I called Tretheway with a time-sensitive matter over a holiday weekend. I spoke with Bob (the owner, or co-owner I believe), who was exceptionally thoughtful and generous with his time. He and his team were detailed, kind, and consummately professional during the entire process. I would call them back in a flash. read more

These guys are literally thieves. Do not work with them. We called them to *check* our AC. They told us it didn't work and that it had to be replaced. So far so good. Then they billed us for $400 not for the diagnosis, but for a "replacement part". What replacement part? They didn't fix it and they didn't ask us if we wanted to have a part changed! We never authorized it. Now they are alleging that when they swapped the part (which we never authorized to be swapped) it fried and hence we owe it to them. I'm sorry but I refuse to pay for unauthorized work! 100% they should have asked before doing repairs I was unaware of! read more

Conner and Conor came to service our hot water system. Tbros is always thorough, speedy and expert! We have used Tbros for over 3 years and are so impressed by their professionalism. Highly recommend this company read more

I can't compliment TBros enough. I had a difficult job relocating a number of steam boiler pipes in my basement as part of a basement remodel. In the end I went with TBros for the job and couldn't be happier as my general contractor was very difficult to work with. TBros were the only company that was willing to take on the work and were at my house for almost eight days working on it. The quality is clear as you can see from the picks. Shout out to Mike Flanagan and his team for the excellent work. read more

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Called (reluctantly) with a leaky water heater (still under 10yr warranty) as we've had negative past experiences with servicing our 3 boilers and 3 water heaters. After expressing frustration with service timelines, diagnoses of problem and next steps (wouldn't be until the afternoon, would take multiple visits and wouldn't be cheap, despite being under warranty), I was told since it was purchased by the previous owner, they couldn't honor the warranty. This was surprising since they honored the warranty of another one of our water heaters a few years prior. When I pushed back, Jess, the receptionist, told me to go elsewhere and hung up on me. I called another local JP company, who diagnosed the problem via text pictures (which saved us a separate visit) and they came right away and already replaced the water heater (before T, Bros. was even able to confirm a time to come out to give their original assessment) !I'm SO grateful to be done with this company and their overcharged services and poor customer service! Go elsewhere, save your money--you won't regret it!! read more

We've used Tretheway Brothers (TBros) for various jobs and they're always professional, efficient, honest, and friendly. In our 100 year old multifamily home, they've helped us with our annual boiler servicing, fixing a bathtub leak on the second floor, moving pipes for a new washer, and installing new water heaters. Their commitment to quality and craftsmanship and transparent customer service is worth every penny. Their rates may be higher than others, but I am happy to pay fair wages, especially when it supports a multi-generational local family business. They, especially Bob, go out of their way to make sure customers are satisfied. read more

I am a big fan of Trethewey Bros. Plumbing (4280 Washington Street, Roslindale - Boston). They are on time, friendly, and efficient. This morning, they fixed toilet in my home. Every time I call them, I know that I won't have to wait long and that they will do an excellent job! --Marilyn Day read more

Needed help in a pinch with a leaky toilet, and TBros responded to my request immediately. Someone came out and fixed our issue and a good value- and everyone was super friendly, from the person I spoke with on the phone to the plumber who came out. Highly recommend this local business read more

I've been a 25 year customer and my wife's family goes back 50++ years with T-Bros. Polite, professional, on time, straight talk regarding options and fixes. I have never had to call them back. Office and scheduling staff are very polite and a pleasure to work with. Thank you!!!! J. Smith read more

Wish there was an option for 0 stars. They had originally installed a new hot water heater last year and I was running into issues every other day where the pilot light was going out. After having to manually reset the pilot light every other day to have a warm shower and having the Trethewey Brothers team come out multiple times to try to resolve the issue, we got nowhere. I wasted hundreds of dollars replacing parts and 20+ calls to Trethewey Brothers with no response. I had to resort to using a different company who solved the problem immediately (which Trethewey Brothers couldn't identify after multiple visits). Would not recommend Trethewey Brothers to even my worst enemy. Call someone else if you need help! read more

Great service with fair prices . Showed up on time and was very courteous. Fixed leaky faucet. Thinking about maintenance plan.

