Enjoyed my experience very much everyone I worked with was top tier made everything go smoothly!!!read more

The owner responded to my review with some silliness so I thought I would update my original review…read morewith pictures to maybe help this dealership improve their practices. **original review.** I wanted to like this place. Sam and PJ were very nice and the Jeep was pretty close to what i was looking for. However, things went downhill when I tried to purchase it. They pulled a bait and switch where the Jeep was listed for $24k but when they brought me the financing paperwork they added $7k in fees BEFORE tax/dmv. When I said I didnt want the gap ins, theft fee, or warranty the finance guy lost his mind and went full aggro on me. It is not only illegal to sell a vehicle for more than it is listed for (with "non removable items") but it makes a customer feel scammed. $31k for a Jeep with 70k miles is crazytown. I sadly do not recommend Jims for their unethical practices.

Buying a car is never the most pleasant process to go through…read more Daniel's service made the process feel like a breeze. We came in on a Wednesday evening looking for a particular vehicle in stock - a used vehicle to be exact. Unfortunately we got there too late, it was no longer available. We came in with a budget for a used 2023 Rav4 and walked out with a great deal on a 2025 Rav4 XLE Premium. Daniel was helpful, accommodating, and made the process seamless. Definitely recommend asking for him if you plan to purchase a new vehicle. 10/10 recommend.

I made appointment here at 8:45am got here early for my appointment about 10mins and waitied until…read moreNoon (3 plus hours) and still have not worked on my vehicle. Over 3 hours with appointment for Toyota care check up and oil change. Then I asked the front desk after waiting hours, ask a young lady about my status of the car and she gave me an additude and was not really helpful. I went to speak to adviser and he said another hour or so. Of course they did not find any issues. Even though my android auto keeps crashing and screen goes black while driving. I am going to have to reach out to Toyota directly and submit my proof and get this fixed. I can hear another customer complaining and they are trying so hard to upsale her on servcie when she is upset already. I ended up waiting over 6 hours even with appointment. Around 12pm they say I have wait another 2 hours more due to a glitch they just found out after hours of having my car. Hmmm... i ended up picking up my car around after 3pm total of over 6 hours of waiting to get a oil change is a bit much and then the front desk lady giving me an additude did not help with this review at all. Ridiculous. One star for the service guy being nice. Otherwise .negative star would be more like it. But, I can't justify the service here for my overall experience and don't want give a bad review. But have to be honest about reviews. I am very surprised because normally I had good experience here overall before. MAYBE A BAD visit. This is 2nd time babd experience in my last 2 visits. Hopefully this is not how it is here now. Went downhill in service and treatment towards customers.

from the time i walked in, Hiroshi made me feel like i was being treated with respect and spoke to…read moreme very honestly and straightforward. the service was outstanding and accurate. not like other dealerships that feel like they are trying to sell you additional items, only what the true value of the car and services are. i'm so glad i bought my 2017 RAV4 from here, i highly recommend everyone to check this place out over any other used car lots and especially other dealerships. thank you Hiroshi.

Highly recommend place. I am very happy that I brought my car to Ab Auto Town to fix. I got some…read moreestimates before fix, two main reasons that I chose this place is reasonable price and their fast job done time. Thank you very much for your great customer service.

I have been taken care of by Eco Drive since the company was founded, for 15 years now…read more The company president, Mr. Suzuki, is a very honest and trustworthy person. The other staff members are also very friendly, polite, and helpful. In particular, I have often been assisted by Mr. Iida, the Torrance store manager, Mr. Okuda, the mechanic, and Ms. Sherry from customer support -- all of them provide excellent service. It is reassuring to see the same familiar faces even after so many years. During the 15 years that I have been receiving their care, there have been times when problems have arisen.  However, they have always responded sincerely. Their sincere response in difficult situations has led to even greater trust. I recently visited the new office that was relocated this April. It's beautiful, well-located, and easier to get to than before. For anything related to cars, I highly recommend Eco Drive.

