I've lived in my 1920 home for over 43 years, have been with Boston Standard for years and it is by far the best company to work with. Every job Boston Standard has done in my multi-family house (and there have been many) has been easy to schedule, the technicians show up on time, are knowledgeable, professional, friendly and you know they are going to take care of your home as if it was their own. I also really appreciate the heads up text messages confirming the appointment and when the technician will arrive including his/her photo in the message! They also use booties coming in and out of your home/apartment. Along with the service contract, they come in to do a yearly inspection and with a multi-family home it saves us a lot of money. Today, technician Chris Tighe checked everything in all the units - sinks, tubs, shower heads, toilets, disposal, the basement water heaters, pipes etc... and even the faucet outside! There were a couple of minor issues and he took care of them - a dripping faucet in the shower, a shower head drip and then a toilet was running, so he replaced a part and it wasn't crazy money. He asked lots of questions and explained everything he was doing and looking for. It's just such a relief to know that Chris (a super friendly, knowledgeable guy) was a person I could trust and know that all is operating well in the house. Kudos to the management at Boston Standard. Keep up the good work. My advice to anyone looking for a great plumbing/heating company, give them a call and sign up for a service contract, it's well worth the peace of mind! https://www.bostonstandardplumbing.com/ read more

I was disappointed with my experience. It seemed like the company was more interested in selling me a new HVAC system than repairing the existing one. Instead of focusing on a cost-effective fix, they quickly recommended a full replacement and used language that felt more like scare tactics than helpful advice. If they did make any repairs, the emphasis was still on replacing the entire system. I strongly recommend getting a second and even a third opinion before making a major decision. read more

This company charges double for their services. I received two additional estimates from reputable HVAC companies and they were significantly less than Boston Standard. Please BE AWARE of this company when hiring them to do any project within your home or business. read more

Great work, but just can't spike the ball. Two years later and they will not get the permit closed with the town. They have not responded to repeated requests for action. What good is the work, if you can't reach the end zone. read more

Found company on internet. Good reviews. We have a leak from 4 floor half bath down to basement floor half bath. Called this morning and Mike K was at our place shortly after 12. The window was 12-4. Very professional and spent time assessing our system. Will definitely use the company again. Gerald read more

Avoid. On the first visit, they wouldn't give us a price for heat pumps, and their $3000 estimate to replace our gas water heater was $1000 too high. On their second visit, they suggested replacing a part for $1000 as a precaution. Turns out it is a $25 part, and many people install their own quickly with the help of youtube. Do yourself a favor. Avoid Boston Standard. I have over 30 years of property management experience. Thank you. read more

I rarely leave negative reviews, but this experience warrants one so others can make an informed decision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again. read more

They came very quickly. I really appreciated the estimate that they gave us. We didn't use them in the end, but I've called them before and I found that the plumbers are quite competent. That's about all I can say. read more

Needed our clothes washer as part of a stacked washer/dryer to be checked out. My wife made this clear (including sending pictures of the washer/dryer) when making the appointment. The technician who showed up was told that we needed to our garbage disposal unclogged, so he didn't have the tools or ability to check the washer. The technician called someone, supposedly his supervisor, and told this person that the dispatcher messed up and he wasn't able to do anything. His boss told him we had to pay the dispatch fee anyway. He threatened my wife that he would not (could not?) leave until payment was made, for work that he never did which even he admitted. This was not a rogue technician, he was told by his supervisor to threaten a small woman alone in her home that he would not leave her home until payment was made for work not done (again, it was made clear up-front what work was needed). So, of course, she had to pay to get this man out of her home. Afterwards, my wife emailed the company and explained what had happened and asked for a refund. They responded once and to say no and then never responded again. She challenged the payment through the credit card company and the Boston Standard spent the time to fight the reversal. They would rather spend time fighting the reversal of a charge for work not done than preform the work. Terrible policies. Terrible management. Terrible company. I've used Sila and 128 PHCE for other needs and they were both great! read more

