Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

West Chester Heating& Air Conditioning did a great job. They also had the best price. I had done…read morebusiness with a company who I won't name that my loyalty didn't mean anything to them. Thanks Jeff keep up the good work.

Call Jeff or Jordan . I had them come out to look over my HVAC system before the summer heat…read morestarts. Prices are very reasonable. I didn't need any major work , just check the system out, Add a little coolant and clean the compressor.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

I can't remember our serviceman's name, but he was awesome and taught us some things. I would…read moredefinitely recommend him. Terri

Used them for years before moving from Cincinnati. They are full service and very reliable.read more

Do a really good job, we have had minor work done and major work with relocating a furnace and…read morehaving additional duct work added. They are reliable and economical.

I have been using this company owned by Mike Luken , since before the blizzard . Mike is amazing …read more He's a brilliant , sweet , caring honest man . He listens to me when I tell him something is going on with our furnace and what I have noticed . He's been cleaning up a mess that the company I used for years created and charged me an arm and a leg for - including an intermittent gas leak coming from inside the furance because the parts were not tightened enough . I had the 1st. company come out and the guy said there was no gas leak ( but he didn't even use a gas sniffer to check it ) . But then he wants to add more duct to my duct work . At that point I was done with that company . I contacted Mike the day of the blizzard because the temperature totally dropped in our house . I thought he'd come out the next day . Turns out he came that day during the blizzard . Turns out the other company guy disconnected the 2nd, stage boost to the heat . Mike figured it out right away - fixed it and we had heat again . HE is the BEST .

We needed our furnaced serviced , Humidifier repaired and had them check for an unusual noise from…read morethe furnace. Tyler arrived, on time and fixed the humidifier not working and serviced the furnace. Of course the furnace would not make the noise while he was here but he did lubricate things that he suspected might be the problem.

Kirk, with New Climate, is AWESOME!! Where as other…read morebusinesses couldn't come until Tuesday, after the holiday weekend, Kirk came at 10:30 in the evening, on Saturday, during a raging thunder/lightning storm to repair my sister's Central Air. My brother-in-law's battle with stage four cancer is stressful/painful enough that having to deal with a heat index of 101°F was unacceptable. Robin, and I, stood in the rain covering Kirk with umbrellas so he, and his expensive equipment, wouldn't get soaked. If Kirk was making a huge effort to help our family in a time of need, we were going to do our part. Kirk is a quality person who's morals are reflected in his work ethic. Kirk, with New Climate, will be the only service company our family will use for future heating or cooling needs.

Well our HVAC saga continues but hopefully on a better path…read more This process as my reviews describe has been a challenge but I will give kudos when due. Arlinghaus has decided to change out the outdoor unit increasing size thus matching what was replaced. This is considerable expense to them but was the honorable thing to do. Hopefully this will be the final. Update to this review. In the end, Arlinghaus made a mistake sizing our replacement equipment up front but has gone a long way correcting that mistake in the end which is what really matters!

It's been almost 2 years since they installed our new HVAC and it still doesn't work and we can't…read moreget a call back. The technicians are lovely, friendly and polite. But the thermostats installed have never worked right. We've complained about them and had them out to check them and program them multiple times. Only one guy understands them so most of the techs made it worse. He got them to sorta work, but he revealed that they reset to defaults if the power goes out. They finally agreed to switch them out a week ago. Tech couldn't do it. Now there's a problem with the wiring. We've had no AC or fan for a week. We've called every single day and can only get their call service. They had to cut a hole in our ceiling to run duct work. They had a contractor repair it. The repair fell apart in months. Nobody EVER returned our calls. We finally had to pay our handyman to fix it. If they ever finish the job I'll let you know how their work is.

I called Hauser Customer Service My AC went out, I called at…read more1130pm Saturday night for repair. I called them a second time to fi d out where they were at. She said she did not have a seevice call set to come out. She said it would be 1pm to 6pm I told her that would not work She said she would set me from 9 to 1 pm. 230pm rolls around and nothing I spent about 18 mins on hold for them to call a service tech. The service manager rob called and I explained the situation and he was very professional and very helpful. He got a hold of Zachary and said he was finishing a calls and would be at my House by 6pm. I remember Zachary from a issue before. Very professional and very nice young man. I would recommend Houser But I believe there Customer Service is out sourcedand needs alot of help. Signed US Marine 85 to 91

We were with Hauser as customers for 30 years. They were bought by ARC the largest national network…read moreof HVAC companies...they also own Tom Drexler HVAC. the difference was immediate. Never going back. Had to block them on phone recently because they call center keeps calling with low ball service offerings. Roy, I hope you are enjoying your well earned retirement!

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Very professional staff. They explained the issue and quoted me a fair price. They fixed my ac in…read morea timely manner and did not try to sell me anything extra. This is the only place I'll call if I ever have a furnace or ac problem again

Our service tech was named Tim, a really nice experience. Great communication regarding arrival…read moretime, quickly diagnosed and professionally repaired. Competitive pricing and a tech who gets customer service = win. Highly recommend!