Great shop!! Got my bike serviced here several times. The work was completed on time and with high…read moreattention to detail. Because of my positive experiences, I plan on purchasing bikes for all three of my kids from Roll Dublin.

On 10/22/25....(two hours after I posted a one star review on Yelp and Google), Ethan left me a…read morevoice message. He stated there are two Specialized Como Turbo e-bikes at his BikeSource shop on Sawmill Road. Ironically, this was the last day I could purchase a new ebike before leaving town. I wasn't born yesterday. His phone message was a CYA attempt to appease BikeSource management that he reached out to a complaining, potential customer. What about the TWELVE DAYS I lost of valuable vacation time waiting for an ebike to be shipped to BikeSource? I can't get those days back to cycle in Ohio. Hopefully, Ethan does better with future ebike customers. I'll never set foot in that store again that's for sure!

Went to Bike Source after riding a Trek Verve 3, Cannondale Adventure 1 and of course the…read moreSpecialized Roll 3.0. Personally I felt the Roll 3.0 was the best fit. IMO I actually bought the bicycle from the manger Will. He was great by the way and helped me dial it in with customizing it. They had the color I wanted in stock but I wanted to add the custom brown wall tires with the reflective stripe so they had to order them. This was not a problem, considering it was the 2st week of February. About a week and a half later Ethan called and said my bike was ready for pick up. When I got there and inspected the bike, I noticed a very small scratch on the bike and handle bar. I was really quiet and didn't know what to say? I felt kinda bummed, ya know? Ethan asked me if everything was alright and I showed him two minor flaws and explained to him I'm kinda OCD and he took a look and immediately was willing to rectify the situation. Very empathetic the entire time, he offered to order another one or discount this one a little if needed be. Most people couldn't care less but I asked him if it wouldn't be too much trouble if I got another one. Needless to say, another week later and I received a phone call saying the bike was ready. The fact that Ethan went above and beyond and understood how I felt without even really saying anything to him spoke volumes to me on how Bike Source employee(s) takes care of their customers. Ethan was super cool the entire experience and I loved showing up and they had the pedals on and all ready for me to ride was awesome. The fact my bike is little custom than stock is also really cool.

Called in desperation on a Saturday morning because we were in need of an emergency wheelchair…read morerepair and there's no one in town that could help. The man on the phone told my wife that the least he could do is take a look at if if we brought it in - no guarantees, but it was worth a shot. We got to the store and one of the employees came out to look at the chair and told us to bring it on in and they'd see what they could do. Within about twenty minutes, the wheel as fixed, the tires were fully inflated and we were back to enjoying our weekend! Aside from being very helpful, everyone working here was incredibly friendly. To top it all off, they have some of the most comfortable T-shirts I've ever worn! Thank you so much for everything - this is one of the rare times that I would give six stars if I could!

Bill and the other's at Cyclical Nature Bicycles do an amazing job! Doesn't matter if you're a…read morenewbie to the cycling world or a professional cyclists they will take care of you! If you're looking to take your cycling to the next level Bill does killer job with bike fits. Having a bike fit done was the best thing I've done. So go check them out!

Great selection of bikes and accessories. We came after looking everywhere for a 29" bike rack and…read moreextension racks. So glad we found them and with the wonderful customer service we will definitely be back. There is plenty of parking but beware it's a very busy plaza. Definitely recommend if you need anything for your bike or want a new bike.

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

So kind. I have RA and they assisted me in making sure my bike was serviced for ease of use and…read moreeven helped me to find a bike rack that wouldn't be too hard on my hands. They were very nice and are doing even more to get my bike in top shape than any other shop has ever said could be done. I'm so excited to toodle around on my bike!!

I came in to Beechwald bicycle to get my bike repaired. I gave him specific instructions, Tires,…read moretubes, tune-up and my pedals. I came back a week later and noticed that my pedals were done. They charged me $60 more to complete it. 4 rides into my season and the tires are already wearing out. Don't go here!!

Customer service is everything especially today when most customers don't get quality Care however…read morethat is not the case here there was a mistake made when I dropped off my bike for service this was the first time I ever used this company after the mistake was caught I was given a call that the mistake will be corrected that is quality customer service to me they fixed it in a timely matter and I was back on my bike this place I highly recommend and it will be the only place I will use for any of my cycling care or even if I decided to purchase a new bike parking can be a little cramped but it's worthwhile because I have a piece of mind knowing when I come here I will be taking care of

Really nice place and all the staff is really helpful. I bought some breaks from their and the…read moreprice was really good.

My son purchased a bike that came partially assembled. We were ok with that until we learned that…read moreseveral parts of the assembly had been either misaligned or improperly positioned. I tried for hours to correct these and was ready to go back to the store until my wife suggested taking it here. I had never heard of Third Hand Bike but trusted her and the reviews and decided to bring it here. From what I understand, they are a non-profit organization comprised of volunteers. They don't necessarily do all of the work, they help you correct the issues and understand the how's and why's. They did indeed step in and do a great deal of the work, which I truly appreciated, just as I did the nostalgic conversations about bike designs over the decades. I highly recommend this group to anyone needing bike repair and if you're looking to purchase a used one, they have several in stock.

I love this untapped resource. i have been a few times and can't wait to return. Not only was Rida…read moreand everyone we encountered helpful and knowledgeable about bikes and bike repair, but the willingness to educate me as a mature woman about bike accessories, I have learned bike repair and maintenance!

Found a decent used bike here, very happy about that. Was…read morehere on a Saturday, quite a few people shopping and buying, but they took the time to tweek up the bike for us I though their prices were extremely reasonable. Thank you!!

I've bought three bikes from here (two new, one used) and they worked great, reasonable prices. The…read moreused one was especially nice. I also brought in a bike with a cracked frame and they put all the old parts on to a new frame and it works great. Staff are friendly and considerate. I always go here first when I'm looking for a bike in Columbus.

If you stop in ask for Matt Moon. The guy knows what he's talking about and will start you in the…read moreright direction. I stopped in for a couple of parts, he ran to the back and was back in minutes with what I needed. He told me if I wanted the parts I'd have to buy a box of 100. He told me to stick them in my pocket and told me if I needed anything or was looking for a bike to stop in and ask for him. Thanks again Matt.

Thee Best service! The Gahanna Hamilton rd location are both great in terms of repairs, service or…read moreeven making a bike purchase! I 100% recommend!