Had questions regarding the paint color for the walls surrounding my home. Couldn't get a straight answer from Trestle on what color to use. After a few calls I spoke with "Clarice." Terrible service from her. She couldn't spell, "customer" if you gave her the first 6 letters. However, after another inquiry I did speak with Tracey Redfield-Lyon. She was outstanding and even confirmed that the info given was very confusing. Also stated she would work the board for our neighborhood to clean up the current docs. read more

If you're considering Trestle Management for your community, PLEASE READ THIS. As of today, I've had multiple serious issues with Trestle's oversight and management. I've submitted tickets, follow‑ups, certified letters to the Board, and even a final notice asking for basic accountability. When a management company won't address safety issues, property damage, or even acknowledge a homeowner's messages, that's a major red flag. My experience with Trestle has been consistently unresponsive and unprofessional. I strongly encourage any community or Board to look very closely at how they handle homeowner concerns before choosing them. read more

They're the least expensive HOA in Arizona, but keep in mind you get what you pay for which is attitude rudeness lies biased favoritism and then if they get irritated, they just don't respond back they tell one neighbor they'll get approved and then if you want to do the same thing, you don't get approved they don't explain why it's the worst company and there's no way with all the bad ratings on Google on yelp on the Better Business Bureau I mean, how is this company still in business? read more

I'm not sure how this company stays in business. They ignore homeowner messages, emails, portal submissions. They aren't able to supply documentation when asked for it. They are negligent in their responsibilities. They are the worst at communication and follow up. I almost believe that a kindergarten student would be able to manage properties better than this sorry excuse for a property management company. read more

This hoa company said someone is breaking in to the locked pool room that only the pool man has the key to. That is why they can't fix our pool for many many months. They blamed everything on previous board members and companies and said we are broke now. They fired us shortly after a whole building burnt down. We got no answers. Run from this company. Dawn is a fucking jokeSo dawn shows up to meetings in jeans and tennis shoes. I asked how many vendors we put in bids on she said 5. I asked if we could do more and she said that is the bare min. They have to do so that's all she did. Before our gates were covered now they are not. Our community can no longer play music above headphone level at the pool. They are incredibly rude on the phone. We had a water issue. I called left two voicemails. They called back and said water wasnt a issue. When we were asking questions at hoa meeting she kept saying i have 5 other communities i have to worry about. Finally i asked if she was having issues handling that. When i went in to get a pool key. They said i had to put in a request. When i asked if they had a paper request the lady got rude and aaod no. I asked to speak to dawn and she said i should have just called. They both started getting nasty so finally i was like yall need to work on your customer service i just want to get a key and have my portal fixed. Thier is no one to complain to. I left a letter for the owner and no return. If you like working with super rude people and people that cant help cause they have other communities then you found your nightmare of a place. Beware it's a nightmare update beware they changed our pool to early close time. We can not have more then four guests 10 read more

Trestle Mgt Group has the worst automatic payment system. Also, they fees for trivial topics, e.g., lease renewals through a property management company! There are much better HOA organizations. read more

This is one of the easiest companies I've ever had to work with. I'm happy my community finally went to someone who is helpful.

Roselle Portin is one of most unprofessional, rude and condescending person I've ever meet. She does not care about the residents nor does she follows through with any complaints. Shes just there for a paycheck and nothing else. read more

I regret to report that my experience with Trestle Management Group in Mesa, AZ, has been nothing short of frustrating. From unprofessional communication to inconsistent enforcement of community rules, the service falls drastically short of expectations. read more

Cannot keep their records straight in how they send out notices to their customers. They turn to blaming their customers versus actually treating their customers as their customers! read more

I cannot say enough how horrible this company is. They love to fine over every little thing and poor communication. If I could afford to buy somewhere else, I'd sell my house SOLELY because of this company. read more

Very poor communication, constantly changing the reason for a violation (in our case, a tree) and dismissive attitude toward the people who pay their fees. read more

I was recently fined 25$ for a handful of sticks in my front yard. It was such a small amount of sticks that it fit in my palm. They never took into consideration the amount of wind we experienced that day. Worse yet I was recovering from a stroke and enjoying the wind outside. I never thought I would be fined for sticks blowing around . This company should be ashamed of their lack of grace and decency. Funny I noticed a lot of sticks in the common areas. Someone ought to clean those up . Give me a break! read more

