Prior to coming to this shop, I had been gifted a bike but knew very little about bicycles since…read morethe last time I rode one was over a decade ago. I initially went to REI feeling completely lost and unsure of what I needed. After walking around for about 10 minutes without being acknowledged, I decided to leave and I'm glad I did because I found this shop instead. As soon as I walked in, I was greeted right away. Zabi took the time to look over my bike and made helpful recommendations on what I needed to get it road-ready again. At no point did I feel pressured into buying anything. Instead, he made sure I felt comfortable and understood my options. The customer service was outstanding, not only from him but from everyone else in the shop as well. Even if larger corporate stores are running sales, I would much rather drive here and support a business where customers are genuinely welcomed and cared for. Overall, this is an excellent shop with knowledgeable staff, great customer service, and a team that truly cares about its customers.

I had a great experience here getting my bike fixed. I'm a "just for exercise and a bit of fun"…read morebike rider and was looking for a shop that might be able to fix my bike which had fallen into disrepair after a handful of years stationary in the garage. I was really pleased with the whole process, from calling to see if they might be able to do anything with my bike, to the estimate, to pick up. Staff were all friendly and I appreciated the options given during the estimate. I was very happy with the attention to detail. On pick up, I was pleased they were able to hold my bike for a couple extra days due to my work schedule and Joseph was awesome helping me get my bike into the car. Everything is working great and I'm excited to be back riding around again. This is an amazing and professional shop.

I had my Giant getting maintenanced at REI when they told me my dropper seatpost was having issues…read moreand would need to be replaced. I would need to go to Giant to get my part, and I was given the malfunctioning part to take as a reference. I came to the Henderson store to get the part. the man helping me took the reference part to the back, found the new part, and came back after a few minutes of examining the old part. He gave me the new part but cautioned me that, to him, the old part still seemed fine. He then went on to describe to me a common issue that can sometimes seem like the problem is the dropper post, but is actually related to the cables. He said he wanted to give me a heads up before I spent the money on the part, just in case I wanted to try going back to REI with the new insight. I thanked him and decided to get the part anyhow, figuring it's 5 years old, so it won't hurt to replace it regardless. Nevertheless, he offered that, if after replacing the part, the seat still doesn't function properly and REI isn't able to fix it, to bring it in to him and he'll take care of it. "I don't want you to have to pay twice for the part and even more repair" (to paraphrase). My takeaways: * Gave advice and knowledge (most good salespeople will offer that these days) * Provided an alternative for what my issue might be, despite that meaning they could lose the sale * Offered to include fixing my issue, free of charge, if the REI folks still couldn't figure it out, as a thank you for buying the part I appreciated each of these things, and I felt it was important to mention it to others.

IF after reading this post, you still decide to give this place your business, you've been warned…read more My son earned and saved enough money to get hydraulic breaks for his bike. 185+ later for parts and labor from Giant, he had what he wanted. About a month later, he starts to have issues with the hydraulics. My wife takes the bike in with my son and the two men who were there gave her attitude and started to make accusations on why it probably no longer works. They didn't know, but my wife took the bike to Swanny's prior to going back to Giant and they said something inside the hydraulic casing was bad. Giant told my wife they could see scratches on the break system and it most likely stopped working because my son dropped it crashed his bike. Only option was for them to "look at it" and let us know what was wrong. A week later, we get a call with two options from the Giant. Give us $125 to put a new one on or come pick it up. I told the guy that I would never do business with a company who accuse customers of things and who don't guarantee their work/products, and I would pick the bike up. Rule number one when doing business with someone, if they don't guarantee their work, don't give them your business. Rule number 2, If they talk down to women, don't give them your business.

Hey yall! I took my brand new bike from Walmart here the…read moreother day and asked if they could adjust my handle bars and they said yeah and even offered to come get my bike out my car which they did and they lifted the handle bars no charge and I was good to go! They do take the bike in the back making it hard for me to see how far the handle bar can be raised but I guess he raised it enough! I ended up returning the bike back to Walmart because it was overall too small for me!

I brought my bike in because my rear wheel was making a noise. Without doing any real inspection,…read morethey told me I needed to replace the chain, brake pads on both wheels, wheel plates, and several other parts -- a long list that would have cost more than 200 dollars plus there labor fees a lot of money. I decided to look into it myself at home and fixed the actual issue without replacing any of those things. None of the parts they said were bad were actually the problem. They never properly diagnosed my bike -- they just listed expensive replacements to get more money. I would not trust this shop with my bike or recommend them to anyone."

I bought a bike here and service my bike there the staff is incredible and their bikes are top…read moretier! U want to ride a vw bug type bike or a Cadillac? Pedego is a Cadillac choose wisely ‍

Excellent customer service and a wonderful product. The technological advancement with these bikes…read moreis truly inspiring. I have to admit I was reluctant to embrace this new technology ... but now I can't imagine being without!

I received a gift card and it was time for some new walking shoes. This store appears to be smaller…read morethan others I've visited so inventory can be a challenge. I can never seem to find shoes in my size but this time I got really lucky and they were also on sale so double lucky. I also grabbed a new plastic container for my electrolyte drinks. I wasn't approached by any staff and didn't really see anyone around but the guy who checked me out was very friendly.

I brought my analog GT bike in for a brake upgrade. I provided the parts and they did the labor…read more Just wanted to give a huge shoutout to Jake and Bob for their incredible customer service. I've been to several shops around town and have received good service, however REI in Green Valley is on another level, and just earned a customer for life. Bob and Jake took the time to listen and understand what I'm looking for. They really care about their customers and want to make sure you're good all the way through. Can't say enough nice things about these guys and looking forward to doing upgrades/repairs through them again.

