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    Tri Pointe Homes

    1.6 (14 reviews)
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    Brookfield Residential - Half the windows had major scratches

    Brookfield Residential

    (28 reviews)

    Very good builder and I am the happiest customer , we had a great experience with the management…read moreand construction department and the services are good

    We purchased a home in Dublin, CA in 2021 from Brookfield. The post closing experience was a year…read morelong nightmare due to numerous quality control issues. In our post closing experience we had filed some 50-60 tickets for issues. After two years of ownership, we got most of our issues addressed, but it was a long fight and it left a very sour taste in our mouths. Overall the home is quite beautiful but the failure was in the execution, hence why I'm giving two stars instead of one. For comparison, my family and my parents have lived in a number of new construction homes over the last 20 years. I have a lot to compare with and have seen what is a reasonable standard. This builder is using lowest level talent in trades. We had several big ticket issues which required large fixes. We had an incorrectly installed electrical option which took 6 visits to correct. Two of the visits resulted in electrical code violations. Brookfield was trying to save effort and deliberately wired our outlet incorrectly because it was a cheap way to solve the issue but the fix was unsafe and illegal. We got the city involved. Our wood flooring was installed unlevel due to poor subfloor preparation. The spec for new floor installation from the manufacturer is pretty stringent -- no more than 1/4 inch deviation over 10 feet -- and surely we had several large humps across our wood floor. This was a two week project where we were moved to a hotel and our furniture was moved out of the home. Funny enough, during the repair, the tradesmen made the same mistake again in the subfloor preparation but luckily I was able to catch it before they installed the wood floor. We chose to stay home for the second week as I had to make sure I was personally inspecting the work every day else we'd risk having to have the floor ripped up again. Over half of the windows had substantial scratches in them. These are scratches deep enough where you can feel it when you run your fingernail over them. Brookfield of course tried to tell us that you have to be able to see the scratch from 11 ft away before they can replace it. I don't know how the bar got this low in quality standards, but a visible scratch of any kind is unacceptable. I don't know what the problem is, the builder hiring amateur cleaners or Milgard the window vendor's incompetence, needless to say this was a ridiculous argument. Through a lot of persistence we managed to get all of them replaced. Interior doors were all incorrectly installed. Through the manufacturer they state that the jambs on the doors must be trimmed to place the door at the correct height above the flooring. The tradesmen who installed all of the doors ignored this step which resulted in all doors being 1-1.5 inches above the finished flooring. This is large enough to stick your toes under the door to the other side and has consequences for noise, light and privacy. In addition the doors were not shimmed properly to create the correct gaps between the doors and the jambs. At night when a door is closed but a hallway light is on, you see light blaring through the cracks lighting up your whole room. In addition some doors were so poorly installed you could pull the door past the stop. This was a big fight. And of course, the fix was a solid B- work, although the main issue is repaired, you can see the scarring of retroactive work. There are also numerous technical issues with the design, specifically around HVAC. It seems that many modern builds are incorrectly sizing systems and this is no exception. This home included a Mitsubishi Electric VRF system with 8 heads. Although the system is quite nice and very advanced, it has a large learning curve and has a lot of incorrect setup. Ultimatley though, I believe the system is not properly sized for the home. The 8 interior heads leverage a single large 60k BTU condenser. The system cannot ramp down enough to serve one head and results in over heating/cooling. This required a lot of in depth research in my part to modify the system to perform properly but I worry about its longevity. Out of box the system was delivered in such a way that led to significant over heating/cooling in many of the smaller rooms (+/- 6 degrees). Imagine a baby room that's supposed to be 72 but is heated to 78+. We did get a lot of fixes done. However this was not without a year of blood, sweat, and tears. The builder will drag their feet, take weeks to respond to you, keep stringing you along months at a time, and sometimes walk back and say they won't do something anymore. They will gaslight you and tell you that your issue is normal, standard, or otherwise to get you to back down. On multiple occasions this required escalation to the VP of construction to re-explain our case. Over the year our context was lost because our warranty reps kept quitting. This is the state of new construction in 2020+. They know homes are in demand in CA and assume you will just take whatever you can get.

