Large selection, very organized and nice store. Helpful…read moreemployees that are kind and knowledgeable.

Great customer service! Easy to work with to get our bike up and fixed quickly. Nice to have our…read morebike finally be useable and have a local nearby shop to help us out.

I had my Giant getting maintenanced at REI when they told me my dropper seatpost was having issues…read moreand would need to be replaced. I would need to go to Giant to get my part, and I was given the malfunctioning part to take as a reference. I came to the Henderson store to get the part. the man helping me took the reference part to the back, found the new part, and came back after a few minutes of examining the old part. He gave me the new part but cautioned me that, to him, the old part still seemed fine. He then went on to describe to me a common issue that can sometimes seem like the problem is the dropper post, but is actually related to the cables. He said he wanted to give me a heads up before I spent the money on the part, just in case I wanted to try going back to REI with the new insight. I thanked him and decided to get the part anyhow, figuring it's 5 years old, so it won't hurt to replace it regardless. Nevertheless, he offered that, if after replacing the part, the seat still doesn't function properly and REI isn't able to fix it, to bring it in to him and he'll take care of it. "I don't want you to have to pay twice for the part and even more repair" (to paraphrase). My takeaways: * Gave advice and knowledge (most good salespeople will offer that these days) * Provided an alternative for what my issue might be, despite that meaning they could lose the sale * Offered to include fixing my issue, free of charge, if the REI folks still couldn't figure it out, as a thank you for buying the part I appreciated each of these things, and I felt it was important to mention it to others.

IF after reading this post, you still decide to give this place your business, you've been warned…read more My son earned and saved enough money to get hydraulic breaks for his bike. 185+ later for parts and labor from Giant, he had what he wanted. About a month later, he starts to have issues with the hydraulics. My wife takes the bike in with my son and the two men who were there gave her attitude and started to make accusations on why it probably no longer works. They didn't know, but my wife took the bike to Swanny's prior to going back to Giant and they said something inside the hydraulic casing was bad. Giant told my wife they could see scratches on the break system and it most likely stopped working because my son dropped it crashed his bike. Only option was for them to "look at it" and let us know what was wrong. A week later, we get a call with two options from the Giant. Give us $125 to put a new one on or come pick it up. I told the guy that I would never do business with a company who accuse customers of things and who don't guarantee their work/products, and I would pick the bike up. Rule number one when doing business with someone, if they don't guarantee their work, don't give them your business. Rule number 2, If they talk down to women, don't give them your business.

Get a bike with the biggest panniers and handlebar bag (and puncture-resistant Schwalbe Marathon…read morePlus tires) available. You'll thank me when gas hits $10 a gallon!

Hey yall! I took my brand new bike from Walmart here the…read moreother day and asked if they could adjust my handle bars and they said yeah and even offered to come get my bike out my car which they did and they lifted the handle bars no charge and I was good to go! They do take the bike in the back making it hard for me to see how far the handle bar can be raised but I guess he raised it enough! I ended up returning the bike back to Walmart because it was overall too small for me!

I bought a bike here and service my bike there the staff is incredible and their bikes are top…read moretier! U want to ride a vw bug type bike or a Cadillac? Pedego is a Cadillac choose wisely ‍

Excellent customer service and a wonderful product. The technological advancement with these bikes…read moreis truly inspiring. I have to admit I was reluctant to embrace this new technology ... but now I can't imagine being without!

I received a gift card and it was time for some new walking shoes. This store appears to be smaller…read morethan others I've visited so inventory can be a challenge. I can never seem to find shoes in my size but this time I got really lucky and they were also on sale so double lucky. I also grabbed a new plastic container for my electrolyte drinks. I wasn't approached by any staff and didn't really see anyone around but the guy who checked me out was very friendly.

Stopped into REI at The District today to look at hiking boots. They had a great selection both…read moremen's and women's including my favorite brand On. The employee in that department was amazing. He was knowledgeable, accommodating, and managed to help 4 groups of people all without losing any of his wonderful personality or smile. We found what we were looking for but the size was sold out. They told us when it was expected back in and even offered to give us a call when it arrived. I am so happy to be a member of the Coop because the value and service are always top notch!

Highly recommended. People here are very friendly and helpful. They fixed my son's bike and the…read moreprice is very reasonable. Keep up the good work guys!

They're honest with their work and priced fairly. I went in thinking I needed my brake/shifting…read morelines replaced on my vintage Raleigh. I was assured they'd take a look.Received a call shortly after and stated all I really needed was a tune up. Had a few loose components and others that needed readjusting . They ended up saving me a few bucks. Honest work. Highly recommend.

Stay away from this business. Brought our bike in for repair and the owner Dave was rude and…read morecondescending. We were charged for a "cleaning" of the bike for $40 and he handed back the bike that was covered with greasy fingerprints and smudge marks. When my husband called him to question about it, Dave just hung up on him. This place is only in business because there is nothing else nearby.

I highly recommend this shop to rent an e-bike. I rented a couple of bikes for my nephew and I to…read moreride and it was great. The owner, Dave, was very nice and helpful. He took his time to give us maps, directions, and a couple of free waters for the road. The e-bikes worked great. The shop is right by the bike path and we had a fun time riding the wetlands trail and the river mountain loop trail.

New bike!!! After a couple years of playing on my dad's old bike I finally made the decision to…read moreinvest in a good bike and I am glad I came here! As what may seem like a primarily mountain biking shop I can assure you their selection spans over all types of biking. As road biker myself I had already come in multiple times to get my bike serviced and they always did a great job. Also, when came in to buy my new bike the service was awesome and the guy that helped me explained in depth what bikes might work for me and we landed on the first one he pulled. I also came back to get fitted and was helped by another gentleman who was super informative about how to upkeep my bike and even gave me a mini tutorial on shift, braking, and cleaning my new bike. All in all it was an investment so my bike wasn't cheap, but the value that the employees provided adds to the value of my bike In my opinion and I'm super happy with my new purchase. Will definitely be back as was recommended by the guys to have my bike serviced after the first few rides. Definitely recommend coming here if your looking for anything biking related

Big selection and very knowledgeable staff. The repair shop has what you need and the folks who can…read moretake care of your needs.