We don't like to give anyone a bad review, but there are reasons for this one. I gave two stars only because the plumber who came did excellent work. Despite supposedly 24/7 service, that is not what we got. We are in our eighties and our heat went out on a Saturday. We called about 3:45 and spoke to Bob Trethewey about the problem. Our next door neighbor, a highly competent contractor, told Mr. Trethewey the necessary furnace information and said he was pretty sure it was a blower motor failure, which it was. No plumber was sent to our house and we were told any work would have to wait until Monday. It was 45 degrees in our house. The cold was so bad that we spent Sunday night in a hotel as we were feeling ill from these unhealthy conditions. The plumber came on Monday morning, but he had been given the wrong sized part, or the wrong part, and we were told the work could not be done until Tuesday. As we had checked out of the hotel, we spent another freezing night in our house ( there are three of us, all elderly).And here's the kicker. Trethewey charged us $190.00 for the Monday visit when the plumber came with the wrong part. The total bill then came to over $1800.00 There was no sense of urgency at all in dealing with our situation by a supposedly 24/7 company, plus we received this very unfair charge for work not done. read more

TBros is a bit more expensive than some competitors, and have a feel for just coming out, but I've found them to be honest, fast and reliable. The first time I used them they ended up being hundreds of dollars cheaper than the previous plumbers, who only fixed half a problem, and this time they fixed something but also walked me through how to fix it myself in the future. Excellent company and very nice to work with. read more

They are a shadow of what TBros were "back in the day". It's time they folded up shop and moved on. Gross over-markup on parts, multiple visits where only one was required, substituting inferior products without full disclosure. The only thing I can say good about them these days is that they do indeed arrive promptly for an emergency, but it's all downhill after that. read more

A HUGE shout out to TBROS for becoming my FIRST GO TO for plumbing services ! After many years of struggling with my personal plumbing for setting up service calls.... i turned to TBROS- the FRONT END STAFF just SUPERB ... they scheduled a time and date that was convenient and EASY and more importantly stayed to the their time-frame. The MASTER PLUMBER was SUPERB, understood the work involved and was seamless in completing the service call. Thank you EVERYONE ; shout to to MASTER PLUMBER KEN and Team for a job well done ! ..... ronald read more

I had a very good experience. I requested service online and got a call within minutes and an appointment a day later. When the first plumber came and encountered some difficulty, he was quickly joined by two more, and all three worked together to complete the job at a reasonable price. It turned out to be a tricky installation, but T Bros completed it quite well and professionally, cleaning up before leaving. Having the resources and skilled plumbers available makes a lot of difference. read more

Pricing is a rip-off, man comes out diagnosis problem (I already knew what it was) he says you need a new faucet I'll order a new one (20 minutes and he's gone). New faucet is in, I get another plumber who charges me $140 for his visit and $140 for the other guys visit. In my mind it's the same call, but their billing system is $140. Each time someone walks in your door wether to diagnose or finish existing job. I've spent thousands there in the past, they won't ever be getting my call again unless it's absolutely necessary. (My husband called them this time!) read more

Beware. Mean spirited and horrible customer service. They do not admit fault and will wreck your home. read more

We used Trethewey Brothers (TBros) to install a new toilet and remove an old one. They arrived on time, did a fantastic job, and kept the work area clean. They were fast, efficient, and friendly. I highly recommend using them, and will the next time I need plumbing services. read more

The tech came out quickly and was very friendly. We knew what the problem was, but wanted to get a quote on the cost to repair the leaky faucet. He suggested 2 different solutions and a rough estimate of cost and time, then charged us $165 for the "consultation". He was here for approximately 10 minutes. This is the first time a tradesman has charged us a fee just to take a look. read more

We had an urgent plumbing issue come up over the weekend outside of their normal appointment times. Not only did the owner of T-Bros quickly get back to me to schedule the soonest available appointment, he actually spent several minutes on the phone walking me through how to temporarily fix the issue so we could keep our water on in the mean time. I will definitely be calling them next time we need a plumbing repair!! read more