I leased a Prius from Eco Drive after moving back to Los Angeles from Tokyo after 13 years. I had…read morethe car for almost 2 years, and Eco Drive's staff has always been extremely helpful and supportive whenever I had questions or issues. I would recommend their services and will definitely do business with them again, if the occasion arises.

Leased an Accord from them. Very happy with the deal and the car. Had it all worked out ahead of…read moretime. Car and salesman were waiting for us at our appointment time. Easy and smooth. Only complaint was they only had one finance guy there at the time and we had to wait for him to get through other customers. We ended up having dinner and coming back and still waiting.

I visited Scott Robinson Honda after spending the past week communicating with management Chris…read moreCarlson and Michael Dion while negotiating pricing on a vehicle. I went in today with the intention of physically seeing the car and finalizing an out-the-door price so I could move forward with the purchase. I spoke with a salesperson named Eddie and requested the out-the-door price. I was then asked to provide a California ID before receiving any numbers, which I declined until I could review the full pricing details. After that, I was told that management believed I was not ready to purchase and I was asked to leave the dealership. I ultimately left without being shown the final pricing and without the opportunity to proceed further. As a long-time Honda customer of over 15 years, I was disappointed by how the situation was handled during what I believed was a ready-to-buy visit.

I had a very positive experience working with this dealership. From the start, Arlene was…read moreresponsive, transparent, and clearly in communication with her management team. She set expectations properly and followed through on everything discussed. When I came in, Arlene personally introduced me to Rob, her partner, who took the time to walk me through the vehicle and even accompanied me to an independent pre-purchase inspection. There was no pressure at any point, and the process felt collaborative rather than transactional. After the inspection, we returned and the dealership honored everything exactly as discussed. They also took care of several items noted on the PPI report, which really demonstrated their integrity and willingness to stand behind the vehicle. There were no surprises or last-minute changes. I then worked with Gary in finance, and that experience was equally smooth and professional. Everything was handled efficiently, clearly, and with a high level of integrity. They even went above and beyond by ultimately beating my credit union's rate, which I genuinely did not expect. I'll be honest--I was a bit nervous going into a new dealership--but they completely proved me wrong. From sales to inspection to finance, the service was consistent, professional, and high-integrity from top to bottom. I would absolutely recommend working with Arlene, Rob, and Gary if you're looking for a straightforward, respectful, and well-run buying experience.

The way I have been treated as a Honda customer who has purchased or leased four Honda vehicles…read moreback to back is appalling. First, by the service manager at the dealer, then by the case manager who was handling my complaint. I waited 22 minutes at the service entrance without anyone checking me in. When I mentioned that to the service manager, he gave me a cold one word response: "Ok". With a tone that screamed, "...Fuck you, so what are you complaining about". I left the dealership two hours later with them saying they were unable to complete the recall service. This is despite having an appointment for the SAFETY recall. See attached note. I was also told that I can come back another day and that they might need up to 2 (TWO) days, that "it just depends". I was there for a SAFETY Recall for my 2024 Honda Prologue Touring AWD. The two letters I received from American Honda company regarding the SAFETY recall both state that it might take "up to approximately two hours". I can understand two hours turning into four hours. But two days!!!!!??? So, I called the 800 number in the recall letter and started a complaint. Case # 16370529. The case manager who called me in response to my complain was equally cold and told me that I would have to "work it out with the dealer" and "that you always have the option to go to another Honda dealer"! I told her that she didn't empathize or understand my frustration and did nothing to solve my problem. Then she said "what would like me to do to help you?". I said that you can help try to get my service completed in one day. She said "That is up to the dealership", "I can't help you". Btw, the case manager's tone was as bad as the Service Manager. She reminded me that I have to option to try another Honda dealer. Wake up HONDA! Because, here is the reality. .... WHAT I REALLY HAVE IS THE OPTION TO GO TO ANOTHER CAR COMPANY!! I do not give my money to companies who treat their customers like a piece of garbage! Lastly, thank you HONDA. You just crushed the loyalty of a long time HONDA customer. Guess how many HONDA vehicles I will be buying or leasing in the future? Exactly.