First of all, I hate the idea of HOA's in general because I think it's absolutely asinine that a group of unknown bureaucrats can tell me what I can and cannot do with my home when I'm the one that pays the mortgage. That being said, Trestle Management Group is my first and only experience with an HOA so far I can say with total confidence that these people are a bunch of Nazi cunts. I mean that as offensively as possible. They have been fine happy over the smallest amount of weeds and when I finally told how ridiculous I think they are I got a very snide remark from the representative of the HOA telling me that the fines would continue to be assessed until I maintain my front yard in an acceptable manner. Yet when I pointed out that there are plenty of weeds around the common areas of the neighborhood that need to be pulled I got no response and have not heard from them since. I honestly don't know how this isn't considered extortion. I am required to pay a fee to these people just for them to fine me and tell me how my yard is supposed to look. I get no amenities other than a small public park near by no real customer service and if I don't pay them I get sent to collections or have to get the courts involved? Seems like extortion thats somehow been allowed to operate under the guise of "just wanting the neighborhood to look nice." Trestle management group can go fuck themselves. I'll be moving as soon as I can sell my house. I hope someone eventually sues these people into oblivion. read more

Worst HOA I have ever dealt with In the 20 years I have been in Arizona. Extremely rude and unprofessional. Do not buy in a community managed by Trestle. I am considering selling because of this company. There was a car parked on the street a few different times in front of my house and the car wasn't even mine. I attempted to fight the fines and they basically said too bad. This company doesn't care about people or what you have to say. They only care about getting your money. Avoid at ALL cost. read more

Worst HOA management company I have ever dealt with. Staff assigned to our community is rude, disrespectful, and actively works against the needs of the community. There are plenty of other options for HOA management that are more responsive, communicative, and cost efficient than Trestle. Steer clear of Trestle. read more

These people are the worst. They run our HOA like their personal "fiefdom" The HOA Board has turned over 100% of its responsibility and obligation to this group. They don't answer the phone, they don't follow-up, they do what they want and homeowners be damned. If I had any inkling that our HOA was being run by this group I never would have purchased my condo. read more

Just about the time I thought this property management company couldn't get any worse they outdo themselves. It was bad enough that we received a citation for our trash being out 24 hours late when in fact it was the week of Labor Day and our trash pick up was delayed by one day so it was in fact only out the day that it was picked up. As if that wasn't bad enough, today I received a citation in the mail for parking overnight in the street. Number one we don't even have enough vehicles to necessitate that, number two we have not ever done it, and number three the photo that they provided as evidence was not even a photo of our home. Do not ever use this company, ironically I work with new home builders and consult with them often. I will absolutely tell them to steer clear of this horrific management company. At this point it's starting to feel like rental/renter discrimination. read more

Trestle Managment Group - Lovely photo of NOT MY HOUSE - Property Management Near Me - Mesa, Arizona

I am in agreement with all the 1-star reviews on here. Trestle management company is not a good company to work with. I am a homeowner in a community the manage and have been trying to work with them for the last few months. After months of fake politeness, I receive an email that showed me they were not reading anything I was voicing concerns about. The people that work for Trestle are rude, condescending and arrogant. They asked me to send documentation of proof to back my concerns and when I did, they didn't even bother reading it. It all went out the window. They claim they value the homeowners they "represent" but when the homeowners voice to many concerns they quickly change their tune. Trestle's website claims "Ensuring that our dedicated team members and valued community clients are always placed first, enables Trestle Management Group to consistently be exactly where we want to be, right behind a well governed and prosperous community! At Trestle Management Group we realize that only by holding ourselves to the highest standards can we continually exceed our customers' high expectations. Our unwavering focus on Integrity, Commitment, and Excellence in all that we do has made Trestle Management Group one of the largest and most sought-after association management companies in the Arizona marketplace." In no way are the homeowners placed first. They only value the Board of Directors which in our community is new. Trestle is a horrible company to work with. read more

