I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian Cherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!! read more

See all

I have been using Paul and his team for years. They are reasonably priced but more importantly their service is Great. Paul is very personable. read more

We've used Sarah and team multiple times for hardwood installation over the last few years, each time being very reasonably priced. We couldn't be happier with the service and the finished product from her team. read more

Trend Carpet & Tile - Carpeting Near Me - Glendale Heights, Illinois

They were very easy to work with and were reasonably priced. They also have a nice selection of carpets.

My husband and I worked with Doug. He was knowledgeable and listened well to our wants and needs. We only required a small amount of carpet for my home office and were given two remnant options that met our specs. The install was quick and precise, the Installers did a great job. My only issue is that the delivery window was broad with no updates. I needed to leave the house for an errand and had to call to see if they could give an updated ETA. Other than that, I would definitely use again. read more

I chose this place based on reviews and I wasn't disappointed. They had many types of carpet. I wasn't looking to get an expensive carpet for the basement bedroom and I was able to find one for a really good price. Installation was great and Doug was awesome throughout the entire process. read more

The worst experience ever... They stolen 200€ selling nothing .. I'm almost a month alredy every single morning loosing my time,talking with them to found any solution to the problem that they are giving, they said that the problem was GLS, when finally I get the tracker number of the pick up and I talk with GLS, they said to me that the item was delivered a week ago, and now I haven't any answer anymore from Trendcarpet.... Is disgusting what some people do for money... They consider that they time is more important that yours, finally the time is life, cause the money than I paid was earned with hard work... read more

Staff is really nice, just a very nice vibe in store. Only purchased remnants, so I can't speak for installation or anything pertaining to that. read more

We are in the real estate business and we come across many different tradesmen. From the good to the bad, to anywhere in between...we've seen it all. But we've never come across a vendor like Trend, or more specifically, Doug (An Associate), who goes out of his way to meet the datelines and to ensure that we are happy with our purchase. We have purchased carpeting for two of our houses, and will continue to utilize Doug from Trend to assist with our carpet and flooring needs in years to come. Due to the often tight schedule and the nature of the RE business, Doug never fails to meet our datelines and the workers that he assigned to the job have always worked diligently and flawlessly. I highly recommend Trend Carpet and Tile to anyone who is in the market for carpeting or flooring. read more

As an update to my previous review. This floor installation continues to be a source of disappointment. We have a crawl space, which is accessed through an access opening in the closet. Rather than simply covering the access panel, with the hardwood flooring, and then piece in hardwood around the opening, as he was asked to do, the installer took some creative liberty and covered the access panel with pieces of hardwood flooring the full width of the closet. In addition to making the access panel a real challenge to lift up we found tonight that, due to the excess humidity due to the constant rain, the wood has swelled making it so that I cannot get the access panel out to be able to get into the crawl space to check the sump pump. read more

Nice to deal with, price was fine, but double check measurement of materials ordered. I ended up with lots of extra tile and they won't return unopened box. No reason for that; excuse is better too much than too little. Better to be accurate or return unopened box. read more

I cannot say enough good things about Trend. They made a tedious, painful project fun and bearable! We hired Trend for a complete office remodel - 3,000 square feet of new carpeting in a very outdated, dirty and OLD office building. Our current carpet had been glued down, and was there for 22 years. Did I mention we bring our dogs to work? YUCK. I had 6 quotes - and Trend was BY FAR the most aggressive quote. So much so, I was a little nervous. You know the adage - "you get what you pay for?" Wrong, wrong, WRONG. We got so much more. From the beginning, Sarah and her team made sure to work with our crazy and chaotic schedule to come measure, bring countless samples, work around our painting schedule, etc. Once the work started, her team wasted no time getting to work. They finished a 3k square foot office in 4 days....working around painters, movers, donation pick ups of old furniture, appliance deliveries for a kitchen remodel, and more - particularly helping us dismantle and reassemble archaic, electrified office furniture. Not to mention, when the job was finished, Sarah send US a thank you card. I think it was deserved the other way around. I can't wait until I know of other people needing new flooring. I would love to repay Trend with a referral for all the hard work. Thank you, Trend - you gave my 18 employees new vigor. read more

