When I went in originally to rent my storage, La Shonda helped me. She was great. She took me…read morethere, answered all my questions and got me set up. When I returned to move everything in Todd helped me get the locks on and explained everything. Everyone is so kind and professional. The facility itself is very clean amd it's easy to access everything. I couldn't be happier with this facility. Thank you La Shonda and Todd!!

Lashonda and Herman were so helpful and honest throughout the lease process. The facility is safe…read moreand secure. I definitely felt comfortable leaving my items here. I'd recommend the facility to anyone!

I loved that I was able to hold my unit while I made my final decision and that the sign up and…read morecontract process was so easy. Hans reached out to make sure I had everything I needed, and when I moved in, was so great to work with. The unit is the perfect size and is very clean.

Hans was attentive and patient. We were able to secure two lockers together. Awesome overall!!!!read more

Clean facility, amazing clerk Ary! Be sure to ask for her as she is very knowledgeable and…read moretransparent!

My experience was excellent. The online renting was easy and a representative called me soon after…read moremaking sure everything was okay. I definitely recommend renting here. They also had an online unit size tool that was very helpful!

We agreed to $175 per month. After 3 months, they raised it to $250! 6 months later, they tried to…read moreraise it again to $325. I asked them not to, and they agreed to hold off for 3 months, and then raised it. My fault for not reading the predatory contract closely enough.

They keep increasing the prices on you as they know most people wont be bothered to move their…read morestuff out or to another location. I started off with $53 for a 5x5 in 11/21 - Raised it in May 22 and every year after that. Its now $124 and they are offering the same space on their site for $79. So by being a loyal customer you pay more....I am moving my stuff out this weekend. Poor value for money and unfair billing increases.

I cannot say enough good things about this storage facility! The young lady that helped me sign up…read moresign in almost 2 years ago was amazing. Unfortunately I do not recall her name at this moment, but I will say this recently Andre. And made such a big difference in my life. I've suffered a traumatic brain injury therefore things such as payment, especially when I've had to cancel credit cards escape me reoccurring payments. They are always so kind to call me and remind me. The other day, my truck was broken into all of my cards were stolen, and Andre went way his way to call me and ask if there was could do to help. Let me know how many days I had before a late charge was going to be incurred. Even followed up later in the day at the time that I requested and called me to assist me in filling out the paperwork that I was able to pay my storage with. He sent me paperwork to where I could put it through my bank account because I no longer had access to any credit cards or my bank card and I'm currently in Mexico when this happened. Without that I would've had late fees. always so personable and so helpful when I forget they'll send follow up emails and they'll call and remind me. As a person with ADA issues, I am ever so grateful when I can find a business that has the courtesy and the understanding that San Diego self has shown me over the last two years. As for the facility, it's clean knee which is definitely helpful during the summer when I'm moving things in and out. Thank you, Andre and thank you San Diego self Storage. You definitely deserve five star rating!

Allie and the team at this location really helped us out in a tight crunch and couldn't have asked…read morefor better service! They took care of us within 24 hours and made sure we were happy. Great location!

I normally don't write reviews, but this one is well deserved…read more I went to the Public Storage on Sorrento Valley Road and Tomisha helped me out -- she was honestly amazing. She took the time to walk me through everything, showed me the actual units (not just talking about it), and helped me understand what size I really needed. I was thinking about getting a 5x5, but after seeing it, I realized it would've been too small. Thanks to her, I went with a 5x10 and I'm really happy with that decision. I'm a veteran, and she mentioned she comes from a military family. You can tell she understands and respects that, and that meant a lot to me. She was patient, clear, and didn't rush anything. You can tell she actually cares about helping people, not just making a sale. Customer service like this is rare these days. If you come here, definitely ask for Tomisha -- she'll take care of you.

Excellent service from my initial contact with customer service to the on-site representative…read moreAaron. They were fast and efficient, and the facility are nice and clean.

I don't normally do reviews, but in this case I felt I had to. Paolo was absolutely incredible…read moregetting me set up with my storage unit. He made everything quick and hassle-free. He also went above and beyond by helping me locate my unit and showed me how to use my lock. He had a big smile on his face the whole time and was so kind. 10/10 recommend

Was not given access code nor was it online. Had to take my U-Haul to my home overnight which cost…read moreme time, effort, and money (about $100 after gas and mile fees from U-Haul company added up) as I couldn't access my unit and no one was available to give me the code until the next morning. I was offered a pathetic free lock as consolation instead of being comped 2 rental months to compensate me for the money I had lost due to their incompetence. Additionally cost of rental does not include an additional $16/month insurance fee that they force you to pay.

Nick is the best at customer service of any person I've ever dealt with in a real estate career…read morethat spans 44 years, brokering several thousand transactions (1,000+ commercial & thousands of residential properties)!!! The facility itself is immaculate & ultra-safe! Very easy to access all units!

Before I explain why I do NOT recommend this storage facility, let me unequivocally state that the…read moreemployees are super nice and helpful. When you read the reviews, this becomes a self evident truth. Sadly, this is not enough when safety and security of your valuables is paramount. This facility has water intrusion issues caused by off-site water drainage problems. On or about the May 2025 Memorial Day weekend, SecureSpace Self Storage experienced a massive water intrusion incident. Literally dozens of units on the first and second floors were partially or completely flooded. Boxes, furniture and anything stored in the units was variously soaked and damaged. I personally lost a very old and sentimental CD collection of stored in multiple cardboard boxes on laid on the concrete floor. It appears that drainage from up grade (I.e., off-site) entered the storage facility somewhere on the second floor via outside wall. From various accounts it seems that periodic flooding is an issue for the County of San Diego in this area. This storage facility is located towards the bottom of a fairly steep Storm water runoff and drainage system. It is unclear whether the intrusion was a poor a design issue or a maintenance problem. SecureSpace emphatically claims it is not their fault. This is probably true but they still own and profit from renting hundreds of high end, air conditioned units. Drainage mitigation is part of a good site civil design plan and typically required by San Diego County authorities (i.e., permitting process.) Clearly, SOMETHING failed and many of us SecureSpace tenants were told to file insurance claims. If you don't already know, insurance adjusters rarely make you whole even with receipts, appraisals, etc. Bottom line, AVOID the first floor of this facility at a minimum. Be aware that poor design and/or maintenance may jeopardize your valuables. It's really unfortunate because this place is NOT cheap nor is it in a bad neighborhood. However, there appears to be site civil design and/or storm water mitigation issues that weren't properly planned or later resolved. Do your own due diligence and ask yourself if the risk is worth the price. I was planning on storing a lifetime of valuables for long-term safekeeping while on a foreign deployment. I will take my business elsewhere because I don't need this kind of headache or perpetual worry.