My grievance with Trestle is the "convenience fee" they charge you when making a HOA payment on line. $19.38 Why ? I'm not talking to your employees (guess they're my/our employees since we pay for their wages collectively through dues payments). Wait if I'm the boss and I call you and you don't pick up the phone or respond to my emails that's insubordination and well I guess I can fire them! Hmmmmm. I digress. So why are you charging me so much when I'm inputing all the info on your platform ? I'm doing all the work for you but paying for it. I get that it's a third party platform you are using and you have to pay for it but $20.00 come on man!!! I'd be fine with a max of $10.00 at most. But you want to rob people. You gotta get yours. You're a hustler baby. Understand. All the one star reviews are pretty sad for this organization. Time to roll up the sleeves and get to work and fix your house built on sand dunes and give the customers what they need. What they ask for and if you don't listen what they demand: good customer service. Now get to it chop, chop there is much work to do. read more

The absolute worst HOA management company that I've ever experienced. They are getting a ton of one-star ratings for a reason (Unless you are on their payroll. Then they are getting a five-star rating). They keep raising monthly HOA rates while their customer service and ethics are highly questionable. On top of that, they also harass and intimidate people. The most recent incident was for a little garden hose, which I have in the corner of my front yard. Some idiot deemed it noxious and offensive and in violation of Section 5.4 of the HOA policy. It pains me to give my money to this company. Per CCR Section 5.4: Noxious and Offensive Activity. No noxious or offensive activity shall be allowed on the lots nor shall anything be done thereon which may be, or may become, an annoyance or nuisance to the neighborhood. read more

One of the worst management companies I've ever worked with. Liked to create problems with residents and the board of our HOA,and did little to nothing to solve problems,even when notified in writing. Our community fired them,and moved on after tolerating their subpar services for about 4 years. Learn from our mistake,and avoid making one of your own...‍ read more

BUYER (AND ESPECIALLY RENTER) BEWARE!! Sincerely, this may be the worst property management company in the Valley. Allow me to elaborate... I have lived in this community for three years as a tenant. The homeowner is in another state and typically prefers that I handle any issues with the house. I have reached out for months to try to get movement on a potential health hazard in the neighborhood. After numerous calls I finally got to speak to Dawn Feigert. She was immediately defensive, abrupt and condescending. Not only would she not apologize for her tone, but she also would not apologize for the months of multiple phone calls, where no one told me that I needed to handle it with the homeowner, and that they did not have to speak to me. I asked her if she would consider apologizing for the lack of communication and she ignored my request. She literally refused to apologize to someone living in a community she is responsible for managing. There is no level of responsibility she would accept for any of my concerns in the community. They are more than willing to issue "courtesy notices" and fines for any issues on your property, but I have included photos from the common areas in the community. These were all taken in the last 30 minutes. I have additional pictures from several months back that show some of the same debris, exactly where it is today. I'm not certain what the money goes to, but it isn't quality, considerate staff at this organization nor does it appear to be them keeping up their end of the bargain in maintaining the common property areas. read more

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i have been filing the same complaint for 1 year and 3 months and trestle will not help or enforce the hoa rules.

Trestle HOA Management Re: Las Brisas, 750 E. Northern Ave, Phoenix Shawn Mason, Property Manager at Trestle HOA Management for Las Brisas, has been unresponsive to weekly and now daily requests for access by the unit owner. We still do not have a community (pool) key after 5 weeks of continuous requests. We are now we are being lied to on a daily basis. We were told 4 weeks ago the key was "in the mail." We were told 3 weeks ago another key would be mailed out. Last week we drove a 70 minute drive to the Trestle Glendale office and picked up a key, and that did not work. Thursday I called Karen Medeiros about it and she promised someone would physically drive to the complex with a key, test it and put it under my unit's mat. When that didn't happen, we called Karen Medeiros and she promised it would be done on Saturday. It is now Monday March 25 and we still have no key. I spoke to you requesting a working key on FEBRUARY 15, 2024. IT HAS NOW BEEN 5 WEEKS AND WE STILL DO NOT HAVE ACCESS TO THE COMMUNITY FACILITIES. read more

If you're looking for a family-friendly neighborhood, don't buy in a neighborhood managed by Trestle. We put down a deposit on a lot, THEN later received a copy of the CC&Rs (which we have no record of getting at all but I assume we did at some point). Not even thinking there would be an issue with a nice, all weather playground (not cheap you know) we put one up. Neighbors claim they are aok with it and yet the HOA is giving us 30 days to get rid of it. Well height restrictions on a play structure is a max of 8 feet per the CC&Rs. (Also doesn't matter that our yard is sunken by 1-1.5' below the fence line)... Sorry kids, this Trestle managed neighborhood doesn't set up play parks and guess what, only toddler play sets or crappy metal swings are allowed. After copious build issues during Covid and now this. You think you're buying into a family-friendly place where you can have a top quality play structure in your own backyard????? Think again. Thanks VIP & Trestle HOA! read more