I had moved into a condo that had an existing one year old Mitsubishi mini split system that had some issues, so I was referred to Tbros as they're a certified seller of that product. I called up and they scheduled me for an appointment on a Friday morning from 7-11am. Great, I took the day off from work and around 9am received a call from a guy named Bob telling me, "Sorry, we scheduled two people for HVAC services today and we only have one technician. We have to cancel. We are rescheduling you to Monday. You will be our first customer of the day. We guarantee it." Well, at least they called. On Monday I stayed home from work for the first half of the day. The clock kept ticking until I called them around 10am, at which point I was told, by Bob again, "Oh no, we forgot to submit your appointment into the system. Sorry! We will make you our first appointment Wednesday morning. We guarantee it! I'm so sorry we made this mistake, but you don't stay in business for over 100 years by not making things right!". I was really frustrated, but decided on the Wednesday appointment and took another half day off from work. No one showed. I called up and was told, by Bob again(!), "Sir, we have no idea who you are and have never spoken to you and have no record of you." I flew off the handle and then suddenly, "Oh, I see your name in the system. I'm very sorry. Heads will roll for this! I guarantee you the first appointment Friday morning! It will be 7:00-11:00am". Suuure.... By chance I had that Friday morning off from work as I had a dental appointment. No one showed up until 1:00pm, at which time I was at my office downtown when they called me to say, "Where are you?". I asked to speak to the owner ASAP. I then was transferred to someone else, who knows if it was really the owner, and I gave him the whole litany above. When I was done, and had mentioned how I'd take a few days off from work, he said to me, "These things happen when you're busy." I again repeated how many times Tbros screwed up and how I'd taken my time off from work. The response, "As I said, these things happen when you're busy." Oh, do they? Well you won't be so busy any longer because I'll never be calling Tbros again. This owner then said to me that he would schedule me for a Saturday appointment, but because it was a weekend I would have to incur a weekend surcharge of $20. Would he waive it for me after a last minute cancellation, two no-shows, and one arrivals that was two hours past the end time of the appointment? Nope!! Here's the final insult. Two months later I opened my mailbox and actually received a bill for about $150 from Tbros for fixing my kitchen sink. I called up and spoke to them and explained how they never got into my home and clearly billed the wrong account. I was actually told by their receptionist, "That's not possible. How could we have billed you if we never got into your place? How else could we have your name and address. You're responsible for this bill." I then told the receptionist to to listen to me one more time about how Tbros got my name and address and never showed up, but apparently stuck me with the bill for someone else with a similar name/address/account number. I was then told, "Ohhh", followed by a promise that I'd be called back in no more than 10 minutes. 25 minutes later I received a call informing me that "It's all taken care of." I said, "Good. But I'm guessing you won't apologize?". I was told again, "The bill is taken care of." I can't comment on the service of their technicians, but for their customer service from bottom to top, they should be thanking me that they get even one star. read more

*** BEWARE ***Submitted inquire on website and they emailed me the next day requesting photos. After they got the photos they stop responding and I gave them a call and the lady who answered was absolutely rude. Manager came on and yelled at my wife. I understand everyone is understaff but because you are understaff that doesn't make it okay to be rude to customers. read more

HORRIBLE EXPERIENC...waited 10 days for an appointment only to have plumber show up without a hot water heater. Apparently "work order" was incorrect. 3 days later they said they were on the way but after a hour I called only to learn they had sent the plumber home because he couldn't find parking. In every instance I had to call for updates. The dispatch team couldn't have been more rude and blamed me for lack of parking and work order issues?! They should rename it TBlows for that giant sucking sound. Meanwhile Home Depot/ 1 800 Water Heater got it done in less than 24 hours for less money. read more