My neighbor hired Boston Standard to replace and relocate her condenser. We went over to see the work to date and the Boston Standard Electrican made holes in her home's ceiling and in the brick wall outside. Also her carpet is dirty from the work. The piping they are planning to install looks unprofessional, she didn't have a plan of how it will look or be installed and they are charging her $25k for the work. Based on the experience we can't recommend this company. I hope they can make things right for her. read more

Although the techs who come to house are excellent,they are all about charging highest possible price for job , making it sound more complex than it is & telling you they actually have given you a discount on job using their esoteric pricing system. Their plumbing job estimate was double what a top local company would have charged.. Get a couple of estimates from well rated local companies for the job read more

I'm not sure about the company itself because of all the other reviews but the plumber they sent Michael Kneeland was excellent. He came to do the 99$ tuneup but unfortunately found an issue with a gas valve. He did everything he could to fix it but the valve itself is a sealed part making it impossible to rebuild it. He was professional and friendly. We chose not to go with them because we found someone that could do the job for a couple hundred less. But if ever I called them I would certainly request this technician read more

Never go near that company they cheated us to pay 8000$ when there was no need! All we needed was a new compressor for our split unit and they manipulated us into buying a whole new unit. read more

Engaging Boston Standard for HVAC installation in my home turned out to be an experience marred by unmet expectations, property damage, communication gaps, and clear oversights in installation standards. Some of the damage to areas of the house caused by Boston Standard' sloppy installation and inefficiencies in the operation of the two heat-pump systems remain unsolved a year after we hired the company. Given my exchanges with their team and the issues I faced, I feel the need to share a detailed account of my experience for the benefit of future customers. To begin with, after a few days of installation, we faced serious issues. There was a conspicuous absence of professionalism which resulted in my family enduring a record heat wave with no AC and navigating a sea of damage in the house. We had at least three different crews of technicians and each unveiled issues in the installation of the previous one. In the several days process, the hardwood floors, and walls, both redone and painted not longer than a month before, were severely damaged (some pictures attached). I have detailed documented evidence of these lapses, including conditions in which they left our home after work without finishing the planned work and, consequently, leaving us with no AC. Each technician would come with a different perspective about what needed to be done and each would point to bad techniques and mistakes that the previous one made. Despite several visits by their technicians post-installation, it has taken a year for them to identify critical flaws. This negligence has resulted in instances where we have had no AC or heat. The last issue, which resulted in our attic flooding, causing extensive damage to walls, ceilings, and a room (see pictures), revealed improperly installed drain lines and the omission of a float switch in one of the systems. After installation, large sections of our house had to be repainted, and two areas of the wooden floors needed redoing. While the company tried to solve some of the issues by sending a repair contractor, we were forced to hire our own contractors, whose the company reimbursed us, because the repairs that they did were limiting to clean the walls with wet pads and retouch the holes in the floor. Throughout this ordeal, the company's communication was lackluster. I consistently felt left in the dark, navigating a sea of mixed messages and unfulfilled promises. While challenges can arise in any project, it's the handling of such challenges that defines a company's professionalism and customer care. Boston Standard's approach left much to be desired. The lack of clarity and inconsistent information regarding the progress of the project further compounded the issue. We were taken aback by Boston Standard's apparent strategy of having the customer endure the consequences of their apparent lack of preparedness. While they claim to prioritize the customer, my experience suggests otherwise. As evidenced in email exchanges with the project and installation managers, even when they tried to explain their challenges and adjustments to meet timelines, the tone lacked empathy or a genuine apology for the inconvenience caused. There was an underlying suggestion that we, as the customers, should have somehow anticipated these problems. Lastly, while Boston Standard may tout its ability to adjust and make last-minute changes to meet customer needs, our experience suggests that these adjustments come at a cost to the client, both in terms of time and peace of mind. It's not just about completing the job; it's about the journey and the trust built along the way. Unfortunately, our case, that trust was deeply eroded. For anyone considering Boston Standard for their HVAC needs, I hope that this information helps them avoid similar problems. This experience has been a poignant reminder of the vast difference between promised service standards and delivered quality. read more