Excellent! No pushy salesman nice to deal with the install went perfect I couldn't ask for more! I will definitely use them again for my next flooring project! read more

I needed carpet for 1,000 sqft of space and was skeptical when Doug at Trend quoted me $2k less than two other well-reviewed vendors here on Yelp. I went ahead anyway and can say I'm fully satisfied with my purchase. The staff at Trend were a big help during the ordering and the installation team stayed at my house until 7pm to get everything finished. One month after install I've had no issues and am happy to recommend them to anyone else in the area looking for flooring as well as return when I need to replace my basement carpet. read more

What can I say about Sarah...... From the moment she came threw my front door, I knew that we would be happy!!!! She was very easy going and seemed very knowledgable about the carpets Trend Carpet carried.. I have already recommended her to my friends, with one of them using her as well and he was very pleased! The carpet was installed on schedule, and actually a day early! I had a day become free and called Sarah to see if the carpet could be installed early.. 5 minutes later, a received a happy phone call that it could! Installation was great with no problems. If you read this Sarah, thanks for everything and I couldn't have had a happy ending any other way!!!!! read more

I am a relatively new condo owner and needed help fixing up certain areas of my condo, including the wood floors and carpeting situation. After becoming extremely frustrated with the process (trying to find reliable/honest floor people in Chicago is about as much fun as receiving 1,000 paper cuts....), I was referred to Sarah at Trend Carpets. Sarah was awesome. She promptly returned my emails/calls, and she really moved this process along. She is super organized and really made the entire process flow seamlessly. The installation folks were pleasant as well. Besides top notch service (which is the most important thing to me after dealing, and wasting, so much time with other stores/contractors), the final cost was better than I thought I would get for the quality I received. read more

I'm giving 1 star cause I have to give the installer credit he would be 5 stars he knows more than sale person. If you're going to do business here make sure everything is explained well We have had issues for 2 yrs now. they had to come look at our carpet several times due to the snags pulling up and then finally when they said if you can't deal with it anymore, since the manufacture will replace it you have tenure warranty watch that warrantee because it doesn't mean anything and even the sales person Doug said after we've had our issues it doesn't mean anything and watch that dog the way he yelled at me for $150 because the manufacture wouldn't cover the installation and the guy who install it say our customers NEVER pay if we have to come out and replace the way he yelled at me he was as if I was his kid that got in trouble I hope he doesn't yell at other wives customers the way he treated me and it was all due to a medical reason I couldn't return his car he threaten to come out to my house after me right there I could've gotten him for offense just because I did not return his calls due to my medical issues that I couldn't get to my phone and the quality of their products you better watch out too because they first put it down they gave the installers the OK to go ahead when they knew it was damaged and then we just got it replaced after two years and we are still having the issues but we are done will never go back to this company again if everybody else thinks it's great that's fine but the way we have been treated and felt scammed and threatened to come to my home was wrong read more

I highly recommend this business. From start to finish, the whole process of ordering carpet and having it installed was made so easy. They are very professional. Carpeting came in on time and installation was scheduled the next week. Furniture was moved and put back in all the right places. They cleaned up after themselves, and I was given the opportunity to vacuum before the furniture was replaced. All the old carpet was put to the curb and hauled away the next day. Overall, a very pleasant experience! read more

Great service and reasonable prices. Very happy with the service provided by Doug. The installer was very professional. Highly recommend.

Aaron was amazing to work with! We just bought a house and my husband and I kept going back and forth on whether we wanted to change the carpets. Aaron was so patient with us and gave us all the different quotes we requested. Once we finally made the decision to get them, Aaron schedule them to get installed asap! The installers they have also did great and we are so happy and love our new carpet! read more

Great selection of tiles! I also loved the fact that the sales rep let me take two display panels home with me to see which selection would work better for my newly purchased home! Great customer service! Thank you. read more

We needed carpet installed quickly and they were amazing! They measured the same afternoon we went in and then installed beautiful carpet within a week. Their price was lower than all the competition and the installers were very professional. This is a great find! read more

High quality installation. Good prices. We will definitely use them again. Our salesman was Doug. And the 2 installers did a great job.