    Summerhill Homes - Tanglewood in Mountain View

    Summerhill Homes

    (7 reviews)

    My husband and I just visited their new properties in Fremont (Morgan Square). I've visited a lot…read moreof model homes in my life (because my parents just seem to think this is a fun thing to do on the weekend) and the sales office here didn't have the feel of a real estate office at all. Have you ever been to an upscale apartment complex when they have about 10 vacant units? These people were employing the same sort of tactics. I guess it's difficult to sell something for way more than it's worth. When we asked to see one of the smaller models, the agent actually looked at my husband and said, "What? Is it just price?" No...it's not just price, it's price/value. Also, I don't think you need to try to make me feel bad about asking to see something that cost $600K. Could it be that we don't understand why anybody would want 4.5 bathrooms in a 3 bedroom house and didn't think that $900k was a dream bargain for that? I have to give them an extra star for green certification...and a few of the models did have kitchens that were pretty breathtaking. I think if I did own one of those town homes I would just sit in the kitchen all of the time and never leave. Judging from their website, that seems to be something they're quite fond of. They're also quite fond of wood chips...which I hate. Please just let me do what I want with my 2x2 patch of dirt. Also, in a period of economic downswing with a crappy housing market...you're going to have to work harder for my money than that.

    Their warranty guy Shane was great, and clearly made an effort, but just so incredibly many…read moredefects--too many to name. Efforts to fix them were mediocre at best. Plenty of great builders out there, so buy in one of the other folks communities.

    Construction & More - Kitchen, countertop

    Construction & More

    (152 reviews)

    We originally found Construction & More through Yelp and reached out about two years ago for an…read moreestimate to update our master bathroom. They provided a very fair quote, but we ended up having to put the project on hold. When we were finally ready to revisit it, they were willing to honor the original estimate, which we really appreciated. This is our first home and the first major renovation project we've undertaken, so we were a little apprehensive going into the process. We ultimately decided to expand the project into a full remodel, and even with the additional scope, the updated price remained very reasonable and close to what we had originally expected to spend. Once the project started, everything moved quickly and smoothly through each phase. Communication was timely and responsive, which helped keep the project moving efficiently from start to finish. Tony, the foreman, and his team were extremely detail-oriented and did exceptional work. The craftsmanship really shows in the finished bathroom. Everything looks carefully installed and precise, and the tile work in particular is incredibly clean. We're extremely happy with how the bathroom turned out and with the overall experience, especially for our first major home project. We would use them again for future projects and highly recommend them.

    I had an amazing experience working with Construction & More on a major remodeling project, and I…read morecouldn't be happier with the final results. The project included completely remodeling two bathrooms and the kitchen, applying a smooth texture finish to all the walls, and installing new tile flooring throughout the home. Joseph and Avi were fantastic to work with from beginning to end. They were honest, knowledgeable, professional, and always responsive whenever I had questions or needed an update. Communication was excellent throughout the entire project, and I always knew what was happening and what the next steps would be. Their entire team was professional, respectful, and hardworking. They paid close attention to every detail and made sure the work was completed properly. The quality of the workmanship is excellent, and the transformation of the house is incredible. The smooth walls look beautiful, the tile flooring was installed perfectly, and both bathrooms and the kitchen turned out even better than I expected. The entire project was completed in approximately two months, which was very impressive considering the amount of work involved. They stayed organized, kept the project moving, and completed everything within a reasonable timeframe. Their pricing was also very fair and competitive, especially for the quality of work and service they provided. I highly recommend Construction & More to anyone looking for a reliable and professional remodeling company. Joseph, Avi, and their team truly care about their customers and take pride in their work. I'm extremely happy with the results, the communication, the pricing, and the overall experience. I would absolutely use them again for any future remodeling project!

