This place is great, my brothers civic had a warped head and I couldn't find a new head anywhere…read moreelse but here I tried everywhere... They ordered it for me and it arrived within a couple of days I also orders a couple of belts and a gasket set too. Everybody I dealt with, they were nice and very professional and the new head turned out great the car feels brand new and there's no leaks...

From the owner: Carquest Auto Parts at 419-B S Jefferson St in Frederick is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Frederick, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Really great place! Got my battery changed here and then came back when I needed a new alternator…read more The store doesn't provide alternator changes but one of the employees, Josh, used his entire lunch break to come and help me get started. And then when he got off work he spent his entire evening continuing to help me with this replacement. Hours and hours of difficult work went into this. He went extremely far out of his way just because he wanted to help me out. Could not appreciate this behavior enough. Outstanding employees and amazing work ethic here. Will be coming back without a doubt. Thank you, guys.

Great service today December 01,2021, checked my battery my battery was bad, bought another one had…read moreinstalled, nice, great service, fast would recommend.

Isn't fair to local shop as people are great and product availability is fine. This review is…read morebased on rebate process. DO NOT BUY BASED ON REBATE PRICING! Advance Auto corporate misrepresent their processes, essentially house of lies. Stores don't have forms, refer you to AA/rebates website. Put in all the receipt data (store ID, transaction #, etc) and get tracking info. Within 24 hours an email appears that says can't be processed, need more info. Provides 888.378.9766 customer service and disconnects after 5 seconds every time, try it. Sent email instead with no response. Dead end, no rebate. Invested time chasing non working process. So investing more time here to warn others, stay away from purchases that entice with rebates. It's a GIANT SCAM!

Called the store to see if they would be willing to install a battery on a 2015 Toyota Corolla. Was…read moretold yes, that it was a piece of cake. Placed an order online, went to pick it up and get it installed where I was told they're short staffed and can't do it. Was told to come back after 2pm when breaks were done so that I can get it installed. I did just that, and ended up being told that because it's "raining" it cannot be done. Would have just saved myself the trip and picked it up and found a YouTube video to do it myself. Came here to say that I've done it myself. Watched a 2 minute YouTube video and it took 5 minutes. Thanks for nothing!

Autozone Monocacy blvd Frederick MD If I could give zero…read morestars I would. My daughter came in looking for assistance with her car as it was giving her troubles. My daughter was in emotional distress when she entered. When she first contacted me about her car trouble, I advised her to go to Autozone because I had never had an issue gaining assistance before. My daughter was on FaceTime with my other daughter & me. She was treated disrespectfully & rudely by the two staff members working. While my daughter stood at the counter they openly & flagrantly mocked her & her situation. I know she spoke unkindly in retaliation to their actions before exiting. She proceeded to have another panic attack while in her car. After we got her to calm down a bit, she looked up & observed the staff continuing to mock her. The actions of the staff is unbelievable. My other daughter tried to call to get the names of the staff working & was also tried rudely & unprofessional (she also responded in kind). The male staff member refused to legibly provide his name so that we may reference him correctly when speaking with a manager in the following morning. I am very disappointed in the lack of care &b professionalism provided this evening to both my daughters, both in person & over the phone. I will be in contact with the manager in the morning to discuss the actions of this evening.