Wow, what a disappointing experience I just had with TBros and wish I never called them. The drain in my house backup into washing machine then onto my basement floor so had a drain company clear it. In doing so they removed how the wash machine was tied into the drain, which is @ 3' off the floor and piped against code. Was like this when I bought the home in 1999. https://youtu.be/HW-_WA1Psi8 The above is a very close scenario that I have so I called TBros to give me an estimate and they called me back saying that the cost would be "time and materials". Ok is that $1500 or $4000? So I asked for a better idea of a range, the lady said it is best if we send someone out. Ok seems common practice to me. Guy arrives at my house, I mention that I saw Rich in this video and would like this set up, after a short blank stare says that he has concerns with this set up because it is a different type of pump over the basin system type...ah really how so? There are basically two types of pumps, centrifugal and screw and both systems we are talking about here are centrifugal. Also, both pumping systems we were talking about have the impellers sit in water idle so neither starts dry..don't understand his logic but whatever. What he then tried to sell me was a "power vented" system that would require me to run a new vent line up two floors, which the then informed me is illegal in Mass but works. He has this same system in house so I shouldn't worry that it will not work. Seriously, you are recommending something that is illegal over the legal one that I asked for? Anyways, that wasn't an option so he came up with some other type of eye sore scenario. I asked him to price both. Then as he finished this (mind you this was less than 30 minutes) he said you have to pay for my time. $104 for him to come out scratch his head leaving me with less than confidence he knew what he was doing not to mention pushing an illegal recommendation on me. Needless to say I was first shocked then annoyed, why didn't someone tell me that I had to pay for him to come out when I spoke with them on the phone? I ask for estimates all the time, I have never paid for someone to give me one but I have some people say that i would have to so thank you not interested. I would have not had him come out and merely called someone else. Why didn't this guy say something when he arrived? As if that wasn't annoying enough, he came out Monday here it is Thursday still no estimate or word from them. AVOID TRETHEWEY BROTHERS I know I will never call them after this! Still annoyed that they screwed me out of $104 (yes I know I should have refused to pay since I did not agree to pay for him come out nor did they let me know I had to) but you gave me a recommendation as the plumber explained to me was illegal in Mass. I really should report them for that. read more

My wife called Trethewey Bros. and set up an appointment. After waiting nearly all day, she phoned the company and was told that they were very busy that day and the plumber had to deal with a more important problem and if she wanted to reschedule for another day she could do so. She did not. We would not call them again. My wife waited around all day after taking the day off from work. read more

The people who answer the phones for this company seem clueless...I found myself transferred time and time again. Once I finally reached someone who seemed to know what he was doing, an appointment was set to repair my a/c unit. Not an appointment, really. It wasn't even a realistic time window! Just "we'll call 2 hours before we plan on showing up". That day arrives and I wait for a call that never comes -- so I call TBros only to be transferred and transferred and transferred. I was told they'd call me back and no one ever did. So, the morning after I speak with Bob (after being transferred only once) who says my "card" is lost. There is no record of my phone call and they are completely booked and therefor unable to repair my a/c. Thanks a lot. I'm really glad I waited for the Trethewey Brothers to NOT repair my a/c unit. I will be contacting a more organized company who respects my time and doesn't ask me to wait for an indefinite period of time and then choose not to show up at all. read more

I have been using Trethewey Brothers for a number of years to service my furnace and for miscellaneous plumbing jobs. They are always incredibly responsive and reasonably priced. Their staff, both in the office and the plumbers that come out are professional, patient, responsive, and informative. I was talked into trying a more local plumber a couple of years ago and still regret it - mediocre service and high priced. Last week I woke up at 5:00 to a burst pipe, and Trethewey Brothers came over quickly. I wholeheartedly recommend Trethewey Brothers any plumbing or heating issue you may have. read more

After reading all of the negative reviews, it is time to call the Attorney General and file bad business practices complaints against this place. I have been using Trethewey Brother for almost 20 years. At one time, the original owner was in charge and the place was dependable and reasonable. This is no longer true. He treated customers with courtesy and respect. Now, another person is in charge, and he is rude and unprofessional. I have probably spent well over $20,000 through the years on my rental properties with them, and you think that this any customer like this would be given respect and treated with professionalism. Not the case. The last few years have been terrible, high prices and poor quality. On 7th December 2018, I called for a service call as one of my tenant's heat system was not working. Mind you, these are the very same people who installed this system several years ago so one would assume that they know what they are doing. They sent a plumber who spent several hours and could not figure out was wrong, although the heat came on. Then, one week later, the heat went out again. this time they sent a more experienced plumber who spent 2 hours on the same problem. The heat came back on. Then I got the invoices. I was billed over $400 for the first call and over $200 for the second call. I was shocked. I called the office and asked to speak with accounting about the invoices. I was put on hold for ten minutes. When someone came back on the call, I was told that the person I would need to talk to was out and that they would call later. A few days later I received a call from the new owner who started to berate me and insult me. He told me that he was tired of my complaining. Can you imagine??? He then went on to tell me that no one in the office wanted to speak with me. He accused my of bad mouthing his "boys" and said he was tired of my complaining. I reminded him that I was not complaining but that I wanted to understand why I was being charged so much for the same problem and it was obvious that the first service call was handled inappropriately. I stated that it was the right of a consumer to ask about a bill that I felt was inflated and that he had no right to bully me over the phone. He got angry angry and said that another employee did not even want to talk with me, this person being the one who happens to answer the phones. He also told me that they do not guarantee heating repairs, and that I was out luck, even though they sent two different plumbers in a week for the same problem. Why did one invoice have double the other??? I was in shock. I guess these people have never heard of the term customer service. You do not insult a customer. Period. Full disclosure, there have been problems with this place for several years now. I caught an inflated invoice because I had the good sense to call and ask about the time charged. The plumber that they had sent for a job started charging me when they left the office. The new owner had to adjust the invoice. If I had not called, then I would have been charged extra for the job. Guess that they see this as complaining. Another time on e plumber came out to start a job, and had to leave because he did not have the parts to complete the job. Them, another plumber came out and said the previous did not even need the parts and he completed the job. By the way, they never put their time on the invoice. You have to call to get the breakdown. Poor business practice. read more

