I cannot say enough good things about The Good Housekeeping Shop Appliance Store in Lancaster…read more Every major appliance in my home has been purchased, delivered, and installed by this Mom and Pop local store, and we are starting "Round 2" with a new dishwasher. When I can call the store, and they have the record from my previous dishwasher purchase from 13 years ago, let them recommend a new unit, then buy it unseen, and it's delivered and installed exactly on the date and time they quoted... and by the same employee who installed the last one? That's customer service.

Impressed! A friend…read moreof mine referred me to Good Housekeeping as a great place to buy a new washer and dryer. It was a great recommendation. Selection is great, even notice a brand that I never heard of before (Crosley). Purchased a new Speed Queen set to replace the notorious out of balance LG I bought from a big box store 5 years ago. Was tired of out of balance when spinning. knotted sheets, long wash cycles, and lack of cleaning. The delivery was made yesterday and the installers were excellent. Replaced my dryer vent hose as well as supplied the dryer wiring harness. Leveled appliances and stuck around to run a complete washer cycle. And, even started the dryer and let it run for 20 minutes to make sure it was heating properly. The big box stores don't provide that level of service. Highly recommend this small business.

I Highly recommend Best Buy in Lancaster, Ohio. Here's why! I couldn't get anywhere with Amazon's…read moreAi and I received NO CHOICE to speak to a live agent. So I went to Best Buy's website and entered my search for a new TV. First their Ai tried to answer but I couldn't get an answer BUT THEN another message popped up asking if I wanted to speak with a live agent and I typed YES! I talked to the best live agent who took their time and was very impressive and helpful to the max. The agent asked questions that were very relevant to my needs to get a great TV! The agent sent me numerous details on many televisions and reasonable prices. Best Buy in Lancaster, Ohio, is Better By Far in actual great live customer service. This is where I am purchasing my next TV. I asked the agent to please send all the information to my email so I could discuss it with my son who knows a good buy when he sees one. Thank you Best Buy in Lancaster, Ohio.

Bought a open box excellent oled tv. They didn't mention it was a floor sample and told me the…read moreremote was packaged in with it. Drove over an hour home to find out I have no remote! They do not care to waste your time

Lowe's in Lancaster, Ohio. When you buy a top of the line refrigerator and are told that it will be…read moredelivered on a specific day, you assume they're telling the truth. Took the day off of work to wait around for NO ONE TO SHOW UP! No phone call, no text, nothing! Went to the store and the manager could care less. Told the soonest it could be delivered was five days from now. Well, that's not going to work! Second time we've had problems with the folks who were supposed to repair/install something. We canceled the order and will shop locally at a business who cares about their customer and stands behind their products.

Mattie at customer service was a racist i received no help at all with my pick up order!!!!! Ive…read morenever felt so violated coming into a Lowes in my life. Its the 21st century you would think people would be more happy with themselves . Mattie the customer service you showed me today was unacceptable and i hope your manager sees thsi

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

My husband and I bought a mattress here approx 9 months ago and we apparently got a dud so it wore…read morein faster than it should. We came in the day our warranty was approved and Jeremy the manager helped us and was STELLAR. I have never met someone so informative, helpful, and genuinely cared about our quality of sleep! He heard our concerns and had us try a variety of different mattresses to suit our sleep positions! He also heard our concern about the amount of money we've already paid for our original mattress and not wanting to walk out the door more out of pocket and really took that into consideration and made sure he could match the price on our replacement because of the experience with the original mattress, which was SO nice. 1000000/10 recommend walking in there and specifically asking for Jeremy to help you! honestly the best customer service experience I've ever had!

Thanks to Cheyenne for her assistance in making my purchase of a new adjustable bed and mattress…read more Eagerly awaiting delivery, Thanks Cheyenne you are the best. Connie

I visited this location for the first time ever on 2/21/25. Walking in the set up was so well done,…read moreI was excited to see the whole store. It is mostly clothes that I would say are fairly priced and they do have a HUGE selection. There shelves were very low on home goods and they just had a few pieces of furniture, but what they had was nice and well-staged. At the back of the store, there is an ADORABLE vintage Mickey Mouse clock. There is no signage to say price or if it is for sale or not. I assumed not, but on my way out, I did ask the two associates at the front (younger blonde-ish lady and middle-aged darker haired lady) if it happened to be for sale. I was completely fine with a no being the answer, but the darker haired lady responded "If you want to give me $1,000 you can have it." Again, I was totally fine with a no, and assumed it probably was not for sale, I just LOVE Mickey Mouse so I wanted to be sure because it isn't every day you see something so cool. I laughed a bit at the response and headed out at that point. The same clock is available on Ebay for $250, but I would have preferred Salvation Army get paid than some random person on Ebay. After leaving, a friend informed me that a majority of the items I had noticed when I walked in that were so nicely staged, are apparently also not for sale. And that staff being turned off by people asking about prices on those items often result in the same attitude back that I experienced. Again, totally fine if you don't want to sell people things, but signs would be nice or a kind response when people ask. I am a pretty firm believer in signage goes a long way, so if staff is going to be put off by people asking if something is or isn't for sale, I would recommend adding some "not for sale" signs around the store. No reason to be snarky with people asking if things are available or not. There are probably better options of places to shop and have a better experience with staff and a more straightforward shopping experience-and where you can still support great causes!

I love this store! It's one of my favorite places to shop for clothes. The selection is huge and…read moreclothes are color-coded, so I can go right to the color I'm looking for. I am not a fan of spending a lot on money on clothes, so I shop with the 50% off discounts in mind and find bargains for my whole family. The staff is usually very friendly and helpful. I have found some gems in the home areas as well, but that is typically not what I'm looking for. I miss the dressing rooms, though, and would buy more if they came back. If I had any complaint, it would be that the music is entirely too loud in the shopping area. In my opinion, it should be background music and not excessively noisy. I prefer it more quiet, which allows for better thinking and a much more enjoyable shopping experience. If the staff needs the music loud in order to hear it, they could invest in a small radio near their station. Im very thankful Salvation Army Thrift Store serves our community.

My friend saw this place while we were driving through Lancaster today. We walked around for a…read morewhile and it was really cool they have many different things not just food stuff but appliances ,pet supplies bedding,very eclectic and very interesting. We almost bought a cat cat condo For my friend's cat but it was a little too pricey maybe next time.

We always find something to take home when we shop here. Tonight was no exception. The store is…read morepacked with excellent deals on all kinds of merchandise. There isn't much room to maneuver the carts through the aisles, but that is only due to the boxes and boxes of great deals throughout the store.