The bio bay itself is awesome, so no matter who you go with, you'll hopefully have a mesmerizing experience once you're out in the bay, paddling your kayak and staring at the luminescent trails behind your paddle.
I can see why some people give these guys bad reviews though. They were running like an hour or so behind, and then there were people signed up, apparently, but driver didn't know about them. Driver doesn't speak much English, so he has to keep calling dispatcher and then handing the phone over to the tourists so they can try to work things out with the dispatcher. In this particular case they ended up with a third shift for the night, to accommodate these other tourists.
Most of the other outfits apparently have weight limits for the kayaks. Not so here. I'm pretty big and heavy and they put me in a kayak with my wife and daughter. My leg was pinned in pretty well on one side, and on the other side cocked up above the kayak, causing us to ride low in the water, but also feel a little top-heavy. I'm a fairly experienced canoer and have ridden kayaks a few times, but was still a little anxious the whole time about our stability, and the growing pain in my leg.
I was also surprised that our instruction beforehand basically amounted to remembering our kayak number and agreeing to holler back loudly YES when the leader would call out our number in the dark. No mention of how to paddle a kayak. I guess they figure everybody knows that by now, or else it's pretty obvious and easy to figure out. There were a few people bumbling around and running into other kayaks, but it's not clear if instructions would have helped them.
I don't know why people would give lower reviews for the condition of the access road. Yes, it is rough and bumpy, but it's not that terribly long, and all the outfitters must drive through it. Honestly I feel the van that we were in was probably a lot more comfortable than the old school buses that the other outfits were using. read more