We have been using Trethewey Brothers in my family for over 20 years. We are now done with this horrible company. I called and scheduled an appointment for the following week. I went out with my young son, leaving our cleaning lady with limited English proficiency home. In my absence, someone from TB dispatch called and left a voicemail that "Eric is on his way to my house." What's the point of having a dispatcher that doesn't know when your appointment is, and sends someone when you're not home. My very naive cleaning lady let Eric into my house...this is also very alarming, but a story for another day. Eric leaves an invoice stating that he couldn't find any problems, and for me to call if I want further follow-up. When I get home to the invoice and the voicemail, I can't believe the stupidity of this company. I call them, they ask for my name and address, and then my name again. It's funny to me that they ask for my name twice but will enter my house without asking for me at the door. They are sorry for the confusion, and ask if I want someone to come out again today. Seriously? I'm sorry I called on such a slow work day for TB. They certainly decide when they want to show up, disregarding the scheduled appointment. I just love having an unsupervised worker in my home, too. Did I mention that they were coming to fix an outdoor hose that they "fixed last summer" and is still leaking, and good ole Eric couldn't figure that out? Done. read more

BUYER/SERVICEE BEWARE!!! Our family has used Trethewey Brothers as needed for about two years now since moving back into the service area. 2 jobs completed in that time period to my satisfaction specifically because of the plumber that came to house. Keith, good man. Sat and had coffee with my family each time. Months later and out of no where I experienced VERY AGGRESSIVE collections from their office without being able to prove that a $200 invoice open, was actually due as all invoices were paid with plumber onsite with credit card. VERY rude office management. Letting that go... I was in need of a 3rd request for service. Not only was I harassed over this unproven debt to collect the $200 prior to appointment (was paid in full finally once they were able to prove this portion of a job was due prior to 3rd appointment), I stayed home from my company for the 7am-11am window in which I was told they would arrive. At 11:30am I contacted the office to check on my appointment as I have half a business day wasted and several employees needing my in office attention. MUCH to my dismay when I contacted TB, the office manager whom answered the phone was extremely rude and unprofessional to me with zero compassion for my time and service needs after being very level headed with her. Short, sharp rude answers. She simply got more and more attitude as I questioned her in regards to her not informing me of the tardiness and requesting to give me a new window of time so I could plan accordingly and simply said "we will be there when we get there". Then... "Do you want to cancel" with plenty of go screw yourself attitude in her voice. ZERO customer service. At that moment I asked to talk to her boss. Her boss got on phone and I asked him how his day was. Then I proceeded to express in kind my experience with his representative. He called me a liar basically saying "he highly doubts that, I know my girls too well" "I'm not gonna get into this with you. How can I help you?" I said you can help me by telling me how you will discipline your representative for talking to a customer the way she did? He said in an a VERY aggressive and cocky voice "I'm not gonna go round and round with you." How can I help you specific to your job" I said just cancel it. PEOPLE, their are many good plumbers out there. My father lives down cape and is crippled with 3 different types of arthritis, body run into the ground at 60 years old still from 42 years of plumbing and still crawling through spaces to get the job done . Its a sad day when you are treated like a POS when hiring a skilled labor unit to service your home. The culture internally at TBros is at best disgusting at best in management. FIND GOOD CULTURE AT THE CORE IN THE COMPANIES YOUR COMMISSION TO SERVICE YOU. They will enrich your lives and experience. No one is perfect but when your spending your time and money... Stick with harmonious driven entities. Stay away from this one. read more