The sales team at Hyundai Carson are truly incredible people. From Diego, the sales consultant who…read morestayed in touch with me throughout the process, to Erick Ortega, another sales consultant who made sure I was comfortable and had everything I needed when I arrived, the experience was outstanding. And a special thanks to Oscar Perez, the Finance Director, who worked his magic to get me into a vehicle -- and to my surprise, it ended up being a 2021 model. These gentlemen are fantastic, courteous, and fair. If you're having trouble getting into a vehicle, I highly recommend visiting them. Ask for Diego, Erick Ortega, or Oscar Perez. They will definitely take care of you. Just tell them Eugene Wright sent you.

I don't leave reviews often -- but this experience demanded one…read more Hyundai Carson kept my vehicle for over a week and never once called me with an update. I called daily, sometimes multiple times, and was either ignored or promised a callback that never came. I eventually had to borrow my wife's car and show up unannounced just to get a straight answer from Daniel, the service manager. My car was not washed as promised. I was charged over $700 with no acknowledgment of the poor experience. The service recommendations included repairs on components I had replaced less than a year ago -- and the technician's own video contradicted the written estimate, which raises serious questions about the integrity of the recommendations. To top it off, I received a text afterward asking me to give a "10/10" on this survey. I'm giving zeros wherever I can. I am a patient person. It takes a lot to push me to this point. This dealership managed it without breaking a sweat. Avoid Hyundai Carson. You deserve to be treated like a customer -- not a transaction

Nikki at the service department was amazing -- very professional, friendly, and efficient. She made…read morethe whole process smooth and stress-free. Truly excellent customer service. Highly recommend!

| Refreshingly honest, efficient, and zero pressure…read more I had an excellent experience purchasing a vehicle at Torrance Toyota and wanted to highlight how smooth the entire process was. From the start, Mo (sales) and Jonathan (manager) were straightforward, responsive, and professional. Negotiations were quick and fair -- no games, no pressure, and no back-and-forth that wastes your time. The pricing was transparent, and everything discussed was reflected clearly in writing. Most importantly, there were no sketchy tactics: * No surprise add-ons * No last-minute changes * No attempts to sneak anything into the paperwork What we agreed to is exactly what I paid. The entire process was efficient, respectful, and honestly refreshing compared to many other dealerships I interacted with during my search. If you're looking for a dealership that values clear communication and straightforward deals, I'd absolutely recommend working with Mo and Jonathan at Torrance Toyota.

Roy was AMAZING! From start to finish, he was professional, kind, and very knowledgeable. I already…read morehad my own bank approval, but Roy and his team still helped us get a better APR, which we really appreciated. They even detailed my car so perfectly--it looked brand new! The level of care and service was outstanding. Thank you, Roy and team, for making this such a great experience. I highly recommend them! Lorena Quintana

My friend had been looking to trade in her car for an EV and was really nervous about the whole…read moreprocess. I recommended Jim's auto because of my past experience with them. Her main concern was making sure she felt that the deal was more than fair for the trade and looking at her options. I went with my friend to offer support and Peter who helped my friend explore options really helped alleviate the stress of her purchase. He gave her some EV options and let her choose/ test drive the car the met her needs. He answered all her questions and made her feel more than comfortable with the final purchase. There was no rush and she was able to take her time. I'm really happy for her and wanted to write this review since I was along for whole process it means a lot to me that she felt comfortable. It might be just a car to some but sometimes it's more than that.

Yohan was incredibly helpful throughout the entire process. He was honest, patient, and answered…read moreall my questions clearly. He found the exact color I wanted when inventory was very low, and handled everything smoothly from financing to free delivery. Even if English is not your first language, he makes the whole process easy to understand. If everything goes well, I'll be back by the end of the year. Thank you.

Outstanding service! Yohan was professional, patient, and made the entire process smooth and…read morestress-free. Highly recommend! Working with Yohan was an amazing experience! He was professional, patient, and incredibly helpful throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable every step of the way. Thanks to his dedication and support, everything went smoothly and stress-free. I truly appreciate his honesty and great communication. I highly recommend Yohan to anyone looking for a trustworthy and knowledgeable broker. Thank you for all your help!