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They tried to rob me with scare tactics when they came to fix my gas furnace. Years ago when we had a big snowfall, the exhaust pipe got covered with snow and the safety sensor shut the furnace down. We just had 2 feet of snow and I figured the same happened again. The guy shoved a camera into the furnace and said the heat exchanger showed rust and that it was dangerous. $ 6,000 to change it and around $ 9,500 for a new furnace. Meanwhile he left my house with no heat and probably figured I would spend the 6 K . My brother who is very mechanically savvy did some research on the chatgpt and fixed my problem by pushing a reset button on a sensor. You think the furnace guy could have started the furnace himself instead of frightening me that the heat exchanger could be leaking CO2 into the house. The heat exchanger had a bit of rust ,but that didn't mean it was cracked and spewing CO2 into my house. He was using the liability excuse for not doing anything to fix the problem. Just pushing in a tiny reset button is all it took to fix the problem. My house has CO2 alarms all over my house, so I suspect it was all about selling me a new furnace for $ 9,500. If I was you, I wouldn't give them a chance to rip you off. Jerry B. read more

Due to my experience, I do not recommend Boston Standard Company (BSC) and would avoid using their services. I have a universal refrigeration technician certification with an engineering degree and work in a similar field (licensed professional engineer in MA). I called BSC in May 2022 to service my parent in-law's property in South Boston due to the upcoming heat wave. In my initial phone call with BSC I stated a few variables to why the HVAC was not properly delivering cool air (there is a small leak present in the system and I knew the refrigerant was low because it was last recharged 3-years prior). The system was also short cycling so I requested that the technician look at the HVAC compressor. I transferred photos and information of the major system components (covered and uncovered). The technician arrive 4 days later and on the day of the service (middle of the day, Friday) - I was charged $99 for a service technician to arrive at the property. Fine. I was charged $148.48 for the service technician to perform a diagnostic. The only information the technician was able to tell me was exactly the information I gave in the initial phone screening. He was also unable to find the leak in the system. I upgraded the thermostat on June 25, 2022 (after the service call) and I could clearly see that the thermostat wiring was causing the short cycling for the HVAC compressor (rapid turning on an off). I had the exact same panel exposed (indoors and at the main unit) when the HVAC tech was onsite and I doubt he even looked at the unit because of how obvious it would be to cause the issue(s) I described. The only performed work was a 1.5lb refrigerant recharge on the system for $987... I know because I'm in the industry that the refrigerant itself costs approximately $2 to $4 per pound (even google it). All of the required tools cost $150 brand new. I had the technician go ahead and recharge the system due to the upcoming heat wave (the next day) for my elderly parent in-laws. This is a ludicrous amount to charge customers for any amount of refrigerant to be added. I am under the impression they were charging insane amounts to customers because of the upcoming first real heat wave of 2022. All in all the technician was at my property for somewhere between 45 minutes to 1.5 hours. I waited four days for a technician and paid more than $1,234 for services that should have been a fraction of the cost because of an upcoming heat wave. The technician did not find what was causing problems with the system and did the absolute bare minimum to get the system to blow cool air (which will stop working in the next 2-3 years). Due to my experience, I would avoid BSC and find any other company to service/repair/install your system. read more

Boston Standard Company - Extremely costly invoice for refrigerant recharge. - Plumbing Near Me - Mattapan, Massachusetts

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Boston Standard installed a new heat pump for our home. The project manager answered all my questions and gave me confidence that a heat pump would work for us in both warm and cold weather. The installation was as smooth as he said it would be. Very little disruption and I'm set up in the maintenance plan. Very happy! read more

I have been using Boston Standard for my annual HVAC maintenance. This spring when they said my AC needed a new part I decided to get a quote to replace my 25 year old system. (It needed a new part last spring too). I got quotes from them and one other well known contractor in the greater Boston area. Nick, who came down to give the quote was very thorough and gave me quotes on 4 types of systems along with detailed pricing for each. He is a great guy and I highly recommend him. I chose Boston Standard over the other contractor. Their install team of 2 showed up as planned on Mon morning. Within an hour 2 more arrived for taking apart and removal of old system. They came back for day 2 as planned along with 2 electricians. The entire project was done by 3pm and they did a complete clean up. (They used packing blankets to cover my floors each day). The entire process from quoting the job to completion went smoothly. Next week they come back for another person to review the work and answer any questions I still have. Great experience. read more

