Repair took almost a month to complete (two tires and two tubes, replace front and rear brake pads). The tech also stated they would replace a frayed brake cable to ensure the bike was safe for our son. The frayed brake cable is still on the bike.
Additionally, the shop broke the Shimano shift lever on the right side of the handle bars.
My family and I expected better service from Trek based upon reputation and the price. I will not return to Trek, nor will I recommend the location for sales or service.
Awful experience and a disappointed child. STAY AWAY, they just want your money read more