My sister had disgusting interaction with employees that are described below:…read moreNative looking with long dark hair & a red shirt & black jacket White girl with plaid, dirty blonde colored hair Now my sister was in an emotional state because her car wouldn't start, when she was able to get her car started my mom told her to try to go to auto zone to see if there was anything they could do to help. When she got there she informed the male employee that she was scared to turn the car off because she didn't know if it would start again, his response was "No the care needs to be off" she explained why she couldn't turn the car off and explained there is a new battery and new starter in the car and didn't know why it wasn't starting. he said "we need the car to be off, if you can't turn the car off we can't help". she stated she was afraid to take the car home he said condescendingly said "you should of taken it home" and then stated "this isn't a mechanic shop" she said she brought it there because the mechanic shops were closed and needed temporary help. she explained why she needed help explaining the situation and he states "they decline to help any further". So she stepped away to get an opinion from my mom and I who were on the phone during the entire interaction!!!!!!!! she said "is this an f-ing joke" to which the male employee mocked her to the female employee stating "is this an f-ing joke" while my sister was standing there and my mother and I are listening. she then left the store to which they continued mocking her as she tried to calm down in her car and figure out her next moves. I then called to get the names of the employees who had interacted with my sister and the male answered said a name I couldn't understand and then spelled it. To which I couldn't understand when I asked if he could repeat himself he stated no he didn't have to because he already gave me the information, I said I didn't understand he basically didn't care to give me the information again he was rude and had an attitude throughout the entire interaction and refused any further assistance. So I called him a B***** and hung up. (ALL I KNOW IS THE NAME STARTS WITH A J) THIS IS THE MOST DISGUSTING RUDE AND UNPROFESSIONAL SET OF INDIVIDUALS THAT LACK ANY KIND OF CUSTOMER SERVICE THEY THOUGHT THEY WERE BETTER THAN THE CUSTOMER WHO CAME IN DISTRESSED ABOUT HER MODE OF TRANSPORTATION THAT HELPS HER MAINTAIN HER LIVELIHOOD. your employees made a customer feel as if they were not worthy of getting any help were rude when asked who they were.

Manager stayed sitting behind the computer while customers waited for 20-30 minutes for checkout…read more I asked him if there was more anyone else available to check us out," I'm the manager so you have to wait til someone else come in". Product dropped. Bye.

Best service anywhere. These guys are superb. Will help install stuff on your car, whenever…read morepossible.

After 30+ years of wasting my money on Harley dealership shops and mechanics, I stumble onto this…read moreshop. Wow. Customer service is fantastic, Paul and Learch helped me get my 07 Ultimate Trike running perfectly. Everyone is a motorhead and they knows their sh$t. As long as I still live in Maryland, I won't trust anyone else. 5 stars. §§§§§ Mitch Y

Took my 2016 Ultra Limited in for new tires, pipes, tuner, and air cleaner. Greg and Cory helped…read morewith the selections and had it ready for me in no time! Great service - I see a new cam in my future - Will definitely use these guys again!

There was a mistake made when placing our online order. We were totally unaware of this before…read morehand because the order confirmation email didn't contain a clear description. My wife completed the transaction without seeing it or knowing the tire was totally the wrong size and completely useless to us. We walked back inside immediately. Then the associate informed us we were intelligible to return the tire because we ordered online and paid cash in store, also we didn't receive a paper receipt. At this point, we were standing there with a new tire paid in full and no options. We didn't have any use for a tire that wouldn't fit our wheel. I mean this tire was basically trash in our opinion. This store did an amazing job helping us correct this issue. This compelled us to post the experience online. We were very thankful and expressed that to this associate. Didn't get his name but he's truly a decent guy for helping us apply the purchase price towards a correct size tire. We can vouch for this ending as a very positive experience. You can expect to be in good hands with this store and staff. Thanks again, Keith

a whole mess. i showed up 3 days in a row and got turned down every time for this state inspection…read more the first time i literally made an appointment online, came in and got "its first come first served". so the next day i come in at 2. still not early enough. so today i come in an hour before the shop even opens - STILL cant guarantee that i get it done????? hello?????? like i said. a whole mess.

Employee came outside to take a photo of me sitting in my vehicle!!! Don't know why?!?!…read morePerhaps related to the parking signs? Signs state 30 minute parking, or you will be towed. Was picking up a friend from a nearby business. She came out within 10 minutes, and we left. Before you think I may have looked sketchy... I am a mother/grandmother in a minivan! It occurred a little after 1:00 on Friday, August 4th. I have returned home, but it is still really bothering me. 1. I don't like being photographed (even by friends/family) 2. All spaces in front of the store were empty 3. Maybe this is why they don't have any business? I will certainly NEVER shop there again!

I stopped by here yesterday after picking my car up from a body shop as it began overheating and…read morespewing coolant all over the place as soon as I left the shop. Since they were closed, I came by here to seek help and two guys went out of their way to help me put in coolant and see if they could help me. Needless to say, I had to have the car towed back to the auto body shop as it was overheating, but these two guys were very helpful and went out of their way to help me.