Trestle Managment Group - Prohibited play structure - Property Management Near Me - Mesa, Arizona

Do you love paying $ ($190 plus a $7 service fee when you pay online) for your HOA every month only to have weeds, trash, and dead plants everywhere? Do you enjoy taking the time to write emails voicing your concerns and ask questions only to have them ignored? And when you do follow up again asking for a response a week later- you finally get a reply but it only answers 2 of your 5 questions? Do you enjoy overpaying for services like landscaping only to have the landscapers operate with no oversight and plant plants that look like they were dead on arrival? If so- Trestle Management is for you!! read more

Because I can't give none. Absolutely the worst company to work with. They are petty and one sided. They raise rates without any true or valid reason. We have no amenities yet faced an increase. We were told it would increase before an actual vote was even taken. They pick and choose who and what they want to go after. They state they don't have record of something. When you can prove they do, they tell you it's not valid. Every time there's a change in Trestle manager, that person gets to the change the rules. The attrition is ridiculous in this company. And they won't take ownership if they make a mistake. read more

If I could I would put negative 5. The worst community management. It seems that they don't understand that they are getting paid and have a job because of homeowners. Every time you reach out for help it seems like they have some sort of personal dislikes and vidette toward house owners. I have ever attended meetings but next time I will specially make time and follow all the steps to change our community to a different management group. read more

I am a home owner. They are the worst. They have there priorities mixed up. They are worried about the smallest things then the criminal activity and the cops always being called for issues. read more

Trestle fails to regularly address homeowner service requests for Aire in Scottsdale. Service requests submitted via a Trestle community portal are marked as "completed" before any work is initiated. When vendors do complete work, Trestle does not consistently verify that issues have been resolved. read more

absolutely horrible! they milk every dollar from you for hoa dues and say maintenance is out there a lot. well, i could pay maintenance out of my own bank account. they try to justify an assinine amount of money from you of $415 for a 1981 old apt. complex (now condos.) with no pool, no nothing! it's a joke! stay away from this so-called property mgt. co. also, they don't fix important safety issues either! read more

Worst HOA I've ever dealt with. Unfortunately it's also a home I bought, not rented. I wish I knew this before. I've actually considered selling my home because of them. I pay my fees weeks in advance and every other bill I pay is on time but every single month for all 3 years I've lived here they claim to not receive payment until after the 15th and charge me late fees. There are pigeon issues where they make noise on the roof by my vent and it echoes in my bedroom, no solution for 3 years. Yet they glued nest traps in my window ledges that I have to look at but the pigeons never ever have sat there. Unsightly and honestly trashy. There's constantly no parking for visitors and people illegally parked on red curbs, they do nothing about it. Randomly chain closed the pool we pay to access and don't tell us why. Locked up the public trash cans but only handed out keys during a weekday / school day so you have to pay to get one mailed to you if you couldn't come get it during a weekday and during work hours. The list goes on and on. This company is horrible. CROOKS. Worst HOA ever. I will be fighting them until the day I move and will suggest that no one ever buy a home here because of them. read more

Trestle Property Management is an unprofessional and incompetent firm. The owner of this firm does not have the manners to respond to written correspondence. His unprofessional behavior trickles down to his employees. They visit our property 1 time each month which is not adequate to enforce CCRs. They do not enforce the CCRs as written and selectively enforce CCRs depending on the direction of members of the HOA Board which consists of individuals looking out for their own interests and not the best interests of the community. This firm should be avoided at any cost. Any perceived savings will be lost to their unprofessional incompetence. read more

I just wanted to say Misty Carver, and her team have been a great help with support and professionalism. The only good thing that Mattamy Homes did was get a great HOA selection group. If I could give the staff 10 stars, I would. read more

