I am a Senior lady living in Waco, Tx., driving a friend to pickup her son up from being…read moreincarcerated at TCCC in Del Valle Tx. We had difficulty finding the complex. but with the help of J. McG, #4101,we were able to arrive safely and he was helpful in walking us through to get Mathew out of jail. Mr. McG was kind, polite. and helpful in telling us what to expect. Mathew ( suffering from schizophrenia) seemed ok, but slightly confused. I just want TCCC to know how much we appreciate the help we received from J. McG, he did not have to get involved, but his help made our trip much easier. Pat R

Thank you APD Our boat overheated at the bridge and they…read morecame and towed our boat back to the marina No questions asked.

I have two cases that have never been addressed. One was entered into system assigned to civilian…read moreassistant to then APD COP. The other was entered as a case but bungled so miserably they lost notarized , written testimonial evidence. The exact type of evidence is REAL WRITTEN DOCUMENTARY evidence that demands protection during receipt, storage, transfer , disposition and disposal. The OPO is a duplicate office of the APD internal affairs but a far less competent and far below satisfactory performing agency. But the APD internal affairs cant be trusted to investigate dirty police. That is why the city commits waste and abuse duplicating agency in place office. The OPO lost the evidence , then fabricated excuses , then lied but have said im " banned " from the building. Banned is comparable to a rock song from guns and roses. Banned due to words used and verb-age. This is only introduction. There is plenty meat to outrage over. Pending At this point i have 2 open case with the city of Austin Office of Police Oversite. 10/20/22 my pov was towed from a paid parking space. It was on my Chase Bank debit card. I was assigned a case worker and to date there has been no official response to why my pov was towed despite paid to park status. Led Zeppelin would say "Its been a long time since I rock and rolled." But in thos case with Austin OPO ots just 3 years due. Back to case number 2. I slight storm entered and left the 78750. Im driving my 2008 Dodge south between Lake Creek and Spicewood Springs Im in my own lane and stayed there. From behind i am hit by late model Cadillac Denali. Right away the driver is trying to evade contact. I get out of my pov at great risk and locate white in color SUV. That is how i will refer to at fault vehicle going forward. I make contact with 60-65 yoa white man with his window down. He agrees to meet in strip mall parking lot. Ive snapped a picture of his tag and have my documents in hand. I get close enough to observe a heavy odor of alcoholic beverage emitting from his person. I am dialing 911. As his breath knocks me over , he starts his car and is leaving. The 911 operator tells me " no police available and orders me NOT TO FOLLOW. The driver gets away. The city of Austin has a responsibility to man 911 with trained competent emergency operators. They do not, did not and will not. 911 tracks all police officers 24/7 and know exacting location of all on duty police. Its not even a new technology. Its been around for decades. There is an officer on scene at a less priority call that can break free and look for two tons of steel on wheels operated by a drunk. That is a weapon that will /can/would/might wipe out you and family. The entire handling of this has been a ridiculous escapade of emergency service failure. I completed a APD affidavit issued to me by OPO. I got it notarized and took it to the OPO. I hand delivered to OPO and went on my way. No receipt was issued and that was OPO failure 1. A piece of notarized affidavit issued a written piece of real evidence . It requires a CHAIN OF CUSTODY. The mishandling of evidence brings instant credibility issues to the OPO. The unwillingness to do a job as assigned and required by a civilian assistant to then COP Chacon is unacceptable and stands alone on its own dis merit. Janet Jackson is performing superstar. She is from my hometown. Its only reason I know who the administrative assistant that wont do her job a few years ago. Right away I experienced barriers to effective communication from the OPO. On two separate instances , i drove to OPO and made contact with front desk. It was summer and I was advised the office was closed due to AC issues. Yet most or some other offices were open. I really dont know much else at this point. The next time I went to the OPO I eas advised the affidavit was lost /misplaced/thrown away or discarded with no known location available. Never again did I come aware the OPO ever had the paperwork. This has transpired pver a few years and I KNOW THAT DUI fatal accidents proliferate on the streets and highways of Austin, Texas. Its going on NOW. My car was total loss. Never recovering at all from impact of felony hit and run primarily SCREWED up by 911 dispatcher upon initial report. During first year of my case the OPO director was tired of dealing with me and i was advised by front security desk that am banned Director Ellis was advised of my intent and presence and came dowm out of his own office in person. Ellis is a veteran USMarshall agent. He should absolutely know how to receive, safeguard, process, transfer and dispose of REAL DOCUMENTARY EVIDENCE. But Ellis took wasted LEO resource and called on duty APD to trespass me. The APD arrived on scene and DID NOT TRESPASS ''me because he is street cop and know im not there as hobby. Official business

Late review: 03/03/2026 Tried yesterday afternoon, wait was over 2 hours. Up and at it this…read moremorning, there's a line of about 20 ppl before 7:30am. Once I made it inside the wait wasn't too bad. I was in & out within 30 mins. The key is to arrive as early as possible.