Ordered a 2000 sq ft Shaw Berber Carpet. Their main installer had a broken arm. I have many very obvious seams. When I called Doug after a few weeks he never called back. When I finally called again, they sent out the installer who said it was the carpet. Shaw said it was not the carpet. Doug and the owner never called back. Do yourself a favor and stick with the companies that know what they're doing and give a darn about their customers. read more

Doug is the man!!! Offered a great price for a great carpet. Service and installation were spot on. No need to haggle at some garbage price. Fair to start with and awesome value. read more

I also am not sure why the negative reviews are on here. This company is fantastic! Called Trend to have the carpet in our upstairs and hallway stairs done. I had shopped around for quotes and when I walked into Trend and spoke with Jenn Gigele she gave me a price no other competitor could even sniff. It included premium padding and very nice carpet. No problems scheduling for a Saturday and the guys (Gene and Tony) came out and did a fantastic job. I would highly recommend Trend to anyone looking for quality carpet and service at a great price. Be sure to speak with Jenn if possible, she is awesome to work with! read more

Had whole house carpet installed one year ago. Installing hardwood now in kitchen and hallways and discovered that the old original padding was not removed after I specifically instructed them to do so because of pet smell from previous owner. Additionally the installed new carpet tack strips OVER the old crumblings strips. They did come out and look and I was told that that was not out of the norm. Totally unacceptable to me. read more

Sarah is fabulous! She truly went above and beyond to make our bathroom tile project easy and professionally done. Her installer did a great job with a very tricky floorplan. read more

I'm somewhat baffled by the negative reviews on here. I've had nothing but positive experiences with Trend. I was very impressed with the first installation, so I went with them again for a second job, and couldn't be happier with the results. Highly recommend. read more

We had Trend Carpet install carpet in our church. They did a very nice job, and more important stood behind their product when there was a need fix a seam. Ben S. and later Jesus G. did excellent work on tweaking things and even fixing carpet that had been installed by another company years before. read more

I was working on a rebuild of my townhome following a flood. and needed new carpet for the living room and stairs. Certainly not a big job where a carpet salesman was going to make a ton of money off of me. However, working with Doug at Trend was a pleasure. He was so personable, pleasant, kind, accessible, and not pushy in the least. I needed the lowest VOC carpeting there was because I have severe respiratory issues and multiple chemical sensitivity ,and Doug made tons of calls and did lots of research to ensure I was choosing the lowest VOC carpet and padding even though it was a relatively small sale for him He did not complain a bit, just worked hard on my behalf and was always pleasant and with a smile on his face. In the midst of dealing with several contractors, plumbers, etc, etc, and never quite sure who to trust, I had a strong sense from the beginning that Doug was a kind and trustworthy person committed to doing good solid work and being most helpful to the customer, and I was right! I chose a Mohawk Smart Strand carpet with Glacier pad and it is now installed. It looks just beautiful and it is so comfortable to walk on ! I do not see any seams either! Thanks so much Doug, you do great work ! read more

Its shocking to see how people on here had a bad experience with Trend! My husband and I used them for 2 home remodels. We worked closely with Sarah, who went over and beyond to make sure we were happy with everything. She respected our tight budget and worked with us to achieve the same look I've always dreamed of. One day we were running late to go to Trend Carpet & Tile and Sarah stayed 2 hours after closing hours just to make sure we made the right decisions and that were left happy. Not to mention it was a Friday night. Sarah continually checked on us to see how the house was coming along and always asked if she could be of any assistance. They're customer service is excellent and they treat you like family. Sarah wouldn't let me leave the store unless I was 100% happy with everything. And she told me if I end up changing my mind, its not a big deal to let her know. Just as long as my husband I were happy! Great store, great service, and great staff! A++++ Luna & Empire sucks major butt!!! Go to Trend! You are treated like a king there, and not treated like some other customer just sucking your $$$ away. read more