Highly recommended. People here are very friendly and helpful. They fixed my son's bike and the…read moreprice is very reasonable. Keep up the good work guys!

They're honest with their work and priced fairly. I went in thinking I needed my brake/shifting…read morelines replaced on my vintage Raleigh. I was assured they'd take a look.Received a call shortly after and stated all I really needed was a tune up. Had a few loose components and others that needed readjusting . They ended up saving me a few bucks. Honest work. Highly recommend.

Such a great resource for this amazing area. We rented nice bikes to ride the 38-mile trail. The…read morebikes were in perfect condition and included two large bottles of water. The staff described the trail as including "1,000 of climbing over nine miles" but unfortunately (we didn't have padded cycling pants) the trail turned out to be 2,473' of climbing!!! Well, we did it and survived. Overall if the staff was a bit more accurate, it would serve their patrons. Rent Ebikes, regular bikes, boats, RV's, or pretty much anything you like at this store.

Stay away from this business. Brought our bike in for repair and the owner Dave was rude and…read morecondescending. We were charged for a "cleaning" of the bike for $40 and he handed back the bike that was covered with greasy fingerprints and smudge marks. When my husband called him to question about it, Dave just hung up on him. This place is only in business because there is nothing else nearby.

New bike!!! After a couple years of playing on my dad's old bike I finally made the decision to…read moreinvest in a good bike and I am glad I came here! As what may seem like a primarily mountain biking shop I can assure you their selection spans over all types of biking. As road biker myself I had already come in multiple times to get my bike serviced and they always did a great job. Also, when came in to buy my new bike the service was awesome and the guy that helped me explained in depth what bikes might work for me and we landed on the first one he pulled. I also came back to get fitted and was helped by another gentleman who was super informative about how to upkeep my bike and even gave me a mini tutorial on shift, braking, and cleaning my new bike. All in all it was an investment so my bike wasn't cheap, but the value that the employees provided adds to the value of my bike In my opinion and I'm super happy with my new purchase. Will definitely be back as was recommended by the guys to have my bike serviced after the first few rides. Definitely recommend coming here if your looking for anything biking related

Big selection and very knowledgeable staff. The repair shop has what you need and the folks who can…read moretake care of your needs.

I was ready to test and buy a brand new set of golf clubs on a Sunday. There were 3 employees in…read morethe golf services area and no one came to ask me once if I needed help. I was holding and comparing 2 sets for about 5 minutes. A couple of the employees even looked my way. Too bad they didn't come over because they just lost a sale to Golf Galaxy. I headed over the same day and purchased a new iron set with fitting. I tried to give you business, but I guess your golf shop was either too "busy" or maybe thought that someone like me wasn't a serious buyer. Whatever the reason, I definitely won't be back.

Hey Yelpers! I needed some new walking shoes and saw online that this place was having a sale for…read morethe 4th of July holiday and came in. I was kinda disappointed in the selection that was actually on sale. There were maybe 2-3 pairs from each brand on sale out of the dozens of options. Still, I looked them over and had an idea of the ones I wanted. The salesperson, Yancey, came over to help. He was very knowledgeable and friendly. We talked about the pros and cons of multiple pairs, taking my specific needs into account. I felt satisfied with my selection and made the purchase. As a giant chain store, they have equipment and clothing for almost all of your athletic needs. I really most appreciated the service. That's what would bring me back here. Go see Yancey next time you need some athletic shoes!

Eric and Anthony are awesome and very helpful in assisting my wife and I in picking out our new…read moremokwheel e-bikes basalt 2.0. This is the place for info and purchase if you are looking into getting a new ebike and start your adventure ...

I have mixed feelings about this store…read more First, I want to give credit where it is due. The staff were excellent--friendly, professional, patient, and genuinely interested in helping customers. After visiting several bike shops throughout Las Vegas while searching for an e-bike, this was by far the best customer service experience we had. The staff spent a significant amount of time with us, answered all our questions, and helped us choose the right bike. Their selection was also impressive, and they had the exact model I wanted in stock. Unfortunately, my experience after the purchase was much less positive. This was my first e-bike purchase, and after a brief test ride, I bought the bike and transported it back home to Los Angeles. Once I had the opportunity to inspect it more carefully, I discovered several issues. The rear light was missing, the front light had been installed incorrectly, the display controller mount had visible cracks, and the left handlebar end cap was missing. The most concerning issue involved the steering assembly. After taking the bike to an authorized Mokwheel service center in Los Angeles, I was informed that the steering system required adjustment and repair because it appeared the bike had not been assembled correctly. This created a safety concern, as the bike became unstable under braking at certain speeds. I contacted the store and explained everything. While the staff remained polite and professional, the only solution offered was for me to return to Las Vegas so they could inspect and repair the bike and provide the missing parts. For someone living in Los Angeles, that is simply not a practical solution. The trip involves considerable time, fuel, and expense. My alternative was to visit an authorized service center locally, where I was charged $50 to correct assembly-related issues, install missing components, and reposition parts that should have been properly installed before the bike was sold. The steering repair was the only issue covered under warranty. Overall, I was very impressed with the staff, the customer service, and the bike selection. However, I was disappointed by the condition in which the bike was delivered and by the lack of a practical resolution once the problems were discovered. I would gladly do business with this store again because of the people who work there, but I sincerely hope they improve their inspection and assembly procedures so future customers do not encounter similar issues.