Zero stars. This is the absolute worst plumbing and HVAC company you could work with. They installed my heat pumps and my HVAC systems. At the time, I gave them a good review, because I thought the install went well, but I have since found out that many parts of the system were installed incorrectly -- for example, the dehumidifier and the humidifier are running at the same time! I have paid over $100 monthly service plan for years and I currently have no heat and they want to charge me nearly $500 just to come out and diagnose the problem and also a $50 dispatch fee. This is after they came out and charged me a dispatch fee and didn't fix anything after wasting more than 3 hours of my time. They didn't know more than I could find out just by googling. They contract their technicians and none of the ones who have come to my house seem to know anything. When I spoke to the manager about these issues, he hung up on me and cancelled all of my contracts with them. I have never worked with a more rude company -- they are overpriced, have terrible customer service, and they don't seem to know anything about how to install or service the systems. I have since found another company that will charge me half as much to diagnose my system's problems. Stay away -- they pay more for marketing than anything else! read more

I needed an urgent fix for a water leak. They came through and fixed it. The tech, Nelson, couldn't have been nicer and more capable. Refreshing to be treated as a person. The last two guys I hired to fix the repair were condescending af. read more

This is a follow-up to a review my wife left a few days ago (see https://www.yelp.com/biz/boston-standard-company-mattapan-2?hrid=3XmefQrsIuBJpHT09fvPIQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)). I know it's long, but I promise I'll try to keep it entertaining. After she left the review, it took Boston Standard just a few hours to contact me and ask me to remove it. Otherwise, they informed me that they were not willing to work with a customer they couldn't trust. "Well, this is a first," I thought. Since I was as shocked as I was inspired, I decided to write my own review for the sake of transparency and fairness. First, credit where it's due: the company finally fixed the issue! (Yay!) It just took more than two weeks of discussions and me pulling up the original contract that proudly announces a "Can't write a check warranty." Now, it's worth noting that the "repair" required was re-insulating about 5-6 feet of line set in the outdoor compressor. The reason: when it was originally installed, they didn't use decent foam, and it was completely falling apart after 4 years. The technician took about 10-15 minutes to complete the work, and I estimate the material cost at around $5. In the good old days, before I broke the company's trust, I spent approximately $16,000 on the original HVAC installation (with an additional warranty purchased, you know, for peace of mind in case there were problems in the future). Additionally, we kept multiple maintenance contracts for several systems with Boston Standard for 4 years. We had a good run, I guess, considering that I've spent almost $20,000 on this company's services in 4 years for an HVAC installation and routine maintenance. Still, I guess it's not easy to earn their trust because the quote I was originally given when they were refusing to cover the 10-minute repair was... Any guesses? Only $407.10! A pure bargain! Every other estimate they gave us for any of their recommendations during regular equipment maintenance had a similarly ridiculous price tag--this was not a first. Today, I finally canceled all my contracts with them. At least that part seemed to go smoothly, and I could get a "friendly divorce." read more

Terrible, terrible I called them on Sunday for service call. I got a text confirming my appt on Sunday for wed 4-6. Then I got a text yesterday confirming 4-6. I got a call now that they were on the way. when I told them I was not avail they played it off that it was my fault, then she fessed up they finished early and couldn't wait around for me to get home. Terrible customer servce read more

I've used Boston Standard for HVAC system maintenance in two condos, and a simple leaky bathroom faucet ( both stems needed replacement.) They good: - They are professional - Very neat (booties and all) - Came on Tim - Kept me informed throughout the process - Explained the cost, and did the work quickly. - 2 year warranty on work performed (for the stem replacement) The bad - They are pricey. Not out of the world prices, but you DO get what you pay for, though. read more

