTELY GREAT

I've taken my 2 BMW's to GPO and they are a very good shop. They are very knowledgeable on BMWs…read more I would recommend this shop.