Very good experience, and Veteran discount! Pam in the…read moreoffice was very friendly and helpful!

First, I'm very happy with the actual vent cleaning service I received at my property, and office…read morestaff interaction was fine. I have a specific issue that I think any future customer should be aware of before agreeing to services. If you're going to use their services - and again, I was happy with the actual service - I strongly recommend you pay by cash or check. I had chosen to pay via credit card. Their credit card handling is ... not great. I expected the technician to use some kind of processor like a square reader, but the solution at the time was to call over to their office and read out my phone # and CVV to their office staff who would process the payment. That's not a great solution and borders on unacceptable in 2026. The office staff was not answering the phone at the time that my service was completed, so the technician told me that the office staff would reach out to me the next day, which from my perspective, no big deal. Ultimately I got in touch with the office staff and paid, via reading out my card # and cvv over the phone. Again, not great. A link to a payment website would do a lot to alleviate concerns. During this call I mentioned using an onsite reader or payment website as being far preferable to reading out a card # over the phone. Here's where things start to go very wrong. Later I spoke with the owner of the company who opened the phone call in an extremely aggressive manner, claiming that I had been mean to his staff and practically yelled at me because I was unwilling to pay by credit card. I was in fact at every point during this willing to pay by credit card. I do not want to get into a he said/they said re: whether or not I was mean to the office staff there. I definitely did unreservedly apologize on the phone to the owner for any negativity in my interaction with his staff. Whether or not I was actually mean is not important to the next point, and this is the important bit: The owner told me that "If I was so uncomfortable reading my card out over the phone, I could've written down my card # and given it to his guy". Now this, this is huuugely unacceptable. Anyone familiar with the standards around credit card number storage and transmission (PCI-DSS) should know that this is a big red flag. There are specific rules for storing credit card #s, and writing it down on an invoice and throwing it on the passenger seat while you drive to the next location is definitely NOT on the ok list. I really hope that the owner was just throwing out random ideas and that this doesn't reflect a common business practice. Certainly the technician did not offer this solution, as well he shouldn't given how problematic this is. I would also emphasize that practically by definition, this company doesn't just have your card # and cvv, they also have your full address (assuming you live at the location you got service at) and likely full legal name, so this is quite a bit worse than a company storing just your credit card #. Anyway, I myself will not be using their services again due to my extremely negative interaction with the owner. If you choose to use their service, please PLEASE use a check or cash, or at least verify that their card handling processes have improved since my date of service (March 2026).

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

Incredible service. Locally owned. Professional service with attention to detail. Super impressive…read moreand friendly. A wonderful job. Make those dryers more efficient and see how much stuff they can pull out of your vents. Stop fires! A must "to do" every year or so. We highly recommend James and the dryer vent stars. Thank you so much! 5-star. Fantastic!!

Great job! Very thorough cleaning. Easy to get scheduled and James was friendly and on time. Would…read moreuse again!

Had them come out for the spring AC tune up. tech was early which was nice. went through the whole…read moresystem, cleaned the coils, checked refrigerant, tested the thermostat, changed both filters. he found a capacitor that was starting to weaken and replaced it before it could fail during summer. didn't try to sell me stuff i didn't need which i really respect. system runs way more efficient now. good price for thorough work, will stick with them.

From the owner: Easton AC & Heating is a Columbus-based HVAC company providing residential and commercial heating…read moreand cooling services throughout Central Ohio. Their team handles everything from routine AC tune-ups and furnace inspections to full system installations, heat pump repairs, and indoor air quality solutions. Whether a customer needs a quick fix on a failing thermostat or a complete HVAC system replacement, Easton AC & Heating brings reliable, honest service to every job. The company was founded in 2010 with a straightforward goal: give Columbus homeowners and businesses a dependable local option for heating and cooling needs. Over the years, Easton AC & Heating has built a steady reputation by focusing on quality workmanship and transparent pricing rather than upselling unnecessary services. Allen Mcknight oversees day-to-day operations and has shaped the company's approach from the start — keep things simple, show up on time, and do the work right. That philosophy has helped Easton AC & Heating stand out in a competitive local market. Customers consistently point to the team's clear communication and fair estimates as reasons they return for seasonal maintenance and recommend the company to neighbors. For Columbus residents looking for an HVAC contractor they can actually trust, Easton AC & Heating has proven to be a consistent, no-nonsense choice.