One of the worst experiences ever from a contractor for pricing. They completely lack transparency in showing what you are paying for.... They gave me a $50k line item quote for new HVAC but would not break it down any further. Would never recommend BS for a large project based on this. I paid $1250 for their initial estimate and I might as well have lit that money on fire. They failed at multiple attempts to right the situation. Such a disappointment. read more

I would strongly recommend against using Boston Standard for any service. I subscribed to their protection service for three years after having a new HVAC system installed. I paid monthly and they came twice a year to inspect the system. However, after three years my system died and it was discovered that the pipes had been visibly corroding and developing leaks. Boston Standard had clearly never done even a cursory inspection of the system. They took my money and did nothing for me. In addition, since I thought I was using a service that would help protect my system, I had a false sense of security about the shape my system was in. When I complained about this, they said they would look into refunding my subscription payments, but then never reached out to follow up. When I reached out to them again, they never responded. I would strongly advise anyone considering using Boston Standard to reconsider. They are a dishonest company that will take your money and provide you with no service in return. Here are some specific examples of the problems I had with Boston Standard: When I first signed up for the protection service, I was told that it would include regular inspections of my HVAC system. However, despite several 'inspections' they never saw damage that I could see with my own eyes once another contractor pointed it out to me. When my system finally died, I called Boston Standard and they sent a technician out to take a look. The technician said they did a 'thorough leak check' and found no leaks and advised the installer must have under charged the system. When I had the installer come and do a leak check, they at first found out some valve was broken and they couldn't even do a leak check - which meant that Boston Standard also could not have performed any leak check. Once they fixed that they found the leaks were quite obvious and pervasive and pointed them out to me visually. Boston Standard did eventually refund the cost of the 'leak check' they lied about. I complained to Boston Standard about the fact that they had never inspected my system properly and that their lack of action had resulted in the failure of my system and probably mounting heating costs as the system began to fail. They told me that they would look into refunding my subscription payments, but then never followed up with me. When I contacted them again to ask about it, they never responded. I am very disappointed with Boston Standard and would not recommend them to anyone. They are a dishonest company that will take your money and provide you with no service in return. read more

My condo HVAC was starting to suck at life, so I tried to have a few companies come in to help me diagnose the issue. I knew my HVAC was at end of life anyways, so I also said I'd consider any estimates for a replacement. I had a few dud calls before this company came out. I had the company who installed my LAST HVAC at my other condo come out, but they never sent me an estimate, and I asked two times! I had another place scheduled to give me an estimate, a referral from a good friend who also had a replacement, and they DID NOT SHOW UP and blew me off when I tried to reschedule. What is happening here? The Project Manager at Boston Standard came out a few days after I called them up. He gave a thorough analysis of my options and said he could get me an estimate. I had an estimate in-hand the same day, with a few different pricing options. I was excited to have them offer to come out to replace my system the very next week! I thought for sure it would be busier with today's mess of a work climate, and all of my other issues trying to get contractors here to look at all my broken stuff in my house. The project took about a day and a half and the team was awesome. They were able to troubleshoot a few situations unique to my install and figure everything out beautifully. They were on time and did everything so well. In terms of pricing, I only got an estimate from this outfit as the other two outfits FLAKED OUT ON ME. I guess they don't want more work? So I can't compare on pricing, but I RARELY shop on PRICE. I shop on "who has their act together?" I do believe that you generally "get what you pay for" so shopping on price isn't my style. I am relieved and happy that Boston Standard did such a good job with my install, I have HVAC-anxiety, especially after all the challenges of getting reliable people to actually follow-through on what they SAY they will do. It wasn't an issue at all with this company. read more