The iron law of plumbing problems states that they will invariably take place at the most inconvenient time, will require fast service in order to resolve and won't be cheap. When these circumstances converge price becomes less of a consideration than usual. So although Trethewey Brothers' service isn't at all cheap, it takes care of the immediate need with better-than-average speed and service. My family has used them for years and we've always been impressed with their responsiveness and the thorough nature of their work. Prices are pretty well up there...but when it comes to plumbing problems one can't quibble too much about how much it'll cost. They're also very good about communicating the nature of the problem to homeowners and letting the afflicted know how it'll be taken care of in advance. Communication skills like that are valued when it comes to taking care of an emergency. I'd definately recommend them to anyone living near West Roxbury or Roslindale. read more

My general contractor installed a cheap kitchen sink and faucet when I bought my house in 2012. The stainless-steel sink, which was installed from under a granite counter, cracked in four places. The faucet looked state-of-the-art with a pull-out spray but started to leak this year. I decided to go to Trethewey Bros. for a better faucet replacement. I also decided to have the plumber reverse a shower valve because its indicator said cold for hot and hot for cold. I chose a high-end Kohler faucet that was about $500. I also had a better sink already and wanted that installed. I stated this when I ordered the faucet. The person at the showroom said the sink installation could be problematic due to the granite counters. I was overly confident because I thought I had measured the new sink exactly for the bracket holes in the granite. It took about 2 weeks before the actual service occurred, once the faucet had arrived. On the day of service, the Trethewey plumber arrived within the given 4-hour window. The sink-faucet installation was time-consuming and entailed sawing down the sink to fit the suspension brackets under the counter. Placing the sink required two people, so I gladly helped. After all, no sink means no kitchen to anyone who cooks, as I do. The shower valve seemed at the time to be the easier issue. The plumber took apart the valve and inserted a reverse hot seat. He said it was working fine. We settled the bill for sink and shower valve (approx. $900). After two showers, the valve would not shut off. So, starting at 10 AM on Sunday, cold water was running in the shower because there is no designated shut-off for that bathroom. I immediately called the Trethewey number. I got a call back around 1 PM. The man who called back said he would not be able to get anyone to me until Monday. To be fair, it was one of our coldest weekends. I explained that the water was running. He suggested I shut off the water for the whole house. Since our heat is forced hot water, I did not like that idea in freezing weather. I was told the office opened at 7 AM Monday, and, if I didn't hear from them by 9 AM, to call. They called at 6:47 AM on Monday morning, but I happened to have left my phone in the kitchen and missed the call. I saw they called about 7:10 AM and called back. The friendly dispatcher said she had sent a plumber to another job when I didn't answer the phone. Meanwhile, our shower was still running. I was given a window of 8 AM to 12 PM for the plumber to arrive. I told the dispatcher to just send the plumber because I would be here all day if necessary. I waited until approximately 11 AM to call the office back. I was placed on hold and was eventually told a different plumber was coming than the one originally here. He showed up, as promised, in about 30 minutes. This plumber immediately conveyed a sense of confident friendliness. He was methodical and courteous. He took apart the leaking shower valve and the new part installed previously by the plumber on the first visit just fell out of the valve. It had not been placed correctly. Hence the severe leak. This plumber went to his truck, got a temporary part to fix that issue and also brought a new spindle to upgrade the old shower valve at my request and added expense (another $80 approximately). He explained that he would order a replacement for the faultily installed part and would reschedule when it came in. He negotiated reduced labor charge for his visit with the office without me asking. Just over 3 weeks later, the second plumber came and completed the shower valve upgrade. I had braced myself for another bill and a conversation about the earlier valve part that had been messed up in the installation. I was pleasantly surprised when the plumber handed me an invoice with no charge for that final visit. He said the company acknowledged that there had been inconvenience. Now that is a why I would recommend Trethewey to anyone looking for a good complete-service plumbing company. Anyone can make a mistake, but the test of a good business is how they make it right. read more