    Prime Design & Build - Amazing bathroom

    Prime Design & Build

    (64 reviews)

    Downtown

    Change is very difficult. It's also costly. And scary even. This company took the sting out of…read moreit. They aren't the cheapest out there, but once you see the work they do, it's almost a bargain. I did my research and wanted to find something in the middle- quality without excess. I found these guys. My project manager, Elijah was a total professional and also happens to be a real nice human being. His crew is even better (sorry, Eli). They listened and wanted my input. I grew to trust them quickly and started asking for their opinions about various things along the way to help me decide what to do. As stressful at it is to have people in your house everyday making lots of noise for weeks, I'm actually going to miss these guys. I will definitely hire them in future. I already have new projects in mind, and once the money is there, I'll pick up the phone and get to see my new friends again.

    We contracted Prime Design & Build to remodel two bathrooms, a laundry room, a staircase, and to…read moreinstall hardwood flooring. Overall, the project went well, and we're happy with the final results. Bryan, our foreman, was a strong asset to the project. Even though he was managing multiple jobs at the same time, his responsiveness and willingness to go out of his way to address our concerns made a big difference. Because we were home throughout the process, we were able to catch issues early and communicate them directly to Bryan, who consistently followed through to resolve them. What Went Well: * The tile and flooring subcontractors were excellent - their craftsmanship and attention to detail truly stood out. * Bryan, our foreman, was responsive to texts and phone calls, listened to our concerns, and made sure they were addressed. He even designed a bi-fold closet door for us, and helped pick up all the material to build it. * Bryan also took the initiative to handle several unfinished items himself, which we really appreciated. * The post-build cleaners were top-notch and left the space in pristine condition. * Throughout the project, everyone we interacted with was professional, courteous, and conscientious. There were no conflicts or issues, which made the experience comfortable for us. Areas for Improvement: * The timeline was a pain point. While we were originally told the project would take 6-8 weeks, it ended up stretching to 12 weeks. * The design process fell short of expectations. Because Prime's in-house designers weren't available, our design work was outsourced. We only received a full design package for the master bathroom. As a result, we ended up creating our own renderings for the other rooms to help communicate our vision to the team. That said, we were very happy with the design and material selections for the master bathroom they did complete. We just wish the same level of attention and design support had been provided for the rest of the project. * At times, resource availability was limited, likely due to workers being assigned to multiple jobs. This led to workflow inefficiencies and delays. Toward the end of our renovation, our foreman Bryan had to personally step in to complete several tasks, such as installing faucets, shelving, and baseboards. He managed to get it done in between site visits and meetings, which we appreciated, but it also highlighted a lack of available crew to close out the project. Despite these few challenges, the quality of the work met our expectations. We appreciated the team's effort and the final outcome.

    Ruggieri Construction

    Ruggieri Construction

    (28 reviews)

    We were in an absolutely desperate situation when we found Chris and his team. Our home renovation…read morehad turned into a nightmare -- our previous contractor left our house completely gutted, uninhabitable, and in total disarray. We had lost money, time, and hope. Then, out of nowhere, we came across Chris, and from the very first conversation, he showed compassion, honesty, and genuine care. He couldn't believe what had happened to us and made it his mission to help us get our home and our peace of mind back. Chris and his crew started immediately and went above and beyond in every possible way. Since we were living in the home during construction, he built us a makeshift kitchen, secured areas without windows, and made sure we were comfortable and safe while the remodel was underway. His workmanship and attention to detail were outstanding -- he not only fulfilled our plans but added thoughtful extras, like a beautiful half bath we hadn't even imagined could fit. He stayed within our budget, communicated clearly, and treated our home as if it were his own. Beyond his skill as a contractor, Chris is an exceptional interior designer. His vision and creativity transformed our space into something truly stunning. His team was professional, respectful, and a pleasure to have around every day. After such a terrible experience before, finding Chris felt like a miracle. We can't recommend him and his company highly enough -- they didn't just rebuild our house, they restored our trust and made it a home again.

    I would give more stars if I could! Chris and his team at Ruggieri Construction did an amazing job…read moreon our kids'/guest bathroom remodel. From the very first design conversation to the finishing details, they were professional, responsive, and easy to work with. They helped us make smart layout and design choices that completely transformed our small space into a beautiful, functional bathroom. The quality of their work and attention to detail truly stand out. We couldn't be happier with the results and will absolutely use Ruggieri Construction again for future projects. Thank you, Chris and team!

    Tri Pointe Homes - homedevelopers - Updated September 2026

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