If I could give a zero star I would. I was a customer of Boston Standard for over 5 years and had a service maintenance plan with them. Despite them being very expensive I thought the work was good. However, I was recently smelling gas in my house and I called them out to check it out. The service tech said it was coming from the new piping the the Gas company installed when then moved my meter from inside to outside my house. She said it would cost me $800. to diagnose exactly where the leak was coming from and then an additional cost to fix it. I told her I should probably call the gas company since they installed it. She said the gas company may come and shut off my utility and put a lock on my meter. In which case, the cost to fix the problem by them would run me in the thousands since they would have to pull a permit. I decided to call the gas company anyway and when the came they said there was no leak coming from the new piping but from the hot water tank that I had recently had installed. When I called the service manager to complain that not only would the service had cost me hundreds of dollars, it would have been a misdiagnosis, and been dangerous to me and my family with an ongoing gas leak. He said he saw nothing wrong with what the tech did, unbelievable!! read more

First Night of Snow in Boston and there is not heat in my apartment. Do not hire their service! I hired the Boston Standard Company services to install the heat pump system in my apt but a week after installation it appears to be that I no longer have heat. Last night was the first night of Snow in Boston with a 20 degree weather. I went to sleep and next thing you know I wake up at 6 am coughing and shivering to realize that heating system is not working. But that's not the end of the story, last week the whole installation was scheduled to take place from Nov 28 - Dec2 and according to Boston Standard Company the whole installation was completed successfully and requested payment and of course the typical nice review. On the last day of installation I was so excited you have no idea! I was so excited to go home after work and check the new system and chill and enjoy. I walked in and was so happy to feel the apt warm and toasty and comfortable which made me smile. I started to walk around the apartment to check each vent to be sure hot air was coming through...but the first thing I notice is the hatch access to my attic unfinished. There is an access hole in my attic that hasn't been finished (and ended up falling on the ground over the weekend) and the second second thing is that the electrical panel is unfinished as well. There is hole on the wall!! I called my protect manager Brian Sommers to ask him questions, but he was unresponsive. I guess after submitting payment you are no longer important nor a priority for them anymore. Few hours later Brian called me back. I had the change to ask him why they didn't finished everything at once and his answered was that the carpenter was not available until the 16 December. 16 of December? Are you kidding me ?!! It appears to be that the carpenter, a guy named Marty. It appears to me that he is his own entity and makes his own rules. He shows up when he can and when he wants. Unacceptable! So right now I am in my office disappointed, angry, frustrated and about to cry. I guess paying 36k is not good enough?!! I don't know what to do. I called them and they scheduled someone to come later in the day. What if I had invited my sister and her little children to spend the holidays with me? My 4 year old niece has asthma and has other respiratory issue. I don't know what would have happened. The whole thing is not ok. The way they are handling this is not ok. I don't thing heat pump installation is their thing. Do yourself a favor and stay away from this company. I definitely regret to have hired them to install my heating system. read more

This company is a complete and utter ripoff. I had a leak in my three year old toilet and a tech came out ($160 DISPATCH FEE) and then told us that he needed to fix a wax ring underneath the toilet as that is most likely the problem. After a couple of hours he told us that he could not fix it and that the toilet should be replaced because there was a crack in it, even though he couldn't see a crack. Then we were given a bill for over $800 for him to not even fix the toilet, and then told us he had to leave because he had another job to get to. Later we were given a quote for $1200 to replace the toilet. I'm not sure how a company can get away with coming out and not even fixing the problem and charging you almost $1000 and then quoting you even MORE to replace the toilet. Why would I have not just replaced the toilet in the first place if it's almost the same price? Nothing about this makes sense. Do NOT use Boston Standard for any plumbing needs, go to a reputable and trustworthy smaller company that won't rip you off. read more

I bought a condo three weeks ago and the A/C unit upon moving in was not sufficiently cooling the space. I got a referral for this company and their business seemed promising. However, I found out you will get price gouged if they sense you are looking to get your problem resolved sooner rather than later. The price they charged to add two pounds of refrigerant to my condenser was outrageous. This set me back $900. In addition, the technician said that he would forward a quote for the cost to find the source of the leak to my email address. The price he quoted me in person was +$2k which seemed excessive. It's been about a week and I haven't received any quote or even a receipt for the $900 I paid. read more

