Had to update again because we did come back, only because we were in a pickle and didn't realize I…read morethrew my kid's cleats away and this was the most convenient stop. Deven on register is a godsend for your store, super friendly, kind and the epitome of what customer service should be. Everyone on the floor, was not there on our last visit and it was a total 180 experience. Everyone was so genuine and helpful, I wish I got the name of the guy helping us because he definitely went above and beyond to assist us in finding the perfect cleats for my kiddo which I really appreciated. Ended up walking out with a new Lego set and also some new sports bras off the clearance rack, such a better vibe with this visit! P.S. And with the amazing customer we have received today, we were shown that they absolutely did have more cleats, an entire tower of them that we missed the last time because we received no assistance.

1/4/28 BASEBALL SEASON has arrived and this Grandma took her boys shopping for cleats and other…read morebaseball gear. BIG 5 to the rescue. There's so much on sale right now but nobody on the floor to help. We had to hunt down someone in the shoe dept., and he wasn't very helpful. It was 85° outside and the store was HOT inside. Prices were right for the cleats and baseball glove I purchased for our 7 year old. Just wish we could have found help. I needed someone to size both boys for a glove and a bat. Nobody around so we went to Dick's. The cashier was friendly enough so I will give this place 5 stars because of her.

I came looking for some nfl gear and yes they had some but the prices were outrageous! My lady is a…read moreSeattle Seahawks fan so I was looking for some stuff for her but I couldn't find anything under 20 bucks or even under 30 bucks. They did have a lot of items here but for me, it all comes down to price. The store is very tight but I guess they have another location at the other end of the mall that is much bigger.

My boyfriend and I shop here all the time, the staff is friendly and they have a really good…read moreselection of merchandise as well as a good selection of different teams! We always leave happy. I think his name is Brian, he is always really helpful and answers all our questions! -Mike & Tayler

Called various Pro Image Sports trying to locate a specific LA Kings hat, this place had it in…read morestock. The gentleman I spoke to on the phone was nice enough to even hold them for me until I could get down there to purchase it. As soon as I got there he had it ready for me and I was able to pick it up. The store has an outstanding wall to wall, floor to ceiling selection of ball caps. I know the cap was a little more than what it was for online but worth it.

Ok, I have to admire the dude there was super nice and helped me find the right size, their service…read morewas on point, the thing is, when I got home, I realized how bad quality one of the hats I picked was, it has a very rough texture and the mlb logo on the back is flat rather than textured

Call before you go to the store to confirm they are open. I showed today, October 6th. The sign…read moresaid closed and will reopen on today's date, but they were closed. I called the 714 number and a female answered, placed me on hold, and then stated she would call be back when she knew they would be open. So far, no call.

Thank you Elite Sports Apparel USA! The Golf towels and…read moreMicro-Fiber towels are amazing and everyone LOVES THEM!!

Store is nice, customer service is good, but you can buy the shoes cheaper on Amazon,read more

First off I tried calling the store for over 45 min. To see what selection they had for Men's Flip…read moreflops, No one ever answered. I get to the store and there's 5 employees hanging out at the front counter and maybe 2 customers inside. Come to find out they are not real big on men's Flip flops. :(

This Dude Mike! Is the Man! Helped me look for a shirt for my son and searched forever! So I told…read morehim, if he was able to find the shirt, all buy them all. He walked around with this scanner thing and walked around the whole store and found them in the back. Thank you again!!! I can't believe the service here. Everyone that has helped us here has been nothing but nice, everytime I walk in. There was a dude that asked for the bathroom and was pissed. Just walk downstairs and go to the food court and use it there. The workers have more important things to do than help you get into the bathroom. Stop getting mad. Just go downstairs and use the public bathroom in the food court. This coming from a customer. I always feel that Dick's has the better of the prices when it comes to sporting equipment and the largest selection.

I have been coming to this store for the past 2 years and I have never had a bad experience here…read moreuntil today. I was searching for some shoes today and Victor from the shoe department section was extremely rude the entire time. During my time at the store he continuously kept rolling his eyes every time I asked him a question and he seemed very impatient and annoyed when I asked for a certain size of shoe. Thankfully, a team member Taylor came in to save my day. She was extremely nice and very patient. I understand that some days are harder than others, but the amount of disrespect that I felt during my time shopping here felt unacceptable because I was extremely nice the entire time.

My 10 yr old daughter lost her favorite Padres hat. I took her into the Lids store by the food…read morecourt in the Promenade mall and couldn't get any help. The employees were too busy looking at their phones to be bothered. We instead went to the Lids store upstairs and received much better service. Jesse couldn't have been nicer or more helpful. We asked if my daughter could have her hat embroidered. Jesse said yes and offered a few ideas. My daughter was indecisive so Jesse asked who her favorite player was. My daughter said Jeremiah Estrada. Jesse was impressed and created a custom logo with Jeremiah Estrada's name and number. My daughter was so excited she literally jumped up and down when she saw the finished . Thank you Jesse for taking the time to create a very special ball cap for my daughter!

