Definitely listen to the bad reviews at this place. I got Botox on July 31st and it's gone. I…read morecalled and they have blamed everything on me and my metabolism, won't help me because of a two week policy they have which I was not told about even though they say I was (the lady on the phone wasn't the one who did my botox), and it was still there at two weeks anyway. The lady I talked to offered me no help. She wouldn't let me speak and just explained their policies over and over again. At the end of the day, it's been barely a month and a half and my botox is gone. They were the ones who told me how many units I needed, and about aftercare. Now they won't help me that it's already gone. Don't trust this place. Look at picture to see how their botox looks on the forehead at a month and a half.

I have been going here for years and I have spent way too much money at this place using all their…read moredifferent services. I had a facial scheduled the week of my wedding, a very stressful week. I misread my appointment time and was 10 minutes late. They refused to see me and refused to give me a refund. I am absolutely appalled with this business and their customer service. I would not recommend this place to anyone and I will never be giving them my business again.

Amazing staff! I always feel comfortable during my session. I moved from KC and was initially…read morescared of getting touch ups at a new location, but the staff here has made the transition smooth. They are very thorough!

I just had my 1st last hair removal session with Stephanie and it was fantastic! I had both full…read morelegs and both underarms and it took a few minutes under 1 hour to finish. She was super nice, explained everything thoroughly, seemed genuinely concerned about my comfort and her demeanor put me completely at ease. I can't forget to mention the consultation I had with Erin, the office manager. She was also fantastic. I was able to schedule the free consultation within 24 hours. She was friendly, thorough and helpful. I had my 1st laser session scheduled the next day! I had to reschedule and the next appointment was available in 4 days, so there are appointment times readily available, you don't have to wait weeks or months. I'm just blown away by their level of customer service. So glad I chose Milan for my hair removal services.

Staff members are always friendly and the spa is beautiful! I went here for laser hair removal and…read moreI'm definitely looking into the other fantastic services they offer. I had a STEP consultation and left feeling so informed. It's a great experience every time I'm there and I absolutely recommend it!

Best place to go when you need a ME Day or Me Moment. They offer all the best treatments to get…read moreyou looking and feeling your best inside and out. Melissa, Valerie, Trisha, and all of the other ladies are fantastic!!! I try to go back as often as I can, 10 stars service from the moment you walk in til the sec you walk out!!

From the moment I walked into LaserAway in Southlake, I felt incredibly welcomed. The front desk…read morestaff was so kind and attentive, they offered me a drink, made me feel at ease, and took the time to tell me about current sales (which I appreciated since I'm considering a HydroFacial package). It was my first time at this specific location, and although I'm not new to LaserAway, this was by far the warmest experience I've had. Nurse Mindy was absolutely amazing. She has such a genuine, personable energy and made the entire appointment feel comfortable and informative. She answered every question I had with clarity and care. Honestly, her vibe alone would make me want to come back. Highly recommend this location!

These gals are super friendly and the office is always very clean. They lose a star for consistency…read morewith their technicians. Some of them are very thorough and some just rush in, do an adequate job and rush out. I do think overall it's a good business, providing a large variety of services. Oh, one pet peeve for me is that there always seems to be a 70% off sale going on. I mean 365 days a year. To my knowledge there is no higher "regular price." I know that lots of businesses do this. It's just kind of lame imo.

I started coming to Calista years ago for tattoo removal with Laura, who is absolutely awesome…read more From the very first appointment, I felt comfortable and confident in her expertise. She's knowledgeable, professional, and genuinely cares about her clients' results. Since then, I've become a loyal customer and have branched out into several of their other services--and I've been just as impressed every time. The entire staff is incredibly friendly, welcoming, and well-informed. They take the time to answer questions and make sure you feel taken care of. Calista truly goes above and beyond. I highly recommend them to anyone looking for quality treatments and a team you can trust!

I came here with a Groupon for a diamond glow facial as I'd never tried one and wanted to see how…read moreit was. The people who greet you on reception were very friendly and welcoming and I had to sign a few forms whilst waiting. I was taken to a small room with a chair and was given an explanation of the treatment what to expect, how it will feel and the expected results. I felt very comfortable and looked after. That facial felt lovely. I came out feeling clean, refreshed and moisturized. I have also gone back to try the IPL photo facial I've had 2 sessions and that makes your face feel warm and the dark spots peel off after a few days. I even tried Botox and the injector was so funny and nice. I think the prices are reasonable especially when they have specials and packages. I will be coming back for more

Tia is the best. She makes any procedure as comfortable as possible. No pressure from her or staff…read moreto do extra things.

Collin is absolutely amazing!!! I recommend Refine to all! I've been a patient for several years…read more Colin is patient, takes his time answering questions and makes me feel comfortable during and after my procedure. Thank you Refine Spa and Collin!