A picture is worth a thousand words and being an upstanding business is just as important! Boston Standard Company's work speaks for itself. I have included pictures of the improperly installation of my water circulator pump (it's upside down which the manufacturer is explicate about not doing) and condensation damage from the tech dry fitting the pipe during installation. I have my original review is in the pictures with a detailed explanation. Boston Standard Company and I made a verbal agreement to make each party whole. We agreed to me being reimbursed for me monies spend on a repair because of poor installation and I would remove negative post. I removed my post three weeks ago and Boston Standard Company never reimbursed me. They owner wanted me to lie about my experience after our agreement and rate them a 5 star company. Needless to say, I was never reimbursed. read more

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Absolutely unbelieve horrible service and customer service. Had installation of HVAC done through them, their own service person that reviewed the installation said it was terrible job (not knowing they installed it in the first place). Now they don't want to cover the cost of fixing the issue. Customer service took more than 2 weeks to answer our call and hang up on us. Very, very disappointing for company that charges premium for there services. Definitely look other places if you are considering them!!! read more

Renato M. did an amazing job installing our new furnace. The modifications he made to finish the job showed thoughtfulness and creativity. He clearly takes great pride in his work. read more

I cannot recommend Boston Standard. In my experience, finding and fixing a leak in my AC unit took 5 total appointments, with 4 reschedules from their side, over the course of 2.5 weeks starting near the end of May 2024. Those appointments included 2 leak checks and 3 technicians, and many phone calls back and forth. I found that I enjoyed the technicians, but the company fell very flat when accounting for cost, speed, communication, and organization. The overall work ended up costing over $8000. This includes $1485 for a refrigerant recharge of r410a, a $1227 leak check, and a $5378 for buying and replacing a coil. These are some of the highest costs I've seen quoted for this work. They also do not provide upfront quotes or much detail in their invoices, so you get hit with the cost fairly late in the overall process. For great customer service or fast results I don't mind paying a premium, but I don't think they hit either mark to justify their costs. I did not receive a single invoice or work summary after the first four appointments, even though technicians would reference sending me both. I called twice trying to get this straightened out, and both times the office read my email username back to me, and when it seemed right, they quickly passed the blame to all three technicians independently not doing their job. In my last appointment, the technician showed the email on file. My username was right, but they had spelled "gmail.com" as "gaiml.com". I'm not sure why the office didn't spend an extra second looking into the email issues, it would have saved us all a lot of time and back and forth. They were also incredibly difficult to schedule with. In one case, we were waiting on a part to come in and they gave me the estimated delivery date. I called for a status update the afternoon of that day, and they told me the part just came in and they could schedule me for tomorrow. The next morning I woke up to a call that the part was in fact _not_ in yet, and asking if I could reschedule to next week. This broke my trust, as parts received typically don't end up back in the mail. In another case, the technician scheduled a follow-up while in my apartment. When he got off the phone he said they had the day pinned down, but they'll call me in the next day or two to give a specific time window. On the evening before when I still hadn't been contacted, I called to learn it had been moved a few days later without notifying me. Even with confirmed appointments, twice I got a last minute call that the technician was running behind and would be multiple hours outside of their initial window. once a technician showed up 15 minutes early, and once i got a text that said they would be there in 30-45 minutes and it took ~2 hours. They do not charge per hour and instead per job, which I can respect. But when trying to understand their pricing, it feels like a black box that isn't based on effort or cost of parts. For example, how is a leak check, a multi hour appointment that may partially recharge as part of it, less expensive than a simple recharge? They got the work done, but it took way more effort, time, and flexibility on my side than I expect for the cost. I would have rated higher If the office had put more effort into fixing the email so I had invoices and summaries of work. I would also like them to give estimates earlier in the process. By the end of it, my manager at work started asking me to never hire them again due to all the scheduling issues impacting when I could be in work. read more