Super friendly staff at the Promenade Mall Lids store location. Had hoped to find 49'ers or…read moreSeattle Seahawks hats but no luck. As a matter of fact inventory for the last four teams in the NFL was zero. I guess the buyers instincts were off this season. It happens I guess. Anyway, the year end hat selection was fun to browse at. I even found a MLB hat for only $5. And know my goal is lose a few pounds and purchase my a Boston Celtic jersey. Finally, it is a clean, organized, affordable and they have a friendly staff that is proactive helping you find what you are looking for. Thanks for the warm hospitality.

There is a great selection of soccer cleats and wear. Some are pricier than other stores, but…read moreeverything you need is conveniently located in one shop. The service was great! There was someone readily available to get the shoe size I needed. I am definitely coming back here again.

Luca was a huge help setting my son up with everything he needs for soccer this season! Super…read morefriendly and helpful.

This was my first time shopping at Lululemon, and unfortunately it was an uncomfortable experience…read more Throughout our visit, it became increasingly obvious that employees were closely watching us and seemed to assume we were trying to steal. Whether intentional or not, it felt like judgments were being made based on our appearance, and it completely ruined what was supposed to be a special shopping trip for my daughter's birthday. I will admit that I was bringing multiple items to the dressing room for my daughter (who had her baby in the stroller inside the fitting room); but there was never any bad intent behind it. I was simply trying to help her try things on and make her birthday enjoyable. Once we realized how uncomfortable the situation had become, we decided not to purchase anything and left the store. As a first-time customer, the experience only reinforced my impression that this store caters to a certain type of customer while making others feel unwelcome. Situations like this could be handled much differently by employees. Instead of making customers feel watched or judged, employees could approach people in the fitting rooms in a friendly and professional way by offering assistance ( different size/ style/ item) and perhaps explaining store policies respectfully. Customer service should make all shoppers feel welcomed and respected, not singled out or uncomfortable. Very disappointing experience. I will stick with NikeSkims lol.

I had two completely different experiences at this store within the same week. On May 9th, right…read morebefore Mother's Day, Valerie and Angelica gave me amazing customer service. They were kind, welcoming, gave genuine styling advice for my height and body type, and even wished me a Happy Mother's Day. They made me feel comfortable and valued as a customer, which is why I returned a second time. Unfortunately, my visit on May 11th between 6-7:10 PM was one of the most uncomfortable shopping experiences I've had. I came in shopping for my birthday with my infant in a stroller and was repeatedly approached by employees in a way that felt more suspicious than genuinely helpful. While I was trying on clothes and taking care of my daughter in the fitting room. It was taking me longer than normal because again, my infant was in there with me, and I was really indecisive of the clothes I was trying on. I noticed employees repeatedly watching the bottom of my stroller and belongings very obviously. After stepping outside briefly to throw away my daughter's diaper, I walked back in and overheard an employee with short curly brown hair and glasses say over the mic, "she's walking back in," which immediately made me feel singled out and uncomfortable. The overall energy from several employees felt cold and judgmental rather than welcoming. Even though multiple employees asked if I needed help, when I actually asked questions their responses felt irritated and dismissive. One male employee responded to a simple leggings question in a condescending tone by pointing to the tag instead of actually listening to what I was asking. At that point, I no longer felt like a valued customer -- I felt watched. I ended up leaving without buying anything because the atmosphere became so uncomfortable. I also spoke to the manager, Taylor, afterward, but the conversation felt dismissive rather than understanding. Instead of acknowledging how the employees' behavior came across, the focus was placed on store policies and "body language." I've worked retail before, so I understand loss prevention, but there's a clear difference between being observant and making a customer feel targeted. What's disappointing is that this store clearly has employees capable of providing excellent service, as Valerie and Angelica proved during my first visit. But the staff working during my second visit created an environment that felt unwelcoming, judgmental, and uncomfortable enough that I no longer wanted to shop there. Overall I think the store could benefit from touching up on customer service training and teaching about unconscious biases as well.

I ordered some outdoor gear from Amazon and it didn't show up on time, so I had to run to Big 5 and…read morehope they had what I needed. They did! I was able to get some UV shirts and arm coverings and a mullet hat to protect mt neck. I will say that I found it very odd that only the men's shirts had a upf rating of 50 while the women's only went to 30. Staff was friendly and the store was clean. The items I purchased were on sale and they also offer a military discount which was nice.

Wednesday, 12-10-2025: What a difference in change of personnel makes in such a short time! This…read moretime I was welcomed in by a friendly female associate, who asked if I needed help. I came here to buy a folding camping chair for my brother that was on sale. I knew where to look so I said no thanks. It wasn't on display so I found her again and she had another very polite young man retrieve one in the back for me. I was so happy when he produced it! I did a bit more shopping & the same sweet young lady checked me out & gave me a military discount. They get an A+ in customer service!