I'm so disappointed in the customer service my mother received. She had been a loyal customer for over 5 years, spending $1,000's and buying all of her oil from this establishment. She's 76 years old and needed a new mod. All she's used in the past was simple mods. They sold her a $120+ dollar model with all the bells and whistles which was much more then she needed and when showing her how to use it the salesman/owner had issues getting it to work. When my mom got it home and the batteries needed to be changed she couldn't get it working again. She called and they told her to return it and they'd replace it or refund her money. We drove the 20 miles back to the store and they managed to get it working again and told her if she had any more problems to bring it back and they'd replace it or refund her money. Again, after the battery died the first time she had the exact same issue so we drove back the 20 miles to the store. They again got it working and refused to replace or refund her money. There is obviously an issue but told her because they could get it working they wouldn't refund or replace it. She's 76 years old! They shouldn't expect her to have to "play around with" a mod to get it to work. If the issue is that the mod is to complicated for her then they shouldn't have sold her more then she needed and once they realized she was unable to operate it they should have replaced or refunded her money but they were very unprofessional and refused to make the situation right. I was stunned that this is how they would treat a long time loyal customer. They've lost any business from our family and I wouldn't recommend giving this business any support. There are better vape shops in town, with better prices and much better customer service. Buyer Beware if you purchase anything from them, you may be stuck with junk that only works part of the time. read more

These guys were extremely helpful in helping me make a purchase decision! They listened to my concerns, answered all of my questions, and got sold me products that I'm really happy with! read more

Went into the store tiday. There were 2 people working and only one other customer.Not even a hello. I walked around, looked at everything, strolled to the other side of the store, still...not a word. The other customer left and I was invisible. Don't recommend and I wont be back...but then, I was invisible anyway right? read more

New to vape cigarettes went on recommendations from friends all my questions were answered well and all juice is manufactured in store. They offer different levels of nicotine so quitting smoking can be a gradual experience. I will recommend to all friends that smoke. read more

Tribal Vape - 2 of these ecigs for $45 - Vape Shops Near Me - Grants Pass, Oregon

Tribal Vape is AWESOME! I have been a customer of theirs for a long while, and the customer service and choices available of both vape juice and vapers is excellent. I went to them when I decided I would try quitting "cancer sticks" and I was able to completely quit cigarettes within one month without having any withdrawals or other symptoms of withdrawal. Since starting at a 12 nicotine I have been able to go down as low as -0-, but usually use a 6 nicotine juice. Everyone there is VERY helpful and patient, including the owner. Very informative, fair, considerate and pleasant ... no pressure to buy and have always clearly explained everything I needed to know. We are so lucky to have them! THANK YOU TRIBAL VAPE! read more

My husband and I are trying to quit smoking cigarettes and came to tribal vape. Needless to say we walked out being very educated by their staff and my husband has not smoked in almost a month now! We both got vape deceives to aid in our quitting process, but mine was having some issues. We went back and received excellent customer service! The manager switched out the pod to my device for free that was leaky, and gave me a full bottle of product for my device! My husband wasn't happy with his device after a few weeks and they discounted a new, different device for him! Thank you tribal vape! read more

Real friendly atmosphere in this neat shop nestled in the heart of Grants Pass. The owners are huge on advocacy and genuinely care about educating the public about the benefits of vaping opposed to smoking. The employees care too! This place offers some really unique options when it comes to e-liquid and hardware. It's a real gem. Great people, competitive prices. I always enjoy stopping in here. read more

Came from out of town and forgot my battery charger. Staff treated me like an old friend and got me a charger. Really a nice experience for a lonely traveler! read more

I needed some ejuice before I headed back home to California and decided to stop by Tribal Vapes. I decided to pick up their blue raspberry house juice along with their skittles house juice. I regret not picking up more of the blue raspberry juice because it was the best blue raspberry juice I've ever vaped! read more

It seemed like a very nice place when I walked in, but there was a lady who worked there who was in her pajamas which in my aspect is very unprofessional. read more