I've owned my home for 10 years. No problems until our HOA gave control to Trestle Management. 8 months ago my bank made a mistake and sent my HOA payment to the wrong address. So now Trestle Management sends me a bill with a nasty note attached. I must pay immediately. Of course there is a late fee. I call. Maria refuses to help me sort it out. Tells me it's my problem and tells me I must send a check along with late fees. I'm back and forth with my bank and the HOA's bank. I am not an accountant. This is difficult for me to understand. I call Maria again and ask for help. I am told I should start paying by check instead of automatic payments or I can't be sure the payment will clear. I ask does everyone else pay by hand written check. She says yes they do or they pay through Trestle's autopay system. What? let them into my bank account?? So we go around again. My bank tries to send the payment again. It's refused. Now I'm getting bills for 2 months and fees. No matter how many times I call no one will help sort it out. Maria suggests I should pay twice a month. Once by hand written check and once by autopay to be sure one of them clears. Yep. That's what she said. I questioned her repeatedly and she insisted that was how I need to handle my payments going forward. Finally Sherry calls me . She know what went wrong. Acknowledges it wasn't my fault. We do agree my bank changed the address themselves. I have already figured that out with my bank and dealt with that myself. Now Sherry tells me I need to send my payment by a certain date to be caught up and remain current. That is wrong apparently and it takes another go round to straighten that out. I change the payment date again. Now I do start paying double every month to be sure I am current. After 4 months Trestle management sends a statement saying they owe me money. I call to say how I would like that returned but please, not in a way that will make my account behind. Imagine my dismay at having to deal with Maria again. She sounds unsure of what I mean. She says she has to wait for another payment to clear before she can send me any money. So Maria is under the impression I'm not paying my HOA fee. I call Sherry. I get a return message saying she understands I want to stay ahead. Why can't I be current? One payment. Every month. Not ahead, not behind. Doesn't everybody else get to do that? read more

What a great weekend in Copperleaf. The basketball courts were full of people playing. The parks had kids on slides and riding all the park toys. The driveways had adult and kids parties. All the "fun" I saw and was part of, had over 10 participants, not wearing masks, and people from different neighborhoods. So please explain how Tressle is not liable for any of this, yet a locked pool, that releases them all liability is still closed? This is proof positive that the pool remains closed ONLY out of spiteful decisions, and there is no liability bestowed upon our management company. read more

Wish there were zero stars. Changed bank account info for auto payment and it was still deducted in error. Asked them to refund the monies. Was told they had to make sure that it did come out of my account before they refunded me. Then they came back and said "Unfortunately the bank only shows the last four digits or the card, not who's the card is. If we were to issue a refund it would be to who is on the deed of the house. We aren't able to send checks to anyone else. If you are looking for a refund, it would be better to go to the person in the deed to get your money. " What??? He did not take the money out of my bank account? Why would he refund me? Since it was an auto deduct I can't dispute the charge. Totally ridiculous. read more

Our condo development had a major repair that resulting in us being assess about $4,600. We elected to pay monthly (with a fair rate of interest) vs. paying the entire balance at once. We communicated our intentions mailed TWO separate checks - each properly labeled: (1) regular monthly assessment; (2) SPECIAL ASSESSMENT. We received a friendly reminder that we were past due on the special assessment. I contracted them through their site and informed them that we made our payment - scanned copies of CLEARED checks. Then I called the bookkeeping department. I was told that the payments go to a lock box and that both payments were credited against our regular monthly assessment. I was also told that they would fix that. They gave a separate address where to mail the special assessments in the future. The next month, I mailed two check - one to "regular" address with monthly assessment and another check labeled special assessment with a remittance for I developed. I recently received a PAST DUE NOTICE stating that the entire special assessment was due - over $4,000! I contacted them through their site and asked that a supervisor handle this. Also requested written correspondence stating that we were not delinquent. Someone from the bookkeeping department called and spoke to my wife. The lady told us that they were working on the computer software to correct the problem and that we were not delinquent. People come & go, so my wife requested at least an email to us stating that we were never delinquent. The bookkeeper said that she could not do that without first speaking to her boss the next Monday after New Year's. Trestle knew about the special assessment for months. The fact that they did not plan out how they were going to handle the special assessment monthly payments is regrettable - but understandable. However, sending out delinquent and past due notices and not be willing to put in writing that we were neither past due or delinquent is unacceptable, We are assuming that we are not the only ones getting these annoying past due notices. read more

When you're buying a house, I wish there was disclaimers about the associated HOA. Because this one is awful! I have only had to speak with Davi a couple times about minor things and her attitude is so unprofessional and condescending, so I pray there won't be a case that is actually important. I have also had email correspondence with Dawn and I think that may have been even worse. Both would hugely benefit from having a little tact, at the very least knowing how to be professional. read more