I had scheduled an appointment to have our furnace serviced on a Saturday morning - it was a time sensitive issue and the only time we could be home to schedule the service. I was told when I booked the appointment that I would receive a phone call 10-15 minutes before the technician arrived. We received no call and no one came during the 4 hour window we were given. When I called to ask when we should expect someone to arrive, I was told that the technician already came but no one answered the door. Since we live in a condo, the front door opens to common space and we cannot hear when someone knocks. They did not call because the technician was not given our phone number (which had been provided when the appointment was made). When I called the dispatch, they said they were unable to come back same-day. Since this was time sensitive and it was their error (not providing a phone # to the technician to call as I was told), I was pretty adamant about this being remedied same-day and asked to talk with a manager. The customer service representative said she would have someone call me, and hung up on me. I called back and she again hung up on me (as in - picked up the phone and put it back down). I called back thinking that was odd, and the woman said "stop calling" and hung up. We received no call back from a manager, no service for our furnace, atrocious customer service, and our house remains cold. read more

Had a drip from a bathroom faucet. TBROS came four times, ordered the wrong part, charged more than $350, and never fixed the drip.

It all started with the initial phone call. I knew ahead of time that ,I would be paying 150.00 just for them to show up but what can I say I needed hot water.The guy takes a look turns the pilot light back on looks at the side power vent and says you need a new motor.20 min wow then leaves but before doing so he says "if it shuts down again call us" . Well yes ,I did but showed up at the store and spoke with Brian . After are conversation he states ,"I will order the motor and call you tomorrow"...long story short ,I am still waiting for the call back telling me I have the motor ready to schedule an install...the 1 star is for answering the phone...lucky they got that never again..will use them for any service... read more

We called Trethewey when our bathroom sink was clogged, and turns out the sink drain pipe was rusted through too! They removed some tiles behind the sink, replaced the piping, and we also needed to have the tiles replaced so we met with Dennis Meurer, of Meurer Construction and he put new backboard behind the sink and replaced the tiles expertly and neatly! Thanks to Trethewey Bros. And Dennis Meurer our Bathroom is now functioning and looking better than new! read more

As a Realtor in Roslindale I've been recommending T-Bros for years but had been personally using a much smaller company owned by a friend. A couple of weeks ago, my hot water heater started to weep, fairly copiously, all over my cellar floor. Knowing my smaller plumber would be straight out (as they often tell me) with frozen pipes and other winter-time disasters, I emailed Bob Trethewey and he got back to me within a couple of hours. Because I didn't want to pay the weekend rate and knew how to turn off the water to the tank, we scheduled the job for Monday morning and their man arrived first thing, spent a couple of hours installing a beautiful new HW tank, cleaned up THOROUGHLY (how rare is this?) and I had a hot shower well before lunch time. I also recently recommended T-Bros to a client whose pipes had frozen behind her kitchen wall. A handyman had come in and pulled off the sheetrock, but left her with a half-done job and pipes that were still exposed to the elements. (It's been a particularly harsh winter in Boston). T-Bros showed up promptly, repaired and insulated the pipes, and saved my client much stress and money, as she lives in a second-floor condo and the leak had already caused extensive damage to the unit downstairs. My go-to plumber from here on in: T-Brothers! read more

My manager recommended TBros and despite their low ratings I decided to give them a call. The first time they serviced my heating units they arrived within the scheduled window and we're very friendly and professional. They replaced some parts and were on their way. Unfortunately, a few days later there was an odd gas smell. I called them back and they booked an appointment to come by again. This time I got Gregg and he was awesome. He fixed the leak, without charge, and worked quickly and efficiently. He also explained the problem in terms I could understand and gave me tips on how to check for other issues I had expressed concern with. Overall I think the company provides good service and are easy to work with. Price wise I think it's reasonable since they spend a good amount analyzing and fixing your issues. Hope this helps! read more

Thank god for these guys. We had an emergency leak in our kitchen on a weekend and had to turn the whole house water off. First tried to get service through our home warranty, but after 2 days of getting jerked around (still without water in 90+ degree heat) and being told they wouldn't make it for another day (so 3 days no water), we called Trethewey instead. Chris B came out within an hour, fixed everything within 3 hours, and was a very helpful pleasant person. A bit pricey, but I'll take it for prompt service in an emergency. read more