Well I have been here twice in the past few months and both experiences have been very good. It…read morewas for car registration renewal and also have been here for title transfer too. First off plenty of parking here. You walk in and there's a kiosk that sometimes works and sometimes it doesn't so you get to talk to human being! Yay! You tell them the reason why you're here and they ask you if you have the appropriate documentation- which is nice because you don't have to wait for nothing if you forgot them. I ask you for your phone number and give you a ticket number and you get a text immediately. Plenty of room in the waiting area as it's wide open. Your number is queued up on TV and their PA system is loud enough where you can hear your number called. Every person that I've dealt with here has been very nice and professional and patient and courteous. Even when I have had to ask questions, they know the answers immediately, which is great. It's pretty straightforward. I like this location much better than the Airport Blvd location as it's a much more pleasant visit. The previous place was somewhat cramped, it had a very small waiting area, and sometimes you had to stand. It was also very loud and when they called your number you had to go walk through the maze of cubicles, kind of like a labyrinth. I never had any issues finding where I needed to go, but this layout here is much better and wide open, which is probably one of the reasons why they moved here. I'm not a fan of their new website which seems cleaner and less jargon, but there's too many clicks to get to your destination. Plus, it's also not that intuitive as it looks. And I'm also not happy that the State is now charging a $4.75 "fee" to renew your registration online, otherwise this would be a 5-star review. I used to pay around $55 to renew car registration but now it's $76. That's Bologna. But the worker bees here don't set the prices so it's not their fault. They just take your money and then you hear a loud "cash register chime" (cha-Ching!) soon after. I was just kidding about that - lol.

I sincerely appreciate the men & women of the Elgin Police Dept & their service to our community. I…read moream very disappointed that they do not appear to enforce the fireworks ordinance within the city limits. Christmas Eve was a nightmare for myself & my over reactive dog. I was up with her until 3:00am. I live a few blocks from downtown & it sounded like a fireworks war was going on all around me. It wasn't just bottle rockets but cannons & everything imaginable. There were so many going off I could literally smell & see smoke. It is difficult to think that many people would have been caught. I believe that apprehension of violators in order to invoke maximum fines would help eliminate some of this. There may be no burn ban which has nothing to do with city ordinance but the ground is still very dry. I sincerely hope there is no loss of property nor injury to anyone. I understand the police are busy with many calls but protecting the citizens & their property should be just as important.

Lots of cities have day laborers standing around home depot. Kudos to the city of Austin for…read moregetting people out of the hot/cold/wet weather and giving them a place where people can pick up labor. It's important to know what to expect for a first timer like myself. I just needed some help unloading the truck for moving into town which I knew would only take a few hours and wasn't ready to pay 'professional' movers $60+/hr. When I arrived at 1pm (time is a relevant consideration for later), a gentleman walked out from the inside to greet me in the parking lot. Asking me how many people I would need, how long, and how much I was paying (per hour). He informed me I could just take the "next two guys in line" or select two guys. When I walked in, I was quite surprised. You are put on center stage so be ready. It was a pit-type area with several rows of chairs and about 25 guys just sitting and waiting. The gentleman announced what I wanted, how long, and how much I was paying and then the hands started going up with yelps of "Hey buddy!" "right here!", "I'm strong". Sighs of unhappiness went out as soon as I picked the second guy as the others knew they wouldn't have work. I drove the two guys back to my place, they helped unload the truck. We took a few breaks where I got some of their life story over some water and sodas. Nice guys. I kept in mind that they weren't professional movers, so with a little emphasis on caution and taking it easy with the big stuff, there wasn't any drama and wall scrapings. How much you want to pay is up to you (I overpaid what I said I was going to pay). It's in cash at the end and directly to the guys and you're expected to drive them back to First Workers afterwards. KEEP IN MIND: These are people trying to get work and make a living. 1) How long are you having them for? They're hoping for a full days work and most of them show up early in the morning. If you're only doing a couple hours, they're not likely to get more work afterwards. Even if you pick them up late in the afternoon, it's likely they've been waiting all day. 2) Don't be afraid to pick who you want. While you can have the facility go in order and just assign someone, feel free to ask if someone has certain skills or past experience that may help with what you're looking for. You can also make sure you don't get someone that you don't feel comfortable with if it's for something in your home. Overall, glad the city has this place set up. Sad that there's so many people willing to work and can't get any!

Hired two folks to unload my stuff during the move…read more I would recommend the center in case you need some help with a short hourly job.

Thank you, UTPD, for doing such a great job yesterday in what was a tragic and scary situation that…read morecould have been much worse.