Great results, very reasonable prices!…read more I had laser hair removal and IPL (eliminates age spots, small broken vessels on nose, ankles, etc). I've had services done at other places; however, this was the most painless experience I've had by far, and my laser tech, "Sam," was the most knowledgable I've experienced yet (and, as I stated before, the least painful). A+ SkinSpaMed and Sam

I'm giving one star for how nice some of the staff were during the 8 treatments I had with their…read moreTriniti laser system in a year. If not it would be zero. Honestly, Samantha is very nice. I have quite a few dark age spots, some wrinkles both fine and deeper and broken capillaries near my nose. The broken capillaries cleared up immediately and stayed away for a few months. But the Triniti is supposed to do a lot more than that. But even with as many treatments as I had they aren't gone for good. The sun spots and age spots did NOT CHANGE at all. I didn't have any of the coffee grounds results or darkening of those spots that EVERY dermatologist says SHOULD happen. As a matter of fact I have a picture of a before I had any laser treatments, or any type of facial treatment done. Then compare that to the way those same spots looked after 8 Triniti treatments. NO RESULTS or CHANGES at all. Every single age spot, sun spot etc are EXACTLY the same in before and after pictures. Bottom line, this was a waste of my time and money. I should have known there laser system was crap when I could leave and my face didn't even look pink on some visits. Yes I did complain and the manager at the time gave me one free treatment and then she quit and went elsewhere. The first person who did the treatment didn't write down anything and from what I've learned from leading dermatologists that it is important so the lasers can be set correctly on next visits. So it was a worthless visit too. I've done a great deal of research and spoken to a few dermatologists in the area about why this could happen. Bottom line is they probably are using a cheap foreign laser system, and not the type you would find in a medical setting. Just know I don't want anything from this spa to make up for basically taking my money and zero results. I've tried to work with the local office and the Dallas office. I can tell you all they will do is give you reasons it's some how your fault. But based on what I've read and more, there are zero reasons someone should have zero results after that many treatments to sun and age spots. That's coming from a doctor. So, don't waste your money. Go somewhere that has a good laser. You will pay more but in the end it will be worth it to get results. Oh, and if you use a Groupon and then make a complaint-management will just whine over the money they are losing. They act like you forced them to get involved with Groupon

Every aspect of this Med Spa is top tier. The ladies at the front desk are always kind, friendly…read moreand helpful on the phone and in person, all while having smiles on their faces. I've been seeing Melissa for almost two years, she's a saint of a human, making you feel as if you're best friends while keeping her professionalism. She takes time to truly listen to your goals, wants and needs and plans the treatment accordingly. I've always only had Botox, which turns out phenomenal every single time. My last appointment we really had fun doing Botox, Skinvive around my mouth & Voluma. First let me say I am a whimp in her chair no matter how often I go I'm always nervous, Melissa has patience to stop when needed making sure you're comfortable the entire process and keeps the conversation light and airy to ease my nerves. Second I went in planning to do a different treatment, once I expressed my concerns we discussed other options and changed the plan. She said to me "can you trust me and explained why she decided on another plan." My response "ABSOLUTELY". I trust she knows me and the level of expectation based on our conversations. I couldn't be more pleased with the results, Melissa and the entire experience. Thank you for being so wonderful!

Continuing from my recently edited review on 7/2/24:…read more Then she said that I could be seeing the lines because I'm sleeping on my left side (because SHE noticed her "11's" being more pronounced when she slept on her left side). Not once did she ask which side I sleep on (it's not my left!), so it frustrated me that she felt okay to make that assumption. She kept insisting that the line isn't visible, AS I WAS POINTING IT OUT TO HER WHILE HOLDING A MIRROR! She then leaned back against one of the counters and said I had 2 options. First, she said there wasn't anything she could do and that I just had to let it be. Then she said I could spend money to buy additional units to inject, but she didn't seem like she was interested in truly helping me figure out a reasonable solution to an issue that was created by a service from their medspa. I left feeling like I'd wasted my time (and lunch hour), was pretty much dismissed and made to feel unheard. Ironically, if I had actually felt like she was hearing what I had repeatedly tried to convey and suggested that the issue might be resolved with the purchase of a few additional units I would have gladly paid for it. Instead, she tried to make me feel like my concerns were not valid and then showed absolutely ZERO concern that I was leaving their facility more frustrated and without a solution. They (including the ladies at the reception area) seemed more concerned about getting out of there since they will be closed for the rest of the week for the July 4th holiday. Maybe other clients have just had the good fortune of having better experiences and better people to provide their services to them. This just doesn't happen to be the case for me. Obviously, this isn't the right medspa for me or for my needs/concerns.