This concerns the purchase and installation, by Boston Standard, of a Rinnai RU199i indoor tankless hot water heater. First, the installer seems to have done a very good job. He also stuck to the tight time frame we gave him. This is appreciated. (Although the unit does have some small rust spots on the top front, which is a bit disconcerting.) However, I do have concerns about the cost: $9630. This amount was stated to us before the job, and we accepted it in part the installer explained that our old unit was damaged from use and might be leaking CO2. Fair enough. But there was no breakdown of the cost. The Rennai unit retails for about $1850, which leaves $7780 for other items. Obviously there are parts and the installer's time, plus all the overhead that a business such as this must absorb: rent, office staff, vehicles, etc. etc. I understand that. But $7780? Perhaps in the future Boston Standard should be more specific in its pricing so that customers like myself are not left feeling that they have paid an exorbitant fee that seems to have no basis. PS: When I tried politely to find out how best to convey this opinion to Boston Standard privately rather than publicly (they had a link to do so in an email I was sent, but it wasn't working), the person on the phone hung up on me. read more

I am shocked by the negligence of Boston Standard. This company installed a mini split AC unit in my apartment in 2014. During the summer of 2021, the unit began to leak into my apartment, to the point where it would fill a bucket each hour. I had the drain lines cleaned out by a different company and they suggested that the condenser needed to be serviced. This is when I called Boston Standard. They asked for photos of the condenser. Based on the photos, they suggested that they could not service it. The reason is that it had been installed on the exterior wall of my second floor unit, about 15 feet off the ground. They claim they cannot access it and that I should call the company that originally installed it. Apparently they don't have ladders. I bought my unit in 2021 so contacted the previous owner to find out who installed the AC. Low and behold - it was installed by Boston Standard. I had several pleasant exchanges with a woman at the company about this, but at this point the weather had cooled and it was beyond the optimum time to service a mini split unit. We agreed that I should call back in Spring of 2022. With summer approaching, I tested my unit last week. Still leaking into my living room, I called Boston Standard for service. I received an email response stating that they cannot service it and that I should call the company that installed it. Well...Boston Standard, you installed it. And apparently installed it in such a way that you can't even service it. What gross negligence. And what an awful company that they would just keep responding with the same lazy and tired response to "contact those who installed it". I would not recommend Boston Standard to anybody. They are clearly incapable and have very poor customer service standards. read more

Very happy with Joe B. at Boston Standard. He's done two jobs for me now and was great. Answered all my questions and taught me some stuff about the systems in my house. Very much appreciated. Would definitely call him out again if I needed anything. read more

Avoid. We had our HVAC system replaced and the whole installation was a mess. They said it would take 2-3 days. It took 6. Nobody was ever prepared or had the parts they needed. They made a huge mess, poked holes in our ceilings and ground rust into the hallway carpet, and it turned out they didn't install it correctly. After less than a week the furnace failed. It would not turn off and we wasted about a month's worth of gas in a few days. When they finally came to fix it I had to call the technician back from his van twice as he was trying to leave because he didn't do what he was there to do (literally left duct work dangling from the furnace unattached). Now we've been without heat for a week and a half and they're telling us it will be another 11 days before they can come back and replace a faulty wire. During the initial install they also had to move our hot water heater and whoever put it back did not finish the job. They don't respond to messages or keep their word. The only good thing I will say is that every tech that has ever visited us has been nice. read more

Overall I had a great experience with Boston Standard Company. For the first visit, James the technician quickly recognized that I needed ports installed on my water heater in order to descale. I appreciate him sharing this information and sending me an estimate for what the job would cost in a timely manner. For the second visit, I was amazed at how easy and smooth the scheduling process was. James the technician arrived on time, was thorough, and completed the job in a timely manner. I appreciate how friendly and professional he was. As well as taking the time to educate me as a first time homeowner. Very satisfied as a customer and I highly recommend Boston Standard Company! read more

The owner offered to remove the heating system and refund our money because of the many problems with the system they installed (see attached offer from Boston Standard). When we accepted the offer they retracted it. Two months later, the system still isn't working. We had an independent assessment of the system done which outlined the poor design and shoddy workmanship. That's also attached. -------------------------- The owner continues to post comments saying how much they've offered to do, and I'll agree that they make a lot of offers. The problem is they either retract them or don't follow through. We STILL have a system that's terrible workmanship and doesn't work. read more